TV & Home Internet

Ask about TVision & Home Internet

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  • 11,238 Replies

2086 Discussions

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Dan The AnonymousLearner
asked in TV & Home Internet

How to fix packet loss when live streaming to twitch or youtube. (Windows 10)

In an elevated command prompt (admin) type this command to see windows auto-tuning is enabled  "netsh interface tcp show global" If it is then you can disable it with this command."netsh int tcp set global autotuninglevel=disabled"For me personally it seems as though this may fixed my upload dropping to zero while trying to live stream.  

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1 year ago
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Hoffy88First activity
asked in TV & Home Internet

Home internet and gaming

Hello. So I got T mobile home internet, due to the best available in my area being AT&T (which I despise). After running a speedtest, I was thrilled to see the results. I’m a big gamer, and faster is better! Or so I thought. Trying to play PC games, I was constantly errored out and disconnected. Wondering why, and getting pretty upset, I hit google to find answers. Apparently its a port forwarding issue? I’m not that savvy when it comes to these things. My question is, is there any kind of fix? Or should I just count my losses, stick with AT&T?

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1 year ago
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creodorFirst activity
asked in TV & Home Internet

WebGuard is blocking websites when disabled

Web Guard is randomly blocking websites on our plan. We have T-Mobile Home Internet, which means this is a pretty major issue since we can’t just hop on wifi to get past it. It’s happened a few times in the past, and started about a month ago. The latest activation was for http://www.deliciouseveryday.com/burmese-chickpea-tofu-recipe/ (returns: “ Content Restricted : The Web Guard feature has been enabled on your mobile line and is restricting your access to this content. An authorized person on your mobile account can disable this restriction through the account management website. “) which is baffling, since I can’t see why this would ever be blocked even if we were using Web Guard. Which, to be clear, we are not. I’ve checked my account and it is set to No Restrictions.This needs to be fixed. I can’t have random websites blocked. What if the next one is a required site for my job?Edit:Setting the website to https lets it through. Why is this happening? This needs to be fixed ASAP. Y

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1 year ago
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CamaroFirst activity
asked in TV & Home Internet

How to improve speed?

We were told we would get 750-1 gig internet. We only get around 300. Is there any configuration we could do to improve it? I have moved it around the house.

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1 year ago
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MatildeFirst activity
asked in TV & Home Internet

Philo promotion

Hi, I read that T-Mobile customers can get Philo for $10 a month (instead of the usual $20). I plan to cut the cord with my cable company & I am interested in this offer. is there a discount code somewhere that I can use? If so where is it? Thanks

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1 year ago
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janderFirst activity
asked in TV & Home Internet

mesh network

Is it possible to connect a mesh network to the Home Internet router?

5
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1 year ago
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jim1348First activity
asked in TV & Home Internet

Cancelling T-Mobile Home Internet

I will be cancelling my T-Mobile Home Internet service. Do I call to cancel or do it on-line? Will they have me ship the device back or do I bring it to a local T-Mobile store? Also, am I paid through the end of the billing cycle or do they prorate from the day the service stops? I tried calling T-Mobile Customer Care, but over an hour wait right now!

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1 year ago
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perez1320First activity
asked in TV & Home Internet

TVISION roku app

When will TVision be available for Roku, Samsung, or LG TVs? I’m want to get the service but I don't see a good reason to buy another $50 streaming stick/box to use for the service when all my current devices are still new.

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gramps28
Pillar
1 year ago
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forty5cal1911Rookie
posted in TV & Home Internet

Nokia Home Internet Gateway Issues list

Wanted to see if any T-Mobile reps were active in these forums. I have been on the home Internet service for about a month now.I was previously on ATT 4G LTE using a Netgear lb-1121 in bridge mode to my Watchguard firewall. I am an IT engineer and been working almost exclusively from home the last 9 months.So to the point of this post. Current speeds are pretty good for the rural area I’m in. 1 mile from tower as the crow flies and seeing 100 down 60 up. However, I had to totally reconfigure my home network due to the VERY limited configuration available for this gateway. Okay no worries all of that done.I understand this is a Nokia Fastmile gateway with T-Mobile specific firmware on it. I’m currently showing version  1.2003.03.0143 of the firmware. The Fastmile has configuration support for vpn passthrough as well as full bridge mode and other basic and advanced settings however it appears that T-Mobile has not developed their firmware to support these settings yet. There are TONS of

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1 year ago
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usernameFirst activity
posted in TV & Home Internet

BILL PDF

Tmobile website sucks. EVERY OTHER website on earth where you can pay online you are able to see PDF of bills. Why does Tmobile not give this option? I have to call every month to get one sent to me and this month they have failed each time. I need this damn PDF of the bill. UPDATE the website to have the option to see past bills. This is crap!

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gramps28
Pillar
1 year ago
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Sam1969First activity
asked in TV & Home Internet

The Hub

Does the T-vision Hub work with a Hisense roku tv? When I plug in my hub and set it up there is no t-vision app on the home screen for me to watch my t-vision service and I can’t download the app from google play store either.

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1 year ago
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uzunSpeaker
asked in TV & Home Internet

Cannot Reliably Connect Devices Home Internet

I just got T-Mobile Home Internet and while the speeds are great and very consistent, the internet service is not very robust.  I have the 5G Grey Cylindrical router.  If I try and connect Samsung TVs or my Directv box to the network, either by Wifi or wired ethernet, it often won’t connect.  When the devices do connect they are unreliable.  Most streaming services won’t work.  The connection to the router is fine, but the connection from the T-Mobile end to the internet often just hangs.   The same is true on my PC or Tablets.  It all appears to work well but it’s very prone to just hanging one process as if its trying to open a connection that will never open.  A good example of this is uploading videos to facebook, this almost always hangs.  It never begins the upload although other processes can use the internet fine at the same time.  It can USUALLY upload ok to Vimeo or Youtube but these also periodically just stall.  It’s very flakey and unreliable internet.  This is with wired

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2 years ago
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fcn1023Rookie
asked in TV & Home Internet

Add CBS and GSN to TVision Live

Why where they removed?Please add CBS and GSN to the channel lineup. They where on T-Vision home. CBS is a must have channel for “LIVE TV”.Everything looks good and the new TVision. But losing two channels will make me explore other streaming services. 

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2 years ago
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KierstenFirst activity
asked in TV & Home Internet

TVision something went wrong TVB-004

I just signed up for TVision and I am trying to stream this evening (7 pm local time) and keep getting an error code every 30 seconds or so. The show freezes, then goes black and says:Something went wrong- we’re working on it.Error code TVB-004 I tried another device and got the same error. It occurred on an Amazon Firestick 4K and an iOhone 11 running iOS 14.3. The error occurs when streaming on the T-Mobile network and when streaming on local WiFi. The WiFi speed test is coming in at over 600 mbps so I don’t think it’s a connection issue. i was excited to find this streaming service with all the channels we use (minus CBS) for less than competitors. If this is going to be a frequent issue I’ll have to look elsewhere for streaming services. 

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tmo_mike_c
Community Manager
2 years ago
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JohnnyonthespotFirst activity
asked in TV & Home Internet

tvision connection issues

Is anyone else having connection issues with TVision? I have had the service for about a month and it is unwatchable.  Keeps saying network error reconnecting net-826.  

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2 years ago
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pop1
posted in TV & Home Internet

5G Nokia Bridge Mode

T-Mobile, please add bridge mode. So much money will be left on the table from all the returns. I get that this device is meant for grandma first. The target audience that probably doesn’t have a separate router, let alone know what one is.But don’t lock out a good portion of your customer base that already has a network in place. It’s 2021. If there’s a year for privacy and having control over your home network, it’s now. This re-branded Nokia Beacon/Fastmile device is fully capable of doing all the advanced features; so thus far, this is an intentional locking out, not a hardware issue.If you want to hide behind the hardware support argument, at least consider for the time being to let the advanced users enable it with the understanding that it’s an experimental feature and no support is available for it? That way grandma will still be surfing the Pottery Barn site with default gateway settings, while elsewhere Bitcoin Timmy can sleep in peace knowing he no longer has to run into dou

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2 years ago
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Eggz AckleyFirst activity
asked in TV & Home Internet

phone port, signal boost, remote access, usage by device

(1)I purchased a Home Internet. Plugged telephone line into telephone port but no dialtone. Called that line and message says it is a limited line. How can I get a dialtone?(2) at my farm I get 3 bars & great speeds 30mbps down, but 1,300 ft away at our lake cabin, I get 1 to 2 bars and speeds of 1.5 to 6 down. I get good speed with MoFi with external antenna. Is there an external antenna or signal booster available for NOK 5G21?(3) Is there any way to remotely access/control this device?(4) Is there a way to view and control usage by device? I can see # of devices connected but have no way to see them individually(5) device is a 192.168.12.1   Is there a way to change that to 192.168.10.1 to match my ethernet attached routers throughout my farm? Sorry for so many unrelated questions. I have AT&T at my business with 12 lines and home internet service. My spouse depends on this for her job with NYSEG. She has to keep folks alive that will die if their electric service goes out.

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2 years ago
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TmpertmprFirst activity
asked in TV & Home Internet

internet issues

All of my devices are saying connected no internet. I have turned my gateway off for a few minutes and turned it back on and still not working

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tmo_mike_c
Community Manager
2 years ago
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chillteachFirst activity
asked in TV & Home Internet

Tech Support Call Wait Times/Slow Speeds

Hi all, new T-Mobile Home Internet customer here. Just subscribed to the service last Tuesday and have been closely monitoring speeds. I have yet to get above 4 Mbps with 4-5 bars service as reported by the app. App also confirms that I am on 4G LTE connection. I tried giving support a call today and have been on hold for 2.5 hours without any human interaction. I want to keep the service but don’t see a reason to if my my only other ISP in the area is cheaper and provides faster speeds (albeit not too much faster at 10 Mbps). Anyone else having this experience with reaching support? Should my speeds be this low consistently?

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2 years ago
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NLH8700First activity
asked in TV & Home Internet

Some websites wont load. Tmobile home internet with NOK 5G21 GATEWAY

I've been having this issue from day 1. My connection is pretty good I get on average 40mbs down and 5 up. Never disconnects according to gateway and network overview page. However sometimes YouTube just stops loading pages when I refresh or try to navigate to another page. If I'm watching a video the video will continue to buffer just fine but if I open another YouTube tab or refresh the one I'm on, it will just continually load or just say oops you lost connection. But I can pull up amazon or eBay or the news or any other website as long as its not YouTube. It only last for a couple mins and it will load the page. Or I can reset the router and it'll sometimes fix for a few mins. I do notice that when I'm loading the oculus store on my quest 2 it will hang up and give me an error then start working after I try again. So its not just YouTube but its the website that gives me the most issues

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2 years ago
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treddyHelper Level 1
posted in TV & Home Internet

New firmware version

Have a new firmware version, 02944. I’m guessing it is really 102944 since the last one was 94xxx but anyway. Seems a bit more stable.  One annoying change is that IPv6 now gives out a DNS server for T-mobile no matter what you put in the ipv4 dhcp. My devices no longer use my pi-hole at home since they prefer IPv6 and will always use t-mobile’s DNS servers. Sigh. Would love changelog for firmware versions but I’m pretty sure we don’t have any real t-mobile employees here.  Really hope the rumors of a new Nokia 5g router are true and we get them soon. 

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2 years ago
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fcn1023Rookie
asked in TV & Home Internet

TVision Guide Favorite Channels

It would be great if TVision would add a favorite channels option to the guide. 

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2 years ago
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mhstout2First activity
asked in TV & Home Internet

TVision

We spent a hour trying to set up our Smart tv for TVision...finally your agent told us our Samsung/Roku tv was not compatitable. When will we be able to get TVision?

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syaoran
Pillar
2 years ago
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Dustin001First activity
posted in TV & Home Internet

tmobile home internet not a good replacement for dsl

So I got my tmobile home internet device a few days(I got the new gray one) and for the first few days everything was great. I was pulling in good speeds. That all changed yesterday when I was barely able to pull 10mbps download. I do a lot of live tv streaming with att tv. And after doing some digging it turns out this service isn't meant for heavy data usage even though they advertise unlimited internet with no data caps. So I'm cancelling the service. I will be sticking with my toast.net dsl which while not the fattest. They don't throttle. Curious to know if anyone else has had a similar experience with the tmobile home internet service??? 

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2 years ago
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magenta10102473Helper Level 2
posted in TV & Home Internet

Suggestions for TVision

I posted some of this in the main thread, but I have not received a response. I wanted to post this again as well as some new thoughts in order to make sure it was seen and passed along to the appropriate team. Here are my thoughts and ideas about TVision: 1. I would like to see the CBS family of channels added to the channel lineup, including my local CBS affiliate, the CBS Sports Networks, POP, and any other station owned by CBS and Viacom. I mean we already have some of those offered to us, e.g. Showtime and MTV, so why not get an agreement for the others? 2. I live in Greenville, South Carolina and would like to see my local ABC affiliate and local PBS station added to the channel lineup, please. 3. I would like to be able to watch TVision on a web browser. 4. I would like to be able to use my TVision login on all the channel apps. It is really unfortunate that this does not work with the stand-alone apps from the different networks. In some ways, paying extra for having the option

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2 years ago
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