Question

Loss of secondary signal on Nokia gateway

  • 11 March 2021
  • 36 replies
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36 replies

I’ll get the secondary for a day or two and then it disappears for a week or so. 

I just got new TM home internet and had great speed 300 down 75 up, then after a day it dropped to 20 down 12 up.. noticed secondary didn’t have a signal anymore. Did some research online and found some were thinking it’s a heat issue and remedy by running a fan on the unit, then I saw a post about disabling wifi to reduce heat.. I am using Orbi, so I was able to disable the wifi on TM unit and within a few minutes secondary came back on and my speeds went back to 300 down 50 up. I’m convinced it’s a heat issue if you see your secondary failing

Since I read in this thread about the heat issue, I’ve had a very strong fan on the unit; but it has not made a difference, even after rebooting a few times.  What do you mean by “disable the wifi on TM unit?”

Since I read in this thread about the heat issue, I’ve had a very strong fan on the unit; but it has not made a difference, even after rebooting a few times.  What do you mean by “disable the wifi on TM unit?”

Basically you disable the wifi service on Tmobile home internet unit(sometimes referred to as the “trash can”. If doing this, you’d need a wifi router plugged into one of the ethernet ports on the device. if you want wifi in your home. This video explains how to disable wifi signal on your TMobile unit Video link  https://www.youtube.com/watch?v=1QNSapXpgio. I hope this helps! The theory is that turning off wifi makes the unit create less heat.. 

I just logged on to the gateway, and discovered that the software version ends in .078, which is higher than the version in the above video.  At the same time, I noticed that my secondary signal is now operating, and I’m again getting almost 300Mbps down and about 30Mbps up.  The fan has been on it the whole time.  Sounds like it may have been a software issue the whole time.  I’m using the gateway as a router, and it’s doing that job well, too.  Could be that they sent out a lot of these before all testing had been done.  In any case, if it acts up again, I’ll post here again.  I neglected to say in previous posts that I spent a good deal of time on the phone with tech support over this, and was promised that it would be escalated to the engineers.  The tech also told me that they’d be sending me a range extender of some sort, but I haven’t heard more about that and it’s been about a week.  Anyhow, I’m happy for now.

I just logged on to the gateway, and discovered that the software version ends in .078, which is higher than the version in the above video.  At the same time, I noticed that my secondary signal is now operating, and I’m again getting almost 300Mbps down and about 30Mbps up.  The fan has been on it the whole time.  Sounds like it may have been a software issue the whole time.  I’m using the gateway as a router, and it’s doing that job well, too.  Could be that they sent out a lot of these before all testing had been done.  In any case, if it acts up again, I’ll post here again.  I neglected to say in previous posts that I spent a good deal of time on the phone with tech support over this, and was promised that it would be escalated to the engineers.  The tech also told me that they’d be sending me a range extender of some sort, but I haven’t heard more about that and it’s been about a week.  Anyhow, I’m happy for now.

Just an FYI I’m on 078 firmware(just received mine a couple days ago and was shipped with 078) it was working fine on secondary day 1 then lost secondary day 2, 3 until I disabled wifi then worked again. Could be a fluke but it was literally within 5 minutes working on secondary again.. I’m within ½ mile of tower and get consistent 400-500 down on my T-Mobile iPhone 12 inside my house 

I’ve had mine for a couple of months, and it was around 300 down and 30 up when I first got it online.  The secondary went out a couple of times, then came back, then went down again.  Adding the fan didn’t help, and getting the upgrade to .078 is the latest change; so I’m pinning my hopes on that as being the cure :)  The unit runs hot, so I’ve left the fan on it just for good practices.  I have Verizon phones, so can’t compare signals between wifi and phones.  When my contract is up at Verizon, I’m planning to try T-Mobile for phones then.

Well, after being very erratic and only having secondary signal for short periods of time for two months it’s now been up almost a week with 250-300 down and 40-50 up. Knock on wood...

2nd day with device and lost secondary. It was there the first day. Anyone have the actual reason? 

I had the same issue with secondary signal not being connected and particularly the upload speed was horrible (<5 Mbps). Signal was also unstable. Called T-Mobile Technical Support twice. Received a replacement Nokia gateway. Minutes after initial use it dropped secondary signal, just like the first gateway. I put a fan underneath the gateway as recommended by others and now I have a secondary signal. Everything is stable and super fast download and upload speeds (>450 Mbps download and >70 Mbps upload at the gateway). It appears that when the gateway gets too hot it drops secondary signal to cool down. The existing cooling method inside the unit is not enough to keep it cool enough and stable. I hope Nokia fixes that soon.

I just ordered a  USB fan from Amazon that has the same width (12 cm) as the gateway. It seems to work like a charm for other people who had the same issue. 

https://www.amazon.com/gp/product/B00G05A2MU/ref=ppx_yo_dt_b_asin_title_o00_s00?ie=UTF8&psc=1

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I am also having same issues. I’m starting to believe the root cause of all these problems is tower congestion. I’m also hearing that T-Mobile Home Internet has low priority on these towers.  If this is the case, sadly…there is nothing we can do about it.

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