Question

MiFi 5G hotspot is stuck

  • 16 July 2021
  • 2 replies
  • 82 views

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hi:

My hotspot was working as intended, I took it with me on a trip and did not use it. Now, it will not turn off, won’t connect, and won’t reset. All I get is the pink screen with the T-Mobile logo. Any advice would be appreciated. Thanks. 


2 replies

Userlevel 6
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Aww, that’s a bummer. If none of the reset options work (from the admin screen or button) then you’ll need to contact our Tech Care over the phone or our @TMobileHelp account on Twitter. This device may need to be replaced

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Thanks. 

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