NAT/forwarding issues while gaming/streaming


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Hey guys, I'm new here... I just got my gateway in yesterday... I must say, I'm highly disappointed and I only wish I researched this further before I ordered it...I've already done multiple searches on this topic, so I'm not gonna ask the question I've been wanting to ask which was: "Why isn't my connection open NAT?", or "Why can't I port forward?". I've pretty much answered all of those questions myself by simply searching. I have taken it upon myself to call T-mobile's tech support anyways in the event that somehow a miracle is sent my way....

 

Fortunately for me, a very kind gentleman by the name of Alex, employee number 786457, assured me that they will be fixing the problem within a 48 hour period. I was told there will be some Beta software sent to my unit "possibly". And yes, that was the word used... Not sure how far I can believe that, seeing as how a lot of you are having issues. But anyway, this is my journey. I will post some updates here n there to let y'all know the outcome. Worst case scenario this causes me to vacate the community & the service entirely. Because this is probably one of the largest handicaps any network can have, it's almost like having parental control without it actually being implemented. Stay tuned folks, I'll let you know what happens. 

 

Hopefully this "beta" program isn't bullcucky.

Allergic Fungus 1 month ago

Just letting everyone who reads this know that my issue is resolved. A firmware update recently released (this last weekend) has fixed this problem. If you're running into this same issue (can't game or stream) just call customer support, I'd request tech support. I spoke directly to a software engineer after speaking to a manager about my issue.

 

I don't have the ability to port forward manually just yet, however, while gaming most of my problems have been solved. They have opened up certain ports to allow streaming content and open communication on services like Xbox live, etc. My NAT is also changed from strict levels to moderate levels, with no drawbacks on hosting.  I can enjoy this as if it was regular cable internet.

 

I'm glad I didn't have to toss this service.

 

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Userlevel 4
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Did you receive the black cube gateway which is the Arcadyan one? It has been a rumor that a major firmware update is on the way so you could very well receive an early beta version. Please keep us up to date on this.

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Did you receive the black cube gateway which is the Arcadyan one? It has been a rumor that a major firmware update is on the way so you could very well receive an early beta version. Please keep us up to date on this.

Yes, I have the model KVD21.

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Just letting everyone who reads this know that my issue is resolved. A firmware update recently released (this last weekend) has fixed this problem. If you're running into this same issue (can't game or stream) just call customer support, I'd request tech support. I spoke directly to a software engineer after speaking to a manager about my issue.

 

I don't have the ability to port forward manually just yet, however, while gaming most of my problems have been solved. They have opened up certain ports to allow streaming content and open communication on services like Xbox live, etc. My NAT is also changed from strict levels to moderate levels, with no drawbacks on hosting.  I can enjoy this as if it was regular cable internet.

 

I'm glad I didn't have to toss this service.

 

Userlevel 5
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But... are those ports truly opening for full peer-to-peer traffic?  As in, can unsolicited inbound traffic get through?

That is the true root of the problem... not just whether UPnP or manual port forwarding can be setup locally on the router.  There needs to be the ability to have unsolicited inbound traffic from the edge of their network all the way to and through your modem.

 

As in, if you were to use port probing tools at the likes of speedguide.net or grc.com's shields up! tests and verify supposedly open ports are actually open to your forward facing IPv4 address.

 

To date, their network topology above the modems has been breaking such peering traffic, regardless of whether our local routers appeared to be opening ports locally.  Sure, consoles and the like may report less restrictive NAT and such... but when the truly unsolicited peering traffic needs to come in, things still failed to work properly.

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But... are those ports truly opening for full peer-to-peer traffic?  As in, can unsolicited inbound traffic get through?

That is the true root of the problem... not just whether UPnP or manual port forwarding can be setup locally on the router.  There needs to be the ability to have unsolicited inbound traffic from the edge of their network all the way to and through your modem.

 

As in, if you were to use port probing tools at the likes of speedguide.net or grc.com's shields up! tests and verify supposedly open ports are actually open to your forward facing IPv4 address.

 

To date, their network topology above the modems has been breaking such peering traffic, regardless of whether our local routers appeared to be opening ports locally.  Sure, consoles and the like may report less restrictive NAT and such... but when the truly unsolicited peering traffic needs to come in, things still failed to work properly.

 

 

They fixed MY problem, which was inability to game on certain p2p games, or stream. I gave specific information to technical support, and all of my problems disappeared. 

 

I gave my experience. Good luck with yours.

Thank you for you helpful post. My sister and I were having this same problem and only narrowed down our problem to NAT2 worked but not NAT3. 

Hi All…. I just opened the box yesterday. I thought something might have been missing as all there was in the box was the gateway and a power chord. A little confused I guess but I plugged it in and within ten minutes It was up and running! I’m totally impressed. I put it to a test by streaming on the tv, while streaming on my laptop, and my phone and my wife’s laptop. Not one slowdown or problem! The best part? I turned in the spectrum equipment!

Userlevel 3
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T-Mobile has been ‘fixing’ the issue in 48 hours for at the past year. Most likely just to get people off the phone. Not sure what they did to fix your issue but if they can open ports then why isn’t an option to do it manually and why isn’t it being done on the Nokia.  

My guess is they allowed a static route to Xbox servers which would bounce back to your Xbox.

Do you have the port number for your XBox? Maybe I can try that as an open port on my server.

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Saw some replies here from an email I got. Figured I'd chime in again, yeah so since my last update my model has been working flawlessly. And I'm always sitting at 5 bars ~200-300 Mbps🔽 & 30-50 Mbps🔼. I'm sorry to hear all of you have issues but since my phone call to them it seems to have fixed everything. I literally just called them, and boom problem fixed. You cannot enter or do any of this manually. They are solely in charge of your unit and can do whatever you need done remotely. Give it a whirl y'all. I have zero issues with the stuff I do now, which I am a gamer & streamer. Zero disruption. Before, I was having issues with video game matchmaking, voice communication, and streaming. I am highly impressed now with it working and I'm kinda sad to see how I started this post with a bad vibe. 

 

Again, good luck to whoever is having issues. My problem is solved.

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