Newly Installed LTE Home Internet, Now Slow Speed...

  • 21 October 2020
  • 6 replies
  • 641 views

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Just installed the LTE Home Internet yesterday and worked great out of the box after setup, called AT&T and cancelled the internet service right away. Now today my internet speeds are way down. Is there something I’m missing? Is there a way to reliably test the internet Up/Down speeds? Signal thing says very good with four bars. Would like my speed to be back up again. 
 

Side note, we are a large family with easily 15-20 devices that would connect to the router. 


6 replies

A popular website to test your internet speeds is www.speedtest.net.  Also, it seems to me that 15-20 devices running simultaneously would have to put a strain on throughput.  I thought I saw something about a recommendation for up to 10 devices when researching this service but I haven’t been able to find it to confirm that.

Side note, we are a large family with easily 15-20 devices that would connect to the router. 

 

This article pretty much sums it up.  In short, says UP TO 10 devices can connect to each band, even though it recommends no more than 8 to each band. Also says for heavy data devices to use ethernet connections instead.  Hate to agree to the bearer of bad news, but I think Nikon is right. Even with all the devices connected and they’re all using it at the same time, you’re going to have a dumpy online experience.

Out of curiosity, did you kick all the devices off of the gateway and run that speed test?  Curious what speeds you’re getting.

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Side note, we are a large family with easily 15-20 devices that would connect to the router. 

 

This article pretty much sums it up.  In short, says UP TO 10 devices can connect to each band, even though it recommends no more than 8 to each band. Also says for heavy data devices to use ethernet connections instead.  Hate to agree to the bearer of bad news, but I think Nikon is right. Even with all the devices connected and they’re all using it at the same time, you’re going to have a dumpy online experience.

Out of curiosity, did you kick all the devices off of the gateway and run that speed test?  Curious what speeds you’re getting.

So after much research, yes you are right, our internet needs cannot be met by this router/service T-Mobile at this time. Turns out LTE doesn’t support the bandwidth and speeds needed by a heavy internet using family, aka the rare heavy internet users. So needless to say we are going to switch back to DSL for now and eventually go to fiber once it’s available in our area. This day and age with more and more smart devices and “smart homes” requiring internet and wifi, the need for faster and better wifi is growing. Sorry T-Mobile, but it’s just not for us at this time. I do want to say T-Mobile has been great to us and we are definitely keeping our other services, cellular and home phone, and their customer service has been phenomenal!!! We love T-Mobile and we’re saddens when their home internet didn’t work out for us. 
 

...Yes, with everything off except my phone the download speed was almost 50Mbps and upload almost 12Mbps. I do believe that for a smaller/lighter internet demand family, this is definitely the way to go. 

Bait and switch I'm afraid. I have the same issue. Was on Band 71 now on band 12. Very good signal and very poor speeds. I don't understand it. Now I'm thinking I need ATT back. Started fast and now it's tanked permanently. Buffer Buffer Buffer 

Obviously it very much depends on the distance from your nearest cell tower as well as the placement of the router within the home.  We’ve had the service for two weeks now and have plenty of bandwidth to handle live TV streaming as well as our casual internet use (no kids!).  We’re really lucky and so happy to be able to cancel our terrible cable internet service.  This is our first service with T-Mobile and our experience with their customer service has been very good.  If things continue to go well we plan to switch our cell service over when it’s time for new phones.

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I have found that pointing the face of the t-mobile gateway towards my nearest tower gives me the fastest speed. In other words don’t set the gateway flat on it’s feet. Instead stand it up on one edge and point the large flat surface of the gateway towards the nearest tower. You can locate cell towers using https://www.cellmapper.net/map

I was told when I signed up for T-mobile Home Internet that their gateway only supports up to 20 devices and limiting it to 15 devices would be better. I’m currently trying to connect my old router so I can connect more devices, but so far I haven’t been able to get connected to the internet using my router. I’m hoping that I can get the router to work because a 20 device limit is woefully inadequate if you have many smart devices that use wifi.

I also plan to upgrade to a mesh router system in the very near future so I can get full coverage in my home. I hope using a mesh router system is supported.

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