Question

No admin console on Arcadyan KVD21 internet gateway.

  • 19 May 2022
  • 3 replies
  • 242 views

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I see other users posting pictures of the admin console for the Arcadyan internet gateway. But it doesn’t show up on mine. All I get is the home “status” page; no option to log in to admin console, no option to modify wifi settings, etc (see screenshot).  I’ve tried doing a factory reset and went through the setup process a second time - still no change. What is going on here? Why can’t I get an admin console for this device?

 


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I see other users posting pictures of the admin console for the Arcadyan internet gateway. But it doesn’t show up on mine. All I get is the home “status” page; no option to log in to admin console, no option to modify wifi settings, etc (see screenshot).  I’ve tried doing a factory reset and went through the setup process a second time - still no change. What is going on here? Why can’t I get an admin console for this device?

 

What happens if you zoom down (80-90%) on your browser?

 

 

I’m having the same issue. Zooming out made no difference btw.

Same here.

 

I kept getting disconnected from the Nokia hub and was told this one was better.

 

I had the bands separated on the Nokia.  Can’t use the GUI on this one to do the same.

 

Have a ticket open. Nothing has been done.

 

The GUI opens to the same page as the OP. There is no wi-fi option box. Nor does it give an option to login, except at the top of the page where it says: My account. 

 

That brings me to my Bill pay, add devices, etc. 

 

the http://192.168.12.1 only opens a page with Connection Status, Quality, Gateway Info and another box to get the phone app at Apple or Google.

I have been on the phone with them now for a long time. They keep asking me to open a new browser and type it in. I have used Google and duckduckgo and it is not the browser(s).  The above address only goes to a static page with a drop down menu to choose English or Spanish. 

 

This is frustrating because with have things (like smart lights) that only work/see 2.4

 

I can see that I am not alone in this problem.

 

 

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