Spent hours yesterday in 3 different departments trying to set up “T-Mobile ID” so I could log in and see the bill, which the original salesperson lied about. Somehow, through this forum, finally tried setup on a slightly different page where the phone number was optional and it seemed to work. I even got an email to that effect. Now I apparently can log in to T-Mobile, but when I try to actually do anything related to my account, such as viewing my bill, I am asked to enter my phone number for verification. Then it repeatedly asks me to check that I entered correctly and I get nowhere. Apparently it still wants a T-Mobile number and I only have home internet service.
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