Question

Ring Doorbell pro

  • 25 October 2021
  • 4 replies
  • 152 views

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I’ve tried many times but it failed to connect my Ring Doorbell Pro to T mobile 5G home.  Please let me know if anybody knows how to fix it?


4 replies

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I had to press Reset on the Ring Doorbell, essentially installing it as brand new.  No problem ever since.

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I’ve tried many times but it failed to connect my Ring Doorbell Pro to T mobile 5G home.  Please let me know if anybody knows how to fix it?

 

T-Mobile appears not to have an answer:

 

 

I have a few devices that will not connect to the 5G gateway WiFi6 protocol.  My solution to getting these devices connected follows:

 

http://192.168.12.1

 

Network → WiFi-Networks → 2.4GHz → Transmission Mode = n/g

 

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What is n/g? I called T-Mobile and they had me change the name of 2.4 and then when connecting doorbell I choose the x2.4 Wi-Fi option and mine worked.

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The issue is with Ring doorbells, not T-Mobile. So some T-Mobile support may know the problem, and others won’t (but this is something that should be put into the T-Mo knowledge base by those who do know). Ring doorbells don’t work with wifi 6 (802.11ax). So you need to get the doorbells to connect using one of the other versions of WiFi.  The two methods described above allow the doorbells to connect on a non-wifi 6 band. I connected mine using the method QCATrader did, but Tiff007’s method should work, too. 

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