I’ve tried many times but it failed to connect my Ring Doorbell Pro to T mobile 5G home. Please let me know if anybody knows how to fix it?
I had to press Reset on the Ring Doorbell, essentially installing it as brand new. No problem ever since.
T-Mobile appears not to have an answer:
I have a few devices that will not connect to the 5G gateway WiFi6 protocol. My solution to getting these devices connected follows:
Network → WiFi-Networks → 2.4GHz → Transmission Mode = n/g
What is n/g? I called T-Mobile and they had me change the name of 2.4 and then when connecting doorbell I choose the x2.4 Wi-Fi option and mine worked.
The issue is with Ring doorbells, not T-Mobile. So some T-Mobile support may know the problem, and others won’t (but this is something that should be put into the T-Mo knowledge base by those who do know). Ring doorbells don’t work with wifi 6 (802.11ax). So you need to get the doorbells to connect using one of the other versions of WiFi. The two methods described above allow the doorbells to connect on a non-wifi 6 band. I connected mine using the method QCATrader did, but Tiff007’s method should work, too.
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