Slow upload speed and T Mobile home Internet

We have to do a reboot via the web interface about every day to keep the upload speed up where it should be, download always seems to be fine.  We have a weak signal but we get avg 50mbps down and 13mbps up. 

Slow upload speed (1.1 mbps), but 50+ mbps download. Two bars on the device. I cannot figure out how to improve this. Today, the internet has been flickering on and off, too. I cannot find a pattern to fix this.

make sure to test different locations.  They have some localized capacity issues… if you are only testing locally, you may not be getting an accurate picture of how things pan out for how you are actually using it.

for example, I am in the Carolinas, and while the localized testing around the Charlotte area often looks reasonable, it is prone to bouts of bad congestion.  BUT… my usage rarely actually is hitting Charlotte area endpoints, so those results are mostly irrelevant for my needs.

One of my main uses is for games…. games that are NOT hosted in the Carolinas.  Otherwise, it is a lot of streaming--and those CDN’s are not in the Charlotte area either.

When I test to the areas where most of those games are hosted, I tend to see quite a contrast---most often much better throughput to those locations further out.  That is right… I can actually get better results testing to Seattle, Montreal, NY, Dallas, Even areas around Southern California than I do to sites within my more immediate region of NC/SC.

If you see a HUGE shift when comparing results like that, it can be important info to pass on to tech support somehow… as there may be a backhaul issue, or other peering issues that need to be addressed at a higher tier, possibly even with a third party partner.

Just as an example, here are some results from some tests done close together in my history:

Notice how the one all the way up in Montreal faired better than the one that was just 50 miles away that Speedtest defaults to.

I agree with you that one or under is a horrible upload speed, considering the 70 you get on the download. 

I myself get highest upload speeds on a specific band combination (B2/n41), and with my gateway placed in a certain location where I get a three bar signal. The problem with that for me is that with my gateway in that location, it also switches me to a slow signal. It’s rare but annoying. I fixed it. Haven’t been switched in days. I love being on my two highest speed band combinations all the time.

I can overcome that problem of being switched to that one slow band (4G alone) by putting my gateway where it gets only 2 bars, on the Primary signal anyway. But the sacrifice is in my upload speed. Fortunately, in my case, I am fine with an upload speed of 10 rather than 25. And there is no sacrifice at all on my download speeds by going to 2 bars from 3 bars.

The wireless cellular system is made in way that signals are shifted dynamically and seamlessly as a person moves from tower to tower. The problem is that even if you are in a stationary location at home, and connecting to only one tower because you have only one tower close to you, as I do (some people may be close to two or even three towers), you still get switched to various speed ranges dynamically on the same tower, which correlate to the possible band combinations you are connected to on that tower.

You can reboot the gateway to different bands simply by pressing the button on it to the off position for a few seconds, and then turning it back on. But all this is pointless if you don’t know what bands you are on and learn to use the GUI at 192.168.12.1

I go into all this stuff about how to use the GUI, see what bands you are on, and things you can try with your gateway placement to get a better signal in other posts which can be viewed by clicking on my badge to the left of this post and reading my dozen comments..

The first step to good gateway placement is knowing your tower location, which you can find using a free tower mapping app, and placing your gateway on the side of your house in a window facing that tower, and rotating it to get an optimal signal.

But window placement has a downside, if there is a lot of sun coming in. Shield it with a white cardboard or something, because heating up the gateway too much in direct sun can cause its own set of problems.

I read of one guy whose download speeds of around 50 on the first day doubled on his second day, and he didn’t even touch the gateway placement. In the present location of my gateway, below a window on the side of my house closest to the tower, I can alternate between getting 2 bars on the top and 3, just by rotating the gateway in place. I keep it rotated so it is 2 bars.

I see your main goal as trying to add a bar to your signal strength, and see how that affects upload and download speed each time. Also do a few speed tests when trying out a new location. Sometimes it seems to take a few tries to kind of rev up the speed.

I know what an upload speed of one and below is like because I’ve had exactly that for my last 10 years on DSL, before getting this T mobile home internet last week.

If by any chance you are getting three bars signal strength, it’s possible you are getting a 4G-only connection. Try putting your gateway in a place where you get only 2 bars, and see if that will make you connect to the 5G, and faster speeds. It’s worth a try.

I just happen to have my computer and stuff in the room of my house that is closest to the tower I connect to. If you just happen to have yours at the opposite side of the house from the tower, then the signal is having to pass through all those walls in your gateway, and could be weaker.

The free tower mapper I use on my 4G android phone is called: Network Cell Info Lite. While you are connected to wifi on your phone, if you open the app and slide the top menu to the left until you see “map” that is the selection that will show you where the tower is in relation to where you are. So you by being on wifi, you are connected to the tower through the 5G gateway, and not through the cell signal on your phone.

Get back to us if your upload of 1 improves and good luck with that. I have a suspicion that the speeds below 10 on the download or below 5 on the upload, tend to be worse than the same speeds would be on DSL, because the cellular signal fluctuates so much. It causes lag.

I had the same problem. Turned out that the speedtest(.net) by Ookla is not reliable app to test the speed. It assumes that server with the fastest ping is the best server for the test, which is not the case. Mine was almost in another country. That’s why upload so slow. (less that 1Mb/sec).

Change server manually to one that is closer to you geographically and you most likely Ookla will show the promsed 5-20 Mb/s. (don’t you think it’s still too little?, but anyway this is what T-Mobile says is an excellent speed).

I have only used a T-Mobile’s Wireless Gateway for three days.

With two Bars and wired to PC, I get  301 down and 17 up using Speedtest.

What is the correlation of Bares to Up and Down speeds?

Roku down speed at about 25 feet away for Gateway is 35 down.

What issues should I look for in the future?

Paul

I recently got TMobile home internet and have found that line of sight with the tower is critical to performance. I experimented to find the best location and was getting about 200/20. I could see the tower through some trees on one of our hedge rows. Went and cut down the 2 trees and it jumped to 1000/100. 

Please stop using this company.  I have been with t mobil for over 20 years---I called a few weeks ago and paid off my phones---when I ask to get my sim released--3 different people kept coming up with different numbers--they finally settled on an additional 250 for the phones.  When I looked it up on line it seems it standard procedure.  Please stay away from this horrible company.

you are probably using your phone for the test.. try using your PC/Mac instead.. that will show you the upload speed