I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
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Userlevel 1
Easy fix??? How often are we expected to "fix"? Sometimes it works and sometimes it does not. I don't want to but if it does not became more reliable it's back to overpriced cable for me
Userlevel 1
It depends of the country. And you are so wrong about the “disadvantage” tying up bandwidth. Those low cost programs have limits to them. Stop blaming people who can’t afford Internet and start blaming the companies who keep holding back technology so that they can continue to jack up the prices in the first place. Your criticism is misplaced. You sound like the type that would reject universal healthcare because the “disadvantage” might also get universal healthcare.
When I first subscribed to the home internet service in April the speeds were pretty good, 65-70 Mb download and upload speeds. By July I was lucky to get 40-45 Mb. I cut the cable a number of years ago and decided this summer to invest in a 4K TV, AV receiver and the 4K apple TV. The last few days have seen my internet slow to less than 5 Mb/s. I’m thoroughly disgusted with T-mobile’s service. When interacting with them they repeat the same BS in order to repair the speed yet nothing improves. I’ve considered going back to my DSL service and buying a dual WAN router to combine two separate ISP’s. This is 2021. Is it too much to ask for a consistent 40 Mb? JFC, we can go to Mars.
This has been a common issue for many of us. It is easy to fix. Turn off your gateway. ( push that little button in the back of the unit.) If you can unplug it from the wall too. Give it 2-5 minutes and restart. it will be back to what you expect. It the early morning while the house is sleeping and I get up and use the T-Mobile app on my phone, go to on the bottom “more” and hit reset gateway. This will reset your internet and clean out your components. This 5G phenomenon is so new and T-Mobile is rushing to get their network to be its best, it is all growing pains.
This has been a common issue for many of us. It is easy to fix. Turn off your gateway. ( push that little button in the back of the unit.) If you can unplug it from the wall too. Give it 2-5 minutes and restart. it will be back to what you expect. It the early morning while the house is sleeping and I get up and use the T-Mobile app on my phone, go to on the bottom “more” and hit reset gateway. This will reset your internet and clean out your components. This 5G phenomenon is so new and T-Mobile is rushing to get their network to be its best, it is all growing pains.
Maybe going slightly faster but not back to normal.
So I’m also having the same issues reported here. Had the 5G home internet for around 3 months now with great speeds. Suddenly for the past 3 weeks it’s been terrible. Can’t stream TV or use wifi for my computer or tablet. I previously had Spectrum for around 7 years and NEVER had issues. TMobile was such a good price and I kept my spectrum for one full month of overlap before canceling just to be sure the TMobile was adequate. Now I’ve been on the phone several times with long wait times just to be told to reset the modem and try moving it around to different locations. I’m convinced that they are throttling me to a lower prioritization now that I’m “hooked”. I’m not using massive amounts of bandwidth but still the contract is for unlimited anyways. I guess I’ll need to cancel and go back to Spectrum. It’s very disappointing :(
@mastrodamus, I had 4 and 5 bars and was still getting under 1Mbps. The strangest thing is that after 8PM, I was getting amazing speeds, over 200Mbs, but during the day it would basically drop. I have a Google Nest Mesh system and that didn’t help anything. The thing that did it for me, I’m a HUGE college football fan. Last Saturday, I couldn’t even download web pages, or even stream SiriusXM, let alone watch on Sling tv. Luckily, I’m within the 14 day trial period and I’m sending it back. Luckily, I didn’t cancel Xfinity, I’ve never had an issue with them. Granted, T-Mobile is half the price, having to restart, reboot and factory reset and not having anything speed it up, that’s when I gave up. This is not worth the hassle.
I've had TMobile internet for 3 weeks. Consistently get less than 1mbps download between 4pm and midnight. Right now at 7pm, download speed is 0.12 mbps. This service is not worth $50 a month. Spectrum cable just lowered their internet to $49.95 and I'll be switching before the next billing cycle. This 5g internet is all hype and no substance
Add me to the list also...speed dropped by factor of 30. Can only muster 2Mbps download and lost my secondary connection. This happened suddenly and tech support has no clue. Waiting on new gateway but I dont think that is the issue. My neighbor is having same issue also.
Its hard to believe that no one at T mobile can tell me why or how to fix it.
I've had the home internet for a few weeks now and it's been great. Getting speeds of 100 megabytes or more with a fair signal. But tonight the signal is poor and I barely get 10 megabytes a second. What gives?
The following suggestion from the thread worked for me. I have had T-Mo Home internet for about a year. Last few days my typical 100 to 225 Mbps slowed to 5 Mbps. I tried rebooting and power cycling. When I would power cycle I only waited 5 to 10 seconds. It DOES seem to matter that you need to wait several minutes. I am back to 115 Mbps.
If you don’t like my suggestion, don’t bother tying to shame me.
Best of luck.
Userlevel 7
+8
The erratic speeds so many are talking about seems to becoming a much more prevalent trend with the T-Mobile home internet solution. Well, based upon what appears to be a real up tick on the community regarding the behavior it seems to be pretty common topic of conversation. Many reports have the hallmark of tower equipment behavior not as much with the gateways themselves. If you add the gateway short comings, the disruptive issues due to tower deployment and problems getting reliable responses from support it seems like a recipe for a fire. This is not playing to win.
Userlevel 7
+8
If the speed is dropping off and the 5G secondary signal is lost then both up and download are on the 4G LTE frequency. It seems to be very characteristic of work being performed on the tower equipment. The 4G is commonly used for upload and the 5G is used for the download when both are present. If the problem is with delivery of service at the tower there is not much you can do other than call T-Mobile support and report the problem. They may or may not be able to resolve the problem. It depends upon the problem location and cause.
It seems the engineers work on the cell tower equipment during normal business hours so service disruptions are pretty obvious. Once the do get the tower delivery right usually service delivery is pretty stable
Same here, Lake Norman NC. Something is going on, it’s not just my home internet but my phone as well, I’m about a ¼ mile from a 5G tower and can visually see it with the gateway by the window in direct path of the tower.
Had excellent 150-200 down 50-90 up for months straight. Last two days have completely tanked with no real answer from support.
I’m having this problem now. Call T-Mobile everyday but the problem has persisted for over 3 weeks now!
I got this gateway on January 5th and it was slow at first, but then jumped up to 120Mbps, so I thought I may be able to finally cancel my $60/month 200Mbps cable internet, and called them to do so. They offered me another year of $45/month 200M, but I persisted and then they offered me a year of $35/month 100Mbps speeds, but I already had this device and felt committed so I am returning their modem tomorrow and my service with them ends on the 20th.
NOW, however, my internet just went out completely last night, and repeated unpluggings of the gateway did not work, and the final one did, but speed was 1Mbps. I called and talked to someone and they diagnosed it from afar, and then had me turn it back on and test the speed, and it was now 106Mbps. They claimed I was on a problematic tower that they knew about, and he was now “locking” me into the better one, and this shouldn’t happen again.
I got on this morning, and speed was back down to 1Mbps and even 0.26Mbps!! I don’t know what to do, my wife and I both work at home, and need consistent, reliable internet.
I don’t now know if I should call back my cable internet company and tell them I will take them up on their offer after all, and send this T-Mobile device back, or stick with it and try to glean some tips from this forum, but I don’t know if it’s worth it. How difficult is the return process, and what happens with my bill if I’m supposed to autopay the first one on the 21st?
I don’t now know if I should call back my cable internet company and tell them I will take them up on their offer after all, and send this T-Mobile device back ...
Take the offer from the cable internet company. You already have the equipment, it is cheaper, and much more reliable, especially if your jobs depend on it.
I just want to add my 2 cents... When I signed up a couple years ago I had good reliable (not super fast ~ 20-30 Mbps) for a year or so. But starting this year it kept dropping to zero for a few minutes and as the year has progressed it has gotten worse. Now it will drop to 1Mbps and below download and upload for hours if not all day. We have burned through all of our hotspot data in a week to try to fill in the gaps. I’ve been on the phone eight or nine times for at least an hour each time, with every “specialist” having me do the same thing unplug, refresh the signal, check local towers etc. The towers are always fine and apparently I’m in an area with five around me. So… Why can I get reliable consistent data speeds on my phone? A device a tenth the size of the gateway? A device that does 1,000 other things, and the gateway, a device that’s designed to do one thing, can’t even do that thing? Nobody can explain why it doesn’t work because all of the hardware is good. (I’m on my third gateway BTW, the new black one) So, all of that to say, I agree with everyone that says they’re throttling us, or putting us down on tower priority or whatever it is they do. If everything checks out on their end and i’m getting a solid 4 bars on my end, that suggests to me the hardware is fine. So that leads me to believe it’s a software issue. Even though I’ve been reassured by all the techs I’ve talked to that not only is throttling not a thing, they don’t have a way to do that. Well you as a tech probably don’t, but the software sure seems to.
Fix this tmobile! This is unacceptable!
When I first subscribed to the home internet service in April the speeds were pretty good, 65-70 Mb download and upload speeds. By July I was lucky to get 40-45 Mb. I cut the cable a number of years ago and decided this summer to invest in a 4K TV, AV receiver and the 4K apple TV. The last few days have seen my internet slow to less than 5 Mb/s. I’m thoroughly disgusted with T-mobile’s service. When interacting with them they repeat the same BS in order to repair the speed yet nothing improves. I’ve considered going back to my DSL service and buying a dual WAN router to combine two separate ISP’s. This is 2021. Is it too much to ask for a consistent 40 Mb? JFC, we can go to Mars.
its about prioritization. after you are ‘satisfied’ with your first month, you now get to enjoy bottom of the barrel priority on the tower which results in this clear throttle and packet slowdown. Call in to fix? they can’t tell you how they fix it, they just manually assign your priority to capture you saying on a recorded line, oh wow its working again. then back to this. If you can get a broadband option in your area, it's worth the extra cost for the reliability. Otherwise get the mobile hotspot, then at least you can have priority access to the tower even if it means having a data cap.
You mean 100 Megabits or 100 megabytes? 12Megabytes = 100 Megabits. Download speeds from the browser are most often given in terms of bytes/sec but ISPs provide speed in bits/sec because it looks better :)
If you are getting 100 MegaBYTES/sec that would be 800 Megabits/sec. That’s kick butt!! Almost as fast as Google Fiber’s 1Ggiabit/sec service.
You’ll get the best link speed if your device is as high as possible and away from solid metal surfaces by a few feet (i.e., don’t put this on top or right next to a metal filing cabinet).
I started out getting speeds at or over 100 Mbps. Today I am getting speeds at less than 4 Mbps and that is the fastest it has been all day. Absolutely horrible...near useless for my needs.
Well I sign up the for the home business internet with t-mobile over a year ago. I had a Nokia router and it work fine. I had download way over a 100 and upload was 50 or better. Never had an issues. Then here came June 19 2023. My internet suddenly start acting stupid. I was barely getting over 50 down and up 10. This is way unacceptable not worth 50 dollars a month. I been through 3 routers new one coming soon to see if it fixes the issue. File and fcc complaint and fuss I have a 60 dollar credit on my bill. If I wanted to pay for horrible service like this for 50 dollars. I call frontier and have worse speed like this my advice to everyone in here that is having the same issue as me. I advise everyone to file an fcc complaint. Then maybe they will fix stuff
My journey with home internet...great the first 3 weeks or so very fast. Then, slowed down quite a bit. I suspect Mobile gives you priority when you fire it up to give you that warm fuzzy, but then after you maybe aren’t paying as much attention to speeds, they shove you to the back of the Q. Even at the back of the Q, it was acceptable, just two of us, one screen and casual browsing. Then, speeds dropped way off, like, way off. I decided to call support. Very nice and helpful, said as they seem to everyone, “Oh, we are working on your tower”. I see. “When is the work complete?” “Don’t know for sure, I do know they worked on it today”. I see. So, “we’ll call you back on Sunday”, Nope. After about a week, the speeds came back, almost to the first day speeds. Hmmm. Right now, I have gotten up to 144 Mbps in the early AM. It sags off in the afternoon, right around 2PM (why?) down to maybe 20 Mbps. Evenings pop back up again a bit. Soz, if it stays as it is now, it is pretty acceptable for us, but I’m slightly suspicious and have developed a bit of a tick. I feel compelled to run speed tests every time I touch my phone, the horror. I paid Ookla a US dollar so I wouldn't see ads. Really, I’m OK...OK? Just not sure my internet is.
Userlevel 1
When I first subscribed to the home internet service in April the speeds were pretty good, 65-70 Mb download and upload speeds. By July I was lucky to get 40-45 Mb. I cut the cable a number of years ago and decided this summer to invest in a 4K TV, AV receiver and the 4K apple TV. The last few days have seen my internet slow to less than 5 Mb/s. I’m thoroughly disgusted with T-mobile’s service. When interacting with them they repeat the same BS in order to repair the speed yet nothing improves. I’ve considered going back to my DSL service and buying a dual WAN router to combine two separate ISP’s. This is 2021. Is it too much to ask for a consistent 40 Mb? JFC, we can go to Mars.
What’s disgusting is that there other countries that have faster speeds. This is ridiculous and embarassing to us as a country that in the year 2022 our internet speeds are so low. I think the average speed in the US is 26 mbps but even that speed is unpredictable for most of us no matter who is the isp. On tmobile, I’m only getting 1 mbps. It keeps me on the 4g. I am looking for another service. I work from home and I need reliable and consistent internet. This is worse than dsl.
What’s disgusting is that there other countries that have faster speeds. This is ridiculous and embarassing to us as a country that in the year 2022 our internet speeds are so low. I think the average speed in the US is 26 mbps but even that speed is unpredictable for most of us no matter who is the isp.
Other countries do not have “Broadband For Everyone” programs, where free or low-cost internet is made available for the “disadvantaged”, which increases the cost for all other users and ties up net bandwidth.
Add me to the list of dissatisfied home internet custumers. I'm surprised to find the exact same agent response as many here. My tower is getting worked on by engineering and should be fixed in a week. I told her funny how my phone gets 100mbps using the same tower. All of the sudden she says she has refreshed my connection and it goes from 10mbps to 50 mbps. She says that in about a week ot should go back to normal after repairs to the tower. I will be monitoring my speeds and if they keep getting this slow its going to be goodbye from me.
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