Anyone knows how does T-mobile internet support works?
What are the tiers? Who is the first contact and are technicians ever involved? I got the impressions escalations are fake and no one on the engineering side is ever involved. It sounds like everything is a script and half of the time is spent repeating the same concepts over and over, along with asking how my day has been.
I have been with other telecommunication companies before, and I have always been able to talk to someone trained or with knowledge about issues and interested to diagnose/solve it. Never the case with T-mobile (at least the home internet division)
