switching towers/bands --Hello I just got my 5g router in the mail 2 days ago the first day was a complete bust i had 3 bars but the connection was horrible/non existent so i tried did some research and used the app looking for the best signals and everything moving this thing all over for hours-still 3 bars and i would think thats enough I literally could not even get it to load speedtest before or a webpage hardly no connecting to anything basically when its on this band/tower not even the web user interface it also only has a primary connection and no secondary the primary is b71 and the secondary is not connected. then i just left it alone and randomly tried it and it only had 2 bars this time-weak according to the app but it actually loaded a webpage then i managed to get 50mbps on a speedtest and watch some youtube on 4k! i was feeling good i looked at the web interface and noticed i was not on the same band anymore and the primary b66 and secondary n71 bands and then bam it switched back to the b71 with no secondary connection and basically no data connection at all-witch i found out is a different tower than the one with b66 and n71. so i noticed it seems to kick me off this tower almost all day i have no connection because its connecting to this other tower that doesnt seem to even work this is very consistent everything like steam/xbox live/speedtest or anything else disconnects as soon as this switch happens i really dont want to call support and i thinks its crappy that you can sign up with this through a chat box but you cant get support through the chat kind of ridiculous also the tower with the b71 also has 5g on it but im not connecting to it. so it seems like there forcing me on a tower with no data connection all day long then around 10 pm it works decent all night so far im not sure this is something you could consider a home internet solution maybe the tower is being worked on or something i really dont know im sure i will have to call at some point because i need internet during the day too lol. im in central wisconsin sorry for the long post just needed to put this out there! and maybe someone knows something…
T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands
Cell phones get top priority once utilization reaches a certain threshold. Don't know what that level is exactly, but home internet packets will get heavily queued when it happens (you can see the jitter factors go through the roof when it kicks in). If it holds them long enough you risk timeouts depending on the application's tolerance for delayed packets.
Thus, the <usual> culprit is the congestion level. Not necessarily for the wireless, but it can also be on the back haul as well. A single tower can host multiple bands at the same location, all feeding into the same upstream pipeline. Which can lead to a massive chokepoint under high utilization.
As a result, lately TMO seems to be wrangling with a capacity issue more so than coverage.
I received the LTE gateway…nothing good to report. I’m getting about 5Mbps (and below) down and about the same up. I think my T-Mobile home internet experience is coming to an end very soon. I can no longer telework with these horrendous internet connections. The 5G gateway continues to loose connection with the tower (even though I have 5 bars primary and 3 bars secondary connections). Now with the LTE gateway being a bust…I think it’s time to go back to my previous fixed wireless. Never thought it would come to that. I have 3 ISP options where I live…satellite (not Starlink), fixed wireless & T-Mobile home internet. The satellite was absolutely terrible with high latency and data cap throttle back, this was a big show stopper. Fixed wireless was somewhat stable at around 15-20 down & 5 up with numerous weather related outages. T-Mobile now has very unstable connections with no improvement in site. T-Mobile refuses to acknowledge that there is a problem with their tower, which means that’ll never fix it. So again, my T-Mobile home internet experience is coming to an end. I’ll go back to fixed wireless and wait for Starlink to come online.
It’s depressing to see someone make a post a year ago, for the exact same problem I currently have
From What I have read or seen on YouTube is that it depends on the time of day and on the traffic coming from the tower. That is what I have been hearing. Remember that this is also a mobile Internet service not your regular Internet service coming from Xfinity or Verizon Fios. The speeds will vary based on the time of day.
Hello! thanks for a response-honestly i do think some of it is congestion/time of day but the service doesnt even load a webpage or connect to there own website 98% of the time.
I have used phone mobile hotspots for my internet the last 3-4 years and nothing has worked this poorly to be honest to even read and type this im on my visable cell phone hotspot and it works great it is just slower 1-5 mbps during the day but it is constant and there is not any delays or disconections at all 0- i also only get 1 little tiny bar of service on this cell phone also the ping stays between 90-200 usally.
on this t-mobile 5g internet it just doesnt seem to be able to make a connection to any websites or even perform a speedtest the majority of the time and when it does work theres just this weird delay like i click on something and 10 seconds later the page loads ping times on fast are measured in seconds not ms so there seems to be some sort of huge delay somewere along the line.
i do seem to be holding the b66 and n71 bands after a factory reset even during the day today but it still is not connecting to most websites or steam/xbox live im sure if i tried and sort of zoom call it would not work as well like i said i cant even get on t-mobiles website with it-
also the upload speed seems to not work at all like its not letting any uploads go through when i do get a speedtest or fast to work the upload speed is like 50kbps and usally it says 0 and errors out the test.
anyways i dont think they should be advertising it as home internet and really i think its probably working worse then a cell phone hotspot plan it seems really odd i still havnt called customer support but i will have to one of these days.
Thanks
Yea i wish i could actually get a web page to load while im connected to the 5g router after messing with it for a hour or 2 again nothing couldnt load a webpage the whole time my xbox says i need to contact my isp and windows says my router or access point is the issue.
i mean i get slowing things down but it straight up wont even load anything today but its connected on primary and secondary to what was the good tower b66 primary and n71 secondary so it doesnt seem to be a tower/band problem i dont think
also i live in a pretty small area its mostly farm land and most people around here hate t-mobile lol and use verizon or at&t so i thought the congestion would be lower also those providers do not offer any of there home internet solutions where im at
the only thing i found is the visible cell phone with unlimited hotspot and honestly its 10000 times better than this even at 1 mbps this is not even functional- im really starting to think the router i got might just be a dud as well although its weird that its worked ok after midnight -6 am so maybe there just blocking my connection 70% of the day
i feel like i have fairly low expectations to be honest im looking for a 5-10 mbps connection it wont even connect to anything to get a speed test anymore. i also find it really weird how low the upload is and seems like a serious problem like non of my requests are even getting through the router when i use it at night
i will have like 3 gb of download data used and 4 mb of upload and tons of sent errors in the statistics when i have got the upload to register on a speed test it is usually 50-100 kbps this seems like it would cause alot of issues.
its just so disappointing and sounds crazy that they prioritize the cell phones that have throttling and limited data but basically block the service that is advertised as unthrottled and unlimited i guess they just straight up block your service instead.
the only other thing i can come up with is my router is broken. ive probably spent 20-30 hours troubleshooting this in the last 3 days between all the reading and moving it around changing settings a mtu size looking for best signals tracking down the towers and factory resets- rebooting i have a external router coming today
i will try the ethernet connection to the router and turn off all the wifi ssid on the t-mobile router and see if it will work like that but so far i just dont even know what to say im shocked at this to be honest
its broken is my opinion weather its the router thats broken or its t-mobiles severice i do not know yet
I just want to reply to this thread and update my own experience. Even though the router still has its own issues, my service has improved drastically this past week. It seems that they have or are in the process of upgrading the towers in my area. My phones and home internet have been connecting to several bands I've never seen before. My speeds are ranging from 15 mbs to 150mbs consistently, even when it's back on band 12. I was lucky to get 1mbs before. My cell phone was barely working (5g), my tablet (4g) seemed to be better. Our work cell phones (Sprint) have been horrible, even after the new sim cards and upgrading the phones. Whatever they are doing is starting to show improved service and speeds. The connection seems to be much more stable on all devices. I was really hating T-Mobile recently. I hope this continues and improves. I haven't returned my white LTE Gateway yet because the new router seemed so bad. I hooked it back up the other night and realized that most of my issues recently are the actual towers. How the High Speed Gateway is working so much better and improved from when I first got it. This doesn't fix everything and I'm hoping they continue to upgrade the firmware to allow us to change important settings.
5G signal has been in & out off & on 50-60 times a day over in Pace FL. Both the phone & tower for wifi go out. I was rebooting every 5-10 minutes on the phone, but gave up on the wifi. Customer support was sympathetic, but mostly useless 😕 The one good piece of advise, actually very helpful was to just go in & out of airplane mode. It was vastly quicker to reconnect to T-Mobile this way.
Tech support said they were not showing any problems with the tower my phone was connected through. My response, Yeah, right now it's fine, that's how I'm able to talk to you tech superstar Clair! You need to check the tower history not a snapshot. Sprint customers got shafted! T-mobile's sim card was not compatible with my Sprint purchased Galaxy 8 +, forcing me to by another phone that was built for T-Mobile service. I just couldn't get myself to spend over another $1100 for the Samsung I wanted. Paid about $285 cash on the Motorola Ace 5G. No contract no commitment.
T-Mobile undeniably has the best service price, but customer service is really just lip service now! I am giving them another week to fix this or I'm just going to have to pay someone else for these services that can work.
Facts: Speed test for T-Mobile on phone & wifi from April through July 180-410mbs download, 12-110mbs upload. These speeds are still consistent when I'm able to connect to service.
Sorry, I was kinda rambling while waiting for Tower to give me signal again 🥺😉😂🤣
ah well i tried to unplug the 5g router for 10 mins again and see if it would connect back to the b66 n71 tower but it did not so i guess that i cant reproduce that so maybe overheating isnt the issue.
this is the usual speedtest from this tower
DOWNLOAD TEST ERROR
A socket error occurred during the download test. A firewall could be blocking the connection or the server might be having some issues. Please try again later. also the ping was 1468 before this message came up.
Im actually pretty into computers and def would not be willing to let anyone else do anything to my computer also these problems occur on multiple pc and cell phones and xbox smart tvs.
i even have a computer i just built with a brand new install of windows and new parts get the same problems.
i also have done all the cmd prompt ip and dns configurations and resets and renewing/registering dns and ip basically every internet configuration thing i could possibly think to do ive done now im not a pro and consider myself to be mediocre at pc related stuff but yea idk ive been building pcs for a long time now and typically troubleshoot/fix family and friends pcs pretty regularly. to me its a problem between the router and the tower or some settings t-mobile only has access to.
also i regularly take my pc to freinds/family for gaming and or to update games because the internet is to slow to download 100 gb in any sort of timely manner and i have no problems using other peoples internet connections.
i mostly use visible cell phones mobile hotspot for all my internet when im at home and have normal consistent internet its just capped at 5mbps for hotspot while i normally dont even get 5mbps its basically always 2-5 mbps or more and has always worked for general internet/video around 720p sometimes during peak times only 480p but this is also stated that its capped at 5mbps so i dont have the same expectations from a plan thats only offering 5mbps. im pretty sure t-mobile says that it shouldnt be less than 25mbps and that most people are getting 100 mbps or more.
anyways i got this device through a chat box so i find it kind of off that they dont have chat support for it. and this should be a very simple plug and play thing to setup so yea idk if someone really needs to come out to do something to make this device work than they shouldnt be offering it to people and clearly it works really well for some so i just have to think its a local tower issue or the 5g router device is faulty.
i am going to get in contact with t-mobile sometime in the next week or 2 just have other stuff i have planned already and its kind of idk not really a huge priority as im already going to be billed again in a week so im stuck with it at least another 5 weeks in my mind maybe ill make it into town at some point and goto the t-mobile store maybe i can just exchange my router for a new one.
although i really feel like general t-mobile employees are not going to really help much i do think i need to at the very least get in touch with someone in the next week or 2 for one last effort and if its not working or some kind of news of towers being worked on after that i will just have to settle with 5mbps visibles cellphone as a hotspot.
also i wish the firmware was available so you could try older versions easier or get the new updates released for download instead of them having to force it to your device at this point they must have so many complaints it has to be unreal so i would think they would be getting some really smart people to fix these problems but this service has been in testing for awhile it seems so im not really to sure how much they plan on doing it seems like its pretty low priority so far and really if my device is not faulty then there are some serious problems in my area with t-mobile service and thats ok i just wish they wouldnt of said i qualify if i dont for like a year every week or 2
i searched for new isp providers for the area even all cell phone hotspot plans everything nothing was really reasonable under 100$ a month is reasonable for me as long as the service lives up to expectations some problems are always expected and hopefully t-mobile is just having some temporary issues.
+2
well i got the 5g gray unit last week and spent the last 2 weeks trying to get my cameras to be seen thru the device. the speed for me was around 100mbps on average. the thing had 4 bars no matter where i put it, but i think it may have had only 2 or 3 for real because i’m colorblind an if i held it a bit of an angle it almost looked like gray bars. anyway because i can’t get my cameras thru it it is not a real modem/gateway but kind of sounds like it is a hot spot as other here are saying. i tried the wife’s phone for getting on the internet and i can but again no cameras get thru.
now i did a coverage map and the tower is maybe a mile away and i’m on te edge of 5g and 4g. so i may have been on 4g the whole time. but for the 65$ they want and the speed being so variable and no cameras outside of my house it goes back this week. i suppose i will have to pay the whole charge of 55$ but now i know. one thing that has been talked abut here is if during the day the 5g starts getting busy and then my gateway takes second place over phones and the speed gets throttled back that will not do. so unless someone has figured out hot to get cameras thru the unit and can verify these gateways will not take a back seat to phones then i may keep it if not i will pay comcast and keep a stiff upper lip. thanks
For those who are still having connection issues, I will suggest external antenna. Its been a blessing for me. I have enjoyed consistently good signal since I introduced the external help.
yea i think there is a major design flaw or just a huge software/firmware issues causing it to idk do something to overwork itself its by far the hottest electronic device ive ever had without a fan i dont think it could possibly last very long i think it runs hotter than a good gaming graphics card even thats pulling 150 watts kind of crazy im really hoping i just got a bad device but im pretty sure almost every post ive seen has said its hot or they have a fan on it.
still not connected to any tower.
i read a post on reddit about a guy getting 4 replacements just sounds crazy and like there is a major issue with the device.
So i ended up moving and canceling about 5 days before my next bill date ---WATCH OUT T-MOBILE IS STILL TRYING TO CHARGE ME FOR THIS SERVICE AND I HAVE NO WAY TO LOG IN WITHOUT LINKING A T-MOBILE NUMBER MY ACCOUNT IS INACCESABLE TO CHECK MY BILL OR ANYTHING YET I CAN STILL LOG IN TO MAKE THIS COMMENT
This has by far been the worst service i have ever had in my life and T-MOBILE in general is horrible to do business with ---to cancel and return my device i went to the t-mobile store thinking i could do it all at once NOPE i pretty much got yelled at to leave the store that they only sell plans there ---another store employee at least noticed how rude the lady was and talked to me and gave me a phone number to call ---this is insane if you ask me ---keep in mind i got this plan and device through the chat….that offers 0 support and i cant log in and even on the phone they want a phone number that does not exist anymore i wonder how much money t-mobile is stealing from people who have not noticed there being charged after canceling----this company really should not be aloud to do business at all
Well still very poor service pretty much almost 0 connection during daytime hours but somehow works at night seems to be getting worse though def slower then it used to be
although i think my highest tests are 60 mbps download and 1 mbps upload that happend once out of about 50 tests lol i dont think ive gotten much over 5 mbps if im lucky and .05 mbps upload just seems insane i could see if this was the free emergency broadband or something but im paying for this service.
right now it cant even load a 144p youtube video without buffering although 98% during day hours it wont even do that.
honestly really disappointed still wont connect to the secondary signal 75% if the day really seems like they kick you off the better signal/tower not sure what else to say-- i feel cheated.
Cell phones get top priority once utilization reaches a certain threshold. Don't know what that level is exactly, but home internet packets will get heavily queued when it happens (you can see the jitter factors go through the roof when it kicks in). If it holds them long enough you risk timeouts depending on the application's tolerance for delayed packets.
Thus, the <usual> culprit is the congestion level. Not necessarily for the wireless, but it can also be on the back haul as well. A single tower can host multiple bands at the same location, all feeding into the same upstream pipeline. Which can lead to a massive chokepoint under high utilization.
As a result, lately TMO seems to be wrangling with a capacity issue more so than coverage.
Definitely both. They manage to not only get dead spots in rural/semi-rural ears and major highways, but even in the middle of the city they have random spots with bars but no service. Usually those areas your phone is observably switching between LTE/5G and different frequencies, often without being able to do more than slowly load a webpage. Even urban areas near Bellevue headquarters have issues.
update-I did a factory reset and also added a computer fan on the bottom it does seem to be staying on the right bands now but i still am having very inconsistent well basically it consistently doesnt work lol.
i notice in the statistics im getting alot of sent errors ive tried changing the ssid and disabling it so im only on 2.4ghz or only on 5g or both most of the time i cant even load a webpage and had to resort to my phones mobile hotspot just to get on this page again.
the 5g router seems like its constantly dropping signals or something most of the time the error says connection interrupted or dns proxy errors. this is just working so bad i im not sure if my 5g silver router is even functional-its just weird that it works fine all night long but it doesnt work at all during the day it really seems like t-mobile is stopping the connection.
the fan on the bottom made this thing run cool to the touch-it was very warm almost hot before the fan was added.
im not really sure what to say or do anymore im really frustrated at this point i should be getting a external router today to try and use a eithernet to the external router and run all my connections off of that this 5g router doesnt seem to be stable at all-how does it work at night but not during the day? this is ridiculous to me lol
Might fair better if you can get them to put you on the 4g whitebox. A lot of people seem to be having issues specific to those gray 5g units.
I am equidistant to several sites, and while I sometimes may notice a pause when it flips towers, it usually isn't bad enough to throw me out of stuff.
Keep in mind also that their 5g is NOT standalone... meaning you are still reliant on 4g even when using 5g (ie, can still be prone to the same congestion issues regardless).
Also note that this is the lower bands for 5g in most cases, not the higher mm wave option (average throughout throughout the day has been seen to be considerably less than a 100mbps difference in some cases).
In other words, some people are really only experiencing a dramatic difference when traffic is considerably lighter... during the day and other peak time frames they are performing pretty close to each other in overall throughput over time.
I wonder if anyone from T-Mobile actually reads these...they would instantly know that they have a problem that needs to be fixed asap otherwise they are basically cheating their customers. They should not even be charging customers until the service is satisfactory in line with their promises as well as customer expectations.
So just to update-I purchased a external router and shut off all the wifi on the t-mobile router and just ran the ethernet to the external router and used that for wifi i dont get any of the sent errors anymore that i was getting when using the wifi on the t-mobile router on the statistics section-still no internet during the day
again i have 0 connectivity today worked all night long after 10 pm getting about 40mbps download and .50 kbps upload...extremely slow upload in all cases so far and basically only a connection availible for 8 hours a night then they stop all the data from getting through like they flip a switch everything disconnects like xbox live/steam anything you were watching or loading at the time and doesnt come back till around 10 pm regardless of how many times you factory reset or move the device around
the device is staying connected to the primary and secondary pretty much the whole time now from what i can tell.
so to compare right now i have to use my visible cell phone mobile hotspot that has 1 bar of signal and just got a 3 mbps download and 1 mbps upload and 130 ping(at night this also works much better up to 30-40mbps) and its working 1000x better than the t-mobile home internet and even if its slow the ping doesnt ever go past 200-300 in a spike even when the t-mobile home internet is working at night there is a really strange delay in everything that i have never experienced on any internet connection not even dial up
i know this is harsh but dial up is actually going to give me a better gaming experience than the t-mobile home internet service im getting right now on dial up i had steady 250 ping t-mobile is seconds before your request even gets through-you click a webpage and you dont even know if your mouse click went threw or not it just hangs then 5 seconds later then page changes and starts loading you can also still web browse on dial up 24 hours a day lol not just 8 hours a night.
so clearly some people are having pretty huge issues getting any connection at all and some people are upset about having 50 mbps and not 300 lol ive always had really poor internet and this is by far the worst experience ive ever had with just general web browsing - not to mention it will not hold a stable connection to any game even at night time.
i really hope it doesnt seem like im bashing this to hard i really want this to work out and i hope something is going to change but honestly im pretty broke right now and i was supposed to drop what i use currently for internet to pay for this but the t-mobile internet is not ready and honestly i feel like until i get 24 hours a day service i should not being paying 50$ a month for internet 8 hours a day that is limited to streaming movies and web browsing-no gaming usally wont even connect to steam so i cant even open the games without the connection.
im trying to put my experience out there and what i have tried/used myself so others can possibly make a more informed decision and also so i might get some help - sorry for the grammar as well lol ive wrote more in the last 3 days then i have in the last 5 years put together -Thanks
I’m having EXACTLY the same issues you stated above. Also using the NOK5G21 gateway, connecting B66 primary (5 bars) and n71 secondary (3 bars). Countless tickets with tech support, nothing corrected, nothing resolved. Finally made complaint with FCC which prompted a call back from a “t-mobile senior customer service rep”. This rep told me that my area is not compatible with the 5G gateway and I should not have been given option to use this unit. Apparently (according to him), the 5G signal keeps bumping the LTE signal offline, causing the unit to loose internet connection. He said this is a know problem in certain areas with this gateway. He further said that the only remedy is to roll back to the older LTE gateway which will not be competing with two different bands. I have one being sent to me now. I will test it once received and hopefully issues will be gone. I’m also expecting a little slower speeds compared to the 5G unit, but as long as the are fast enough for basic internet stuff, I’ll take that trade off for a stable connection. I’ll try to post an update once I’ve tested the LTE gateway.
There seems to be a fair number of home Internet customers who had good service a few months ago and now practically have no service. T-Mobile is just giving us the runaround, they give equivocating responses about congestion on their system, which of course is their responsibility.
And finally they tell you they have no plans to improve their capacity, so if you don’t like it you should leave. What’s the contact point for the FCC Complaints? Has anyone contacted any other agencies or law offices yet?
Thanks for the update. I also wanted to add that I live in a rural area, mostly farms. During one of my many tech support calls, I was told that a tower in the next town is off-line and all those customers have all been pushed to my tower, thereby possibly causing a congestion issue. I’ve been told so many different excuses by so many techs that I don’t know what to believe anymore. My problems started earlier April and have continued ever since. Prior to April, everything was working great without issues. This neighboring tower is still allegedly off-line, so not sure when or if it will ever be repaired. Even so, I’m not certain that my problems are even related this. I’m loosing patients and running out of options. I also wanted to add…T-Mobile home internet tech support is clueless. They are just trained to follow a step-by-step checklist that a 6th grade child can do. They are not “real” experts and definitely not engineers. Because of this, we are all forced to get assistance from each other through these community forums. I apologize that my frustration is coming out as I write this post.
Hello thank you everyone for sharing there experience and i hope you all continue to give updates.
@LPD155 Im really curious that you say you weren't supposed to be on the 5 g device and that they recommend you roll back the 4g lte router-i was very surprised to see 5g in my area and its a pretty small area so i dont know how fast upgrades/updates would be coming around this area honestly ive had pretty good speeds on 4g myself 50-100 mbps and it was usually fairly stable so it would be really awesome if you could update back when you try it out- i think its pretty normal to be frustrated in situations when your constantly having issues with a service you pay for i too am having these feelings of frustration and im sure many more are as well.
- the thing thats really weird is when sprint was involved i had full bars and great speeds/service on 4g i have heard recently t-mobile will be shutting off all the sprint towers this seems a bit crazy when some areas could have decent service using those towers and i worry the area im in wont be getting any upgrades for a long time im guessing ah well i guess im not sure exactly were i was going with that anymore Lol
So Saturday june 12th, i decided to try the router at 7 pm this normally doesnt work and i just switch back to my cell phone hotspot but it actually worked decently well good enough to watch hd streaming still would not work for gaming as the ping times just idk seem to be really terrible but it actually was functional and useable so thats a big step forward compared to previous attempts=0 connection basically maybe a webpage would load every 5 mins.
I actually fell asleep with it streaming videos to my surprise it was still working when i woke up at 10 am i searched around and watched some random youtube videos-around 11 30 am i started getting alot of buffering and it did change towers/bands to b71 no secondary for a couple mins but went back to the other tower with b66 n71 bands connected still was buffering a lot at 480p so i switched back to my cell phone hotspot for the day-it does oddly seem to be getting slightly better everyday for some odd reason i feel like they got me on the nights and weekend plan by mistake lol
Thanks again for sharing everyone please feel free to share/update/vent or give tips or ideas -i think it could help someone else possibly having problems and the more information thats out there the better in my opinion.
well my second time typing this because t-mobile home internet wont even work good enough to post a responce and this is with primary and secondary connections.
i had read a 20 mins ago about someone unpluging the 5g gateway for 5 mins and there connections came back well i unplugged it and connecting back to a tower i have not been connected to in 10 days or so here are the readings.
Primary Signal b66
Connected
RSRP-117 dBm
SNR7 dB
RSRQ-14 dB
RSSI-88 dBm
Secondary Signal n71
Connected
RSRP-109 dBm
SNR4 dB
RSRQ-13 dB
you can see this is a pretty weak connection on the 4g especially.
after not getting this connection for so long and its really the first time i unplugged the device and not just turned it off with the power button im starting to thing it might be heat related or just a batterey or gateways issue possibly im not really sure.
anyways still having very bad connection and pages saying no internet or check dns settings when on this tower right now but at night i get a good connection without many issues when im getting this connection its really strange i do think i need to contact t-mobile 100% honestly i wish it was just able to be through emails with a real tech support engineer. as i dont feel like talking on the phone about this is kind of hard to convey everything when we could each just have a saved email document to go back and check through.
also there are no other options other than satellite or mobile hotspots for internet connection for me i have been using hotspots for internet for at least 5 years. no other mobile internet service offers a home internet solution for my address.
boostmobile was working good up until sprint merged with t-mobile then i lost all data connection basically. my 100gb also 100$ a month hotspot plan that was supposed to be prioritized and high bandwidth i was geting 50-80 mbps consistent then all of a sudden my ip is from t-mobile and not sprint and nothing worked anymore lol this was about a year ago.
i have talked to boost mobile they say nothing is wrong on there end or with the towers and basically argued with me about there being a problem at all. this is why i dont want to have to call it takes a ton of time as well. i still have a 30$ phone plan and 4gb data or something its still useless will be canceling after like 8 years of service.-the problem is no one seems to have any reliable service around here the only one i haven't been on is at&t and it cost alot to keep trying this stuff out with no luck at all.
not sure if they need a firmware update or i just need a new device i think the battery pack might be a issue in these devices if its trying to charge a fully charged battery all the time its plugged in it seems like it could cause problems and idk the battery thing seems like a ridiculous idea anyways since it doesn't actually work when its unplugged from the wall just seems like something extra to go wrong and generate heat so im thinking its probably a thermal issue or just a defective device now after unplugging it for 5 mins made it connect to something i have not been able to connect to for 10 days. also i do have a fan mounted to it running 24/7 so this did not help the issue.
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