Question

T-mobile 5g home internet forcing to tower with no data issues/changing towers/bands


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switching towers/bands --Hello I just got my 5g router in the mail 2 days ago the first day was a complete bust i had 3 bars but the connection was horrible/non existent so i tried did some research and used the app looking for the best signals and everything moving this thing all over for hours-still 3 bars and i would think thats enough I literally could not even get it to load speedtest before or a webpage hardly no connecting to anything basically when its on this band/tower not even the web user interface it also only has a primary connection and no secondary the primary is b71 and the secondary is not connected. then i just left it alone and randomly tried it and it only had 2 bars this time-weak according to the app but it actually loaded a webpage then i managed to get 50mbps on a speedtest and watch some youtube on 4k! i was feeling good i looked at the web interface and noticed i was not on the same band anymore and the primary b66 and secondary n71 bands and then bam it switched back to the b71 with no secondary connection and basically no data connection at all-witch i found out is a different tower than the one with b66 and n71. so i noticed it seems to kick me off this tower almost all day i have no connection because its connecting to this other tower that doesnt seem to even work this is very consistent everything like steam/xbox live/speedtest or anything else disconnects as soon as this switch happens i really dont want to call support and i thinks its crappy that you can sign up with this through a chat box but you cant get support through the chat kind of ridiculous also the tower with the b71 also has 5g on it but im not connecting to it. so it seems like there forcing me on a tower with no data connection all day long then around 10 pm it works decent all night so far im not sure this is something you could consider a home internet solution maybe the tower is being worked on or something i really dont know im sure i will have to call at some point because i need internet during the day too lol. im in central wisconsin sorry for the long post just needed to put this out there! and maybe someone knows something… 


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I received the LTE gateway…nothing good to report. I’m getting about 5Mbps (and below) down and about the same up.  I think my T-Mobile home internet experience is coming to an end very soon. I can no longer telework with these horrendous internet connections. The 5G gateway continues to loose connection with the tower (even though I have 5 bars primary and 3 bars secondary connections).  Now with the LTE gateway being a bust…I think it’s time to go back to my previous fixed wireless. Never thought it would come to that. I have 3 ISP options where I live…satellite (not Starlink), fixed wireless & T-Mobile home internet. The satellite was absolutely terrible with high latency and data cap throttle back, this was a big show stopper. Fixed wireless was somewhat stable at around 15-20 down & 5 up with numerous weather related outages.  T-Mobile now has very unstable connections with no improvement in site. T-Mobile refuses to acknowledge that there is a problem with their tower, which means that’ll never fix it.  So again, my T-Mobile home internet experience is coming to an end.  I’ll go back to fixed wireless and wait for Starlink to come online. 

For those who are still having connection issues, I will suggest external antenna. Its been a blessing for me. I have enjoyed consistently good signal since I introduced the external help.

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yea i think there is a major design flaw or just a huge software/firmware issues causing it to idk do something to overwork itself its by far the hottest electronic device ive ever had without a fan i dont think it could possibly last very long i think it runs hotter than a good gaming graphics card even thats pulling 150 watts kind of crazy im really hoping i just got a bad device but im pretty sure almost every post ive seen has said its hot or they have a fan on it.

still not connected to any tower.

i read a post on reddit about a guy getting 4 replacements just sounds crazy and like there is a major issue with the device.

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Well still very poor service pretty much almost 0 connection during daytime hours but somehow works at night seems to be getting worse though def slower then it used to be

although i think my highest tests are 60 mbps download and 1 mbps upload that happend once out of about 50 tests  lol i dont think ive gotten much over 5 mbps if im lucky and .05 mbps upload just seems insane i could see if this was the free emergency broadband or something but im paying for this service.

right now it cant even load a 144p youtube video without buffering although 98% during day hours it wont even do that.

honestly really disappointed still wont connect to the secondary signal 75% if the day really seems like they kick you off the better signal/tower not sure what else to say-- i feel cheated.

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From What I have read or seen on YouTube is that it depends on the time of day and on the traffic coming from the tower.  That is what I have been hearing. Remember that this is also a mobile Internet service not your regular Internet service coming from Xfinity or Verizon Fios. The speeds will vary based on the time of day.

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Hello! thanks for a response-honestly i do think some of it is congestion/time of day but the service doesnt even load a webpage or connect to there own website 98% of the time.

I have used phone mobile hotspots for my internet the last 3-4 years and nothing has worked this poorly to be honest to even read and type this im on my visable cell phone hotspot and it works great it is just slower 1-5 mbps during the day but it is constant and there is not any delays or disconections at all 0- i also only get 1 little tiny bar of service on this cell phone also the ping stays between 90-200 usally.

on this t-mobile 5g internet it just doesnt seem to be able to make a connection to any websites or even perform a speedtest the majority of the time and when it does work theres just this weird delay like i click on something and 10 seconds later the page loads ping times on fast are measured in seconds not ms so there seems to be some sort of huge delay somewere along the line.

 

i do seem to be holding the b66 and n71 bands after a factory reset even during the day today but it still is not connecting to most websites or steam/xbox live im sure if i tried and sort of zoom call it would not work as well like i said i cant even get on t-mobiles website with it-

also the upload speed seems to not work at all like its not letting any uploads go through when i do get a speedtest or fast to work the upload speed is like 50kbps and usally it says 0 and errors out the test.

anyways i dont think they should be advertising it as home internet and really i think its probably working worse then a cell phone hotspot plan it seems really odd i still havnt called customer support but i will have to one of these days. 

Thanks 

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Cell phones get top priority once utilization reaches a certain threshold.  Don't know what that level is exactly, but home internet packets will get heavily queued when it happens (you can see the jitter factors go through the roof when it kicks in).  If it holds them long enough you risk timeouts depending on the application's tolerance for delayed packets.

 

Thus, the <usual> culprit is the congestion level.  Not necessarily for the wireless, but it can also be on the back haul as well.  A single tower can host multiple bands at the same location, all feeding into the same upstream pipeline.  Which can lead to a massive chokepoint under high utilization.

 

As a result, lately TMO seems to be wrangling with a capacity issue more so than coverage.

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I’m having EXACTLY the same issues you stated above.  Also using the NOK5G21 gateway, connecting B66 primary (5 bars) and n71 secondary (3 bars).   Countless tickets with tech support, nothing corrected, nothing resolved. Finally made complaint with FCC which prompted a call back from a “t-mobile senior customer service rep”. This rep told me that my area is not compatible with the 5G gateway and I should not have been given option to use this unit. Apparently (according to him), the 5G signal keeps bumping the LTE signal offline, causing the unit to loose internet connection. He said this is a know problem in certain areas with this gateway.  He further said that the only remedy is to roll back to the older LTE gateway which will not be competing with two different bands.  I have one being sent to me now. I will test it once received and hopefully issues will be gone. I’m also expecting a little slower speeds compared to the 5G unit, but as long as the are fast enough for basic internet stuff, I’ll take that trade off for a stable connection.  I’ll try to post an update once I’ve tested the LTE gateway. 

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Hello thank you everyone for sharing there experience and i hope you all continue to give updates.

@LPD155 Im really curious that you say you weren't supposed to be on the 5 g device and that they recommend you roll back the 4g lte router-i was very surprised to see 5g in my area and its a pretty small area so i dont know how fast upgrades/updates would be coming around this area honestly ive had pretty good speeds on 4g myself 50-100 mbps and it was usually fairly stable so it would be really awesome if you could update back when you try it out- i think its pretty normal to be frustrated in situations when your constantly having issues with a service you pay for i too am having these feelings of frustration and im sure many more are as well.   

@justintyme2 Thats great to hear you are getting better service this past week-im hoping that they are just working on the towers in the area myself so im trying to be patient-i was actually on sprint a few years ago and it worked really good in my area then i switched to boost mobile that was on the sprint network-it worked really great up until…. the merger for some reason i never knew it was with t-mobile...my service has been horrible on that phone the past year although i read direct tv or dish network or something bought boost mobile so im not sure it was related to t-mobile-the ip comes up as t-mobile on speedtest this worries me because its been having really bad service for awhile now im hoping its not related to my current issues with home internet-i have pretty much all the same issues on this cell phone service hardly works

- the thing thats really weird is when sprint was involved i had full bars and great speeds/service on 4g i have heard recently t-mobile will be shutting off all the sprint towers this seems a bit crazy when some areas could have decent service using those towers and i worry the area im in wont be getting any upgrades for a long time im guessing ah well i guess im not sure exactly were i was going with that anymore Lol

So Saturday june 12th, i decided to try the router at 7 pm this normally doesnt work and i just switch back to my cell phone hotspot but it actually worked decently well good enough to watch hd streaming still would not work for gaming as the ping times just idk seem to be really terrible but it actually was functional and useable so thats a big step forward compared to previous attempts=0 connection basically maybe a webpage would load every 5 mins. 

I actually fell asleep with it streaming videos to my surprise it was still working when i woke up at 10 am i searched around and watched some random youtube videos-around 11 30 am i started getting alot of buffering and it did change towers/bands to b71 no secondary for a couple mins but went back to the other tower with b66 n71 bands connected still was buffering a lot at 480p so i switched back to my cell phone hotspot for the day-it does oddly seem to be getting slightly better everyday for some odd reason i feel like they got me on the nights and weekend plan by mistake lol 

Thanks again for sharing everyone please feel free to share/update/vent or give tips or ideas -i think it could help someone else possibly having problems and the more information thats out there the better in my opinion.

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well my second time typing this because t-mobile home internet wont even work good enough to post a responce and this is with primary and secondary connections.

i had read a 20 mins ago about someone unpluging the 5g gateway for 5 mins and there connections came back well i unplugged it and connecting back to a tower i have not been connected to in 10 days or so here are the readings.

Primary Signal b66

Connected

RSRP-117 dBm

SNR7 dB

RSRQ-14 dB

RSSI-88 dBm

Secondary Signal n71

Connected

RSRP-109 dBm

SNR4 dB

RSRQ-13 dB

you can see this is a pretty weak connection on the 4g especially.

after not getting this connection for so long and its really the first time i unplugged the device and not just turned it off with the power button im starting to thing it might be heat related or just a batterey or gateways issue possibly im not really sure.

anyways still having very bad connection and pages saying no internet or check dns settings when on this tower right now but at night i get a good connection without many issues when im getting this connection its really strange i do think i need to contact t-mobile 100% honestly i wish it was just able to be through emails with a real tech support engineer. as i dont feel like talking on the phone about this is kind of hard to convey everything when we could each just have a saved email document to go back and check through.

also there are no other options other than satellite or mobile hotspots for internet connection for me i have been using hotspots for internet for at least 5 years. no other mobile internet service offers a home internet solution for my address.

boostmobile was working good up until sprint merged with t-mobile then i lost all data connection basically. my 100gb also 100$ a month hotspot plan that was supposed to be prioritized and high bandwidth i was geting 50-80 mbps consistent then all of a sudden my ip is from t-mobile and not sprint and nothing worked anymore lol this was about  a year ago.

i have talked to boost mobile they say nothing is wrong on there end or with the towers and basically argued with me about there being a problem at all. this is why i dont want to have to call it takes a ton of time as well. i still have a 30$ phone plan and 4gb data or something its still useless will be canceling after like 8 years of service.-the problem is no one seems to have any reliable service around here the only one i haven't been on is at&t and it cost alot to keep trying this stuff out with no luck at all.

not sure if they need a firmware update or i just need a new device i think the battery pack might be a issue in these devices if its trying to charge a fully charged battery all the time its plugged in it seems like it could cause problems and idk the battery thing seems like a ridiculous idea anyways since it doesn't actually work when its unplugged from the wall just seems like something extra to go wrong and generate heat so im thinking its probably a thermal issue or just a defective device now after unplugging it for 5 mins made it connect to something i have not been able to connect to for 10 days. also i do have a fan mounted to it running 24/7 so this did not help the issue. 

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There is one other option you might try and that is call the geek squad and see If they can help you with your problem. I’m not saying they can but It’s worth a try to call them.

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so its been about an hour since i last checked the gateway connection and now its back to b71 with no secondary.

Internet Connection

Primary Signal

Connected 

RSRP-100 dBm

SNR11 dB

RSRQ-15 dB

RSSI-72 dBm

Secondary Signal

Not Connected

RSRPNot Connected

SNRNot Connected

RSRQNot Connected

 i did manage to get a speedtest just now

 PING ms

966

 DOWNLOAD Mbps

0.23

 UPLOAD Mbps

0.00

obviously this is not good lol 

not really sure what the geeksquad would do dont they work for bestbuy ? lol 

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yes that’s partly true but If you call them about your issue your having they may come out to look at It I have a friend who had a problem and the geek squad came out and fixed the problem for them but there is a charge. But If that doesn’t work out then maybe you can talk to a computer technician If you know them and see If they can come out and look at your problem.

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ah well i tried to unplug the 5g router for 10 mins again and see if it would connect back to the b66 n71 tower but it did not so i guess that i cant reproduce that so maybe overheating isnt the issue. 

this is the usual speedtest from this tower 

DOWNLOAD TEST ERROR

A socket error occurred during the download test. A firewall could be blocking the connection or the server might be having some issues. Please try again later. also the ping was 1468 before this message came up.

Im actually pretty into computers and def would not be willing to let anyone else do anything to my computer also these problems occur on multiple pc and cell phones and xbox smart tvs. 

i even have a computer i just built with a brand new install of windows and new parts get the same problems.

i also have done all the cmd prompt ip and dns configurations and resets and renewing/registering dns and ip basically every internet configuration thing i could possibly think to do ive done now im not a pro and consider myself to be mediocre at pc related stuff but yea idk ive been building pcs for a long time now and typically troubleshoot/fix family and friends pcs pretty regularly. to me its a problem between the router and the tower or some settings t-mobile only has access to. 

also i regularly take my pc to freinds/family for gaming and or to update games because the internet is to slow to download 100 gb in any sort of timely manner and i have no problems using other peoples internet connections.

i mostly use visible cell phones mobile hotspot for all my internet when im at home and have normal consistent internet its just capped at 5mbps for hotspot while i normally dont even get 5mbps its basically always 2-5 mbps or more and has always worked for general internet/video around 720p sometimes during peak times only 480p but this is also stated that its capped at 5mbps so i dont have the same expectations from a plan thats only offering 5mbps. im pretty sure t-mobile says that it shouldnt be less than 25mbps and that most people are getting 100 mbps or more. 

anyways i got this device through a chat box so i find it kind of off that they dont have chat support for it. and this should be a very simple plug and play thing to setup so yea idk if someone really needs to come out to do something to make this device work than they shouldnt be offering it to people and clearly it works really well for some so i just have to think its a local tower issue or the 5g router device is faulty.

i am going to get in contact with t-mobile sometime in the next week or 2 just have other stuff i have planned already and its kind of idk not really a huge priority as im already going to be billed again in a week so im stuck with it at least another 5 weeks in my mind maybe ill make it into town at some point and goto the t-mobile store maybe i can just exchange my router for a new one.

although i really feel like general t-mobile employees are not going to really help much i do think i need to at the very least get in touch with someone in the next week or 2 for one last effort and  if its not working or some kind of news of towers being worked on after that i will just have to settle with 5mbps visibles  cellphone as a hotspot.

 

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ah well i typed a whole update and accidently closed it before posting lol….. well turns out the no cellular connection was something with t-mobile networks and thousands of people had issues it seems for days between july 15th -july 19th or so this is just a rough estimate from some posts i read it seemed very widespread and somewhat random 2 people could be in the same house with t-mobile service and 1 would work and 1 would get no service read alot of reports from probably 10 different states seemed mostly the central us and east cost that i noticed many people said it had been days since they had gotten a cellular connection

anyways the device is still working as bad as ever however it has been on the b26 band since it came back online and 1-4 mbps speeds primary only no secondary this tower has the weakest signal of the 3 i connected to in the past but it is somehow the most stable and usable connection of the 3 towers-still it is not acceptable

i have been using my visible wireless cell phone unlimited hotspot thats supposed to be capped at 5mbps i only get 1-2 mbps during really peak times with this but sometimes 20-30mbps at night. and for a 50$ phone and 40$ a month its been really amazing for me although slow its consistent and they only said it was 5mbps and i get that usually so its very acceptable.

@wootken thanks for sharing its nice to hear things are working out a bit better  for you i also watched nater tater lol and a few others before my device even arrived i had a computer fan i wired to a usb so i could use a cell phone charger or any usb port and was  ready just incase and idk i spent so many hours moving this thing all over stacking up totes and boxes to try and try different heights it was so ridiculous but i was very excited at the possibility of unlimited high speed internet i wouldnt be surprised if i spent 30 hours over 5-6 days sometimes i would be messing with this thing for hours and hours it seemed like it just never really made much difference for my connection i really want to take it apart because i think it would be cooler and could move the antennas myself i think any device like this should come with a external antenna option at least and really it should be included so you can move it around easier and not have the whole device up in your attick you could just have a antenna ran up there makes alot more since to me and i would say whoever came up with this device decided to shove everything they can think of in it without really any thought of how it will work properly and the ease of use.

my device came with .178 firmware i actually just disable the ssid except for ssid5 for 5g so im not sure if lowering the broadcast power would help i will try it though ive also tried disabling all of them and just using a Ethernet cable i didnt get any improvements in the past and i actually got worse tests somehow through the ethernet than the wifi maybe this is a sign of a faulty device although its never consistent with anything so its hard to say it might of just switched towers or something and thats why i was geting slower speeds for the test it does seem to be sensitive with interference from routers.

i dont actually have a t-mobile cell phone plan just the home internet so its kind of hard for me to judge what the cell service is like other than i have a boost mobile phone that used to be a offshoot of sprint but since t-mobile and sprint merged its been absolutely horrific service especially the data so it seems to coincide it also comes up as t-mobile ip on speedtest now as soon as this happend it was like a switch flipped and speeds dropped by well 50x because now im lucky to get 1mbps lol and was getting 50mbps regularly before this switch so its a t-mobile issue for sure also i see tons of reports about people who were on sprint as soon as they got there new sim card it basically wasnt a functional service anymore.

anyways idk what else to say about all this i have to go out of town so i didnt want to set up a replacement or return i really cant decide if i will keep the service any longer 50-60$ a month is alot if your not getting the service your paying for im hoping the towers were down because they were doing work or updates and it will be better soon but yea that feels like a pipe dream at this point and deep down dont see it working out t-mobile has some serious problems with there network and software/firmware it seems and the fact that they are forcing everything through ipv6 is probably going to be a issue forever if they dont come up with something way better than they are doing now.

 

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Well I wish you the best of luck.

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also i wish the firmware was available so you could try older versions easier or get the new updates released for download instead of them having to force it to your device at this point they must have so many complaints it has to be unreal so i would think they would be getting some really smart people to fix these problems but this service has been in testing for awhile it seems so im not really to sure how much they plan on doing it seems like its pretty low priority so far and really if my device is not faulty then there are some serious problems in my area with t-mobile service and thats ok i just wish they wouldnt of said i qualify if i dont for like a year every week or 2

i searched for new isp providers for the area even all cell phone hotspot plans everything nothing was really reasonable under 100$ a month is reasonable for me as long as the service lives up to expectations some problems are always expected and hopefully t-mobile is just having some temporary issues.

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@LPD155 Well that sucks to hear the lte gateway didnt help anything. I myself haven't even tried the my 5g device out today because its just to frustrating lol

I have been holding both the primary and secondary connections pretty steady for while not sure if the fan blowing in the bottom helped with that or not either way it doesnt really work during the day-it certainly seems like something t-mobile is doing on there end.

Im pretty sure i read somewhere that this home internet service  is the lowest priority service that is associated with t-mobile -meaning every other small offshoot cell phone brand like metro pcs and us mobile and a whole list of other small carriers get higher priority to the cell towers than t-mobile home internet users-this is outrageous to me-they offer a unlimited unthrottled service yet they make it so you cant actually use it a good portion of the time.

 

@blue240sx44

So just to update-I purchased a external router and shut off all the wifi on the t-mobile router and just ran the ethernet to the external router and used that for wifi i dont get any of the sent errors anymore that i was getting when using the wifi on the t-mobile router on the statistics section-still no internet during the day

 

How on earth did you disable the wifi router portion of the gateway? There’s no option for that in the web ui…

 

Edit: Never mind, I’m an idiot LOL

I more or less have the same issue and was also told 4Lte would be better. It was way worse.

I’m looking at ext or booster antenna as well as questioning why I dont have a secondary signal.

Also is there a better tower? 

They are mostly nice to deal with but I feel that we may not be getting the whole story.

Anybody have a hack to fix this?

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well i got the 5g gray unit last week and spent the last 2 weeks trying to get my cameras to be seen thru the device. the speed for me was around 100mbps on average. the thing had 4 bars no matter where i put it, but i think it may have had only 2 or 3 for real because i’m colorblind an if i held it a bit of an angle it almost looked like gray bars. anyway because i can’t get my cameras thru it it is not a real modem/gateway but kind of sounds like it is a hot spot as other here are saying. i tried the wife’s phone for getting on the internet and i can but again no cameras get thru.

 

now i did a coverage map and the tower is maybe a mile away and i’m on te edge of 5g and 4g. so i may have been on 4g the whole time. but for the 65$ they want and the speed being so variable and no cameras outside of my house it goes back this week. i suppose i will have to pay the whole charge of 55$ but now i know. one thing that has been talked abut here is if during the day the 5g starts getting busy and then my gateway takes second place over phones and the speed gets throttled back that will not do. so unless someone has figured out hot to get cameras thru the unit and can verify these gateways will not take a back seat to phones then i may keep it if not i will pay comcast and keep a stiff upper lip. thanks

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update-well today i get no primary or secondary connection i think this thing might of burnt itself out or something it does turn on fine and does everything else like connect to wifi devices but no actually connection to a tower  i noticed even with the fan this thing was pumping out hot air non stop in a 75 degree or less environment.

also i got a new wifi 6 capable pcie card  so i turned on the ssid 1 5 9 all enabled the way it comes stock normally i had these disabled except for ssid5 and i use a Ethernet to a different router for wifi on the unit and idk this seemed to cause even more heat or the device just was always broken and finally broke all the way im not really sure.

normally the device is up pretty high so i dont really touch it or mess with it.-it seems that the fan was not helping as much as i thought and i really think these devices have some major issues i feel like my 5g gateway was at least 100-130 degrees on the outside when i unplugged it to try and reset and it felt like a full on car heater maxed out coming out of the fan.

i did do 2 factory resets left it unplugged and off for awhile nothing has helped its starting to seem like the nokia 5 g gateway is a big part of everyone's problem and the fact that everyone seems to need a fan to cool this device is a serious red flag to me i think they need to recall all these units-obviously my opinion doesnt matter though lol and having to buy fans to rig up to your device is totally acceptable ……..

anyways idk if i even want to get a replacement anymore it seems like most people dont actually ever get these things to work very well out of the box without having to put fans on it 

i was going to goto the store right away but its farther away then i expected and apparently is appointment only according to the website so thats promising. 

also it did storm bad yesterday/last night so it is possible that all 3 towers that ive been connecting to have issues or something althougth i was using the device for about an hour around midnight-1 am or so and it was working at that time i did notice it was switching between towers/bands alot more yesterday normally it kind of stays on w/e its connected to it was switching from b71 to b26 to b66/n71 

i have looked up the locations of all the towers thats how i know that each band is coming from a different tower you can find the towers on cell mapper and see if the EARFCN number matches any of them or thats what i did maybe im way off.

anyways im to annoyed and frustrated to call right now im not sure i could be very nice and dont know if i even want to continue this honestly i feel like im the one who should be getting paid for this not me paying them its been miserable so far. maybe ill call in a hour or 2 or tomorrow since i dont want to be stuck paying for a broken device or something.

update-well today i get no primary or secondary connection i think this thing might of burnt itself out or something it does turn on fine and does everything else like connect to wifi devices but no actually connection to a tower  i noticed even with the fan this thing was pumping out hot air non stop in a 75 degree or less environment.

also i got a new wifi 6 capable pcie card  so i turned on the ssid 1 5 9 all enabled the way it comes stock normally i had these disabled except for ssid5 and i use a Ethernet to a different router for wifi on the unit and idk this seemed to cause even more heat or the device just was always broken and finally broke all the way im not really sure.

normally the device is up pretty high so i dont really touch it or mess with it.-it seems that the fan was not helping as much as i thought and i really think these devices have some major issues i feel like my 5g gateway was at least 100-130 degrees on the outside when i unplugged it to try and reset and it felt like a full on car heater maxed out coming out of the fan.

i did do 2 factory resets left it unplugged and off for awhile nothing has helped its starting to seem like the nokia 5 g gateway is a big part of everyone's problem and the fact that everyone seems to need a fan to cool this device is a serious red flag to me i think they need to recall all these units-obviously my opinion doesnt matter though lol and having to buy fans to rig up to your device is totally acceptable ……..

anyways idk if i even want to get a replacement anymore it seems like most people dont actually ever get these things to work very well out of the box without having to put fans on it 

i was going to goto the store right away but its farther away then i expected and apparently is appointment only according to the website so thats promising. 

also it did storm bad yesterday/last night so it is possible that all 3 towers that ive been connecting to have issues or something althougth i was using the device for about an hour around midnight-1 am or so and it was working at that time i did notice it was switching between towers/bands alot more yesterday normally it kind of stays on w/e its connected to it was switching from b71 to b26 to b66/n71 

i have looked up the locations of all the towers thats how i know that each band is coming from a different tower you can find the towers on cell mapper and see if the EARFCN number matches any of them or thats what i did maybe im way off.

anyways im to annoyed and frustrated to call right now im not sure i could be very nice and dont know if i even want to continue this honestly i feel like im the one who should be getting paid for this not me paying them its been miserable so far. maybe ill call in a hour or 2 or tomorrow since i dont want to be stuck paying for a broken device or something.


so yeah i touch mine today. its not in direct sun light.  its hot to the point i turn it off.

also it says its connected to second signal. but after a bit of checking.  its not what so ever.

yea i think there is a major design flaw or just a huge software/firmware issues causing it to idk do something to overwork itself its by far the hottest electronic device ive ever had without a fan i dont think it could possibly last very long i think it runs hotter than a good gaming graphics card even thats pulling 150 watts kind of crazy im really hoping i just got a bad device but im pretty sure almost every post ive seen has said its hot or they have a fan on it.

still not connected to any tower.

i read a post on reddit about a guy getting 4 replacements just sounds crazy and like there is a major issue with the device.

yeah i do think i cook mine. it runn hotter the normal and wont connect to a second tower.

@MaywoodBrowsing what antenna do you have? We have been using weBoost and the improvement has been minimal.

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