I recently was having connection drops with Home Internet using the Nokia cylinder modem. I know it was the modem because my external router was not dropping signal. I had contacted customer service and they allowed me to swap it locally at a store for the Arcadyn modem. The connection drops occurred about every hour for approx 30 sec to one min of no WAN access. Prior to the switch I was getting about 360/70. I am now only getting 150-200/90. Although the upload is better, my download feels about halved and IT’S NOTICABLE. After the switch I’m STILL getting drop outs although less frequently (at the moment). I still believe it’s a tower issue because it goes from “excellent” 5 bar signal to 0 instantly and I can see it on the interface of the unit when it occurs. After calling the customer service and asking if I could go pick up the Nokia unit back from the store, I was told it was okay. So I drove out to the store and the rep said “there’s nothing we can do about it. It’s already been processed as a return”. Despite returning to the store about 1 hour after swapping and talking to the same rep. I told the rep that customer service gave me their “personal guarantee” that I would be able to swap back to the Nokia, the rep said “there’s nothing we can do”. I’m extremely frustrated because I think my connection drops were tower related and now I have a half power modem with 3 people who work at home and rely on a stable internet connection. We get drop outs during Zoom calls and I cannot stream on Twitch or do anything that I’m used to. This new unit that they’re pushing is garbage. Why can’t I login and edit thru the web interface like I could on Nokia? It’s because it’s terrible. I don’t feel like calling customer service again because they literally said they wouldn’t be able to ship me a Nokia one out, I’d have to try to find it locally. Apparently they’re phasing out the Nokia for this downgraded trash modem that cannot even process the full speeds from a tower that I can see from my window a few blocks away. I had 3 months of perfect service and now 5 very angry people who regret our decision to cancel our stable cable internet connection. Worst thing is I’ve called 6 stores and none of them have the Nokia in stock anymore.
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