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t-mobile Home Internet - Location Issue


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I live in Los Angeles County California, and the home internet is showing the different sites that I am in Las Vegas.  This creates a problem from things like streaming YouTube TV, to access my local channels.  Spent many hours with Home Internet (they act like they have never heard of the problem - yet I have seen some comment on this chat (doesn’t T-Mo monitor the chat room, (another question for another day))).  It was suggested that I wire my personal router into the T-Mo router, and at first it appeared to work but then when I went to You Tube it showed location as Vegas again, An hour on chat with You-tube (this person appeared to know what they were talking about) and he finally said that You tube uses your IP address to determian where you have access and since my was saying Vegas that all they can do.     Anyone have any suggestions on a work around, I would hate to go back to Spectrum to solfe  the issue.

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Best answer by Cali Cat 7 July 2022, 19:47

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This is how cellular internet works just like a cell phone. The local towers connect to a backend that could be a long distance from your physical location. As for YoutubeTV, you just update your location using your YoutubeTV mobile app and it will use the GPS of your smartphone to identify location. I assume you are trying to set the location on a streaming device so just follow the onscreen instructions that tell you to open the mobile app. I have both TMO Home internet and YoutubeTV and using the YoutubeTV mobile app to pinpoint location works fine.

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Thanks Cali, Cat - I was on a chat with YouTube last night and we tried multiple option and it kept defaulting back.  For some reason the TV and or Roku could not connect to my tablet (which is connected to the same wifi),I will try the phone,  I see its local area is what it needs to be, next will try the TV and Roku and see if they can connect with the phone.  Hopefully once set it will stay set or does the phone need to be constantly updating the location. SoCal Mark.  

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Thanks Cali, Cat - I was on a chat with YouTube last night and we tried multiple option and it kept defaulting back.  For some reason the TV and or Roku could not connect to my tablet (which is connected to the same wifi),I will try the phone,  I see its local area is what it needs to be, next will try the TV and Roku and see if they can connect with the phone.  Hopefully once set it will stay set or does the phone need to be constantly updating the location. SoCal Mark.  

My device is Apple TV and I also used Amazon FireTV Stick before Apple. Both YoutubeTV apps allow you to update your location and when you do, it will tell you to open your mobile app so it can use GPS. You cannot type in your zip code.

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I have the same issue Boston, MA and southwest CT.  This only started happening about 2-3 months ago.  From fall ‘21 to Jun ‘22 things were fine.

That's not always true, I live in the state of Montana and I'm picking up stuff from Sacramento California, I have Roku TV and I went and reset the ZIP code and all that on my TV nothing happened I still get from California. I called these people up three times they said since my IP address is out of California there's nothing you can do they suggest I go buy a new router to work around it , this is total , I will not recommend T-Mobile's internet service ever they're they take their internet box 

I live east of Cleveland and just picked up TM home internet.. Has my location in Dearborn MI constantly. Support is useless too. They act like Im the only one who has this problem but many others do also. Back to cable!

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Not defending TMO since they should be able to better explain this phenomenon by themselves... but this really is the fault of content providers that rely on IP-based  geolocation databases. In a wired world they are accurate but with mobile and satellite technologies your location can be very far away from your network’s point of presence, as noted by Cali Cat above. There’s nothing in an IP address that identifies your location accurately - the only location that is 100% certain from your IP address is your country (unless using a VPN).

Content providers that rely on  GPS based location are generally accurate but even then there are ways to fake them out or spoof (giving you more flexibility) but not all devices have GPS capability and methods as described buy Cali Cat for YTTV may be available from your content provider.

I have this location issue with MLB.TV

I reside in San Diego but TM home Internet displays my location as Los Angeles.  As a result I can’t watch the Dodgers or Angels games  My mlb blackout team is the Padres, which I can view.

I have same problem. I have NY cell # but live in Rhode Island. Using mlbtv app I had to turn on my Fios wifi in order to not get blacked out watching my Mets.Got rid of Fios and switched to TMO internet and no matter what I do my IP address shows me in NY on all my TMO connected devices in my home. Spent hours talking to TMO tech. They made same suggestion to connect a router to my TMO router but that didn't work. 

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With websites on the computer, I discovered that with Firefox, just clicking in the allow location pop-up box works.  For some reason, Chrome and the Edge usually don’t. I still will be told my location is something it’s not and I’m not in my state. 

You appear to be very mellow with the IP location issue.  I'm into my third month of T-Mobile 5G Home Internet.  My real world location is Lebanon, Missouri (Missouri Ozarks Salem Plateau).  My IP location switches from Chicago, IL, Denver, CO and sometimes Independence, MO.  It appears my IP address changes/renews every 12 hours.  This wrecks havoc on streaming services and secure login sites, like my bank, Walmart, Lowe's, etcetera.  Trusted device keeps changing with the IP address. Didn't bother me untill I attempted to access our Secretary of State's website in regards to the midterm elections.  I was denied access for being out of state.  Yeppers, not a happy camper anymore!

Since switching to T-Mobile home internet I have the same issue on my Roku TV. I live near Phoenix, Arizona but Roku displays content from Los Angeles, California. Please let me know if there is a solution for this!

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