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t-monile home internet is barely providing basic data speeds sometimds.

  • 20 September 2021
  • 16 replies
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My t-mobile internet, especially lately, has been the worst internet I have ever bought/dealt with. My wife with her iPhone 12 Pro gets medium 5g coverage most of the time at our house. Why does our home internet modem averages weak to poor signal? I’ve never gotten a better signal than weak. It is also CONSTANTLY losing connection to the internet witch is hard on my wife when she works from home full time and is constantly dropping connection to her work. I’m never getting the minimum download speed I was told I would at least be getting and streaming and or gaming is virtually impossible. Please help or I’m going to have to cancel and go back to our previous internet provider. 

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Best answer by 007BondMI6 20 September 2021, 19:19

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I’m curious to see your answers.  I have experienced the same over the last month.  We’ve had the home internet box for months, and it worked wonders over my old provider.  So much so, we were able to start using a streaming tv service.  But not now.  The download speed has dropped tremendously and at times it will just disconnect entirely.  Not just with the streaming service, it does it with a phone or a tablet as well.  Never did that before, and nothing has changed.  I have gone through the reset process, the unplugging and so forth, and the problem remains.  I guess that unlimited data isn’t so unlimited after all.

Just don’t know what to do about it.  

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Anyone with issues you should post what bands you are connected to, RSRP, SNR, RSRQ, RSSI, how far are you from the tower, if you want anyone to help you. If you just want to vent ok you have vented but if you want help post some info that a person helping you can use.

Just saying my internet drops ok so happens with cable, fios, nothing new here. My speed is slow ok happen to me with Comcast too again noting of use to help you.

 

 

 

007Bond, how would I go about seeing what bands I’m connected to?  I’m not a techie and don’t know a lot about this.  The tower, however, is right next door to me.  Less than 200 yards away.  I’d like to do more than vent.  I’m not real keen on calling support and being on the phone for 30 minutes for them to tell me to unplug it and plug it back in, but I guess whatever I have to do.  If anybody here can offer advice let me know what info you need.  I’m just frustrated that for almost 6 months it worked flawlessly, now my download speed and connectivity won’t last longer than 10 minutes of streaming tv.  Something has changed and it’s nothing that I have done.  Thanks for whatever help you can offer.   

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Log into the gateway (forget the app useless) open a web browser go to http://192.168.12.1/ primary and secondary signal info off the Overview first tab. Then Status tab and same primary and secondary info. You have to expand them with click the down arrow to see the data.

 

This is the data that shows your connection.

Thanks.  I’ll follow up on that when I get home.  I appreciate your time.  

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Log into the gateway (forget the app useless) open a web browser go to http://192.168.12.1/ primary and secondary signal info off the Overview first tab. Then Status tab and same primary and secondary info. You have to expand them with click the down arrow to see the data.

 

This is the data that shows your connection.

Thank you for this info, I too will also look up and follow up with more helpful information. 

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007Bond, how would I go about seeing what bands I’m connected to?  I’m not a techie and don’t know a lot about this.  The tower, however, is right next door to me.  Less than 200 yards away.  I’d like to do more than vent.  I’m not real keen on calling support and being on the phone for 30 minutes for them to tell me to unplug it and plug it back in, but I guess whatever I have to do.  If anybody here can offer advice let me know what info you need.  I’m just frustrated that for almost 6 months it worked flawlessly, now my download speed and connectivity won’t last longer than 10 minutes of streaming tv.  Something has changed and it’s nothing that I have done.  Thanks for whatever help you can offer.   

Quite literally the same thing happens to me.

I was getting right at 100 MBps for the 2 weeks I held on to my old ISP, the day after I dropped my other provider I’ve been getting like ~45 at best (with no movement on the router etc)

 

Here’s my connection information:

Primary Signal
PCI
248
Band
B2
EARFCN
677
Secondary Signal
PCI
625
Band
n71
NR-ARFCN
126490
 
Any thoughts?
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My god I’m not the only one then? I’m going to post my details too if any of you want to help me figure it out because after a month of ridiculous speeds (0.12-0.3mbps) from 9 am to 10 pm, 2 engineering tickets, multiple 5G High speed gateway router exchanges (I’m on my third one!) I’m literally about to give up on t-mobile home internet and look for spectrum - this hasn’t been an issue prior on the 4G LTE gateway (apart from needing an Eero Mesh to connect >6 devices that is). Isn’t 5G WIFI gateway meant to be better!? 

I have been fighting TMobile for a month now. I've had an example of my gateway, a 4g version sent out, multiple tickets, nobody can do anything about. It has been the most frustrating experience I've ever had. We went from 175mb down / 4mb up to barely 7-8 down, sometimes nothing. We both work from home and I have sometimes to drive away with the gateway to get to another tower so I can work. Customer service has been clueless and I have already signed up for another service. I am beyond annoyed at this point.

This JUST happened to me starting Monday of this week…. I WAS connected to the T-Mobile tower (was Sprint) only 1 mile away and getting VERY high speeds then it disappears Monday….  They are converting Sprint towers over right now and I am currently connected to a tower over 10 miles away…. for the time being……. you need to run Speedtest (app on your phone) and AS it starts to run the download test and the meter arrow starts to move start to rotate your gateway and see if it starts to ‘jump’ in speed….. run it several times and do this over and over….  it has 4 antennas inside and rotation affects where it is looking outside….. also try unplugging it and while it on try moving it to different locations in your house and you need to test next to various windows each time…. there is a small display at the top of the unit and to activate it just tap on it lightly and you may have to swipe it left or right a couple of times to find the connection strength ‘bars’ ….they are very bright and may be a bit hard to see…..  at each location you can slowly rotate (like ¼ turn at a time) and see what you get…. once you think you have found a better spot plug it in and wait about a minute or so for it to come back on and after another 2 minutes let it finish up connecting and THEN redo your speed test(s) ….. If you happen to have an upstairs then by all means locate it up there…..  there ARE kits available online from a company called Waveform that well let you add an external high gain set of antennas to the unit and you can then pull in signals many miles away….. works very well by the way….. and there are videos on YouTube these days about that...

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I was getting right at 100 MBps for the 2 weeks I held on to my old ISP, the day after I dropped my other provider I’ve been getting like ~45 at best (with no movement on the router etc)

 

Here’s my connection information:

Primary Signal
PCI
248
Band
B2
EARFCN
677
Secondary Signal
PCI
625
Band
n71
NR-ARFCN
126490
 
Any thoughts?

I’ve had essentially the same experience. T-Mobile has essentially oversold their 5G home service that went from strong in the Spring to non-functional by August. Now they just claim they are congested and have no intention of expanding their capacity to meet the demand they sold. They say speeds of less than 10, or even 1, out of the 150 they promised, are fine during normal waking hours, and if you don’t like it you can leave. Pretty sure that’s call theft and fraud. 

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I’ve had essentially the same experience. T-Mobile has essentially oversold their 5G home service that went from strong in the Spring to non-functional by August. Now they just claim they are congested and have no intention of expanding their capacity to meet the demand they sold. They say speeds of less than 10, or even 1, out of the 150 they promised, are fine during normal waking hours, and if you don’t like it you can leave. Pretty sure that’s call theft and fraud. 

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Turn off all the broadcast SSIDs! Then buy a wifi6 home mesh network. Sad you got to spend money but the built in wifi6 modem is 🔥🔥 hot  garbage 🔥🔥🔥.

 

Then, flip it over and take the battery out of it, lots of great videos on tear downs on YouTube. Takes 5 min. 

Once back together, buy a cheap 120mm fan with usb-C connector  , one with feet on it  and set the modem on top and plug it in to provided USB C port.

 

The short of it is the modem is overheating during use , and going into thermal throttle..lots of videos showing temps with a FLIR camera proving so.

If you do that small mod, cost maybe $10 for a fan for it (should of been built with one TMO) , and it still doesn't stabilize your service then I suggest factory resetting it and again switching off all Wi-Fi broadcast SSIDs. 

 

Get a nice mesh WiFi 6 system like a Tp Link Deco , plug it in and your worries are done. Also, sadly Bars, don't really equal signal strength or quality. It's really a horrible indicator that's flawed on all cell devices.

 

If you do ALL the above, and it still doesn't get the speeds you want, then I suggest as a last resort download cellmapper , find your tower and get it in /near a window as close to the tower as possible.

Antenna placement is also 🔥 garbage 🔥 on these and many techies like to mod them with external connectors for amplified or High Gain Directional Antennas.  Again also cheap and fairly easy if you can follow directions. 

 

The last step is for people like me who want the most out of the network. Likely if you do all I say here, and your firmware is UTD,  and you still cannot get usable service I suggest returning it for a replacement and or refund.

 

The kinks will get ironed out and TMobile is great about listening to their customers and giving them what they want/need . 

I am sure they will have someone who is engineering the next modem iteration take all the above into account.be patient and I'll be here to help if you need it 

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I’ve had essentially the same experience. T-Mobile has essentially oversold their 5G home service that went from strong in the Spring to non-functional by August. Now they just claim they are congested and have no intention of expanding their capacity to meet the demand they sold. They say speeds of less than 10, or even 1, out of the 150 they promised, are fine during normal waking hours, and if you don’t like it you can leave. Pretty sure that’s call theft and fraud. 

You are likely dealing with Wi-Fi interference if you are using the built in wifi6 router . Turn those off and get  a nice mesh system. Trust me I thought I was gonna go bonkers until I did it myself . Also these things thermal throttle with heavy use. 5g modems get 🔥🔥🔥🔥🔥. Buy a p.c Fan with feet and a USB power plug  120mm and plug it in the back then set the modem on top . 

 

Remove the BATTERY as well from the bottom. Great videos out there on why you should and how. Takes 5 min and no skill but taking 4 screws out. Battery overheats> modem gets too 🔥🔥> thermal throttles>>> crappy speeds.the end.

 

 

 

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After reading this thread it seems to me that this is all because of tower switchover and nothing to do but waiting until it's completed. Now if someone wants to explain to me when you do try to change settings on the gateway's website it asks for username and password, what would that be? Thanks for any help.

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