Tmobile Home Internet with Tmobile Cellspot

currently been on hold for over 1.5 hours, just keep hearing someone will be with me shortly lol

another update still waiting 

easy answer, read my other post and what the Home internet is made for. Its made for people in rural areas that do not have access to other internet and likely have a much lower signal strength. That being like I said in my other post it is in T-mobiles best interest to provide both the home internet and the boosted signal strength from the cellspot within a household. I know there is “wifi calling” but as someone in this field for a long time I can also tell you and even more so confirmed the last couple of days that it is not near as reliable as having a cellspot recreating the signal for our cellphones as well as the internet being provided by the home internet gateway 

that is correct, The cellspot needs an outside source of Data (which in my case would be the tmobile home internet gateway router) If it worked as I described in the other post it would work flawlessly. It is in fact a snake eating its tail because it wants to connect to a device connected to itself, However those 3 solutions I posted would fix that and allow both devices to work perfectly together. 

Again thanks for the input and I hope it gets resolved too. Honestly its a simple solution it is just whether they are willing to do it or not

Same issue please keep updated need it fixed ASAP 

It looks like we are all in the same boat and tech support has no idea how to fix it.  I was on the phone this morning with them and it was a no go.  Good idea but not everything was thought out.

I think Tmobile are confused themselves on who is responsible for what, after the merge with Sprint. Their customer service USED to be on point and now its just crap. They either put you on hold or tell you they'll call back after they talk to a Tech and I'm like thinking i was already talking to a Tech. Its whatever now!

So why can the Home Internet Gateway connect to a Tower, but your phones need a cell spot instead of directly connecting to a Tower.

I am also having the same issue. The worst part is that almost 3 years ago when I set up the personal cellspot, I was told it would be a temp fix as they were upgrading the towers near me (2 miles).

Well, it appears they did not upgrade the tower.

Side note….the T-mobile map that shows an area as 5G extended…..taker it with a grain of salt. I found out from one of the reps at T-mobile that I have been working with to get this resolved that the 5G signal….and even the 4G LTE signal is only strong enough for an outdoor connection. T-mobile knows the signals are too weak to use indoors…..but they do not explain that. They just want to be able to show a pretty colored map.

As of now, T-mobile has still not provided a viable work-around to the issue. I have contacted both the cell phone and home internet division. Get the usual...”We are always upgrading towers to give users the best possible experience”  line. 

T-mobile has no clue how to handle the issues they have…..seems like there were some huge holes in their beta testing.

Cellspots will not work with wireless internet. They require a wired broadband connection for the backhaul. In fact, plugging a cellspot in to a home internet gateway will cause it to malfunction. 

If you're looking for a signal booster or external antenna for home internet, third party equipment is your only option. 

I am wondering if anyone managed to solve this issue? I have the same situation as the OP. I have an external antenna which allows me to get Tmobile Home Wifi. However, the signal isn’t good enough for me to get service in my home. Using Wifi calling is a no go, evident by the fact that as soon as I get into  a service area away from my house, I generally instantly receive all the texts I was missing at home. This issue actually goes deeper for me. Occasionally my home wifi also likes to connect to my neighbor’s cellspot. My speeds suddenly drop from ~100mbps to ~8 mbps. 

So, like others I spent about an hour on the phone talking to TMobile after my last post. The only thing that I got out of that is that TMobile hires absolute imbesiles for their home internet support team. To anyone with an ounce of technical understanding, you can see why having a gateway wirelessly connected to a transmitter which is hard wired to itself is not going to work. After describing the issue calmly and as elementary as I could numerous times, I was met with responses that made it clear she had no idea what was happening. (I think she thought WiFi and Internet are interchangeable/dependent terms? She couldn't understand why if I wasn't losing wifi, why I wasn't able to connect?) Very frustrating exchange. I'd say it was like explaining to a kindergartener what the issue was.but then for fun I explained it to my 5 year old after the call to see if I wasn't doing a good job and she understood first try..... Finally talked to a supervisor that was odd at best. He assured me that he would use "all the powers he holds as a supervisor" and employ "the very best Engineers in the company" to fix the problem. Thought we were getting somewhere, then right before he hung up he told me a work around would be to turn on tethering on my cellphone and connect to that. 🤨 Sooo... probably still lost then?

I’ll give this a try : T-Mobile 4G LTE CellSpot Signal Booster (New 2nd Gen) $14 on amazon. connects to weak cell tower signal and boosts it in your house. kyp!