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TMobile knows there is a problem with USAGE details not being accessible.

  • 1 February 2023
  • 10 replies
  • 1052 views
M
Userlevel 1
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Is TMobile working on a solution, or not?

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Best answer by HeavenM 2 March 2023, 00:25

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10 replies

L
Userlevel 2
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If you want to know your own usage detail, your router may have that info. Why does it matter to you if T-Mobile can access it? 

M
Userlevel 2

Is TMobile working on a solution, or not?

Any word yet on this issue.

M
Userlevel 3
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Is TMobile working on a solution, or not?

Any word yet on this issue.

They won't even respond to me now. POS company! I'm taking my 4 lines elsewhere

P

No usage details available now for 15 days.  Just called customer service and supposedly they put in another service ticket.

F
Rank
Userlevel 7
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Is TMobile working on a solution, or not?

Any word yet on this issue.

They won't even respond to me now. POS company! I'm taking my 4 lines elsewhere

respond to you where? in here? via chat? one of their social media platforms?

***I like many others come onto this site for assistance and to help others. Marking a reply as helpful or correct helps others with like issues when they try to search the site for assistance. I do not work for Tmobile and my suggestions and or opinions are my own**.~~~~ The site here is primarily peer to peer with some TMO moderation to keep the site in order..They do not have account access..The prefered method would be to contact TMO through either calling in (tier 1 support) or by contacting them through either Facebook/Twitter (tier 2 support)**~~~~
P
Userlevel 5
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Since it appears they may be sunsetting this feature, I’m hoping enough people complain that it returns or they offer a paid alternative or something

M
Userlevel 2

It’s too bad they didn’t notify us of this issue and at least own up to it rather than the run around.  I will be leave Tmobile.

M
Userlevel 2

PS:  They know that they will not be offering this in the future.

H
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Userlevel 7
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Hey there. I confirmed with our software teams that the usage details are NOT going away permanently. We are working towards figuring out what is causing them not to display and finding a fix. We appreciate your patience while we work through it. At this time, I am closing comments on this thread, but the conversation is ongoing here: USAGE DETAILS NOT UPDATED | T-Mobile Community

H
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Userlevel 7
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Hello all. I posted in the other thread (USAGE DETAILS NOT UPDATED | T-Mobile Community), but I am so excited that I wanted to say here too: This issue is now officially resolved and usage details are back to normal. 😁 I recommend logging out of your account and clearing history before you try again. I did on my account and it is loading like normal. YAY!! 

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