we are in the las vegas area and it seemed like last week the 5g switch over was happening for a couple of days as we lost signal then it was back again, but today nothing. not even our ssid in the wifi available list at all. the gateway’s little info window shows 5 full bars, so now really worried the thing just gets the tower signal but isnt sending it out to be seen for connecting devices. please dont tell its got to be sent back.
Best answer by devtinagub
View originalthe solution might surprise you. first off the type of devices dont matter, 2nd you have to be able to connect to use the configuration website, since neither of those were the solver we contacted tech support. after a couple of minutes repeating we cant even see the ssid in the list of wifi connections available, then we finally started troubleshooting. first did a reboot which already did, nothing. but then next thing we were told to do was to reset the sim card and reboot it again. it didnt make sense it would be an issue but voila! it solved the freakin problem! so now ya know try that if you have weird issues with your home internet gateway after your towers are upgraded to 5g.
we were told to do was to reset the sim card and reboot it again.
Thanks for the solution, but could you be a little more clear on how you reset the SIM card?
Was it reset through T-Mobile, the GUI, or was it reseated by removing and reinstalling the SIM card?
we are in the las vegas area and it seemed like last week the 5g switch over was happening for a couple of days as we lost signal then it was back again, but today nothing. not even our ssid in the wifi available list at all. the gateway’s little info window shows 5 full bars, so now really worried the thing just gets the tower signal but isnt sending it out to be seen for connecting devices. please dont tell its got to be sent back.
You don’t mention what devices you are using to connect, but recent gateway firmware upgrades could affect connectivity of older devices to the newer WiFi6 standard.
The usual solutions involve updating your device network drivers, lowering the gateway 802.11ax transmission mode, or lowering the gateway WPA3 security mode.
https://eyenetworks.no/en/wifi-6-compatibility
You can also use the gateway GUI to verify that SSID broadcast mode is on.
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