Question

Troubleshooting

  • 11 January 2022
  • 2 replies
  • 81 views

Badge

Hello everyone, I have trouble connecting to my home internet. The router says that the internet is connected but when I try to open internet browser on my phone or computer it just doesn’t work. I bought the router at the T Mobil store today. Maybe they just didn’t activate my account yet? 


2 replies

Userlevel 6
Badge +15

It’s not uncommon to reposition the home internet device to get the most ideal signal and that usually fixes it. Check out our Slow or no internet: T-Mobile Home Internet page for a few other steps that can help.

Badge

Make sure its plugged in the battery is literally useless

Reply