Question

upload speed


Userlevel 1
Badge +1

Is anyone having issues with their 5g home internet upload speed? All of a sudden we are getting 2 maybe 3mb on the upload whereas we were getting between 50 to 80mb. I called tech support and they claimed they were escalating the issue, however nothing has been done yet and no one has called me back. I really hope t mobile isn't capping it and thinking 3mb is acceptable. 


2 replies

Userlevel 6
Badge +14

Please check out the Internet Issues section of our T-Mobile Home Internet troubleshooting page. It’s got some steps there you can try to help get back the speeds you had before. This may need to be escalated to a Trouble Ticket through our Tech Care team if you need more help.

Userlevel 1
Badge +1

http://99% of the time when I go to the website it talks about the LTE router and not the 5g one, making online help a little useless

Reply