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Why doesn't my home internet work on battery?

  • 29 June 2021
  • 4 replies
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So TMobile internet is awesome and have no complaints there but for some reason I need to have it plugged in to an outlet or else no one can be online, this is an issue because it later has to be unplugged to let it cool or else it begins to overheat, is there something I can do to fix it?

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Best answer by tomwil 29 June 2021, 16:21

So TMobile internet is awesome and have no complaints there but for some reason I need to have it plugged in to an outlet or else no one can be online, this is an issue because it later has to be unplugged to let it cool or else it begins to overheat, is there something I can do to fix it?

 

According to the T-Mobile gateway manual :

 

During battery operation, neither Wi-Fi nor Ethernet connections are supported.

 

There are several threads on here dealing with overheating, and the use of fans.

 

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Userlevel 2
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So TMobile internet is awesome and have no complaints there but for some reason I need to have it plugged in to an outlet or else no one can be online, this is an issue because it later has to be unplugged to let it cool or else it begins to overheat, is there something I can do to fix it?

 

According to the T-Mobile gateway manual :

 

During battery operation, neither Wi-Fi nor Ethernet connections are supported.

 

There are several threads on here dealing with overheating, and the use of fans.

 

Userlevel 3
Badge +4

Adding a cooling fan will help with your overheating issue.

 

It sounds to me like your device is defective. Not only does my internet stay connected while it's only on battery power but my device doesn't overheat at all. I'd recommend contacting t-mobile about a replacement device.

Same issue as others on here my home internet won't work unless it's plugged in the whole time and it gets hot , will definitely stop by t-mobile!

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