My wireless home internet is in zip code 70117
I have had T-Mobile as my phone carrier for over ten years. Last year I switched my home internet to T-Mobile wireless. ATT, my previous provider was unable to give me upload speed sufficient to support my home security system. The T-mobile wireless gateway was easy to set up and has provided good upload speed, usually between 10 and 25 megabits/sec.
In the past six weeks though, download speed has dropped off badly. Betweeen 4:00 pm and 9:00 pm the download speed drops to under 2 megabits per second and frequently stops altogether. This is when I get home from work, the time I want to catch up on the news and be entertained.
I have discussed the problem with T-Mobile tech support and they told me the problem has to do with the volume of internet traffic at those times. This would seem to be the case as the speeds pick up later in the evening and will hit 40 megabits per second when I have checked it at 4:00 am.
This problem will not go away by itself and will likely get worse. I want to know that T-Mobile is aware of this problem and I want to know what steps T-Mobile is taking to remedy it. I want to know a timeline for resolving it, is it a week, a month, or a year down the line.
I have promoted T-Mobile Wireless home internet to dozens of people, I cannot do that any more. I’m not sure I can support my own choice much longer. Let me know where I stand.
- Peter Morris
Sent from Mail for Windows
