Just wanted to share a little bit about my wait times while trying to get support for my two tmobile products. The Home internet gateway router, and my tmobile Cellspot. I just got my home internet and my Home internet gateway router naturally connects to the Cellspot because its the strongest signal in the house. Whats the issue you ask? You guessed it….. No internet if its connecting to something plugged into itself. So my possible solutions I am looking for answers for are
1.) possibly forcing it to connect to a specific tower (very unlikely to happen for how the whole cell tower infrastructure is put together based on constantly moving devices and load balancing and my other factors)
2.) Blacklisting/blocking the “cell tower signal” from my T-mobile Cellspot to allow it to connect to any other tower (much more likely but still have my doubts that normal customer support will have the ability/knowledge to know how to do this)
last but not necessarily least
3.) Provide me a Cell signal amplification device from the main cell towers that does not interfere with my Home Internet Gateway Router. This one is hard because while they have signal boosters I am not sure but fairly positive that it would have a negative impact on my home internet speeds and bottleneck somewhat from having 5 T-mobile cellphones and a hotspot at times and a Home internet gateway router attempting to connect to such a booster due to it having the strongest available signal.
Anyways I am really hoping for option one or two, and now I am playing the waiting game……
Wish me luck and let me know if you have any other ideas or solutions to my problem :)