Question

YouTube doesn't work on home Internet

G
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Anyone else have this problem and/or could offer any solution? 

When using WiFi with t-mobile home internet, YouTube on my phone, tablet, and wife's phone are barely usable. Nearly all videos stop after a few seconds and then the app just tries to buffer the video with the spinning arrow showing. No amount of waiting will restore the video. If i switch the phone to cellular data the video will start again. Related to this, YouTube smart downloads is continuously active. All of this happens only while using T-Mobile 5g home internet, not on our AT&T internet.

This never happens while using cell data connection on the phone (T-Mobile is not our cell carrier). It also doesn't happen with any other streaming device, Roku, computer, etc, or any other streaming service, Disney, prime, etc. 

Download speeds are extremely high. That's not the problem.

31 replies

B

I came to comment the same issue. YouTube and Twitter are affected by this, despite high download speeds showing on speeds tests. Out of curiosity, are you using the round gray tower model?

G
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Interesting, thanks. I have the square model KVD21. I should also mention that all the affected devices are using the Android app. I can see the buffer bar load to a specific point and then stop, the video plays to that point, which is usually 10 or 20 seconds, then stops. 

I haven't been able to reproduce the effect when using the web browser to play YouTube on these same devices. 

B

I have the old round model so I thought maybe that was the issue. Seems not maybe! I'm also using the Android app on my phone. I wonder if any apple users are reporting the same issue?

G
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Good question. I also noticed the exact same problem on the YouTube Music app. Except the songs don't even start playing. 

D

Same here looks like it just not loading and then randomly stops again every time you switch to another videos. Same is seen on mobile data but less than home internet

D
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Is this regular YouTube, or YouTube TV?

 

Regular YouTube is working fine on my Samsung across my wifi.

 

Android 11, YT app version 17.07.35

G
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Regular YouTube, YouTube music, Google Play. None of the three can download any content over wifi. YouTube videos play exactly 9 seconds then stop with the buffering circle. The interface loads just fine, search, everything is fine until you try to download content. Can't play videos, can't play music, can't completely download apps. It's the craziest thing. 

Same issue on pixel 3a, Samsung tablet, Motorola phone.

D
Userlevel 5
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Hmmm... must be something specific to your environment or region.  Been working just fine for me.

Though, we are still stuck on their Askey LTE units.  They marked us as 5G available on their map over a year ago, but they never sent us the newer modems for it.

Should note they updated the app again. Just manually checked my apps in the play store and it updated YT to version 17.08.34.  Looks like it released March 2nd.

Stil loading videos just fine on my Android 11 Samsung Galaxy 21.

S

I am also experiencing same issue with YouTube app on both Android and IOS.

no other streaming application has issues

E

I'm also having the same issue. YouTube, YouTube TV, and Google Play store do not work. Or if they do it's painfully slow. This issue only affects android devices. 

D

I have the exact same problem on iPad. When I switch to our AT&T connection the videos start immediately with no pauses or anything, even though the AT&T connection is much slower than the T-Mobile, but YouTube on the T-Mobile connection is awful  - the delays are so long. This just started happening within the last week.

A

I have issues with youtube on my t mobile home internet, its been days. I turn off wifi and works fine on my cellular data from Verizon. In Northeast Wisconsin. All Samsung devices. I commented this on another post also.

M

Same here. Chicago, NOK 5G21 gateway, Pixel 6. YouTube videos stop after a few seconds. Interestingly it also happens if I turn off Wi-Fi (I have T-Mobile as my carrier), so this might be a network issue not unique to the Home Internet service.

G
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Thank you everyone! It’s good to know that it’s not just me. But also sorry that everyone is having this issue. I’m also in Chicago. I’ve contacted youtube and elevated it to a specialist. They’re supposed to contact me in a day or so. I’ll also contact T-mobile and recommend we all do the same so the issue is apparent to them. I’ll post any significant updates here. 

A

Well I just tried to view YouTube on Wi-Fi from T-Mobil 5G home internet on IPad.

It just continues to buffer. But commercials load fast?

I have had the trash can internet for just over 1 Month here in Chicago and when I first started using this internet. I was ready to drop Comcast……but now I see problems.

At first You Tube was loading great. But in the past week I noticed something has changed in internet service from T-Mobile.  All other streaming services worked great and loaded super fast. But in past week NetFlix started to buffer also. 
I tried to contact T-Mobil….but one hour waits are crazy. So asked for return call but have had no reply in 4 days?  That’s bad service T-Mobil!
I have rebooted system. I have reset trash can to factory settings. Nothing changed. I have turned off system for entire day to let it cool off. Still no change?

But when I reconnect to Comcast thru WI-Fi YouTube works again? 
I even tried neighbors WOW internet thru Wi-Fi and YouTube works great no buffering

It can only be T-Mobile internet. 
Only hope they read these to get some change?

S

Had same YouTube problem. For me, Solved it by connecting my Netgear router directly to T-Mobile gateway through ethernet port. Then chooseing the wifi network name from the Netgear router to the devices. Do not know why this works but it does.

A

I'm having this same issue in the north suburbs of Chicago. Won't play YouTube over T-Mobile 5g (which shows over 300mbs download speed) but plays fine when I connect my phone to Xfinity home Internet.

T

Same here on the NorthSide of Chicago it’s getting real annoying

S

Besides using the wifi from the Netgear router rather than the gateway’s wifi. I found that connecting my computer and/or Tv directly to the gateway though the ethernet ports on the gateway eliminates the problem  

live in Chicago west suburbs.

D

I have T-Mobile 5G cellular service and I also have T-Mobile 5G Home Internet service, and  I have found that T-Mobile appears to have some network problem in that it will not connect reliably with certain web sites and services.  More specifically, my devices will not connect reliably with YouTube or the Google Play Store using either the T-Mobile Home Internet or the T-Mobile 5G cellular network.  Most other web sites and services have no problem, although there may be others that do have a problem that I have not discovered.

I cannot connect with my new Pixel 6 phone to either YouTube or Google Play Store using either the cellular network or my Home Internet service.  I am a new customer to T-Mobile and have had T-Mobile service for about 2 weeks.  I do not believe (but am not totally sure) that these problems existed during my first week of service, but only seemed to appear in the last week.

The problem is not unique to my Pixel 6.  My older phone, a Pixel 2XL, has the same problem when connecting to my T-Mobile home internet.  I also have an older Apple iPhone 6 which also experiences the same problem on T-Mobile Home internet.  The latter two phones do not have cellular service, so I cannot say for sure what would happen if connected through the T-Mobile cellular network, but suspect they would have problems as well.

I also have Xfinity Home Internet which I was hoping to replace with the T-Mobile Home Internet.  When I turn off the T-Mobile Home Gateway and turn on the Xfinity Gateway, I have no problems.  This would seem to effectively isolate the problem to the T-Mobile network.

The connectivity problem on the T-Mobile cellular network exists near my home, but I have also tried it in other parts of the western suburbs of Chicago and it has the same problem in the few other locations I have tried to use it.

This does not appear to be a wireless radio connection problem, as both the T-Mobile cellular service and the T-Mobile home internet service test out reliably using the Ookla Speedtest app at around 300 Mbit/sec download and about 40 Mbit/sec upload at my home location.  Furthermore, the T-Mobile cellular data connectivity and Home Internet connectivity work quite well with many other services including Amazon Prime Video and other streaming services.  So, it would appear that there is something blocking and throttling access to above mentioned web sites and services in the T-Mobile network.

I have called the T-Mobile support line and reported the problem but to no avail.  I was instructed to reboot my phone, reset the gateway, update my apps, all the usual first line support tactics.  None of these had any effect, and based on the symptoms and information above, you would not expect these to be effective.  This appears to be a network problem well above the level of support you can get on the phone.  No solution was promised and I am not sure of the status of my problem report.

Obviously, without access to Google Play Store and YouTube, T-Mobile access has a serious deficiency that needs to be corrected quickly for the T-Mobile service to be viable.

I would be happy to discuss my experience with any T-Mobile network engineer that would be willing to work on the problem. 

D

Same here… workaround works if I connect my own Wi-Fi router on the Ethernet port or bypassed using VPN

I have escalated this issue.. T-Mobile assured me to escalate this issue to engineering team and get resolution by Monday

 

Also this issue is now with Tmoble mobile internet… huhhhhhgh!!!!!

D

Seems to be working well for me this morning - no YouTube delays and the Speedtest results look better than ever, granted it’s 5:30am.

 

D

Checked things out again at about noon on 3/11/22 and it looks like things are working again.  So, at least for now, they seem to have corrected the network problem.  YouTube’s are popping right up and I am able to use Play Store again to download apps.  It is working on both T-Mobile Wifi Home Internet and the T-Mobile 5G cellular access whereas before neither method would allow access to YouTube or Play Store.  I am in near College of DuPage in the west suburbs of Chicago.

Hope it stays that way!

Is everyone else having success with this as well?

 

A

Just checked, seems okay at the moment. I did plug a second router I had laying around to fix the buffering issue these past few days but just tested out the original tmobile network not too long ago and is working fine now. Use this next time to see if the gateway is the issue https://www.waveform.com/tools/bufferbloat

T

Anyone else have this problem and/or could offer any solution? 

When using WiFi with t-mobile home internet, YouTube on my phone, tablet, and wife's phone are barely usable. Nearly all videos stop after a few seconds and then the app just tries to buffer the video with the spinning arrow showing. No amount of waiting will restore the video. If i switch the phone to cellular data the video will start again. Related to this, YouTube smart downloads is continuously active. All of this happens only while using T-Mobile 5g home internet, not on our AT&T internet.

This never happens while using cell data connection on the phone (T-Mobile is not our cell carrier). It also doesn't happen with any other streaming device, Roku, computer, etc, or any other streaming service, Disney, prime, etc. 

Download speeds are extremely high. That's not the problem.

My son's phone is having the same problem. We both have Lg G7. Im having no issues but he isn't able to stream YouTube, Netflix or Disney + when we leave the house. He then broke his phone and we got him a Lg G8 phone and the same issue is still occuring. 

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