TV & Home Internet
Ask about TVision & Home Internet
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yeah finally got 5 g i guess internet was great before update not it drops constantly how do u get a constant seconday signal the fact it gets it but drops it makes think getting the signal isnt really the issue or is it I am not a cell tech person so no idea and every time i call tech support they do what not seems to work better for a day or 2 then back to crap. I play games online but it keeps dropping from the 30-40 mps to 1mps or less on the non secondary.
For about 1 1/2 weeks now I've been loosing my connection OR I'm connected to wifi but no internet! Tech support said my gateway was old and sent a replacement asap. Set it up yesterday after issues with it not recognizing the SIM. Did a rest and now I'm connected to WIFI but NO INTERNET CONNECTION again!!I've had TMobile home internet since they rolled it out with ZERO ISSUES until lately. Anyone dealing with this same issue. I'm in the Chicago area.
I can connect to my wifi but it says no data connection. There was a critical alert on the gateway that said pdn ip connection failure. I called tech support last night. After over an hour on the phone we got it working. It didn't last long. Shortly after getting off the phone it was doing it again. We factory reset it a couple times, completely unplugged, waited a minute then plugging it back in. Everytime I try to setup the connection in the internet app it gets all the way to configuring network then it says it can't be done automatically and I have to start over.
WHERE DO I START???? I was so excited on FEBRUARY 2ND 2022 to install the Tmobile home internet Gateway. It was supposed to take 15 minutes...it ended up being 8 hours to get it to work correctly I should have known right there that this was a giant mistake when the tower they sent had a bad modem chip! I had to go to the nearest tmobile which is 30 minutes away wait 45 minutes to be waited on to get the new one (because they didnt want to inconvenience me) got home 30 minutes later to spend several more hours to get it to work. A MONTH LATER...NO INTERNET..ANOTHER MODEM ISSUE..it was call after call to INDIA where no-one can speak to you about the issue because they are to busy reading from their book of what to say and just keep talking over you the entire time. Sooooo I wait the “overnight” send which is always 3-4 DAYS. They were so kind to not charge me for the expedite ands gave me a discount of $25 which never went to my account. OHHH and I forgot to add that the 8 hour debacle
I see other users posting pictures of the admin console for the Arcadyan internet gateway. But it doesn’t show up on mine. All I get is the home “status” page; no option to log in to admin console, no option to modify wifi settings, etc (see screenshot). I’ve tried doing a factory reset and went through the setup process a second time - still no change. What is going on here? Why can’t I get an admin console for this device?
NV Enegybprovides customers with a wifi thermostat. When I switched to T Mobile home internet I lost connectivity. NV Energy believes it is because T Mobile is a hot spot and not hardvwired internet. In the reset instructions the thermostat does show up in my list of wifi options and does connect, but never prompts me for wifi password. Note:. I have wifi lights that also uses 2.4, and was promoted to enter a password, and they work. Any suggestions
I just got my 5g Home Internet Gateway. I’ve found the best possible place to put the gateway (second floor near a window) where it indicated it has “very good internet” but I’m only getting 2-17mbps. On a good day I’ll get 20mbps for a little bit but it inevitably drops back down. However, it’s not strong enough to do any kind of gaming :( When I call customer support, they tell me the same thing, like off of a script. My tower is updating or just updated and allow three days. I’ve called twice now. How can I just keep waiting three more days? My “assigned T-Mobile expert” will not email me back (Thanks Ashely Delwin for your wonderful support!). I feel like they are giving me the runaround. Maybe prolonging the time I have it to boost their sales numbers? The question is, if my internet is this bad right now...will it really get any better? Or should I cut my losses. Is there a booster I can buy and attach to it that might help? I have very limited service options where I am in NC
My background is in software engineering and I’m currently studying network security.I would like to have access to advanced features on the Internet Gateway such as DHCP, NAT, Port Forwarding, DMZ, etc.I usually have to assign a static IP address to my printer to get it to work, among other things.How do I access the advanced features of the gateway?
Just signed up for TM Home Internet and was promised a free Paramount + account for 12 months and was sent a link with instructions on how to set it up. The link comes back as “account plan not eligible”. Called customer service and now they say that you must have home internet as well as phone plan. That’s BS. Why would you sell that in your pitch and then not provide it?
There is a lot of internet outages since this morning. My zip code is FL 34238. That seems due from a poor 5G signal. Usually, since many months, there is a 3 bars signal but today a max of 2 bars. This is a true nightmare: no internet, no email, no bank access, no TV.Please URGENTLY FIX THAT!Thanks
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