TV & Home Internet

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  • 11,358 Replies

2116 Discussions

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jtheissLearner
asked in TV & Home Internet

5G home internet keeps dropping

I’m having a problem with T-Mobile 5g home internet that has not been resolved despite many calls in to the help line.  I’ve had T-Mobile 5g home internet for almost a month now, and the short version is that every so often the gateway drops the network.  When I say “drop the network,” I mean to say it throws everything off of the Wifi that it’s broadcasting, and anything plugged in via ethernet says “no network found.  (To elaborate this point, cell phones switch to cellular data because wifi is gone for them, and computers hardwired into the gateway think that they are no longer plugged into anything.)  Turning off the gateway and turning it back on resolves the issue, but doesn’t prevent it from happening again.  Whatever is happening doesn’t seem to affect our connection speed/strength when the gateway IS providing signal to devices in the home, but due to the nature of our work, we need a connection that won’t just disconnect randomly.   To address this, T-mobile has so far run a

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1 day ago
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PS56kRookie
posted in TV & Home Internet

finding TMobile cell tower locations

Happen to run across this cell tower locator….https://www.cellmapper.net/map?MCC=310&MNC=2601 - you have to turn off any AD Blockers.2 - DO NOT download anything…. sketchy Ads3 - you DO NOT have to Log In - to anything3 - scroll down and enter your “Location Search” (city & state)and it should show you a local map AND the location of any towers and their bands...

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6 months ago
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jim1348First activity
asked in TV & Home Internet

Cancelling T-Mobile Home Internet

I will be cancelling my T-Mobile Home Internet service. Do I call to cancel or do it on-line? Will they have me ship the device back or do I bring it to a local T-Mobile store? Also, am I paid through the end of the billing cycle or do they prorate from the day the service stops? I tried calling T-Mobile Customer Care, but over an hour wait right now!

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1 year ago
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childs23First activity
asked in TV & Home Internet

Free MLB.TV?

Does anyone know if T-Mobile is giving MLB.TV subscription for free again this year?

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11 months ago
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Hoffy88First activity
asked in TV & Home Internet

Home internet and gaming

Hello. So I got T mobile home internet, due to the best available in my area being AT&T (which I despise). After running a speedtest, I was thrilled to see the results. I’m a big gamer, and faster is better! Or so I thought. Trying to play PC games, I was constantly errored out and disconnected. Wondering why, and getting pretty upset, I hit google to find answers. Apparently its a port forwarding issue? I’m not that savvy when it comes to these things. My question is, is there any kind of fix? Or should I just count my losses, stick with AT&T?

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1 year ago
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HVl28792First activity
posted in TV & Home Internet

NAT (Forwarding) in T-Mobile Gateway

I recently signed up for T-Mobile internet, and I am VERY disappointed that I could not even forward NAT traffic to my home security system.   I saw that this was discussed 7 months ago in a previous thread, and hope the developers will notice this.  The speed is great, and the same as was advertised in the chat.I would like this issue to be resolved so that I don’t need to continue with Optimum (Morris Broadband).

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1 month ago
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d000dFirst activity
asked in TV & Home Internet

How do I connect my router to the T-Mobile LTE Wi-Fi Gateway?

My old setup consisted of a cable modem connected to a router. I would like to continue using my router (and  mesh router system that I plan to upgrade to in the very near future). How do I connect a router to the T-Mobile LTE Wi-Fi Gateway? Is it possible?I’ve tried turning of Wi-Fi in the gateway and have connected one of the ethernet ports on the back of the gateway to the WAN port on my router, but I cannot connect to the internet. Are there settings that need to be changed? Or, is it just not possible?

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1 year ago
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nartinoRookie
asked in TV & Home Internet

Home Internet and wifi extender

Is there any reason I cannot use a wifi extender with my home internet service?

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1 month ago
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BreBroRookie
asked in TV & Home Internet

Web UI login

I just got the home internet gateway and have been using the app, but found there is also a much more versatile web interface at http://192.168.12.1/ in my browser. I found I have to log in to manage the 2.4 and 5GHz networks, but I didn’t know which credentials to use.I tried the default admin/admin, but thought that may not work, as I was already made to change the default admin password in the app when I set up the device SSID. I did not, however know what it wanted for “username” and tried admin, but that didn’t work. Tried my email from my T-mobile ID, but that didn’t work. Tried the phone number assigned to my gateway device, but that was rejected. Now I get the message: “web ui locked” due to all the failed login attempts.Can anyone tell me what it is looking for in terms of username/password, so I can finally log into it?

12
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4 months ago
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jthrillFirst activity
asked in TV & Home Internet

how to reduce ping / latency with 5g home internet

hey! I just got the service and the download and upload speed are working great.unfortunately, I'm not about to game anymore because of the latency / ping. the ping on my speed test usually reads about 50-60ms but once I'm in game it’s around 120 and has a lot of lag. I was wondering if there’s any way to reduce lag / latency? maybe connecting a high-speed gaming router? is that possible? does a 5ghz network help? thank you so much for any help!!!!

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9 months ago
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Ivan CFirst activity
asked in TV & Home Internet

Turn off WiFi on T-Mobile Home Gateway

Is it possible to turn off WiFi on the T-Mobile Home Gateway, I would like to hook my wifi router and avoid having both WiFi active 

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5 days ago
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justrick1701Learner
asked in TV & Home Internet

Windows laptop can't find T-Mobile Home Internet network... but all other devices can

Just set up my gateway… working fine for the most part, but it doesn’t appear in the list of available networks on my Windows 10 laptop. Phone, tablet, another laptop elsewhere in the house… the network shows up just fine on all those devices.Any idea what would cause this? TIA!

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24 days ago
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dadownFirst activity
asked in TV & Home Internet

Mesh Wi-Fi 6 System

On the new grey 5G home internet box, when you connect to its web page (typically http://192.168.12.1/), on the Overview screen, under the Devices panel, one of the items listed is “Mesh Wi-Fi 6 System”, just above “Wireless” and “Ethenet”. This implies a third way of networking devices (it currently says 0 connected). I have a Deco Wi-Fi 6 mesh router and was wondering if they could be interconnected by something other than an ethnet cable. Is this something that is currently implemented or is it just a planned feature for a future expansion?On their product page (https://www.t-mobile.com/isp/gateway) where it lists device features, it also says “Mesh expandable    Yes”, but I haven’t found any details about this in the documentation.

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4 months ago
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VitruvianFirst activity
asked in TV & Home Internet

Hulu Live

Why won't Hulu Live work with T-Mobile Internet? Looking the question up online says: “T-Mobile Home Internet supports most video streaming services, like YouTube TV or Netflix. However, at the moment, Hulu + Live TV is not supported due to a technical requirement in delivering the service. We’re working closely with Hulu to resolve this as quickly as possible,” a T-Mobile spokesperson said in a statement. This is very unacceptable in today's market. With Hulu being a cloud supported application, it should take nothing to support the service. It's a simple data service that should be provided and supported. 5G is just a carrier, it's a link to internet services. Why is it, the service is not supported? I would like a deeper technical answer as to why such a simple thing is not 'supported'? 

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2 months ago
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TwoCutesFirst activity
posted in TV & Home Internet

MIMO antenna for T-Mobile 5G home internet gateway?

Hi all - New T-Mobile home internet user, here.  I set up my 5G internet gateway (silver cylinder) this weekend and it works just fine.  I have Frontier DSL and Charter Spectrum now and T-Mobile is currently way outperforming Frontier DSL and outperforming Charter Spectrum almost always.I found this article about installing a MIMO antenna using the internal gateway ports. https://www.waveform.com/a/b/guides/hotspots/t-mobile-5g-gatewayHas anyone tried it?  I would be interested in experiences and results.  Thanks in advance!

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2 months ago
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johnborSpeaker
asked in TV & Home Internet

way to see if my tower near me is 5G

Is there a map online that will truthfully show me if my t-mobiletower is upgraded to the 5G service yet or not?

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3 months ago
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DSH61First activity
asked in TV & Home Internet

Travelling with my TMobile Home Internet device?

I travel a lot in the USA.  Next Month I will be living in a private home in another state.  This residence does not have internet service.  o, I’m wondering if I can bring my T-Mobile Home Internet device with me, and will it function in a location different from my regular reesidence?

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7 months ago
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mexokreamFirst activity
asked in TV & Home Internet

5G Home internet keeps dropping!

I've had 5G home internet service for about two months, after two weeks it started acting up. For about five times a day all my devices connected to the Arcadyan KVD21 gateway lose internet yet stay connected to wifi, I've tried everything! Do I need to replace my gateway? Very frustrating. 

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23 days ago
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Jim12957First activity
asked in TV & Home Internet

Connected, No Internet

We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and the only way to fix it is to power cycle the gray trash can (as we call the modem). Very confused, as it's location hasn't changed since initial setup, nor have any of its settings. Any help would be appreciated.

38
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13 days ago
jlillard
jlillardHelper Level 1
asked in TV & Home Internet

Home Internet Static IP

Is it possible to get a static IP with the 5G Home Internet service?  Normally I wouldn’t need it but since my connection dies at least once a week I get a new IP every time my modem reboots.  I work from home and whenever my IP changes I have to update some of my clients’ firewalls.

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14 days ago
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Davidschwartz1985First activity
asked in TV & Home Internet

Home Wifi NAT Type issues

Hey everyone,Been struggling with the NAT type issues on my home T-mobile WiFi 5G and my PS4.  I just got this and can’t sync up with my friends, let alone play online anymore.  Does anyone have a fix for this?!  I’m becoming quite desperate and exhausted with this issue and t-mobile tech support doesn’t have an answer.  

24
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2 months ago
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H0GGZ1LLALearner
asked in TV & Home Internet

how to improve signal and speed on home internet¿

I'm only getting about 25 to 45 Mbps down and similar up. I keep seeing people get in the 200s down! How can I get those kind of speeds? I'm not very far from a tower and I've tried the Nokia Gateway all over the house!

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7 months ago
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Bigal80akFirst activity
asked in TV & Home Internet

tmobile home internet speed issues

I just got this and once or twice I got 50mbps for a minute or two but the rest of the time 1-3mbps download and 15mbps upload.Cant figure this out and not many settings to change. Been on hold for customer support for an hour yesterday and today and can't get through.. any ideas? Thank you

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5 days ago
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DannyphantomRookie
asked in TV & Home Internet

nok 5g21 Home Wifi Upnp

Has anyone had any luck enabling it or finding a way to enable it? I just got it today and my Xbox is saying it’s not successful and I can’t find anyway to enable UPnP on this router. 

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2 months ago
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OrionosFirst activity
posted in TV & Home Internet

How to Connect to a Consumer VPN on T-Mobile Home Internet (5G Nokia Gateway)

I am NOT paid or endorsed by any VPN company or anyone else to make this post. This is simply what works for me and my particular VPN client. I am using the Nokia 5G grey tube router, and I’ve seen a few posts complaining that they can’t use a VPN with it. Also special thanks to the T-Mobile rep who advised me on some of this when I got the service.If you’re using PIA (and this may apply to your VPN as well), click the 3 dots, go to your settings, and do the following under the Connection tab:Make sure your protocol is OpenVPN Change your connection type to TCP Change your configuration method to StaticAfter this, close the settings, and reconnect to your VPN. If using other software, make sure to save your settings if it does not automatically do so. It may take 1-5 minutes for your IP to change to your VPN. After this, google “what is my ip” and make sure it matches with your VPN. In my case, it took about 2 minutes for my IP to completely change over, even after my VPN client connec

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4 months ago
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