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help please

  • 13 September 2023
  • 6 replies
  • 171 views

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I live in Korea, I bought an iPhone 13 second hand, but it turned out to be blocked, I can’t create a mobile phone account, since I don’t have a mobile phone number, I can’t write to support either, since there’s no mail to write to, and I can’t call from Korea  I can’t go to America either

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Best answer by gramps28 13 September 2023, 17:38

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Userlevel 7
Badge +16

I was treated extremely rude by a supervisor in customer service. She was going to disconnect my service immediately.

why would you not create a thread asking for help instead of jumping into someone elses thread and trying to turn it into your issue? what does your issue have to do with trying to get a phone unlocked?

I was treated extremely rude by a supervisor in customer service. She was going to disconnect my service immediately.

I need help with my account

Userlevel 7
Badge +16

They will need to contact TMO to get it unlocked..if theyre not the original owner then you might have to return it to them if possible..

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And what they most do?

 

Userlevel 7
Badge +14

There's nothing Tmobile can do, you need to contact the person who sold you the phone.

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