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Received email that my plan was cancelled? I didn't cancel anything.

I received an email last night from “No-reply@tmobile.com” stating that I had cancelled my plan (I have the old $30 Walmart plan) and closed my online account. I did neither, and I have not logged onto the Tmobile site since I paid my bill last month. I called customer service, and they said my onli...

Accounts & Services

Phone calling issues since national outage

Since the national outage a week or two ago, we continue to experience intermittent problems making calls. Phone numbers don’t ring. Or ring several times and the line goes dead. Or calls are dropped mid-call. All of these scenarios occur in areas of full to very near full signal strength. Any...

Network & Coverage

Problems with SMS and MMS texts from Verizon customers

I have been a T-Mobile customer for almost 2 decades, I have had my current Galaxy S10 for nearly a year, but in the past few months I get complaints from from my friends who use Verizon that they cannot text me, no matter what they do. They can call me, but neither SMS or MMS texts go through. Oth...

Network & Coverage

Not registered on network but 4 bars of coverage by partner

I have a T-Mobile plan with a Samsung S9 that I bought directly from Samsung two years ago. While traveling in Beckley, WV, I could not use my phone, although there is a partner there (US Cellular). I had a signal of 4 bars, but I received the error message: Not registered on network. I checked th...

Network & Coverage

prepaid service balance

Because of Corona 19, I have to leave the United States earlier than expected. So, I want to get a refund for the amount of service I have deposited in advance. I'd appreciate it if you let me know how.

Accounts & Services

T-mobile says unlocked, but phone isn't.

I recently finished paying off my iPhone 8+ and put in a request for it to be unlocked through T-mobile. They were very nice and put the request in for me and it seemed very simple. My boyfriend has sprint, and he was gonna use the phone, and as we know T-Mobile just bought out sprint but the 'merge...

OnePlus 6T June security update

Just curious as to why I’m not getting this update on my device. T-Mobile updates for this device have always come thru when they are released. This was released on June 22 and checking for an update gives the good ole “Your system is up to date”. I get that these are phased and pushed out in sta...

Calls to commercial Verizon numbers get dumped to generic voicemail

Hello, For the past 2 weeks (and as recently as an hour ago) calls I make to Verizon commercial numbers from my T-Mobile phone will get picked up by a generic Verizon voicemail. After placing the call I can hear it ringing, but then I get a message saying “You’ve reached Verizon voicemail. Please r...

Network & Coverage

SyncUP Drive needs workaround to work with 2019 Subaru Crosstrek

So on the Sync UP compatibility website, it says that the Sync UP hasn't been tested with a 2019 Subaru Crosstrek. I've had my Crosstrek now for about 3 months, and moved over my Sync UP from my 2016 Crosstrek. It connected fine, and I was able to set up a new vehicle. All the app and wifi functio...

Error 407

after an update yesterday I’m have this massage in my note 9 Samsung phone error 407 the firmware update could not be completed . please ty again later . over and over my phone almost new I used to be with sprint I paid off the phone and I switched to t mobile . I need help , and let you know I did...

Network & Coverage

Recently active

Received email that my plan was cancelled? I didn't cancel anything.

I received an email last night from “No-reply@tmobile.com” stating that I had cancelled my plan (I have the old $30 Walmart plan) and closed my online account. I did neither, and I have not logged onto the Tmobile site since I paid my bill last month. I called customer service, and they said my onli...

Accounts & Services

Phone calling issues since national outage

Since the national outage a week or two ago, we continue to experience intermittent problems making calls. Phone numbers don’t ring. Or ring several times and the line goes dead. Or calls are dropped mid-call. All of these scenarios occur in areas of full to very near full signal strength. Any...

Network & Coverage

Problems with SMS and MMS texts from Verizon customers

I have been a T-Mobile customer for almost 2 decades, I have had my current Galaxy S10 for nearly a year, but in the past few months I get complaints from from my friends who use Verizon that they cannot text me, no matter what they do. They can call me, but neither SMS or MMS texts go through. Oth...

Network & Coverage

Article Poor Customer Service

Hello,I would like to see an improvement in the Custer care being given by T Mobile representatives over the phone. Every time I call I am given conflicting information. An representative may tell me if you suspend your line you won't accumulate charges. Then when I get a bill another representative...

Why doesnt all of my texting appear on my detail usage on invoice?

Accounts & Services

Not registered on network but 4 bars of coverage by partner

I have a T-Mobile plan with a Samsung S9 that I bought directly from Samsung two years ago. While traveling in Beckley, WV, I could not use my phone, although there is a partner there (US Cellular). I had a signal of 4 bars, but I received the error message: Not registered on network. I checked th...

Network & Coverage

prepaid service balance

Because of Corona 19, I have to leave the United States earlier than expected. So, I want to get a refund for the amount of service I have deposited in advance. I'd appreciate it if you let me know how.

Accounts & Services

T-mobile says unlocked, but phone isn't.

I recently finished paying off my iPhone 8+ and put in a request for it to be unlocked through T-mobile. They were very nice and put the request in for me and it seemed very simple. My boyfriend has sprint, and he was gonna use the phone, and as we know T-Mobile just bought out sprint but the 'merge...

OnePlus 6T June security update

Just curious as to why I’m not getting this update on my device. T-Mobile updates for this device have always come thru when they are released. This was released on June 22 and checking for an update gives the good ole “Your system is up to date”. I get that these are phased and pushed out in sta...

Family mode - sure looks just like "Circle", except T-Mobile get to suck another $10 a month from us?

The pictures of "T Mobile Family Mode" look exactly like "Circle" (http://www.meetcircle.com) . Except we are charged $10 a month by T-Mobile. What is the difference?

Accounts & Services

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