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Help others

DIGITS - Messages on Lock Screen only read "New Message" instead of displaying the message itself

After updating to DIGITS version 2.4.0 on my device running iOS 13.5.1, I noticed that all incoming text messages no longer preview the message on the lock screen, instead displaying only the words "New Message." Previous (desired) behavior: Previous behavior of messages on lock screen on DIGITS...

Apple

Switch my line

Hi I want to switch my line account family how can you help me please about that

T-Mobile for Business

Phone calling issues since national outage

Since the national outage a week or two ago, we continue to experience intermittent problems making calls. Phone numbers don’t ring. Or ring several times and the line goes dead. Or calls are dropped mid-call. All of these scenarios occur in areas of full to very near full signal strength. Any...

Network & Coverage

Problems with SMS and MMS texts from Verizon customers

I have been a T-Mobile customer for almost 2 decades, I have had my current Galaxy S10 for nearly a year, but in the past few months I get complaints from from my friends who use Verizon that they cannot text me, no matter what they do. They can call me, but neither SMS or MMS texts go through. Oth...

Network & Coverage

Not registered on network but 4 bars of coverage by partner

I have a T-Mobile plan with a Samsung S9 that I bought directly from Samsung two years ago. While traveling in Beckley, WV, I could not use my phone, although there is a partner there (US Cellular). I had a signal of 4 bars, but I received the error message: Not registered on network. I checked th...

Network & Coverage

prepaid service balance

Because of Corona 19, I have to leave the United States earlier than expected. So, I want to get a refund for the amount of service I have deposited in advance. I'd appreciate it if you let me know how.

Accounts & Services

T-mobile says unlocked, but phone isn't.

I recently finished paying off my iPhone 8+ and put in a request for it to be unlocked through T-mobile. They were very nice and put the request in for me and it seemed very simple. My boyfriend has sprint, and he was gonna use the phone, and as we know T-Mobile just bought out sprint but the 'merge...

Apple

Recently active

How to block a number and not have it go to Voicemail

Accounts & Services

Received email that my plan was cancelled? I didn't cancel anything.

Accounts & Services

"Fair Coverage"

Network & Coverage

Text messages are delayed sending and receiving

When I receive a text message, I often get it and it shows 5+ minutes old. Its even been in excess of a day - this when I have plenty of signal and can make voice calls and use data without issue. I use the standard stock Messaging app. I also have delays sending messages. It spins and spins and a r...

Network & Coverage

DIGITS - Messages on Lock Screen only read "New Message" instead of displaying the message itself

Apple

Switch my line

Hi I want to switch my line account family how can you help me please about that

T-Mobile for Business

Article COVID-19: How's everyone doing?

I just wanted to check in and see how everyone was doing in these uncertain times. Is everyone doing ok? Do you have plans or tips for getting the most out of social isolation? What's the biggest change for you? How are you staying active? Just don't share any personal info like your address ԅ...

Magenta Lounge

Phone calling issues since national outage

Network & Coverage

Problems with SMS and MMS texts from Verizon customers

Network & Coverage

Article Poor Customer Service

Hello,I would like to see an improvement in the Custer care being given by T Mobile representatives over the phone. Every time I call I am given conflicting information. An representative may tell me if you suspend your line you won't accumulate charges. Then when I get a bill another representative...

Magenta Lounge

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