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Run-around by T-Force and customer service

Just figured I’d exhaust all routes before (i guess inevitably) having to drive an hour to the nearest store. Long story short, I left T-Mobile almost a full year ago, only to find myself now looking to come back. It should be a simple process, but because the website recognizes my SSN, it says I a...

Accounts & Services

where is chat

My service was down yesterday so I went to the T-Mobile wesite to gain access to support to let them know my service in the area was not working and there is no chat anymore. How do you report service issues if the only option is to call in...which wasn’t working.

Accounts & Services

Help! Was just sold phones from Tmobile I won't be able to use overseas in 3 months

Need some help guys. I ported in my numbers, switched carriers and traded in 2 Iphone 7’s for 2 new Iphone 11 MAX 8 days ago under a recent promo at a Tmobile store. Before purchasing, I told the rep at the T-mobile store I am moving overseas to Germany as a civilian under military orders for 3 yea...

Accounts & Services

55+

For the 55+ plan, two lines do both lines have to be for someone 55+? or the primary account holder have to be 55+. I have a friend who is 55+ but wife is two years younger. Can they get the plan for two lines?

Accounts & Services

Unlock T-Mobile LG v40 ThinQ Purchased from Amazon

Dear T-Mobile:When I unlock my LG V40 ThinQ from my TMobile account, it says "IMEI not in T-mobile system",but this is definitely a Tmobile device with all the Tmob locked apps and Tmobile boot logo and music etc...Its model number is LM-V405TA (same as LG v40 ThinQ sold by TMobile).I purchased the...

Accounts & Services

Change in Technologies and Customer Service

I have been a T-Mobile customer for the last 3 years with 3 lines on a military plan, and the service in Houston TX was always excellent. I have 2 phones from LG and one from Samsung. In the past few months the company is making changes on the technology (moving to 5G). In this process the service...

Network & Coverage

Bestbuy. Buy Sprint iphone but immediately unlock to T-Mobile

I have account credit at Bestbuy that I want to put toward a new iPhone. However T-Mobile is not listed as a carrier for the iPhone 11 and I presume the as of now unreleased iPhone 12. Do you see any issue in buying a Sprint iPhone outright then immediately unlocking to T-Mobile? I’m hoping this sho...

Network & Coverage

Wifi Calling won't work at home but works other places

Hi, I’ve been having issues with Wifi Calling at home. It’s very strange actually, and I haven’t been able to figure it out, nor have any of the companies involved (Tmobile, Netgear, or Comcast) Background: Wifi calling stopped working on my MOTO X4at home, but would work other places. At that time...

Why was my t-mobile one plan changed to magenta woth out my concent? where did all my promotions dissaper to ?

Why was my plan changed and where did all my promotions go? If on my old plan I have buy two lines get two lines for free. Why doesn’t my new plan show my two credited lines? For free ? Why am I paying for each line now and my bill went up 50$

Accounts & Services

Are there any refurbished iphones as of right not.

9/21/2020 I wanted to know if there are any refurbished iphones as of right now.

Accounts & Services

Recently active

Run-around by T-Force and customer service

Just figured I’d exhaust all routes before (i guess inevitably) having to drive an hour to the nearest store. Long story short, I left T-Mobile almost a full year ago, only to find myself now looking to come back. It should be a simple process, but because the website recognizes my SSN, it says I a...

Accounts & Services

where is chat

My service was down yesterday so I went to the T-Mobile wesite to gain access to support to let them know my service in the area was not working and there is no chat anymore. How do you report service issues if the only option is to call in...which wasn’t working.

Accounts & Services

Help! Was just sold phones from Tmobile I won't be able to use overseas in 3 months

Need some help guys. I ported in my numbers, switched carriers and traded in 2 Iphone 7’s for 2 new Iphone 11 MAX 8 days ago under a recent promo at a Tmobile store. Before purchasing, I told the rep at the T-mobile store I am moving overseas to Germany as a civilian under military orders for 3 yea...

Accounts & Services

Hello i want to know about device product Router GL.iNet GL-E750

Hello i want to know about device product Router GL.iNet GL-E750 if i could buy it to my country i live in kuwait also how or where to finde or how to use the sim card of it as also i know that the sime card is should be from T-mobile sim card also could i buy this sim card to ship to my country in...

Network & Coverage

55+

For the 55+ plan, two lines do both lines have to be for someone 55+? or the primary account holder have to be 55+. I have a friend who is 55+ but wife is two years younger. Can they get the plan for two lines?

Accounts & Services

Invalid Sim

After inserting my T-Mobile Sim (S8) into my old Sprint S6 phone, I get the error "Invalid Sim". Sprint swears up and down that it is unlocked domestically and internationally. I've tried two other T-Mobile Sims in the phone and get the same message. I thought maybe I just needed to set the APN sett...

Unlock T-Mobile LG v40 ThinQ Purchased from Amazon

Dear T-Mobile:When I unlock my LG V40 ThinQ from my TMobile account, it says "IMEI not in T-mobile system",but this is definitely a Tmobile device with all the Tmob locked apps and Tmobile boot logo and music etc...Its model number is LM-V405TA (same as LG v40 ThinQ sold by TMobile).I purchased the...

Accounts & Services

Change in Technologies and Customer Service

I have been a T-Mobile customer for the last 3 years with 3 lines on a military plan, and the service in Houston TX was always excellent. I have 2 phones from LG and one from Samsung. In the past few months the company is making changes on the technology (moving to 5G). In this process the service...

Network & Coverage

Bestbuy. Buy Sprint iphone but immediately unlock to T-Mobile

I have account credit at Bestbuy that I want to put toward a new iPhone. However T-Mobile is not listed as a carrier for the iPhone 11 and I presume the as of now unreleased iPhone 12. Do you see any issue in buying a Sprint iPhone outright then immediately unlocking to T-Mobile? I’m hoping this sho...

Network & Coverage

Wifi Calling won't work at home but works other places

Hi, I’ve been having issues with Wifi Calling at home. It’s very strange actually, and I haven’t been able to figure it out, nor have any of the companies involved (Tmobile, Netgear, or Comcast) Background: Wifi calling stopped working on my MOTO X4at home, but would work other places. At that time...

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