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Accounts & Coverage

Accounts, Plans, Business, and Entertainment

Accounts & Services

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Network & Coverage

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T-Mobile for Business

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TV & Home Internet

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Devices

Apple, Android, SyncUP, and more!

Android

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Apple

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SyncUP and IoT

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Other Devices

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Just for Fun

Relax, kick back, and have some fun

Blog & Updates

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Magenta Lounge

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"Fair Coverage"

I am new to TMobile. The coverage at my home (which is now largely my office) according to your maps has “fair coverage”. It is not reliable - I drop calls, texts do not always go through and even trying to call out will often take several tries. Can I get a booster for my home? Wifi calling and t...

Network & Coverage

Note10+ gone?

Hello! So I considered upgrading from the note 9 to the note10+ but there is only the note10+5g. I do not want to upgrade to the 5g, just only the standard note10+ but it is not showing up in the t-mobile store, only the 5g model is. Is there anyway to resolve this?

Cant receive notification texts

This has been happening for years. I don’t know why and how it is possible. There are some company where I can’t receive notification, automatic, or verification text from. For example, I am trying to sign up to Zelle. Their system told me they are sending me a text with confirmation #, but my phone...

Accounts & Services

2G speeds on simply prepaid unlimited

My tablet is getting .6 Mbps while tethered to my phone. That’s 2G, and I have the Simply prepaid unlimited plan so my speeds should be at least 3G. What’s going on? i also know the problem isn’t the tablet because last month I was able to tether to the same device and get 25 Mbps

Network & Coverage

Does T-Mobile Community = Cheaper Bills?

Since customers are now answering customer’s questions, does this mean T-Mobile will be lowering our bills? Are customers compensated for their time while providing support to this company?

Accounts & Services

No service for two weeks due to IMEI locked

I have no service for almost two weeks already. The IMEI got locked on its own. Im calling and texting and visiting local store daily . All agents and departments give me different answers, promising to resolve the issue within a couple of hours, blah-blah-blah... Two weeks! Twice they told me...

Accounts & Services

Circle safe search

The Google safe search function automatically disables and I can’t figure out why. I need it to not do this. Is there a fix in the works?

Accounts & Services

Weird issue: cannot make domestic calls from my phone

I have landed on a weird issue: cannot make any outgoing domestic phone call, but can make international phone calls. Furthermore, swapping the sim into a different phone allows me to make domestic calls and so does having a different sim on my current phone. I talked to T-Mobile reps using the help...

Accounts & Services

Problems with reception, dropped calls, dropped texts, phone

Last year, I switched from Verizon to T-Mobile because of the stellar pricing available for unlimited data. However, the process of switching to T-Mobile was difficult and led to many conversations with the folks at T-Mobile. At first, I was wary about the customer service -- but by the time everyth...

Network & Coverage

T-mobile app doesn't work on my Samsung Galaxy S20

The T-Mobile app used to work fine up until a few months ago. I used to pay my bills, look up my data usage and all, but now whenever I go on it, it keeps showing the message "we're not ready for your account type yet..." whereas on my wife's cell phone (Samsung Galaxy S10), which by the way is on t...

Recently active

charge me $300 for cellspot device

My account wasnt close im still using the cellspot and they automatically charge $300 for it. They said i requested to return it and they email me a ups label for the return. I didnt request the return and i check my email and theres no return label. I called support they told me to return it to a s...

Accounts & Services

Tmobile app not working for prepaid.

does the t mobile app work for prepaid customers? i just got a prepaid plan yesterday and when i try to log in to the app, it says “sorry, something is not quite right here. unfortunately the t mobile app is not available at this time due to technical difficulties. please try back later.”

"Fair Coverage"

I am new to TMobile. The coverage at my home (which is now largely my office) according to your maps has “fair coverage”. It is not reliable - I drop calls, texts do not always go through and even trying to call out will often take several tries. Can I get a booster for my home? Wifi calling and t...

Network & Coverage

Note10+ gone?

Hello! So I considered upgrading from the note 9 to the note10+ but there is only the note10+5g. I do not want to upgrade to the 5g, just only the standard note10+ but it is not showing up in the t-mobile store, only the 5g model is. Is there anyway to resolve this?

Digits app problems

I use the digits app for one of my lines and I. Unable to get text messages from certain companies. Is this a normal issue?

Accounts & Services

Will the OnePlus 8 Pro ever be sold through TMobile??

Why isn't TMobile selling the OnePlus 8 Pro? My wife and I switched to TMobile and the jump program exclusively because they were selling the 7 Pro with promises of a new Pro model every year. Will it be sold through TMobile at any point in the future?

Accounts & Services

Cant receive notification texts

This has been happening for years. I don’t know why and how it is possible. There are some company where I can’t receive notification, automatic, or verification text from. For example, I am trying to sign up to Zelle. Their system told me they are sending me a text with confirmation #, but my phone...

Accounts & Services

call list

I need a list of all incoming and outgoing calls made on my cell no. today, Sat. 7th.

Accounts & Services

2G speeds on simply prepaid unlimited

My tablet is getting .6 Mbps while tethered to my phone. That’s 2G, and I have the Simply prepaid unlimited plan so my speeds should be at least 3G. What’s going on? i also know the problem isn’t the tablet because last month I was able to tether to the same device and get 25 Mbps

Network & Coverage

Does T-Mobile Community = Cheaper Bills?

Since customers are now answering customer’s questions, does this mean T-Mobile will be lowering our bills? Are customers compensated for their time while providing support to this company?

Accounts & Services

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