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Accounts & Coverage

Accounts, Plans, Business, and Entertainment

Accounts & Services

6883 topics ({n} new)
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Network & Coverage

1942 topics ({n} new)
13563 Replies ({n} new)

T-Mobile for Business

56 topics ({n} new)
201 Replies ({n} new)

TV & Home Internet

35 topics ({n} new)
85 Replies ({n} new)

Devices

Apple, Android, SyncUP, and more!

Android

3747 topics ({n} new)
28614 Replies ({n} new)

Apple

830 topics ({n} new)
4475 Replies ({n} new)

SyncUP and IoT

379 topics ({n} new)
1570 Replies ({n} new)

Other Devices

984 topics ({n} new)
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Just for Fun

Relax, kick back, and have some fun

Blog & Updates

195 topics ({n} new)
110 Replies ({n} new)

Magenta Lounge

543 topics ({n} new)
9508 Replies ({n} new)

improperly blocked imei

Hello My imei was improperly blacklisted by tmobile. I bought from an apple store, unlocked and never bought anything from tmobile. How can I solve?Please, help me

Network & Coverage

switching phones

So I got a different phone that I’m trying to put a SIM card into that I just got from setting up a new line, I don’t get it when I put the SIM card in the phone doesn’t work. It won’t let me Make calls or anything! Which I find strange since it’s a T-Mobile phone. I mean it’s an older one but stil,

Network & Coverage

Unlocked note 20 shown as unknown device in my account

I bought a note 20 5g from Samsung unlocked. It works fine with my T mobile R15 SIM. But the phone is reported as unknown device in my account, which I think is the reason that I can’t get system software updates. How do I get it recognized? I can’t find any place on line to manual enter the phone m...

5G SIM: R15 or TM9263?

This T-Mobile webpage tells us that if the SIM in our 5G phone does not say “R15” in pink, we are to replace it with one that does so that we can get 5G SA. However, I’ve also seen it reported that this is nonsense and the SIM that came with the phone (probably marked “TM9263”) will work just fine....

Network & Coverage

Are T Mobile calls USA to Canada included at no additional cost?

I made one call using AT&T and it cost me over $100. it was a long call.

Network & Coverage

usage

Is there a way to receive the usage overview for my account by email or print it?

Accounts & Services

2GB usage text message

Hello, I just received a text message with something like “Line 1-XXX-XXX-XXXX has T-Mobile ONE KickBack and has used 1.5GB of data this month. If it goes over 2GB before your cycle resets on 10/15/2020 it still gets data but you won’t receive your discount for that line”Can someone explain to me w...

Accounts & Services

COVERAGE

Good Afternoon: i have no coverage whatsoever in my current location. i always get fair internet coverage but today is no coverage at all. its very disappointing.

Network & Coverage

Unlimited plan for 3

Recently, I added a 3rd line to my simple choice plan. For the original 2 lines I still have a limit of 2GB 4G data. The 3rd line has 6 GB. Is there a better unlimited plan for 3, for $100, all taxes and charges included? The essentials is $105, but with taxes it would be closer to $125. Maybe I sho...

Accounts & Services

5G stand alone update

Having both a oneplus 7t pro 5g and a oneplus 8 5g when might they receive the stand alone update? As of today neither have any updates since June.

Network & Coverage

Recently active

update for oneplus 8 5g is bugged

I translated Turkish communication over my phone when it got hit with what they call black screen. All linked to the ppl who doing update

improperly blocked imei

Hello My imei was improperly blacklisted by tmobile. I bought from an apple store, unlocked and never bought anything from tmobile. How can I solve?Please, help me

Network & Coverage

T-Mobile coverage maps updated.... more accurate, less 'coverage'

It has literally taken 5 years for T-Mobile to ‘properly’ update their coverage maps to showing service that actually is .. vs service that looks good for sales. I have been covering this with a quite a few tickets, and a handful of calls through BBB and T-Mobile’s ‘Office of Executive Management’....

Network & Coverage

switching phones

So I got a different phone that I’m trying to put a SIM card into that I just got from setting up a new line, I don’t get it when I put the SIM card in the phone doesn’t work. It won’t let me Make calls or anything! Which I find strange since it’s a T-Mobile phone. I mean it’s an older one but stil,

Network & Coverage

Unlocked note 20 shown as unknown device in my account

I bought a note 20 5g from Samsung unlocked. It works fine with my T mobile R15 SIM. But the phone is reported as unknown device in my account, which I think is the reason that I can’t get system software updates. How do I get it recognized? I can’t find any place on line to manual enter the phone m...

5G SIM: R15 or TM9263?

This T-Mobile webpage tells us that if the SIM in our 5G phone does not say “R15” in pink, we are to replace it with one that does so that we can get 5G SA. However, I’ve also seen it reported that this is nonsense and the SIM that came with the phone (probably marked “TM9263”) will work just fine....

Network & Coverage

Are T Mobile calls USA to Canada included at no additional cost?

I made one call using AT&T and it cost me over $100. it was a long call.

Network & Coverage

usage

Is there a way to receive the usage overview for my account by email or print it?

Accounts & Services

2GB usage text message

Hello, I just received a text message with something like “Line 1-XXX-XXX-XXXX has T-Mobile ONE KickBack and has used 1.5GB of data this month. If it goes over 2GB before your cycle resets on 10/15/2020 it still gets data but you won’t receive your discount for that line”Can someone explain to me w...

Accounts & Services

Email customer service

what is the email address of customer service?thanks

Accounts & Services

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