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I have now spent at least 4 hours on the phone with support and at least 6 support agents but still NO RESOLUTION. Please help! I ordered an iPhone 12 Pro on 11/21/2020. My father is the primary account holder (PAH) but I am authorized. I successfully ordered and signed by name on the agreement for...
This is a long story, after talking to many sprint techs, and research on my own part, so Ill try to be concise. Im currently on Sprint, I tried TNX with a tmo sim card, I tried Sprints TNA. Both only gave me LTE, no advanced, thats key here, lte advanced connections, NOT LTE. Currently, I have TNA...
This past Friday, I ordered an iPhone 12 on the website. After completing the order, I noticed that the confirmation email said my phone was shipping to an old address. I know for sure that I put in my new address, so I assumed that because it was black friday, there must have been a lot of traffic...
Hello, I want to convert from a Pre-paid customer to a Post-paid customer, will this make me eligible as a new customer to get the iPhone 12 trade-in program eligible ?thanks.
“Card number is invalid. Please try again” I tried a debit card, a credit card, a visa card, a master card. Same information keeps pop up every time i tried to refill my pre-paid account. Dont tell me try different browser, because I tried.Dont tell me try different platform, because I tried both PC...
Does anyone know how to solve why tvision won't connect to tv? It connects to phone but says can't connect to mobile i d I called support and they worked for hours but couldn't fix the problem?? She has never had this problem before. Thanks
A Tmobile 611 operator said for me to call the police because she has never heard of this before and seemed very concerned that she can’t see a record on her end. She said this has NEVER happened to her, where she can’t see a logged call but I can. Details:I received a call (that I did not answer) a...
Slower speeds after upgrading from my Samsung Galaxy S7 to Samsung Galaxy S20 Fe 5GSo recently I upgraded from the Samsung Galaxy S7 to the Samsung Galaxy S20 FE 5G. I swapped my sim card out from my old phone to my new one, the Samsung Galaxy S20 FE 5G. I decided to run a few Speed tests on my FE o...
Dear community.I’m reaching out to you in need of immediate help. I’m a T-mobile customer. Months ago I included calls/wifi/sms service within Mexico to my plan for additional USD 5 each month. Everything worked OK until this week: I realized I cannot dial either landlines or toll-free numbers, whil...
In general I wanted to say the device selection T-mobile offers for sale is pretty poor. For example, I’m in the Samsung ecosystem and currently have an S10+. The S20 line just was introduced barely 7 months ago, and the S20 Ultra is not available for purchase from T-mobile any longer and hasn’t bee...
So I’m going to get straight to the point here, I purchased T-Mobile’s Unlimited Plus Prepaid plan last week and I’m already being throttling 30 gigabytes in. My download and upload speed both reach an average high of 0.50 mbps to an average low of 0.13 mbps. This is almost unusable and completely n...
I am reporting a bug. When your logged into the admin page of the TM-RTL0102 LTE WiFi Gateway, and go to the WiFi settings, it incorrectly will not let you create a Wireless Password that has spaces in it. Spaces are allowed as part of the WiFi standard. Please fix this. The only workaround if you w...
I purchased an iphone 11. It has a rebate of $580. The rebate requires a trade in, and I mailed in my old iphone 6s to Assurant with the prepaid label given at time of purchase. The tracking number shows no activity after the iphone 6s was accepted by USPS. (Tracking number: 921629010678155002309...
This is BS what has happened to my wife and I, and no one can help us after 5 days non-stop with being shuffled from customer service, to a local store, to activations, to account retention, and still no resolve. Really? oh and not to mention countless hours and lies of calling us back and oh its re...
How is 1MBPS and lower acceptable why did they ask me what I was going to use my internet for if they cant provide me with the speed I require simple just 1 device a ps4...
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