Ask a question
Login

T-Mobile Support Community

Categories
Help others
Recently active

Accounts & Coverage

Accounts, Plans, Business, and Entertainment

Accounts & Services

6820 topics ({n} new)
29969 Replies ({n} new)

Network & Coverage

1917 topics ({n} new)
13440 Replies ({n} new)

T-Mobile for Business

55 topics ({n} new)
200 Replies ({n} new)

TV & Home Internet

32 topics ({n} new)
80 Replies ({n} new)

Devices

Apple, Android, SyncUP, and more!

Android

3729 topics ({n} new)
28529 Replies ({n} new)

Apple

825 topics ({n} new)
4466 Replies ({n} new)

SyncUP and IoT

379 topics ({n} new)
1569 Replies ({n} new)

Other Devices

979 topics ({n} new)
4777 Replies ({n} new)

Just for Fun

Relax, kick back, and have some fun

Blog & Updates

194 topics ({n} new)
110 Replies ({n} new)

Magenta Lounge

543 topics ({n} new)
9507 Replies ({n} new)

Does Tmobile cover Sim Swap thief's?

Tmobile allowed a hacker to change my sim, even though we have a pin code not once but twice on the same day. The second time was AFTER WE EVEN CALLED THEM AND SAID IT WASN'T USE CHANGING THE SIM! They stole at the time $400 in crypto coins, which today is worth $800. Is there any system in place wh...

Accounts & Services

SIM Swap Attack, multiple times

I've had to change my SIM card twice. This Friday, at 1700 PST, someone swapped my SIM and logged into my email accounts, changing my passwords and using the verification to try to log into my Coinbase account. I thought this was over, but this person is now doing this again and has swapped the SIM...

Accounts & Services

unlock of prepaid iphone SE

Hi, I bought an iPhone SE from T mobile store and signed up for prepaid plan as I was not sure how phone signal would be looking like during my commute, after two months when I found out I do have to switch to other provider, I found that my iphone which I paid in full is locked by T Mobile. Being t...

Payment History No Longer Has "Print Payment Receipt"

"Payment History" under "Payment Settings" now routes to a new/updated URL: https://my.t-mobile.com/accounthistory#payments.On this new page (the old one was https://my.t-mobile.com/activity-and-alerts), there is no longer a "Print Payment Receipt" option. The instructions to do this are outdated a...

Accounts & Services

Wifi Calling won't work at home but works other places

Hi, I’ve been having issues with Wifi Calling at home. It’s very strange actually, and I haven’t been able to figure it out, nor have any of the companies involved (Tmobile, Netgear, or Comcast) Background: Wifi calling stopped working on my MOTO X4at home, but would work other places. At that time...

T Mobile Employee Non-Compliant with Mask Policy in Store

During my visit to the Hanover, MA T Mobile store today 9/19/2020, I was amazed to see a sign on the door saying that both customers and staff must wear masks at all times, but both staff members felt it was OK to remove theirs. Mutual mask wearing is a community courtesy... i wear mine to protect...

Accounts & Services

Samsung Galaxy S20+ GPS Problem

My Samsung Galaxy 20+ 5G is experiencing GPS lock problems when navigating using Google Maps. It will find position and then not update for minutes at a time. The onscreen speedometer shows “0 MPH.” Minutes later, it will update location, momentarily show the current speed, and then the GPS will fre...

Using the TMobile ISP Box sim in a Netgear LB1120

I have the unlimited TMobile ISP internet modem, and it works ok, but it has limitations that I can solve by using a different modem. The TMobile ISP box does NOT have a bridge mode and it does NOT have external ports for external antennas. For those of us in rural areas this means we get maybe 1...

TV & Home Internet

phone call drops hotspot

phone call drops hotspot

Network & Coverage

New Phone

Good Evening,I recently got in contact with a representative named brandon and my phone no longer will work to make calls so all i can do is make contact through email. i cant get to a store as im currently stationed in greece i would like some help if possible to get into contact with the represent...

Accounts & Services

Recently active

Fraudulent activity by a TMobile employee switching my SIM # to a new device to steal funds

Hello,Sorry for the long post to follow.Here is what happened to me recently. On Sunday 1/19/2020 around 2:30pm, I noticed that I lost T-Mobile network connection. Everybody around me, including those with T-Mobile network were fine, with 4-5 signal bars. I assumed it was a phone/setting issue, rebo...

Accounts & Services

Article Does T-Mobile have another breach?

In the evening of January 10 I was alerted after receiving two consecutive text messages from T-Mobile saying that "The SIM card for XXX-XXX-XXXX has been changed. Visit t-mo.co/acct-history to view account history. If this change is not authorized go to t-mo.co/help or call 611". A click to t-mo.co...

Accounts & Services

Does Tmobile cover Sim Swap thief's?

Tmobile allowed a hacker to change my sim, even though we have a pin code not once but twice on the same day. The second time was AFTER WE EVEN CALLED THEM AND SAID IT WASN'T USE CHANGING THE SIM! They stole at the time $400 in crypto coins, which today is worth $800. Is there any system in place wh...

Accounts & Services

SIM Swap Attack, multiple times

I've had to change my SIM card twice. This Friday, at 1700 PST, someone swapped my SIM and logged into my email accounts, changing my passwords and using the verification to try to log into my Coinbase account. I thought this was over, but this person is now doing this again and has swapped the SIM...

Accounts & Services

unlock of prepaid iphone SE

Hi, I bought an iPhone SE from T mobile store and signed up for prepaid plan as I was not sure how phone signal would be looking like during my commute, after two months when I found out I do have to switch to other provider, I found that my iphone which I paid in full is locked by T Mobile. Being t...

Online Bill Payment Not Working - AGAIN

I would like to know, once and for all...why the online bill payment system NEVER WORKS consistently. It is always on and off and TODAY it's OFF again! It's such a pain. Keep getting 'unknown error' message when I try to make a payment. And before anyone asks - the issue is on T Mobile's side and ha...

Accounts & Services

Payment History No Longer Has "Print Payment Receipt"

"Payment History" under "Payment Settings" now routes to a new/updated URL: https://my.t-mobile.com/accounthistory#payments.On this new page (the old one was https://my.t-mobile.com/activity-and-alerts), there is no longer a "Print Payment Receipt" option. The instructions to do this are outdated a...

Accounts & Services

Payment History No Longer Has "Print Payment Receipt"

"Payment History" under "Payment Settings" now routes to a new/updated URL: https://my.t-mobile.com/accounthistory#payments.On this new page (the old one was https://my.t-mobile.com/activity-and-alerts), there is no longer a "Print Payment Receipt" option.The instructions to do this are outdated as...

Accounts & Services

Wifi Calling won't work at home but works other places

Hi, I’ve been having issues with Wifi Calling at home. It’s very strange actually, and I haven’t been able to figure it out, nor have any of the companies involved (Tmobile, Netgear, or Comcast) Background: Wifi calling stopped working on my MOTO X4at home, but would work other places. At that time...

T Mobile Employee Non-Compliant with Mask Policy in Store

During my visit to the Hanover, MA T Mobile store today 9/19/2020, I was amazed to see a sign on the door saying that both customers and staff must wear masks at all times, but both staff members felt it was OK to remove theirs. Mutual mask wearing is a community courtesy... i wear mine to protect...

Accounts & Services

Click here for Sprint's Community

Powered by inSided

Sign up

Already have an account? Login

Social Login

Login with T-mobile ID

Login to the community

Social Login

Login with T-mobile ID

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK