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website and app are being TRASH

I’ve been trying to add a payment method for about 30 minutes now switching between the app and website and both are not taking my card information. I’ve reset the cache and moved between edge and chrome with 0 luck. I am NOT wasting an hour of my time calling the customer support number. Can somebo...

Accounts & Services

T-mobile won't work on ATT but Sprint DOES ! why? and how can I switch to a Sprint account

I do work in the West Texas desert quite often The ONLY Cell service is AT&T, so I have to get a prepaid ATT phone tu use while out there.Yesterday while onsite a co-worker was using his SPRINT phone with zero issues roaming on AT&T ! WTF?? Why is the “new guy” able to use his service...

Network & Coverage

Change in Technologies and Customer Service

I have been a T-Mobile customer for the last 3 years with 3 lines on a military plan, and the service in Houston TX was always excellent. I have 2 phones from LG and one from Samsung. In the past few months the company is making changes on the technology (moving to 5G). In this process the service...

Network & Coverage

Galaxy Note 10 Wi-Fi Calling Preferences Updated Automatically

I received the September security patch last night (N970U1UES4CTH1). When I’m at work, I have to use Wi-Fi calling to get texts or calls since I am on the ground floor where there’s no signal. I’ve never experienced any issues with this, however since this morning, I’ll randomly get a notification s...

Texting Issue

To begin, I currently have a Galaxy S10 Plus, originally from the Verizon network (I don’t think that is the issue).So we just made the switch from Verizon to T-Mobile approximately two weeks ago and unfortunately I’ve had an array of issues since then that were thankfully resolved for the most part...

Network & Coverage

galaxy was unlocked... but now is not. Why

my galaxy was bought brand new for nearly $1000 by previous owner who assured me it was payed for all at once... if true originally came unlocked pre-set to Verizon then I bought from owner for around $500... I used it for about a year with my metro pcs plans sim and worked switching phone software ...

Adding a New Line to my Account

Hi, I’m currently on a T-Mobile One plan with 4 lines and want to add a 5th line to anther family member. He wanted to use his own device but doesn’t want to keep his existing number. I already have a sim card. How long will I see this new line/number on my plan?

Accounts & Services

Do call limits actaully work with Family Allowances?

I just turned on Family Allowances to test. I picked one line on the account to test call limits. In the Family Allowance settings page for that single account, I unchecked the allowance box to enter a specific amount of 60 minutes. This should indicate the phone now has a limit of 60 calling minute...

Accounts & Services

blacklisted iphone 7 plus imei 359215070888590

hello, we had an iPhone 7 plus and we lost it a few years ago, recently we found out that we lost the phone when we were traveling to Thailand, the phone is in Thailand now and i like to know if there is any ways to remove it from blacklist before i bring it back to US. thank you

5G SIM: R15 or TM9263?

This T-Mobile webpage tells us that if the SIM in our 5G phone does not say “R15” in pink, we are to replace it with one that does so that we can get 5G SA. However, I’ve also seen it reported that this is nonsense and the SIM that came with the phone (probably marked “TM9263”) will work just fine....

Network & Coverage

Recently active

website and app are being TRASH

I’ve been trying to add a payment method for about 30 minutes now switching between the app and website and both are not taking my card information. I’ve reset the cache and moved between edge and chrome with 0 luck. I am NOT wasting an hour of my time calling the customer support number. Can somebo...

Accounts & Services

T-mobile won't work on ATT but Sprint DOES ! why? and how can I switch to a Sprint account

I do work in the West Texas desert quite often The ONLY Cell service is AT&T, so I have to get a prepaid ATT phone tu use while out there.Yesterday while onsite a co-worker was using his SPRINT phone with zero issues roaming on AT&T ! WTF?? Why is the “new guy” able to use his service...

Network & Coverage

Change in Technologies and Customer Service

I have been a T-Mobile customer for the last 3 years with 3 lines on a military plan, and the service in Houston TX was always excellent. I have 2 phones from LG and one from Samsung. In the past few months the company is making changes on the technology (moving to 5G). In this process the service...

Network & Coverage

Galaxy Watch LTE duplicate messages

As the title says I am getting duplicate messages to my galaxy watch. When im connected to bluetooth everything works fine, texts sync properly when read on one device. However whenever i disconnect from my phone and switch to LTE i get every text ever all pver again. Literally 1000's. You would thi...

Galaxy Note 10 Wi-Fi Calling Preferences Updated Automatically

I received the September security patch last night (N970U1UES4CTH1). When I’m at work, I have to use Wi-Fi calling to get texts or calls since I am on the ground floor where there’s no signal. I’ve never experienced any issues with this, however since this morning, I’ll randomly get a notification s...

Texting Issue

To begin, I currently have a Galaxy S10 Plus, originally from the Verizon network (I don’t think that is the issue).So we just made the switch from Verizon to T-Mobile approximately two weeks ago and unfortunately I’ve had an array of issues since then that were thankfully resolved for the most part...

Network & Coverage

Samsung Galaxy Z Fold 2 Preorders?

I’ve noticed that AT&T and Verizon have already begun preorders for the new Samsung Galaxy Z Fold 2….Any idea when T Mobile might join? I read somewhere that TMO isn’t doing preorders but will have the phones available at launch on September 18. Can anyone confirm?

internet

my internet box shuts off wifi all the time.

TV & Home Internet

galaxy was unlocked... but now is not. Why

my galaxy was bought brand new for nearly $1000 by previous owner who assured me it was payed for all at once... if true originally came unlocked pre-set to Verizon then I bought from owner for around $500... I used it for about a year with my metro pcs plans sim and worked switching phone software ...

Adding a New Line to my Account

Hi, I’m currently on a T-Mobile One plan with 4 lines and want to add a 5th line to anther family member. He wanted to use his own device but doesn’t want to keep his existing number. I already have a sim card. How long will I see this new line/number on my plan?

Accounts & Services

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