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Error 407

after an update yesterday I’m have this massage in my note 9 Samsung phone error 407 the firmware update could not be completed . please ty again later . over and over my phone almost new I used to be with sprint I paid off the phone and I switched to t mobile . I need help , and let you know I did...

Network & Coverage

OnePlus 8 MMS over wifi not working

Have tried both stock and google messaging app, wifi calling on or off and with cell or wifi set to a priority no combination works if connected to wifi.others here OnePlus 8 MMS help : tmobile are having the issue as well it appears.Anyone else having this issue or have a fix? I live in a congeste...

Is T-mobile throttling my VPN traffic?

My LTE speeds are fine, my hotspot has ample data for the month, but as soon as I login to my corporate VPN (which I have to do to access internal networks), my speed drop to Kbps levels. Here are the stats I’ve tested many times, switching back and forth multiple times: Fine : Home network (AT&am...

Network & Coverage

Recent "update" and wifi

After June 29, there were a couple of small updates for my (T-Mobile locked) S8 Active that didn’t require rebooting, and they have ruined wifi functionality. After these updates, I can’t make a wifi call that consistently lasts more than a few minutes, applications that require constant connectivi...

Voicemail

I deleted visual voicemail . How to I retrieve it?

ER06 SIM not ready

I have a Samsung Galaxy Note 4 phone with service from Tmobile. Two days ago, I kept getting notifications from Visual Voicemail saying that it was having trouble connecting with its server. At the end of the day, I noticed that a number of calls had come in on voice mail but I’d never heard the pho...

Network & Coverage

how to make digits website work

i am trying to use digits through the website. after signing in, i go to register my phone but its always gives the error:Please ensure your browser location is shared and refresh the page to register again. the problem is, i have enabled location sharing for this website. and refreshed, even comple...

Accounts & Services

Will T-Mobile be providing Free MLB.TV as has been done in years past?

Hi, I have been a T-Mobile user for a number of years. I was quite elated that T-Mobile provided free MLB.TV last year and the year prior. Will that be the case this year?

Accounts & Services

Am I in a 3rd World Country?

I was in Niger, Africa for 2 years Using the French cell phone company Orange. Niger is a serious third world country and I often had better more stable data than I currently have in Philadelphia this past two weeks. I have a iPhone XS Max that is up to date and in good shape. I just started m...

Network & Coverage

Prepaid Account Number

Hello, where do I get my account number for prepaid? Some threads say it’s your phone number, others say you gotta call. I cannot call as my number is apparently in limbo. What do I do? Also, the new carrier (Still through T-mobile but through work) Requires original activation area code, I’ve moved...

Accounts & Services

Recently active

Error 407

after an update yesterday I’m have this massage in my note 9 Samsung phone error 407 the firmware update could not be completed . please ty again later . over and over my phone almost new I used to be with sprint I paid off the phone and I switched to t mobile . I need help , and let you know I did...

Network & Coverage

Pop Up Ads on Samsung Galaxy S6 edge

Hi, recently my phone is popping up ads randomly, most frequently when I unlock my phone. I had downloaded a game that I have since uninstalled thinking that is what caused this issue. I did a clear cache and that didn't stop it from popping up. Any other suggestions? I really don't want to do a...

What do you think of the new look?

Hey all! Just wanted to jump in and see what you thought of the new look! Also let us know if anything isn't working right. Here's a couple things we know about and are working on: Badges for specific actions, like commenting a number of times, won't show until you do the action again. Points tota...

Article User feedback survey!

Hello T-Mobile Support users!We would love to get your feedback on our site overall, so we've created a handy dandy little survey for you to fill out! It's primarily multiple choice, only 7 questions, and should take you less than 3 minutes to complete! 😊 Please feel free to fill out the sur...

OnePlus 8 MMS over wifi not working

Have tried both stock and google messaging app, wifi calling on or off and with cell or wifi set to a priority no combination works if connected to wifi.others here OnePlus 8 MMS help : tmobile are having the issue as well it appears.Anyone else having this issue or have a fix? I live in a congeste...

Chatbots

Chatbots has appeared on my One Plus phone SMS at the top of texts yesterday. I want to delete it. How?

I like to know how much I owed for I phone 7 or

I like to know how much I owed for I phone 7

Accounts & Services

Is T-mobile throttling my VPN traffic?

My LTE speeds are fine, my hotspot has ample data for the month, but as soon as I login to my corporate VPN (which I have to do to access internal networks), my speed drop to Kbps levels. Here are the stats I’ve tested many times, switching back and forth multiple times: Fine : Home network (AT&am...

Network & Coverage

Sprint's Repurposed PCS Band 2 to T-Mobile N2

While out in Gloucester Point, VA today with the girlfriend to see some historic ruins. I noticed the 5G icon on the OnePlus 8 5G I picked up the other day. This is a fairly rural area with see very small clusters of businesses and houses. Why did this area get 5G before Hampton, Newport News, Wi...

Network & Coverage

Recent "update" and wifi

After June 29, there were a couple of small updates for my (T-Mobile locked) S8 Active that didn’t require rebooting, and they have ruined wifi functionality. After these updates, I can’t make a wifi call that consistently lasts more than a few minutes, applications that require constant connectivi...

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