Ask a question
Login

T-Mobile Support Community

Categories
Help others
Recently active

Accounts & Coverage

Accounts, Plans, Business, and Entertainment

Accounts & Services

6774 topics ({n} new)
30793 Replies ({n} new)

Network & Coverage

1925 topics ({n} new)
14049 Replies ({n} new)

T-Mobile for Business

52 topics ({n} new)
214 Replies ({n} new)

TV & Home Internet

9 topics ({n} new)
20 Replies ({n} new)

Devices

Apple, Android, SyncUP, and more!

Android

3784 topics ({n} new)
29426 Replies ({n} new)

Apple

794 topics ({n} new)
4510 Replies ({n} new)

SyncUP and IoT

400 topics ({n} new)
1709 Replies ({n} new)

Other Devices

970 topics ({n} new)
4987 Replies ({n} new)

Just for Fun

Relax, kick back, and have some fun

Blog & Updates

187 topics ({n} new)
0 Replies ({n} new)

Magenta Lounge

548 topics ({n} new)
9482 Replies ({n} new)

tracking

Why does T Mobile just put government tracking on your phone without our permission? How can I turn off all tracking off my phone? This is an infringement of our rights and we should have the option to not be tracked or listened to by the government.

Texts saying “not delivered” but sending 3x

I have an iPhone 6s and just switched from Sprint to T-Mobile. Since the switch, every SMS text message I send shows as “not delivered” on my end, but the recipient gets it three times. This does NOT happen when I text another iPhone user and it goes through as an iMessage. I’ve spoken to customer s...

Network & Coverage

No service for two weeks due to IMEI locked

I have no service for almost two weeks already. The IMEI got locked on its own. Im calling and texting and visiting local store daily . All agents and departments give me different answers, promising to resolve the issue within a couple of hours, blah-blah-blah... Two weeks! Twice they told me...

Accounts & Services

connect VIZIO sound bar to my galaxy J3 prime phone

how do I connect my VIZIO sound bar to my J3 galaxy prime phone.

I think my SIM card went bad. HOW DO I BUY A NEW ONE ONLINE?

I think my SIM card went bad. I have a Prepaid account and every time I try to buy one it brings me to my account instead of adding to a cart. HOW DO I BUY A NEW ONE ONLINE?

Text messages blocked for no reason

Hi, I recently switched from Verizon to T-mobile and after about 6 days of having service on T-mobile I could no longer send texts, only receive them. I only text one outgoing phone as the majority if not all of my other contacts have iphones with imessage. The volume of texts between the one contac...

Accounts & Services

When will i get trade-in check or credit?

I switched from Verizon to T-Mobile earlier this year, it was a whirlwind of phone promotions and phone trade-ins. I traded in my Pixel2 with a value of $200. I received $20 credit instantly, and was told to mail back phone after I get my TMobile Samsung S20. Store sales said 4-6 weeks I will get...

Accounts & Services

why is there data usage recorded when I was asleep and no where near phone?

Looking at data usage for past 12 hours and I see activity despite the fact I was asleep?

Accounts & Services

Trading in iphone 11 to iphone 11 pro

So I traded in today an iphone 11 to an iphone 11 pro. Long story short I paid extra for the phone like $290 today then the monthly right. So after trading in I drove home right away because I only live 10min away. I didn’t check the phone til I got home. I went to the balcony and as I examine the p...

Suddenly cannot connect to network

I have a pay as you go legacy SIM in an older Moto G4 Play Android phone. I powered it off in the middle of last week and powered it on yesterday. It will not register to the T-Mobile network here in coastal Los Angeles. It shows “Emergency Calls Only”. My wife’s phone connects to T-Mobile from th...

Accounts & Services

Recently active

tracking

Why does T Mobile just put government tracking on your phone without our permission? How can I turn off all tracking off my phone? This is an infringement of our rights and we should have the option to not be tracked or listened to by the government.

Texts saying “not delivered” but sending 3x

I have an iPhone 6s and just switched from Sprint to T-Mobile. Since the switch, every SMS text message I send shows as “not delivered” on my end, but the recipient gets it three times. This does NOT happen when I text another iPhone user and it goes through as an iMessage. I’ve spoken to customer s...

Network & Coverage

No service for two weeks due to IMEI locked

I have no service for almost two weeks already. The IMEI got locked on its own. Im calling and texting and visiting local store daily . All agents and departments give me different answers, promising to resolve the issue within a couple of hours, blah-blah-blah... Two weeks! Twice they told me...

Accounts & Services

connect VIZIO sound bar to my galaxy J3 prime phone

how do I connect my VIZIO sound bar to my J3 galaxy prime phone.

TMobile upgrade sites to 5G but on 3G backhaul?

In a handful of areas, I notice TMobiles speeds vary wildly, even with plenty of spectrum, and what I would expect to be few users. Case in point, a 'rural’ LTE on B4 with 20x20 on a colocated site will push 160Mbps alone. TMobile sites in my area that are not on Colo or not on a building typicall...

Network & Coverage

I think my SIM card went bad. HOW DO I BUY A NEW ONE ONLINE?

I think my SIM card went bad. I have a Prepaid account and every time I try to buy one it brings me to my account instead of adding to a cart. HOW DO I BUY A NEW ONE ONLINE?

Issues in iOS app chat window

Hi, I don’t know where to post issues with the app so posting it in community here! I just switched to T-mobile and I always prefer using the chat option to contact customer support instead of call, but in the T-mobile iOS app, the chat window is not designed properly. When you start typing, the...

Text messages blocked for no reason

Hi, I recently switched from Verizon to T-mobile and after about 6 days of having service on T-mobile I could no longer send texts, only receive them. I only text one outgoing phone as the majority if not all of my other contacts have iphones with imessage. The volume of texts between the one contac...

Accounts & Services

When will i get trade-in check or credit?

I switched from Verizon to T-Mobile earlier this year, it was a whirlwind of phone promotions and phone trade-ins. I traded in my Pixel2 with a value of $200. I received $20 credit instantly, and was told to mail back phone after I get my TMobile Samsung S20. Store sales said 4-6 weeks I will get...

Accounts & Services

why is there data usage recorded when I was asleep and no where near phone?

Looking at data usage for past 12 hours and I see activity despite the fact I was asleep?

Accounts & Services

Click here for Sprint's Community

Powered by inSided

Sign up

Already have an account? Login

Social Login

Login with T-mobile ID

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

Social Login

Login with T-mobile ID

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK