Cool! Two days in a row with inadequate service! Can't beat that for the money! It took two minutes to load THIS page. Now that is fabulous. Dropped phone calls, can't listen to music, can't use Alexa, can't view videos from friends, can't use social media...welcome back to the 1970s, y'all.
My roommate purchased a Franklin T9 on Amazon and activated it with a prepaid plan so he can play games online. However, the device received a firmware update when he attempted to power it off. Since the update, his T9 will neither boot up to the Welcome screen nor provide him mobile hotspot service. There is no help on this topic in T-Mobile's support pages. Is there a fix for this issue? Please help.
I signed up for the Magenta 55+ with 3 lines. All the online pricing quotes show final price of $120 and then $105 with $15 autopay applied (3 lines @ $5 each). In store it was confirmed. The next day, after signup, I log onto T-Mobile and the pricing show $110 ($120-$10 autopay discount). I called the T-Mobile store and representative that help me signup confirmed should be $105 and I should wait for the bill to see if it changes. I was in the store again today and the store manager confirmed should be $105 with $15 discount not $10. She mentioned she had never seen that happen before. She also suggested waiting until the bill is generated. So, I get home and receive a text message that the bill is available and as expected Total Due $110 (not $105) including a $10 autopay discount. Account shows 3 active lines being charged: 2 Lines $70 and 3rd Line $40.
Gracias por el apoyo estoy orgullosa por qué siguen trabajando fuerte un abrazo a todos se que últimamente las cosas están teniendo su demora pero todo eso terminará bendiciones,,Vanessa flores. Hernandez💖💖
I am thinking about getting a vpn. I have the black gateway for the home internet. Are there any connectivity issues
Finally had my fill of the games tricks and incompetence. I loved voicestream/T-mobile for decades but the past 3 years have been awful. Every trade-in had “errors”, coverage in my area has been awful, and phone support folks just don’t care anymore. This latest betrayal of raising the rates on my grandfatherd plan was the last straw and we moved our 6 lines away. If everyone did this T-mobile would have no choice but to reverse these exploitative policies. My new carrier costs less, gave us all free iPhone 15’s and has way better signal. Just do it. Dump T-Mobile.
why do customer so called expert do lie ? and why is the system does not auto calculate, only takes always extra charge.
I honestly don’t think the reps we talk to can read English. I’ve been told that I would get a 3rd line for free back in Aug 2023 and so far T-Mobile has consistently charged me for the 3rd line. Every time I call, they take 20 min to read the memos from previous calls about the same topic, says the issue will be resolved and just how sorry they are about the hassle. I’m about to call them for the 8th time about the same issue and expect to take an hour to resolve the issue that should’ve been fixed 6 months ago and 10 hours of call before.
Here is my story as of 8/15/23: I’m a T-Mobile prepaid customer for several years and was happy with the company so far.I lost my phone on 7/15/23 (ouch) and bought a new Motorola razr+ from T-Mobile on 7/16/23 for $999. Since I knew that I will be abroad for several months, it was important to me that I can also use the phone with a non T-Mobile operator. Thus at the shop the salesperson and me carefully read T-Mobile’s “Unlock your mobile device” page (https://www.t-mobile.com/responsibility/consumer-info/policies/sim-unlock-policy). It says:If the device was activated less than 365 days ago, then the Prepaid account associated with the device must have had more than $100 in refills during that period for each line active on the account. In addition, more than 14 days must have passed since the device was purchased.I refilled my account with two payments ($100 and $20), left the US on 28/7/23 and expected to unlock my device 14 days after purchase. Which didn’t work. After hours wit
good day,Has anybody ported out of Xfinity mobile to T-Mobile? If you don’t mind answering why did you leave Xfinity mobile to T-Mobile? I am a T-Mobile customer and have been for about a decade. I’ve also been an Xfinity cable customer for at least that long. Xfinity is offering me a free iPhone 14 If I give them my mobile business.I thought T-Mobile would price match or give me some sort of sensitive to stay but after several conversations with T-Mobile agents. It was clear they had nothing to offer me. I barely use two gigs most times and I’m paying $50 a month. I think I can get a cheaper deal with Xfinity mobile Plus a new phone; but I’m not crazy about Xfinity’s home Internet and having service issues weekly. I’m not sure if the mobile service will give me any problems. I would like to hear from someone who has had Xfinity mobile please.Thank you
I have been calling 611 from March 2021 to December 2021 about 20 times per month trying to just simply get assistance regarding billing and technical support; and literally every single one of my calls go to T-Mobiles representatives located in the Philippines, overseas. I have requested to speak to a supervisor, manager, or even T-Mobile complaints department for 10 months. I have taken multiple surveys and explained this same issue. T-Mobile Reps in Philippines then transfer me to T-Mobile Reps in London or UK. Prior to T-Mobile merger with Sprint. Customer Service with T-Mobile any time of the day was awesome, fast, efficient and you were not kept on the phone at all. A T-Mobile team was normally assigned and you even had a follow up call from those team members making sure your services were working properly and questions were completely answered. I do not know what happened since Merger??? My services have been extremely poor-horrible, customer service with T-Mobile has been a co
I just switched to T-Mobile (October 2023) and I cant send or receive MMS/group text messages over WiFi.My WiFi has to be OFF and mobile data turned ON for me to send/receive MMS group text messages. (no other combination of the two work other than that)Never had a problem with this on Verizon!And everything i’ve read so far says this is still a persistent issue (I remember i had this issue on t-mobile back in 2013).I’ve been using Samsung S series devices. Currently on my Note10.Is there a fix for this?Why is this still an issue?Seriously considering switching back to Verizon.
When I went into t mobile I got the max plan. 90-100 a month. Now it’s 160, it says “ change in plan” but I never changed anything.
I just started with T-Mobile on the Magenta Max 55+ plan. I activated my new phone using the plan 10 days ago. I am noticing that my mobile hotspot data usage goes up a little bit each day and is now at 2.13 gigabytes. But I have all "Mobile Hotspot & Tethering" settings disabled on my phone settings, and they have been disabled all along. So, how am I using mobile hotspot data? I looked at all the apps that have used mobile data on my phone, and "Mobile Hotspot & Tethering" is nowhere in the list, which is as it should be. I am sending screenshots of the top 5 apps under mobile data usage; and showing that all my "Mobile Hotspot & Tethering" settings are disabled. Furthermore, my TOTAL mobile data usage for the 10 days is only 5.6 gigabytes, so this “error” makes up almost half of my total data usage. What happens if I use 100 GB of mobile data, will T-Mobile say I’ve used 50 GB of hotspot data? I was going to try the mobile hotspot feature today for the first time
How do I file a claim for a repair. There’s a line down the middle of the screen but the glass screen is not broken
my Samsung suddenly lost cell tower access to internet. Any solutions out there ?
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