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Signal

Hello I recently moved over to T Mobile from Boost Mobile and I noticed the first day I switched over my data was super slow I thought maybe it was because I had just moved over so I ignored it but its been about a week and a half and I only have one signal bar on my phone and the data is extremely...

Network & Coverage

Alcatel3t help

My wife has an Alcatel3t. The screen is off and voice is on. It continues to say screen off, device unlocked, etc. How do I turn the screen back on and turn the voice off?

Accounts & Services

change prepaid

Hi i d like to change prepaid planhow can i get this?

Accounts & Services

Google Play Music Replacement on Music Freedom?

I have Music Freedom and have been using Google’s Play Music app which is whitelisted as part of music freedom. I use the Play Music app for both music and podcasts and have so for years now. Google announced in 2018 that they would be eventually sunsetting their Play Music app and going only with t...

Accounts & Services

Error 407

after an update yesterday I’m have this massage in my note 9 Samsung phone error 407 the firmware update could not be completed . please ty again later . over and over my phone almost new I used to be with sprint I paid off the phone and I switched to t mobile . I need help , and let you know I did...

Network & Coverage

Whom to contact to dispute terms and conditions of a deal

To whom it may concern, I had purchased the Samsung Galaxy Tab S6 under the promotion code of: T278. After the first month, I had called TMobile representatives concerning paying off my obligation of the promotion in which that had told me I could do. Therefore I paid it off my obligation and should...

Accounts & Services

alcatel a30 tablet issues after updating

so my tablet updated last week.after the update several apps started freezing. For example both facebook and reddit.Chrome will not play any videos.I have both cleared the cache and factory reset the tablet. The problems persist even then.is anyone else having problems

Using a checking account to pay for my bill?

If I am not able to get online and pay through the app, can I pay my bill through a checking account by phone?

Accounts & Services

Charged $61 for 17 min call to Ireland?

So I just got my monthly bill and there was a charge of $61 for two calls to my Mom in Ireland last approx 17 mins. I’ve called home before without getting charged this amount.Has T-mobile upped their international rates or something, because this is a deal breaker with me.

Accounts & Services

Samsung A71 5G Network Connection Issues

Sorry I accidently marked my last post on this solved but it is not solved: So I bought a new samsung a71 5g from the tmobile store almost 2 weeks ago. Love the phone overall but the signal is getting me under 3mbps download and maybe 5mbps upload speeds in places by old phone was pushing 30mbps. A...

Recently active

Unable to receive calls or texts from AT&T network customers

Have a number of phone on my plan, one of the phone numbers cannot receive calls from AT&T network cell phones (AT&T, Cricket, ..) Has been going on for a number of months.Changed multiple phones (iPhone, Samsung, LG)Changed service provider - Verizon to T-Mobile (both providers with s...

Network & Coverage

Please, do NOT shutdown 2G

As soon as AT&T shut down 2G I switched to T-Mobile.Now I am hearing rumors that T-Mobile is shutting down 2G at the end of 2020.I have an Ebay bushiness unlocking AT&T older phones for use on T-Mobile. Shutting down 2G will make all these phones useless, creating an unimaginable amount of...

Network & Coverage

Signal

Hello I recently moved over to T Mobile from Boost Mobile and I noticed the first day I switched over my data was super slow I thought maybe it was because I had just moved over so I ignored it but its been about a week and a half and I only have one signal bar on my phone and the data is extremely...

Network & Coverage

Alcatel3t help

My wife has an Alcatel3t. The screen is off and voice is on. It continues to say screen off, device unlocked, etc. How do I turn the screen back on and turn the voice off?

Accounts & Services

change prepaid

Hi i d like to change prepaid planhow can i get this?

Accounts & Services

Article Phone Giveaway!

Scam Shield is here and we’re ecstatic to give folks a new way to protect themselves from scam calls. To sweetin’ things up for Scam Shield app users, we’re giving you the chance to receive a brand new device! The GiveawayProtecting yourself from scammers is more important than ever. In 2019 over 5...

Misleading sales reps

About six months ago I changed from AT&T to tmobile. Aside from the occasional no service...I've had a good time using them for my mobile provider, however if something sounds to good to be true, it probably is. I was told by a salesmen in the store that the jump program would allow me to upgrad...

Accounts & Services

Google Play Music Replacement on Music Freedom?

I have Music Freedom and have been using Google’s Play Music app which is whitelisted as part of music freedom. I use the Play Music app for both music and podcasts and have so for years now. Google announced in 2018 that they would be eventually sunsetting their Play Music app and going only with t...

Accounts & Services

Error 407

after an update yesterday I’m have this massage in my note 9 Samsung phone error 407 the firmware update could not be completed . please ty again later . over and over my phone almost new I used to be with sprint I paid off the phone and I switched to t mobile . I need help , and let you know I did...

Network & Coverage

Whom to contact to dispute terms and conditions of a deal

To whom it may concern, I had purchased the Samsung Galaxy Tab S6 under the promotion code of: T278. After the first month, I had called TMobile representatives concerning paying off my obligation of the promotion in which that had told me I could do. Therefore I paid it off my obligation and should...

Accounts & Services

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