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T-Mobile Credit Check

Hi.I first signed up for T-Mobile two months ago. When I signed up, they asked to do a credit check. They told me my credit was great. I’m 18 years old, so one of my parents is dual-enrolled with me on my debit card. This week I’m planning to go to the bank to have my parent be removed from my card,...

Accounts & Services

Severe packet loss on 5G and speeds so slow it's unusable everywhere

I have had the OnePlus 8 Pro for 4 months. 5G has never functioned well any place I have been. As an example at my home in Seattle, I get 60-110 Mbps on LTE with 5G disabled. If I turn on 5G, I get 3 Mbps and 99.7% packet loss. Phone calls drop within 20 seconds, data won’t load, etc. This continues...

Network & Coverage

trying to update note 9 to android 10

I have a Note 9 with Sprint firmware - n960usqs3csj2 it tells me there is no update when i try OTA updating. I should be able to update it to the current firmware of N960USQU3DTA4how do i get android 10 on my note 9? the tmobile store wasnt helpful and unable to do anything.I currently have a Tmobil...

S20 5G errors and no service after OTA update this weekend

My new S20 5G received an OTA update this weekend and now I keep getting errors saying “com.android.phone keeps stopping” and I cannot send or receive calls or texts. I called Support, they walked me through clearing cache and data of the Phone app as well as SIM Toolkit - neither worked. We final...

phone credit limit

So have been a customer since 2016. i never been on auto pay till the beginning of 20. i did it for the saving we receive for doing so. Any way like most of us we would like to up grade and have the latest and greatest. I called today to up grade it was the worst experience and it had nothing to do...

T-Mobile for Business

MoFi4500

Has anyone attempted to use their Home Internet Sim in a MoFi4500 modem/router to gain the ability to use a signal amplifier and/or external antennas?

TV & Home Internet

Keeping the phone number

I’m currently out of country so I’m not using the service even though I plan to resume in the future.My last payment was on July 17th (until August 17th). For how long is my number and the account saved if I am not paying for it? (meaning - for how many months (if that’s applicable) can I not use th...

Accounts & Services

Iphone 12 pro pre-order

Placed the order online on 16 oct 2020 but for some error my order was cancelled. I called in to ask but all they said was it was system’s error and need to place to order again. I lost my place in queue and now I have wait for another 3 weeks to get the phone and customer service is not able to to...

One Plus 8 android 11 update ETA?

Does anyone have any information on when T-Mobile will release the android 11 update?

Problem, please need to solve very quickly.

I tried thru browser to sent or print my last bills (i just need document) and i cant do it, since my app doesn't work (about 1 year, i was calling speaking with customer and nothing. i have android) but its not my main concern, next i came to T-mobile office to ask them: Please sent me a copy of my...

Accounts & Services

Recently active

T-Mobile Credit Check

Hi.I first signed up for T-Mobile two months ago. When I signed up, they asked to do a credit check. They told me my credit was great. I’m 18 years old, so one of my parents is dual-enrolled with me on my debit card. This week I’m planning to go to the bank to have my parent be removed from my card,...

Accounts & Services

Severe packet loss on 5G and speeds so slow it's unusable everywhere

I have had the OnePlus 8 Pro for 4 months. 5G has never functioned well any place I have been. As an example at my home in Seattle, I get 60-110 Mbps on LTE with 5G disabled. If I turn on 5G, I get 3 Mbps and 99.7% packet loss. Phone calls drop within 20 seconds, data won’t load, etc. This continues...

Network & Coverage

trying to update note 9 to android 10

I have a Note 9 with Sprint firmware - n960usqs3csj2 it tells me there is no update when i try OTA updating. I should be able to update it to the current firmware of N960USQU3DTA4how do i get android 10 on my note 9? the tmobile store wasnt helpful and unable to do anything.I currently have a Tmobil...

Official iPhone 12 Pre-order Thread

To get information about the iPhone 12, check out the official New Apple iPhone 12 is here! blog. This device is available for pre-order on October 16, 2020 and available for purchase on October 23, 2020. The iPhone 12 mini and iPhone Pro Max will be available for purchase on November 11, 2020. Ha...

S20 5G errors and no service after OTA update this weekend

My new S20 5G received an OTA update this weekend and now I keep getting errors saying “com.android.phone keeps stopping” and I cannot send or receive calls or texts. I called Support, they walked me through clearing cache and data of the Phone app as well as SIM Toolkit - neither worked. We final...

Can I upgrade my device through JUMP if the screen is cracked?

So I had been thinking of upgrading my Galaxy S7 to a newer device, but I recently dropped it and the screen cracked a little from one of the corners. I'm fully aware that in order to fix it I have to pay $175 and I'd get a refurbished S7 but I was hoping I didn't have to pay that if I could upgrade...

phone credit limit

So have been a customer since 2016. i never been on auto pay till the beginning of 20. i did it for the saving we receive for doing so. Any way like most of us we would like to up grade and have the latest and greatest. I called today to up grade it was the worst experience and it had nothing to do...

T-Mobile for Business

MoFi4500

Has anyone attempted to use their Home Internet Sim in a MoFi4500 modem/router to gain the ability to use a signal amplifier and/or external antennas?

TV & Home Internet

Why does the service usually suck?

So I've been a loyal T-Mobile customer for over a decade now and figured that over time, the service would get less shoddy and T-Mobile would become quite a reputable company. Oh how I've been so wrong and continue to be the laughing stock amongst my friends when it comes time to stream a video or s...

Network & Coverage

Keeping the phone number

I’m currently out of country so I’m not using the service even though I plan to resume in the future.My last payment was on July 17th (until August 17th). For how long is my number and the account saved if I am not paying for it? (meaning - for how many months (if that’s applicable) can I not use th...

Accounts & Services

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