Ask a question
Login

T-Mobile Support Community

Categories
Help others
Recently active

Accounts & Coverage

Accounts, Plans, Business, and Entertainment

Accounts & Services

6765 topics ({n} new)
30774 Replies ({n} new)

Network & Coverage

1921 topics ({n} new)
14046 Replies ({n} new)

T-Mobile for Business

52 topics ({n} new)
213 Replies ({n} new)

TV & Home Internet

8 topics ({n} new)
20 Replies ({n} new)

Devices

Apple, Android, SyncUP, and more!

Android

3777 topics ({n} new)
29417 Replies ({n} new)

Apple

792 topics ({n} new)
4508 Replies ({n} new)

SyncUP and IoT

400 topics ({n} new)
1709 Replies ({n} new)

Other Devices

968 topics ({n} new)
4986 Replies ({n} new)

Just for Fun

Relax, kick back, and have some fun

Blog & Updates

187 topics ({n} new)
0 Replies ({n} new)

Magenta Lounge

548 topics ({n} new)
9481 Replies ({n} new)

2G speeds on simply prepaid unlimited

My tablet is getting .6 Mbps while tethered to my phone. That’s 2G, and I have the Simply prepaid unlimited plan so my speeds should be at least 3G. What’s going on? i also know the problem isn’t the tablet because last month I was able to tether to the same device and get 25 Mbps

Network & Coverage

Does T-Mobile Community = Cheaper Bills?

Since customers are now answering customer’s questions, does this mean T-Mobile will be lowering our bills? Are customers compensated for their time while providing support to this company?

Accounts & Services

No service for two weeks due to IMEI locked

I have no service for almost two weeks already. The IMEI got locked on its own. Im calling and texting and visiting local store daily . All agents and departments give me different answers, promising to resolve the issue within a couple of hours, blah-blah-blah... Two weeks! Twice they told me...

Accounts & Services

"Fair Coverage"

I am new to TMobile. The coverage at my home (which is now largely my office) according to your maps has “fair coverage”. It is not reliable - I drop calls, texts do not always go through and even trying to call out will often take several tries. Can I get a booster for my home? Wifi calling and t...

Network & Coverage

Circle safe search

The Google safe search function automatically disables and I can’t figure out why. I need it to not do this. Is there a fix in the works?

Accounts & Services

Weird issue: cannot make domestic calls from my phone

I have landed on a weird issue: cannot make any outgoing domestic phone call, but can make international phone calls. Furthermore, swapping the sim into a different phone allows me to make domestic calls and so does having a different sim on my current phone. I talked to T-Mobile reps using the help...

Accounts & Services

Problems with reception, dropped calls, dropped texts, phone

Last year, I switched from Verizon to T-Mobile because of the stellar pricing available for unlimited data. However, the process of switching to T-Mobile was difficult and led to many conversations with the folks at T-Mobile. At first, I was wary about the customer service -- but by the time everyth...

Network & Coverage

T-mobile app doesn't work on my Samsung Galaxy S20

The T-Mobile app used to work fine up until a few months ago. I used to pay my bills, look up my data usage and all, but now whenever I go on it, it keeps showing the message "we're not ready for your account type yet..." whereas on my wife's cell phone (Samsung Galaxy S10), which by the way is on t...

more cell towers

Is it possible to get a tower closer to where we live, 32.856951,-96.368483? Service in and around the house is horrible, just had some neighbors switch to another carrier due to the poor signal. We have been with TM for decades and would hate to switch but we need our phones to work.

Network & Coverage

canceled account

I finally canceled my account for a nonexistent device. Why am I being billed? How am I supposed to verify the account with a text when there is no device? Why is the customer service so awful?

Accounts & Services

Recently active

call list

I need a list of all incoming and outgoing calls made on my cell no. today, Sat. 7th.

Accounts & Services

2G speeds on simply prepaid unlimited

My tablet is getting .6 Mbps while tethered to my phone. That’s 2G, and I have the Simply prepaid unlimited plan so my speeds should be at least 3G. What’s going on? i also know the problem isn’t the tablet because last month I was able to tether to the same device and get 25 Mbps

Network & Coverage

Does T-Mobile Community = Cheaper Bills?

Since customers are now answering customer’s questions, does this mean T-Mobile will be lowering our bills? Are customers compensated for their time while providing support to this company?

Accounts & Services

No service for two weeks due to IMEI locked

I have no service for almost two weeks already. The IMEI got locked on its own. Im calling and texting and visiting local store daily . All agents and departments give me different answers, promising to resolve the issue within a couple of hours, blah-blah-blah... Two weeks! Twice they told me...

Accounts & Services

Assurant return concern

I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am...

Accounts & Services

Text messages are delayed sending and receiving

When I receive a text message, I often get it and it shows 5+ minutes old. Its even been in excess of a day - this when I have plenty of signal and can make voice calls and use data without issue. I use the standard stock Messaging app. I also have delays sending messages. It spins and spins and a r...

Network & Coverage

"Fair Coverage"

I am new to TMobile. The coverage at my home (which is now largely my office) according to your maps has “fair coverage”. It is not reliable - I drop calls, texts do not always go through and even trying to call out will often take several tries. Can I get a booster for my home? Wifi calling and t...

Network & Coverage

Circle safe search

The Google safe search function automatically disables and I can’t figure out why. I need it to not do this. Is there a fix in the works?

Accounts & Services

Weird issue: cannot make domestic calls from my phone

I have landed on a weird issue: cannot make any outgoing domestic phone call, but can make international phone calls. Furthermore, swapping the sim into a different phone allows me to make domestic calls and so does having a different sim on my current phone. I talked to T-Mobile reps using the help...

Accounts & Services

Problems with reception, dropped calls, dropped texts, phone

Last year, I switched from Verizon to T-Mobile because of the stellar pricing available for unlimited data. However, the process of switching to T-Mobile was difficult and led to many conversations with the folks at T-Mobile. At first, I was wary about the customer service -- but by the time everyth...

Network & Coverage

Click here for Sprint's Community

Powered by inSided

Sign up

Already have an account? Login

Social Login

Login with T-mobile ID

Username *

E-mail address *

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

Social Login

Login with T-mobile ID

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK