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Unlocked phone from Best Buy and Tmobile 5g

This morning I purchased an unlocked Motorola Edge 5g phone from Best Buy. The phone works fine and I got an R-15 SIM card from Tmobile, but so far I have not seen any 5g coverage using it.I have read about OTA updates having been done on people’s phones.Is this OTA update needed for my phone to get...

Network & Coverage

Is this website working?

I’ve only used the T-Mobile website a few times. This evening I tried upgrading my device but when I try to check out nothing happens. Not sure if this is a common occurrence? Curious as to why it even lets me “check out” and enter card information if nothing happens. My browser is up to date and I’...

Accounts & Services

S9 Pictures taking too long to load on text message screen

After the last T-mobile software upgrade my Galaxy S9 that i never had issues with.... When im on the text message screen and open to send a picture, the pictures are sometimes blank (until somehow in the background it uploads it to the text message screen). When i try to add picture to text message...

Accounts & Services

Iphone keypad prompts not recognized

When on call with an automated system and I am prompted to press “5” my keypad tone is not recognized. This issue started with my Iphone 7plus, months ago. I figured it was time for an upgrade I purchased an Iphone 11 pro, I have had this phone for 2 weeks and I am having the same issues. My phone h...

Unlimited plan for 3

Recently, I added a 3rd line to my simple choice plan. For the original 2 lines I still have a limit of 2GB 4G data. The 3rd line has 6 GB. Is there a better unlimited plan for 3, for $100, all taxes and charges included? The essentials is $105, but with taxes it would be closer to $125. Maybe I sho...

Accounts & Services

Galaxy Note 10 Wi-Fi Calling Preferences Updated Automatically

I received the September security patch last night (N970U1UES4CTH1). When I’m at work, I have to use Wi-Fi calling to get texts or calls since I am on the ground floor where there’s no signal. I’ve never experienced any issues with this, however since this morning, I’ll randomly get a notification s...

Linking T-Mobile account with Mint

Any idea how to link them? Mint is giving me this alert:T-Mobile blocks Mint from connecting with them.Let them know you'd like to be able to connect Mint.Thanks for any suggestions,PP

Accounts & Services

Not Receiving Texts on New Phone

I had to replace my phone (Moto X 4), and purchased an unlocked Moto G Power. After setting up the new phone, I am not receiving texts from some contacts.What has been tried:Verified that these contacts are NOT blocked Verified can receive phone calls from contacts, and they receive texts sent by me...

Network & Coverage

OnePlus 8 5G IN2017 Dual SIM support on Android 11

From the OnePlus Community, people who are testing Android 11 Open Beta on compatible OnePlus 8 5G devices, it is common knowledge the Dual SIM support was added and is working. I would like to know if this feature will be enabled on T-Mobile branded OnePlus 8 5G IN2017 devices as well. I am truly d...

LTE is super slow and not connecting!!!

Ever since last Thursday 03/25 the LTE signal just wouldn’t connect or is super slow. Prior to that the internet was good but since then doing basic like checking emails or sending messages would take forever or would fail due to connection issue. This issue is specifically in my office space and wh...

Network & Coverage

Recently active

Unlocked phone from Best Buy and Tmobile 5g

This morning I purchased an unlocked Motorola Edge 5g phone from Best Buy. The phone works fine and I got an R-15 SIM card from Tmobile, but so far I have not seen any 5g coverage using it.I have read about OTA updates having been done on people’s phones.Is this OTA update needed for my phone to get...

Network & Coverage

Article Unable to make payment

I want to pay my bill but your system does not want to accept it. Your system shows "Enter a valid card number" or "Enter a valid routing number" for the cards/accounts that have been used for a long time to pay T-Mobile bills without any problems before. That looks to me like a bug in your web/paym...

Accounts & Services

5G slower than 4G.

I've got a brand new S20u and there's a cell tower about 100 yards from my house, I can plainly see it from my driveway. When doing a speed test (outside with no obstacles) on 5G, I get 8-11mbps but when I switch to 4G, I get the normal 70+mbps What could be the reason for this? I know the 600mhz 5G...

Network & Coverage

Is this website working?

I’ve only used the T-Mobile website a few times. This evening I tried upgrading my device but when I try to check out nothing happens. Not sure if this is a common occurrence? Curious as to why it even lets me “check out” and enter card information if nothing happens. My browser is up to date and I’...

Accounts & Services

S9 Pictures taking too long to load on text message screen

After the last T-mobile software upgrade my Galaxy S9 that i never had issues with.... When im on the text message screen and open to send a picture, the pictures are sometimes blank (until somehow in the background it uploads it to the text message screen). When i try to add picture to text message...

Accounts & Services

Iphone keypad prompts not recognized

When on call with an automated system and I am prompted to press “5” my keypad tone is not recognized. This issue started with my Iphone 7plus, months ago. I figured it was time for an upgrade I purchased an Iphone 11 pro, I have had this phone for 2 weeks and I am having the same issues. My phone h...

Block scam calls from leaving voicemail?

I have a Galaxy S10+ and Magenta Plus plan. I started receiving "Social Security" scam robocalls from a 520 area code number about a week ago, and suddenly in the last 2 days, they're calling me non-stop, literally every 30 to 60 minutes during the day. I blocked the number after the first couple...

Accounts & Services

Unlimited plan for 3

Recently, I added a 3rd line to my simple choice plan. For the original 2 lines I still have a limit of 2GB 4G data. The 3rd line has 6 GB. Is there a better unlimited plan for 3, for $100, all taxes and charges included? The essentials is $105, but with taxes it would be closer to $125. Maybe I sho...

Accounts & Services

Galaxy Note 10 Wi-Fi Calling Preferences Updated Automatically

I received the September security patch last night (N970U1UES4CTH1). When I’m at work, I have to use Wi-Fi calling to get texts or calls since I am on the ground floor where there’s no signal. I’ve never experienced any issues with this, however since this morning, I’ll randomly get a notification s...

Linking T-Mobile account with Mint

Any idea how to link them? Mint is giving me this alert:T-Mobile blocks Mint from connecting with them.Let them know you'd like to be able to connect Mint.Thanks for any suggestions,PP

Accounts & Services

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