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Accounts, Plans, Business, and Entertainment

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T-Mobile for Business

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Devices

Apple, Android, SyncUP, and more!

Android

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Apple

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SyncUP and IoT

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Relax, kick back, and have some fun

Blog & Updates

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Magenta Lounge

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How do I File a complaint with TMobile?

Hi All, I’ve tried to resolve a billing issue that has been going on for 12 months, ever since I switched to TMobile on a promotional plan in July of last year. I have had to call every month to have my bill manually adjusted. Often, it takes as much as 2 hours to resolve the issue to get the credi...

Accounts & Services

s10e update

Why haven't we gotten our security updates? Still stuck on May. TMobile is behind everyone and it's the last branded phone I'm buying.

Prepaid Account Number

Hello, where do I get my account number for prepaid? Some threads say it’s your phone number, others say you gotta call. I cannot call as my number is apparently in limbo. What do I do? Also, the new carrier (Still through T-mobile but through work) Requires original activation area code, I’ve moved...

Accounts & Services

Samsung S20 5G line, USA UNLOCKED model questions

Best Buys sells the USA S20 5G series UNLOCKED phones. These are NOT the Dual Sim International models. The USA Unlocked phone specs state Bands 71/n71 support. But neither Tmobile nor Samsung knows the answers to these questions. 1. Does the phone work on Tmo 5G (assuming tower coverage)...

No Robocall blocking on T-Mobile

Dozens and dozens of fake scam robocalls everyday. Since T-Mobile has never implimented a robocall blocker, how do we do it? What other apps, etc?

Accounts & Services

Will T-Mobile be providing Free MLB.TV as has been done in years past?

Hi, I have been a T-Mobile user for a number of years. I was quite elated that T-Mobile provided free MLB.TV last year and the year prior. Will that be the case this year?

Accounts & Services

Next Steps to Unlock an iPhone? Frustrated!

Hello! Over the weekend, I paid off an iPhone XR I purchased from T-Mobile back on 10/19/2018. I spent a chunk of yesterday and today with support to try and get the phone unlocked, but they are unable to do so. According to the support reps I’ve spoken to, there is a different IMEI number on the...

Voicemail

I deleted visual voicemail . How to I retrieve it?

Error 407

after an update yesterday I’m have this massage in my note 9 Samsung phone error 407 the firmware update could not be completed . please ty again later . over and over my phone almost new I used to be with sprint I paid off the phone and I switched to t mobile . I need help , and let you know I did...

Network & Coverage

OnePlus 8 MMS over wifi not working

Have tried both stock and google messaging app, wifi calling on or off and with cell or wifi set to a priority no combination works if connected to wifi.others here OnePlus 8 MMS help : tmobile are having the issue as well it appears.Anyone else having this issue or have a fix? I live in a congeste...

Recently active

Need help now

I cannot use phone - cannot see display until fixed and need to reach customer service. Is there any chat or email way to contact you? When I hit the "message us" it does not have that option. Help!

Accounts & Services

I like to know how much I owed for I phone 7 or

I like to know how much I owed for I phone 7

Accounts & Services

What do you think of the new look?

Hey all! Just wanted to jump in and see what you thought of the new look! Also let us know if anything isn't working right. Here's a couple things we know about and are working on: Badges for specific actions, like commenting a number of times, won't show until you do the action again. Points tota...

How do I File a complaint with TMobile?

Hi All, I’ve tried to resolve a billing issue that has been going on for 12 months, ever since I switched to TMobile on a promotional plan in July of last year. I have had to call every month to have my bill manually adjusted. Often, it takes as much as 2 hours to resolve the issue to get the credi...

Accounts & Services

s10e update

Why haven't we gotten our security updates? Still stuck on May. TMobile is behind everyone and it's the last branded phone I'm buying.

Prepaid Account Number

Hello, where do I get my account number for prepaid? Some threads say it’s your phone number, others say you gotta call. I cannot call as my number is apparently in limbo. What do I do? Also, the new carrier (Still through T-mobile but through work) Requires original activation area code, I’ve moved...

Accounts & Services

Article Questions on COVID-19?

Do you have any questions that aren't covered our Newsroom post or Frequently Asked Questions? Want to let us know how you think we're doing? Drop a comment below!

Accounts & Services

Samsung S20 5G line, USA UNLOCKED model questions

Best Buys sells the USA S20 5G series UNLOCKED phones. These are NOT the Dual Sim International models. The USA Unlocked phone specs state Bands 71/n71 support. But neither Tmobile nor Samsung knows the answers to these questions. 1. Does the phone work on Tmo 5G (assuming tower coverage)...

No Robocall blocking on T-Mobile

Dozens and dozens of fake scam robocalls everyday. Since T-Mobile has never implimented a robocall blocker, how do we do it? What other apps, etc?

Accounts & Services

T-Mobile Mobile Internet Plans For HotSpots

If I recall correctly, the T-Mobile Mobile Internet Plans were unlimited earlier on during the COVID-19 pandemic quarantine. Is that still the case or are they throttling at the specified limits now? https://www.t-mobile.com/support/plans-features/mobile-internet-plans-for-hotspots

Accounts & Services

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