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Help others

Are all 5g phones T-Mobile is currently selling compatible with the company's new "Standalone" 5g network?

Today several tech news sites announced that T-Mobile marked the rollout of its “standalone” 5G network. This is apparently some change to the 5G network so that it no longer “piggybacks” off the company’s 4G LTE network. The articles all mention that TMO will be working with OnePlus, Qualcomm, and...

Network & Coverage

Not receiving text

Hi there, I recently encountered problems texting one contact in my phone in particular. Everything was fine and then all of a sudden, she stopped receiving my texts. I know I have not been blocked, and I have tried every trouble shooting method I could find online. I have a galaxy S10. Is there...

Android

Voicemail

When other people call me, they can’t leave a voicemail; the call just ends. My voicemail is set up, and whenever I dial in, it just says that there are no messages in my mailbox.I have an iPhone 11 Pro.Thank you.

Apple

Samsung Galaxy s20 Plus Update and Beta Testing

I have a question about when the Samsung Galaxy S20 Plus will be receiving It’s next update from T-Mobile? I.E. Security Patch from July Or August? Also does anyone know how to join T-Mobile Beta testing for your device?

Android

Google Play Music Replacement on Music Freedom?

I have Music Freedom and have been using Google’s Play Music app which is whitelisted as part of music freedom. I use the Play Music app for both music and podcasts and have so for years now. Google announced in 2018 that they would be eventually sunsetting their Play Music app and going only with t...

Accounts & Services

voicemail not working

For awhile no one could leave a voicemail and I have no idea why. I tried resetting but always says the number is unavailable. I even looked at visual voicemail but it says it's unable to contact the VM application server. How can this be fixed?

Android

Plan change same day

I am on the Essentials Plan and took a last-minute trip to the UK from the US. I tried to change my plan to Magenta so I can use the service here. It looks like the change I made will kick in on the next cycle. Is there a way to make this change immediately?

Magenta Lounge

Recently active

Prepaid customer, cannot add autopay method

Four days ago, I changed to the $40/month Simply Prepaid plan. Despite multiple attempts over the past two days, I am unable to set up any payment methods. I get one of a few error messages depending on how I try:When attempting to add a new payment method, no matter what card I use, I get the messa...

Accounts & Services

Article FEWER SCAM CALLS. PERIOD

Scam calls exploded in 2019 making it the #1 complaint to the FCC. T-Mobile is taking action with Scam Shield the free option giving you fewer spam calls. What is Scam Shield Imagine a world where robo and scam calls were stopped in their tracks before reaching your phone. That’s where Scam Shield...

Blog & Updates

Whatsapp call became wifi calling

Accounts & Services

Can unlock my iPhone 10max cellphone?

Hi, is there any way I can unlock my iPhone 10max cellphone?I had to get a screen replacement and it reset my whole iPhone. My phone is paid off, so I don't have recurring payments through Tmobile.. any way you could help or would I have to go through a 3rd party to fix my cellphone?

Accounts & Services

Do NOT download Scam Shield on your Phone: it's a T-Mobile scam!

Like many of you, I got communication from T-Mobile that recommended downloading the new featutre Scam Shield to supposedly filter scams. As an idiot, I downloaded that app on my phone, and set up the preferences to the strictest scam filters.And now, I’m getting way more scam/marketing calls than I...

Accounts & Services

Is there a timeline for when Android 10 will be available for Tab S4 LTE?

The android 10 update has been pushed out to some tab s4 variants, but no indication of that update has been seen for the LTE variant on T Mobile, how soon can we expect the update to push out?

Android

OnePlus Dropping Connections

Android

Tmobile Insider Hookup code?

Hi! I have been with tmobile for 15+ years and I have never gotten an insider hookup code. Does anyone have a type 3 code they are not using that I can have? Thanks so much in advance!

Accounts & Services

Unable to receive calls or texts from AT&T network customers

Have a number of phone on my plan, one of the phone numbers cannot receive calls from AT&T network cell phones (AT&T, Cricket, ..) Has been going on for a number of months.Changed multiple phones (iPhone, Samsung, LG)Changed service provider - Verizon to T-Mobile (both providers with s...

Network & Coverage

Are all 5g phones T-Mobile is currently selling compatible with the company's new "Standalone" 5g network?

Network & Coverage

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