Hello, I used to text this mobile phone for several months. I am using a Samsung Galaxy S21. However, today, the text fails to be sent. Then, I look at my contacts for the mobile phone number and it is changed to:sip:[phone number]@msg.pc.tmobile.com;user=phone I removed this and updated the contacts with the correct phone number, but the text does not go through and the contacts is changed back to sip:[phone number]@msg.pc.tmobile.com;user=phone Any idea what is going on? I am able to text other people. Thanks, Paul
On my current 4/2/23 T-Mobile bill, there are THREE outgoing calls from 3/14/23 to Malaysia (10:46, 10:47, & 10:58 am). These calls were allegedly made FROM my 82 Y/O mom’s iPhone (in the U.S.) and she doesn’t know anyone in Malaysia. Having seen other complaints on this Community forum website, I am wondering if this is an ongoing fraud/spoofing issue that is a direct result of the recent T-Mobile data breach, or some type of phishing scam and U.S. T-Mobile customers are being targeted? I have asked my mom to review her iPhone’s “Recent” calls list (outgoing) on this date for ANY proof we can present to T-Mobile to support our claim. I think at this point, a class action law suit maybe necessary.
When I started on T-Mobile, I thought it was all like the rest. I stsrted with a 5g Home Intetnet, which suddenly stopped working, and I left a bad review, thinking I was getting ripped off (like 7 years with my previous carrier with the initial ST). I have to apologise for the bad review, as T-Mobile customer service fix was ed the problem and my home network has never been happier, and fast. (Early in the morning, I have achieved up to 10MB/sec)This prompted me to switch my Straight Talk phone to 100% T-Mobile.My experience was really good, and customer service was really friendly, responsive, and effective. (And didn't seem to just be reading from a paper)Thank you T-Mobile.(Pro tip: to get the most out of T-Mobile 5g home internet with your own router, make sure it is the fastest you can afford, the experience is great)
Fraudulent calls: One 2 min and one 32 minute call were made to the UK - for a WHOPPING $102!!! This is NOT correct. The family member with that phone line doesn’t even know how to make international calls. What should we do? How do we get this corrected?
Every so often, maybe about once or twice a week, I will encounter this problem where I will make or receive a phone call and the call will sound garbled in general, but voices will sound robotic and unclear. Even the dial tone is garbled. This has happened while calling other mobile phones as well as calling a landline. Every time it has happened, I have been in an area with good coverage, normally full coverage or near-full coverage. If I am streaming music prior to the call, it will be choppy and have streaming issues when I end the call. The only method I have found to resolve it is to restart my phone, which is not an ideal experience. Has anyone else encountered this issue? I never experienced this when I was previously on the AT&T network and I'm concluding it is probably a network issue rather than a device issue, however I haven't ruled out either as a possibility. My device is a Moto G4 Play, which hasn't had any problems since I got it.
I received a bill charge of $357 for international calls that I did not make. It was ten calls to unknown number in Sweden. I contacted T-Mobile and trying to dispute for several times and they insisted that I made those calls and I have to pay. What else should I do next?
T-Mobile is falsely claiming that they participate in the ACP program, when in fact they make qualifying customers cancel their T-Mobile internet and open a Metro account in order to get their ACP credit, therefore the credit is accepted by a third party and not T-Mobile.
I deleted a voice message by mistake and do not know how to retrieve it from trash. How do you undelete?
We have 5ggoplus and if we downgrade to the 4g plan, what incentives or benefits do we loose? Other than our cost goes down $153/month.
I get several sms messages from short codes on my arcadian gateway and i keep getting messages as if i signed up for sms alerts but i never did. My guess is the previous owner of the phone number assigned to me forgot or was unable to get rid of sms alerts from whatever website they used but i would love to be able to reply to texts on the gateway and opt out of them by going to 192.168.12.1 on my pc.
I'm in CT...I've been dealing with these same problems since January, they gave me a replacement phone at 1st, then after like 3 months with same problems i bought a brand new phone and im still having dropped call, phone goes blank, txt dont go through or they are delayed and they keep making it seem like im the only person having this problem and keep making me reset my phone and giving me a $20 credit which is definitely not acceptable when my bill is almost $500 a month, at 1st it was just my line but now its all 5 of my lines and actually everyone i know that has T-Mobile is having these problems, i get the most dropped calls and undelivered txt late morning, evening and late night. They also told me that should use a 3rd party app to send txt and pictures because the phones arent really for that...all the phones on my acct are good phones with great cameras, the camera is always 1 of the main advertised features so why wouldn't i be able to use it...i have samsung s23, 2 iPhone
I pay for Peacock Live so I can get my local news but now it's showing news in Charlotte NC and I'm in Yorktown, VA. our news comes from Portsmouth/Norfolk. This has been happening for over 2 weeks. I thought T Mobile was working on a work around. How can I get back to my local news and stay there? I really like the service on streaming it’s so much better than we had with Verizon. Help
I ordered T-Mobile internet service, and was supposed to get an Amazon Fire TV. Not sure where to check the status?
I have been calling 611 from March 2021 to December 2021 about 20 times per month trying to just simply get assistance regarding billing and technical support; and literally every single one of my calls go to T-Mobiles representatives located in the Philippines, overseas. I have requested to speak to a supervisor, manager, or even T-Mobile complaints department for 10 months. I have taken multiple surveys and explained this same issue. T-Mobile Reps in Philippines then transfer me to T-Mobile Reps in London or UK. Prior to T-Mobile merger with Sprint. Customer Service with T-Mobile any time of the day was awesome, fast, efficient and you were not kept on the phone at all. A T-Mobile team was normally assigned and you even had a follow up call from those team members making sure your services were working properly and questions were completely answered. I do not know what happened since Merger??? My services have been extremely poor-horrible, customer service with T-Mobile has been a co
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