Within the last week we have no data at all. Two of our lines have an extra data package and they are the only ones with data. We are on the grandfathered simple choice plan with unlimited talk text and data we’ve been on this plan for over 17 years we received either 1 GB or 3 GB of high-speed data, and after that, it slows down. But now there’s nothing!!! when I look at our account the plan now reads simple choice unlimited talk and text. What I want to know is, did T Mobile just change the plan? is it my account only? Is anyone else experiencing the same thing?
T mobile is terible. Also, if you are in the military, don't get this service. I canceled my account since I am going to get station overseas and what they did was just temporary cancel it and without my knowledge it was reactivated and now I received a bill even I don't use their service.
I have four lines on Simple Choice. They were given free Unlimited 4G data on all lines a few years ago. For Simple Choice Plans that are grandfathered, can a new line be added with the free Unlimited Data that was offered to the existing lines a couple of years ago?
When Split 2.4 and 5G networks can i use the same password for both the networks?
I’ve been a loyal TMobile customer for years -- have 5 lines. Just tried adding a sixth line to my grandfathered Simple Choice Plan. One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?
Anyone else having trouble with TMobile meeting it’s promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…
I’ve added separate networks (2.4 Ghz and Ghz) to my T mobile internet list of networks. I now have those two plus the “combined” network. My Roku Stick+ can “see” the combined network and the 2.4 network but not the 5 Ghz network. When I first contacted T Mobile about this I was told that the 5 Ghz network appeared to be “disabled” on THEIR END. A work ticket was started to re-enable it. After I couple of weeks I still have this problem. Can I re-enable it myself or at least try something different?
good morningMy name is Heimar Murcia and I have been a loyal customer of T Mobile for more than 15 years. I personally consider that the product that you offer to the market is a very good quality product, excellent and I could say that it is currently the best. Unfortunately, in my personal opinion, I believe that they have completely neglected the most important resource of any company, THE HUMAN RESOURCE, and it is thanks to this that I have made the difficult decision to move to one side of your company and find another that will help me. offer something similar to what I have, basically, on the recommendation of the people you have in the customer service line. Here the situation presented in my account,A couple of years ago, I went to a T Mobile store to find out about a product that offered WI FI for my vehicle, due to a personal situation, I had to move for long days and someone recommended that I buy it, the employee of the the first thing he did at the store was to assign a n
2 months ago after using Reiboot from Tenorshare to repair my phone that was not installing updates, it has been stuck on this screen. When I do a hard reset, it shows me the apple logo, but quickly returns to restore. My home button broke so I can’t even use Itunes to unlock my phone with passcode HELP??
In January of 2022 I purchased a new iphone pro 13. I received the device and on the same day requested to return it because it was too small. I was sent a shipping label from tmobile for UPS. I packed up the device in the exact same packaging and mailed it the next day. In the meantime I had ordered the PRO MA X instead. I paid $119.03 for the first phone and was told I would be refunded once the device is returned. After a few weeks I followed up and was told the device was received by tmobile on January 11 and that my refund was being processed. Another week goes by no refund. I called and was told it could take up to 30 days and its still processing. Last week I check and still no refund so I called and was told by a “tmobile expert” that they never scanned in the IMEI number that is why I didnt get my refund yet. She assured me this would be taken care of etc. Fast forward to today...I got a call from tmobile, the same “tmobile expert” and she said you havent received the refund b
I ran out of data on my international pass so I bought another one. I called the useless 611 people for them to tell me everything should be working. Twice. Still no high speed data. I restarted and power cycled my phone several times. I reset my mobile network. Several times. I left my phone off for hours. Nothing. I even tried purchasing another data passusing a different method and still nothing. I better not get charged for 2 more passes when they're not working!!! I'm not leaving the country again as far as I know so I won't need any credits, I just want it to work NOW. I leave in 5 days, can anyone help me?
I submitted an application for the home internet rebate and received the information to log into the northlane site. The site won’t accept my account information. How does one proceed?
I have the 1st installment of a payment arrangement due 1/31 I paid it early a few days ago. Will it charge my account again? The second half is due 2/13.
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