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My Phone

My phone was shipped out by Tmobile on Monday however I still have not received the new phone via ups smh what should I do?? I have no way of contacting anyone because I have no phone.

Can't log into prepaid account, "https://prepaid.t-mobile.com/auth" infinitely loads

When I try to sign into my T mobile account by clicking on the “My T-Mobile” button, it directs to “https://prepaid.t-mobile.com/auth” and infinitely loads with this spinning pinwheel (see attached image)I’m using the latest version of Firefox and it does the exact same thing with Chrome.

Accounts & Services

Still can't verify T-Mobile phone # with IRS.gov

Mobile # verification is the last identity step in signing up for an IRS.gov account to view your tax information. IRS.gov cannot verify my T-Mobile phone #. Based on previous threads from years ago:1) Yes, T-Mobile says short codes are turned on for my phone.2) No, I do not and have never had a pre...

Accounts & Services

Is any way to contact by email??

i am kind of disappointing with t-mobile service, I just come back to t-mobile and i started to have hard time. I was added as authorized person to my family account back to july 23th and now I am not listed as authorized person. i wasted my time waiting, holding for nothing.In the top of that, the...

Accounts & Services

find date of a deleted text

Hello, I need just the date of a text I deleted about a month ago. Any way to do that? Is there an activity log somewhere - where?

Accounts & Services

Porting in from h2o (ATT MVNO) to tmobile prepaid

What can I do to finish up a port?Purchased sim on website and provided account details for port through the website.4 days later sim card arrives in envelope. No instructions, no paperwork, etc.Insert in phone and after ½ hour call tmobile. port in process wait 24 hoursAfter 24 hours call again, w...

Accounts & Services

Jim

How do I enter my medical informationsuch as my medication in my screen lockfor my new LG Artisto 5

Tmobile Cancels service because of roaming in the USA

To: Tmobile Customer Relations,I am writing in reference to several text messages we have received from Tmoble stating the service will be terminated August 16th 2020 due to roaming off network. This letter is to stop that from happening. Abbey L. at the Payson Utah store and George from costumer s...

Network & Coverage

How to De-Activate Google Play TMobile Billing Online

HiI accidentally activated TMobile Billing Online on Google play. How do I go back and de-activate it?

Need help

How do I speak to a specialist on my computer regarding my phone I have some questions i would like to go over?

Recently active

My Phone

My phone was shipped out by Tmobile on Monday however I still have not received the new phone via ups smh what should I do?? I have no way of contacting anyone because I have no phone.

Can't log into prepaid account, "https://prepaid.t-mobile.com/auth" infinitely loads

When I try to sign into my T mobile account by clicking on the “My T-Mobile” button, it directs to “https://prepaid.t-mobile.com/auth” and infinitely loads with this spinning pinwheel (see attached image)I’m using the latest version of Firefox and it does the exact same thing with Chrome.

Accounts & Services

Article Phone Giveaway!

Scam Shield is here and we’re ecstatic to give folks a new way to protect themselves from scam calls. To sweetin’ things up for Scam Shield app users, we’re giving you the chance to receive a brand new device! The GiveawayProtecting yourself from scammers is more important than ever. In 2019 over 5...

Still can't verify T-Mobile phone # with IRS.gov

Mobile # verification is the last identity step in signing up for an IRS.gov account to view your tax information. IRS.gov cannot verify my T-Mobile phone #. Based on previous threads from years ago:1) Yes, T-Mobile says short codes are turned on for my phone.2) No, I do not and have never had a pre...

Accounts & Services

Article Store feedback, CdM, CA store

I'm completely disappointed in the assistance that I was provided at store 420d in Corona del Mar, CA)After purchasing what I believed was a hotspot that I could travel with and receive the Wi-Fi connection anywhere on March 5th, as the sales associate explained and assured me, only a mere 20 days...

Accounts & Services

Is any way to contact by email??

i am kind of disappointing with t-mobile service, I just come back to t-mobile and i started to have hard time. I was added as authorized person to my family account back to july 23th and now I am not listed as authorized person. i wasted my time waiting, holding for nothing.In the top of that, the...

Accounts & Services

find date of a deleted text

Hello, I need just the date of a text I deleted about a month ago. Any way to do that? Is there an activity log somewhere - where?

Accounts & Services

Coverage on I-80 in Iowa & Nebraska

While travelling on I-80 through western IL, Iowa, and Nebraska, my Samsung S9 showed "E" instead of 4G or 4G LTE. I found that if I went to Settings > Connections > Mobile Networks > Network Mode and changed it to LTE/3G (auto connect) I was most often able to get a 4G or 4G LTE signal. ...

Network & Coverage

Porting in from h2o (ATT MVNO) to tmobile prepaid

What can I do to finish up a port?Purchased sim on website and provided account details for port through the website.4 days later sim card arrives in envelope. No instructions, no paperwork, etc.Insert in phone and after ½ hour call tmobile. port in process wait 24 hoursAfter 24 hours call again, w...

Accounts & Services

Refund when cancelling prepaid plan?

I have some phones on prepaid plans for relatives. I will be needing to cancel them soon. A couple of them have balances in the accounts. Will those balances be returned to me when I cancel or will I just lose that money? Answer from a T-mobile rep would be welcome.

Accounts & Services

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