4-got password

  • 10 July 2023
  • 1 reply


So I can't remember my password for my router & my wifi when I go into my account to change or retrieve password I can't cause it ask for my current password what can I do help lol


Best answer by copz1998 10 July 2023, 22:12

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@Sylvia1313 on your T-Mobile gateway, I think you will need to do a complete reset, meaning hit the reset button on the bottom or backside of your gateway, and use your T-Mobile Internet app to set it up again. Many people have said that they write their password down on a piece of paper attached to their gateway (unless someone breaks into your house, nobody else can see it). 

I hope this helps!