Question

5G Home internet keeps dropping

  • 16 February 2022
  • 6 replies
  • 728 views

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My T Mobile Home 5G internet keeps dropping and I have to restart T Mobile Gateway .  If T Mobile won’t fix this issue I will switch back to Spectrum 400Mb/s internet with $29.99/ month.


6 replies

This disconnecting issue is killing me. It happens at any moment whenever it pleases.  It is very frustrating, and T-Mobile never has the answer.

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Day 2 of T Mobile home internet in Phoenix. Everything is working great with the exception of one problem. My connection has dropped at precisely 729a two mornings in a row. I have to unplug the gateway and replug…and that brings back my connection. I created a ticket for the “engineers” and waiting to great back. I see that this has been happening for months with other customers with varying degrees of drop offs. I don’t see any posts lately and wonder if the problem is starting to go away on its own with most customers? Any suggestions on a fix recently? As stated…my service is 100pct the remainder of day

It’s definitely not going away. I’m rebooting the router once a day at minimum now due to dropped internet.

Day 2 of T Mobile home internet in Phoenix. Everything is working great with the exception of one problem. My connection has dropped at precisely 729a two mornings in a row. I have to unplug the gateway and replug…and that brings back my connection. I created a ticket for the “engineers” and waiting to great back. I see that this has been happening for months with other customers with varying degrees of drop offs. I don’t see any posts lately and wonder if the problem is starting to go away on its own with most customers? Any suggestions on a fix recently? As stated…my service is 100pct the remainder of day

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If you can get Spectrum 400Mb/s internet with $29.99

 

I would jump on that deal...and forget this one

Do you think I lied to T Mobile?.

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If you can get Spectrum 400Mb/s internet with $29.99

 

I would jump on that deal...and forget this one

Likewise.

Sadly for me TMHI is the cheapest option and I have a similar issue where it drops the connection randomly at least once a day.

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If you can get Spectrum 400Mb/s internet with $29.99

 

I would jump on that deal...and forget this one

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