Solved

Cookie issue with Community!

R
Badge +1

Hi folks,

New to T-mobile but not new to compiuting or cellphones. Been online since 1986 (not a typo), but this one baffles me.

 

Everything T-mobile is working including all iPhone apps and all browser sites EXCEPT here in Community! Everything T-mobile is whitelisted and cookies accepted, but when I try to login here after signing in it crashes with the following screen shot. To get here, I have to use a private window. It definitely appears to be a cookie issue. Yet ONLY with community.

I have turned off pop-up blockers, trackers, etc yet still does this.

The worst is after a few tries, I am locked out of my T-mobile account for 24 hours.

Can anyone help?

Thanks!

~Bob

 

icon

Best answer by rebop24 11 June 2024, 19:52

View original

11 replies

R
Badge +1

Anyone here from T-mobile? Can you get this to the developers? Here is enough to solve this problem - again with Firefox!! Lots coming here:

Hopefully this will help you help me....

I am logged in to another part of the T-mobile domain in another tab. I go to new tab to login here at Community and before I attempt I get this:

''The script from “https://tmobilees.mpeasylink.com/mpel/mpel?href=https%3A%2F%2Fcommunity.t-mobile.com%2F&ref=&lang=en&country=&curr=undefined&region=” was loaded even though its MIME type (“”) is not a valid JavaScript MIME type.
community.t-mobile.com

AppReady.allowLoadingElements() has not been called which might be an error. Make sure the app component calls it, that all route resolvers resolve, and there aren't any previous errors. rollbar.min.js:1:64172

''
After I try I get this:

See image:

More coming...

 

R
Badge +1


Then I login SUCCESFULLY in a Private Window and the errors abound.  But it works there!!

 

Some cookies are misusing the recommended “SameSite“ attribute 9
Cookie “visid_incap_2634229†has been rejected for invalid domain. authenticate
Cookie “incap_ses_1341_2634229†has been rejected for invalid domain. authenticate
Cookie “visid_incap_2634229†has been rejected for invalid domain. authenticate
Cookie “incap_ses_1341_2634229†has been rejected for invalid domain. authenticate
This page uses the non standard property “zoomâ€. Consider using calc() in the relevant property values, or using “transform†along with “transform-origin: 0 0â€. community.t-mobile.com
Some cookies are misusing the recommended “SameSite“ attribute 20
Google Analytics and Tag Manager is being shimmed by Firefox. See https://bugzilla.mozilla.org/show_bug.cgi?id=1713687 for details. sandbox eval code:1:9
cdl:: Debug is DISABLED rollbar.min.js:1:64172
Path :/ rollbar.min.js:1:64172
Reading PageMap... Checking for :: GROUP_LIST rollbar.min.js:1:64172
Applicable tag length :: 9 rollbar.min.js:1:64172
Object { "cdl.page.siteName": "TMO", "cdl.page.channel": "Community", "cdl.page.subSection": "Home", "cdl.page.name": "Home Page", "cdl.envData.architecture": "NA" }
rollbar.min.js:1:64172
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://js-agent.newrelic.com/nr-rum-1.260.1.min.js. (Reason: CORS request did not succeed). Status code: (null).
The resource at “<URL>†was blocked because content blocking is enabled. 2
None of the “sha512†hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==â€. community.t-mobile.com
New Relic: A problem occurred when starting up session manager. This page will not start or extend any session. rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
    j https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    R https://community.t-mobile.com/:79
    api https://community.t-mobile.com/:79
    s https://community.t-mobile.com/:79
    o https://community.t-mobile.com/:79
    api https://community.t-mobile.com/:79
    E https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
New Relic: A problem occurred when starting up session manager. This page will not start or extend any session. rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
    j https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    R https://community.t-mobile.com/:79
    api https://community.t-mobile.com/:79
    s https://community.t-mobile.com/:79
    o https://community.t-mobile.com/:79
    api https://community.t-mobile.com/:79
    E https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
New Relic: A problem occurred when starting up session manager. This page will not start or extend any session. rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
    j https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    R https://community.t-mobile.com/:79
    api https://community.t-mobile.com/:79
    s https://community.t-mobile.com/:79
    o https://community.t-mobile.com/:79
    api https://community.t-mobile.com/:79
    E https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
New Relic: Downloading runtime APIs failed... rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
    j https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    R https://community.t-mobile.com/:79
    api https://community.t-mobile.com/:79
    s https://community.t-mobile.com/:79
    o https://community.t-mobile.com/:79
    api https://community.t-mobile.com/:79
    E https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
jQuery.Deferred exception: MutationObserver.observe: Argument 1 is not an object. @https://community.t-mobile.com/:569:23
l@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:30108
19755/</Deferred/then/a/</c<@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:30410
setTimeout handler*19755/</Deferred/then/a/<@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:30619
u@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:28390
fireWith@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:29138
fire@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:29174
u@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:28390
fireWith@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:29138
ready@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:32124
z@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:31902
EventListener.handleEvent*19755/<@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:32273
19755/<@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:194
19755@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2:307
__webpack_require__@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:131048
93959@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:69970
__webpack_require__@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:131048
37815@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:75052
__webpack_require__@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:131048
__webpack_exports__<@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:135144
__webpack_require__.O@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:131466
@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:135194
@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:135218
 undefined rollbar.min.js:1:64172
Uncaught TypeError: MutationObserver.observe: Argument 1 is not an object.
    <anonymous> https://community.t-mobile.com/:569
    l https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    c https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    setTimeout handler*19755/</Deferred/then/a/< https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    u https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    fireWith https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    fire https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    u https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    fireWith https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    ready https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    z https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    19755 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    19755 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    19755 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    __webpack_require__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    93959 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    __webpack_require__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    37815 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    __webpack_require__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    __webpack_exports__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    O https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    <anonymous> https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    <anonymous> https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
community.t-mobile.com:569:23
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://js-agent.newrelic.com/nr-rum-1.260.1.min.js. (Reason: CORS request did not succeed). Status code: (null).
None of the “sha512†hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==â€. community.t-mobile.com
New Relic: Downloading and initializing page_view_event failed... rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
    j https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    n https://community.t-mobile.com/:79
    importAggregator https://community.t-mobile.com/:79
    s https://community.t-mobile.com/:79
    o https://community.t-mobile.com/:79
    importAggregator https://community.t-mobile.com/:79
    A https://community.t-mobile.com/:79
    run https://community.t-mobile.com/:79
    run https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
New Relic: Downloading and initializing page_view_timing failed... rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
    j https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    n https://community.t-mobile.com/:79
    importAggregator https://community.t-mobile.com/:79
    s https://community.t-mobile.com/:79
    o https://community.t-mobile.com/:79
    importAggregator https://community.t-mobile.com/:79
    A https://community.t-mobile.com/:79
    run https://community.t-mobile.com/:79
    run https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
New Relic: Downloading and initializing metrics failed... rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
    j https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    e https://community.t-mobile.com/:79
    n https://community.t-mobile.com/:79
    importAggregator https://community.t-mobile.com/:79
    s https://community.t-mobile.com/:79
    o https://community.t-mobile.com/:79
    importAggregator https://community.t-mobile.com/:79
    A https://community.t-mobile.com/:79
    run https://community.t-mobile.com/:79
    run https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
Consumer used without a Provider 2 rollbar.min.js:1:64172
XHRPOST
https://api.rollbar.com/api/1/item/
[HTTP/2 429 Too Many Requests 132ms]

UNAV Script Loading rollbar.min.js:1:64172
Uncaught TypeError: insidedUNAV.offset() is undefined
    mutationCallback https://community.t-mobile.com/:699
    MutationCallback* https://community.t-mobile.com/:713
    l https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    c https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    setTimeout handler*19755/</Deferred/then/a/< https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    u https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    fireWith https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    fire https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    u https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    fireWith https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    ready https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    z https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    19755 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    19755 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    19755 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/755.js:2
    __webpack_require__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    93959 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    __webpack_require__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    37815 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    __webpack_require__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    __webpack_exports__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    O https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    <anonymous> https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    <anonymous> https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
community.t-mobile.com:699:45
XHRPOST
https://api.rollbar.com/api/1/item/
[HTTP/2 429 Too Many Requests 128ms]

TypeError: e.data is null quickdrag.js:59:6
received response:   null rollbar.min.js:1:64172
The script from “https://tmobilees.mpeasylink.com/mpel/mpel?href=https%3A%2F%2Fcommunity.t-mobile.com%2F&ref=https%3A%2F%2Faccount.t-mobile.com%2F&lang=&country=undefined&curr=undefined&region=undefined&osl=en-US†was loaded even though its MIME type (“â€) is not a valid JavaScript MIME type. community.t-mobile.com
AppReady.allowLoadingElements() has not been called which might be an error. Make sure the app component calls it, that all route resolvers resolve, and there aren't any previous errors. rollbar.min.js:1:64172

 

R
Badge +1

Post awaiting moderation. It was loooong.

 

Please fix this. I hate getting logged out for false login failures.

syaoran
Rank
Userlevel 7
Badge +15

I haven't had any of those issues using Edge.  

Syaoran - I am not a T-Mobile Employee but I could use a new job!
gramps28
Rank
Userlevel 7
Badge +14

I haven't seen our regular mod here so maybe @AdamM can help.

R
Badge +1

It does not happen in Edge. But it does in Firefox. And I only use Edge when forced to. But that is an entirely different discussion :)

gramps28
Rank
Userlevel 7
Badge +14

I'm using Firefox mobile with no issues.

R
Badge +1

I'm using Firefox mobile with no issues.

Apples and oranges, but thanks. Like the difference between Honda cars and Honda motorcycles.

This IS an issue that needs a prgrammatical fix. It appears to be a (or more) badly coided cookie that Firefox goes far enough to reject and not allow login to the Community. Would love to see it fixed.

And the analysis I posted has still not been released from review by the mods.

R
Badge +1

 

You know, being new to T-Mobile, I might have put this in the worng forum. Please feel free to move where it might get better attention.

R
Badge +1

I have reported this to T-mobile programmers with the help of T-Force (they are great!) BUT also may have found a workaround.

Will report here if so.

R
Badge +1

I seem to have found a cookie blocker extension setting that allows this to work now. Whew! Had to really seartch this one.

Thanks all.

Reply


New badge winners

  • Curious George
    Karen Mhas earned the badge Curious George
  • Curious George
    Yamanhas earned the badge Curious George
  • Curious George
    sgtcurranhas earned the badge Curious George
  • Curious George
    codyho147has earned the badge Curious George
  • Curious George
    Shell2001has earned the badge Curious George
Show all badges
Terms & Conditions