Solved

Cookie issue with Community!


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Hi folks,

New to T-mobile but not new to compiuting or cellphones. Been online since 1986 (not a typo), but this one baffles me.

 

Everything T-mobile is working including all iPhone apps and all browser sites EXCEPT here in Community! Everything T-mobile is whitelisted and cookies accepted, but when I try to login here after signing in it crashes with the following screen shot. To get here, I have to use a private window. It definitely appears to be a cookie issue. Yet ONLY with community.

I have turned off pop-up blockers, trackers, etc yet still does this.

The worst is after a few tries, I am locked out of my T-mobile account for 24 hours.

Can anyone help?

Thanks!

~Bob

 

icon

Best answer by rebop24 11 June 2024, 19:52

View original

11 replies

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Anyone here from T-mobile? Can you get this to the developers? Here is enough to solve this problem - again with Firefox!! Lots coming here:

Hopefully this will help you help me....

I am logged in to another part of the T-mobile domain in another tab. I go to new tab to login here at Community and before I attempt I get this:

''The script from “https://tmobilees.mpeasylink.com/mpel/mpel?href=https%3A%2F%2Fcommunity.t-mobile.com%2F&ref=&lang=en&country=&curr=undefined&region=” was loaded even though its MIME type (“”) is not a valid JavaScript MIME type.
community.t-mobile.com

AppReady.allowLoadingElements() has not been called which might be an error. Make sure the app component calls it, that all route resolvers resolve, and there aren't any previous errors. rollbar.min.js:1:64172

''
After I try I get this:

See image:

More coming...

 

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Then I login SUCCESFULLY in a Private Window and the errors abound.  But it works there!!

 

Some cookies are misusing the recommended “SameSite“ attribute 9
Cookie “visid_incap_2634229†has been rejected for invalid domain. authenticate
Cookie “incap_ses_1341_2634229†has been rejected for invalid domain. authenticate
Cookie “visid_incap_2634229†has been rejected for invalid domain. authenticate
Cookie “incap_ses_1341_2634229†has been rejected for invalid domain. authenticate
This page uses the non standard property “zoomâ€. Consider using calc() in the relevant property values, or using “transform†along with “transform-origin: 0 0â€. community.t-mobile.com
Some cookies are misusing the recommended “SameSite“ attribute 20
Google Analytics and Tag Manager is being shimmed by Firefox. See https://bugzilla.mozilla.org/show_bug.cgi?id=1713687 for details. sandbox eval code:1:9
cdl:: Debug is DISABLED rollbar.min.js:1:64172
Path :/ rollbar.min.js:1:64172
Reading PageMap... Checking for :: GROUP_LIST rollbar.min.js:1:64172
Applicable tag length :: 9 rollbar.min.js:1:64172
Object { "cdl.page.siteName": "TMO", "cdl.page.channel": "Community", "cdl.page.subSection": "Home", "cdl.page.name": "Home Page", "cdl.envData.architecture": "NA" }
rollbar.min.js:1:64172
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://js-agent.newrelic.com/nr-rum-1.260.1.min.js. (Reason: CORS request did not succeed). Status code: (null).
The resource at “<URL>†was blocked because content blocking is enabled. 2
None of the “sha512†hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==â€. community.t-mobile.com
New Relic: A problem occurred when starting up session manager. This page will not start or extend any session. rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
    j https://community.t-mobile.com/:79
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    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
New Relic: A problem occurred when starting up session manager. This page will not start or extend any session. rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
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rollbar.min.js:1:64172
New Relic: A problem occurred when starting up session manager. This page will not start or extend any session. rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
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    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
New Relic: Downloading runtime APIs failed... rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
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    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
jQuery.Deferred exception: MutationObserver.observe: Argument 1 is not an object. @https://community.t-mobile.com/:569:23
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__webpack_exports__<@https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1:135144
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    __webpack_require__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    93959 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
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    37815 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    __webpack_require__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
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    <anonymous> https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
community.t-mobile.com:569:23
Cross-Origin Request Blocked: The Same Origin Policy disallows reading the remote resource at https://js-agent.newrelic.com/nr-rum-1.260.1.min.js. (Reason: CORS request did not succeed). Status code: (null).
None of the “sha512†hashes in the integrity attribute match the content of the subresource. The computed hash is “z4PhNX7vuL3xVChQ1m2AB9Yg5AULVxXcg/SpIdNs6c5H0NE8XYXysP+DGNKHfuwvY7kxvUdBeoGlODJ6+SfaPg==â€. community.t-mobile.com
New Relic: Downloading and initializing page_view_event failed... rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
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    <anonymous> https://community.t-mobile.com/:79
    <anonymous> https://community.t-mobile.com/:79
rollbar.min.js:1:64172
New Relic: Downloading and initializing page_view_timing failed... rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
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rollbar.min.js:1:64172
New Relic: Downloading and initializing metrics failed... rollbar.min.js:1:64172
ChunkLoadError: Loading chunk 75 failed.
(error: https://js-agent.newrelic.com/nr-rum-1.260.1.min.js)
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rollbar.min.js:1:64172
Consumer used without a Provider 2 rollbar.min.js:1:64172
XHRPOST
https://api.rollbar.com/api/1/item/
[HTTP/2 429 Too Many Requests 132ms]

UNAV Script Loading rollbar.min.js:1:64172
Uncaught TypeError: insidedUNAV.offset() is undefined
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    93959 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    __webpack_require__ https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
    37815 https://dowpznhhyvkm4.cloudfront.net/2024-06-10-12-51-41-e3f253f494/dist/js/app.js:1
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community.t-mobile.com:699:45
XHRPOST
https://api.rollbar.com/api/1/item/
[HTTP/2 429 Too Many Requests 128ms]

TypeError: e.data is null quickdrag.js:59:6
received response:   null rollbar.min.js:1:64172
The script from “https://tmobilees.mpeasylink.com/mpel/mpel?href=https%3A%2F%2Fcommunity.t-mobile.com%2F&ref=https%3A%2F%2Faccount.t-mobile.com%2F&lang=&country=undefined&curr=undefined&region=undefined&osl=en-US†was loaded even though its MIME type (“â€) is not a valid JavaScript MIME type. community.t-mobile.com
AppReady.allowLoadingElements() has not been called which might be an error. Make sure the app component calls it, that all route resolvers resolve, and there aren't any previous errors. rollbar.min.js:1:64172

 

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Post awaiting moderation. It was loooong.

 

Please fix this. I hate getting logged out for false login failures.

Userlevel 7
Badge +15

I haven't had any of those issues using Edge.  

Userlevel 7
Badge +14

I haven't seen our regular mod here so maybe @AdamM can help.

Badge

It does not happen in Edge. But it does in Firefox. And I only use Edge when forced to. But that is an entirely different discussion :)

Userlevel 7
Badge +14

I'm using Firefox mobile with no issues.

Badge

I'm using Firefox mobile with no issues.

Apples and oranges, but thanks. Like the difference between Honda cars and Honda motorcycles.

This IS an issue that needs a prgrammatical fix. It appears to be a (or more) badly coided cookie that Firefox goes far enough to reject and not allow login to the Community. Would love to see it fixed.

And the analysis I posted has still not been released from review by the mods.

Badge

 

You know, being new to T-Mobile, I might have put this in the worng forum. Please feel free to move where it might get better attention.

Badge

I have reported this to T-mobile programmers with the help of T-Force (they are great!) BUT also may have found a workaround.

Will report here if so.

Badge

I seem to have found a cookie blocker extension setting that allows this to work now. Whew! Had to really seartch this one.

Thanks all.

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