Question

Gateway Turns Off

  • 2 September 2022
  • 3 replies
  • 127 views

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My gateway turns off on it’s own. Just as if I turned it off or unplugged it. Any known cure while I wait on tech?


3 replies

Userlevel 7
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There are a couple of reasons this can happen.  One of which is a malfunctioning gateway or corrupted firmware.  The other is usually caused by power issues from the outlet or power strip it is plugged into.  Have you tried plugging it into a different outlet to see if that makes any difference?  If it doesn’t, ask T-Mobile to send you out a replacement.  

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I appreciate your help. I tried it in several areas in different plugs. I’ve been trying to get in touch and no one will answer any of the numbers I was given. Chat cuts off because the gateway shuts off.

Userlevel 7
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Is there a way to factory reset it?  Try giving Support a call through 611 from your T-Mobile device, if you are a mobile customer as well.  Otherwise, try reaching out to the T-Force Team via Facebook or Twitter.

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