Question?
Has anyone called the help desk and tried to get sent to Tier 2 on a trouble? I have been unable to get anyone to pass me on to someone who can help. I have called over 6+ times and no one will pass me to Tier 2 help desk.
My issue: I turn on the internet early around 6am and the internet is dead. I do all the resets, unplugging and noting, zero Meg speed…. Then along 09:30 am or so the internet is back on, running 50M or so. In the afternoon it will get up to 150M or so. Also, about 2 or 3 times a week at 9 or 10 pm the internet will go dead like a switch. This looks like data priority to me…. Ok I am ok with that but not Zero speed.
I will skip all the self-trouble shooting I have done but when I call the very nice help center you get the same troubleshooting list each time. Yes, I got a new gateway, Yes did multiple factory resets.
The gateway reports no errors, good connection to tower, I have not had any drops, cutoffs, restarts noting.
So, I have been pressing them asking is this some runaway priority of data issue. Each and every one said no, “the tower is not busy”, “no one is working on anything”, “there is no outage”. “We strive for around 33M if the tower is busy”. They even access my gateway and can communicate with it fine.
So, I ask why do I have Zero speed for a few hours in the morning and evening…. Answer “can we send you a new gateway”.
As I write this on a Sunday the internet has not dropped below 150M all day, but Monday will anther day.
Questions?
Has anyone got to tier 2 help desk
Do you think this a reduction of data because of high traffic, live with it
Get another gateway
Something I never thought of
