• 26 September 2022
  • 3 replies


Can I transfer my internet to my new address when I move?

3 replies

Userlevel 7
Badge +14

As long as the address has service there.

Userlevel 4
Badge +3

Some may suggest just taking it with you and trying it, but moving the unit to another address without setting it up with T-Mobile is, strictly speaking, a violation of the service agreement.  While T-Mobile has (seemingly) not been strict about this in the past, if they decide to enforce it more strictly, they could cancel your service, so it’s usually better to contact T-Mobile to see if there’s service at the new address and to get your service address updated. 

my tv is fine in the morning. But in the afternoon the picture is awful on all channels.

I have moved the internet box around and that does not help.  Everything is hooked up

correctly.  If this is does not improve I am going to cancel this service.