I was trying to upgrade my phone for this S24 Ultra. In the biggening there was a promotion trade in the phone for $1000 with a plan upgrade. or keep the plan for $500. I was told they will honor the $500 but they will get back to me. I had to call them back since they never reach out to me. Apparently, the promotion is over. I was extremely upset with T-Mobile. This is the second issue I had with T-Mobile, their system was compromised and my Identity was stolen. It's been a nightmare with this phone carrier.
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