Postpaid

Accounts, Plans, Features, and Billing

4601 Discussions

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MirabelFirst activity
posted in Accounts & Services

sim card

I want to retire my old SIM card number, the number is. 541-901-2842

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gramps28
Pillar
36 minutes ago
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LealnoahFirst activity
asked in Accounts & Services

SmartPhone Equality

If you set up payment arrangements with T mobile and pay the arrangement on time, does that reset the 12 month program?

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2 hours ago
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tellis636First activity
asked in Accounts & Services

Rude supervisors and degrading business

Have any of you experienced the poor customer service this company has? I have been with Sprint for 20 years and recently, even though I was not told, I was migrated to T-Mobile. Worst cell provider ever. I upgraded 2 phones and added 2 lines back in July of last year. I was quoted a flat bill rate of $230 a month. I have been paying over $330 every month since. I finally spoke to a wonderful customer service supervisor and she was supposed to credit my account back $890 that I over paid within 24 hours. This did not happen. She tried but higher up people denied it, even though she gave me a active transaction number to use for the refund to my bank account and all. So when the payment didn’t arrive, I called and spoke to another supervisor. She was extremely rude and told me she knew where I upgraded and purchased my phones. She said it was a Sprint by T Mobile store. Never ever has any TMobile store on Omaha, NE or CB, IA ever had a sign stating Sprint by TMobile. The store reps were

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gramps28
Pillar
3 hours ago
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Electronix15First activity
asked in Accounts & Services

Z-Fold 3 Screen Protector

I am curious whom would be the person to talk to about replacing the screen protector on the Samsung Galaxy Z-Fold 3's large screen when unfolded

0
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3 hours ago
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asnetRookie
asked in Accounts & Services

When will T-mobile Money allow connection with Intuit products such as Mint again?

Hi everyone, I find personal/business money management software that directly links to my tax software essential, so I use intuit products, for better or worse. I need my T-mo Money account to be able to sync with Intuit products, and see a bunch of threads about how it used to sync, but then was blocked by T-Mo. Most of us won’t use a bunch of different money management software accounts tied to individual accounts, so a lot of us use Intuit products that aggregate our accounts and connect directly to our tax prep applications.Please let us connect our accounts again! It makes having a T-mobile account without this connection inconvenient, enough so that I consider using a different product. I really like T-mo, but that won’t keep me using it if it doesn’t play nice with the most commonly used financial management and tax software.I know a lot of online banks want to compete and offer financial management through their sites. My bank tries to do that, too, but I ignore it. There’s no

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J
4 hours ago
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EPARKFirst activity
asked in Accounts & Services

Insurance Catch 22

My phone was sent back to the insurance company (Assurant) but has been stuck in USPS transit since Jan 2023. I have the cost of the phone on my bill because Assurant won’t remove it and won’t tell me how long until they decide it’s lost. T-mobile says only the insurance company can remove it. I am stuck in the middle continuously calling and getting nowhere! I just need someone at T-Mobile that has the authority to  get me out of this catch 22 and fix the procedures between the two companies or use a better insurance company. It makes T-Mobile look incompetent! Please HELP!

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7 hours ago
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RichiePARookie
asked in Accounts & Services

AAA Promo Code NOT Working

I follow the instructions and landed on the AAA Registration page, I entered the code provided and the message was “We were unable to locate the promotional code XXXX-XXXX, What next? I can't seem to locate a way to ask customer service VIA chat.

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7 hours ago
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IshieboyFirst activity
asked in Accounts & Services

AAA Promo page not working

Is anyone else having the same issues with the AAA promotion page? The page not loading and the arrow just keeps going in circles.

4
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9 hours ago
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dcdespiFirst activity
asked in Accounts & Services

Email contact for complaints

I’ve been filing for a refund for a phone that I never got to receive since September 2021. I’ve been charged $729.99 for something I never got. So far, I’ve just been passed around the store staff and the customer service representatives, got a lot of promises of it getting resolved, but so far I’ve gotten to nothing but stress and frustration. I also am just irritated that every time I try to call and follow up they keep asking me the same questions.So I just wanted to ask if there is an email where I can forward my entire complaint to? I’ll send them all the screenshots and receipts and whatnot. I’m really so tired with the bad service.Thank you.

22
gramps28
Pillar
20 hours ago
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DburchFirst activity
asked in Accounts & Services

Request Timeout on T-Mobile Website

I'm getting a request timeout error when attempting to do anything related to my account on the T-Mobile website. I can't view my account make any changes or access the majority of features.

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21 hours ago
gramps28
Pillar
gramps28Pillar
posted in Accounts & Services

Tmobile cuts T-Force staff

FYI.https://www-tmonews-com.cdn.ampproject.org/v/s/www.tmonews.com/2023/06/t-mobile-shuts-down-t-force-support-centers-thousands-lose-jobs/?amp=1&amp_gsa=1&amp_js_v=a9&usqp=mq331AQGsAEggAID#amp_tf=From%20%251%24s&aoh=16860685017756&csi=0&referrer=https%3A%2F%2Fwww.google.com&ampshare=https%3A%2F%2Fwww.tmonews.com%2F2023%2F06%2Ft-mobile-shuts-down-t-force-support-centers-thousands-lose-jobs%2F

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Pillar
1 day ago
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Mkinn21First activity
posted in Accounts & Services

Tmobile rebate card doesnt work through Northlane

Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use. 

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1 day ago
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KARKARFirst activity
asked in Accounts & Services

Home internet

I do not remember my home internet wifi password.  How can I reset this?

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1 day ago
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manishmalaviyaHelper Level 1
asked in Accounts & Services

Final bill with negative total due amount

hello, I have received Final bill from T-mobile that has negative total due amount. I believe that means there is a refund due. I switched from T-mobile almost 2 months back, and this is second bill with same amount has been sent. Not sure what I need to do to settle the account.I tried guest pay, but it did not work with account number provided on the bill.I am not able to log to my account or did not see any chat option for support.Please help explain the bill and next steps i should do.Thanks,Manish

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1 day ago
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sps1994First activity
asked in Accounts & Services

Caller ID

How can I change the Caller ID per line? The Caller ID section in my profile says it is by line, but changes all lines. I have 3 lines under my account, and the other individuals would like their name to appear on outgoing calls.

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syaoran
Pillar
1 day ago
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MauGlzFirst activity
asked in Accounts & Services

600 off when adding a new line

When adding a new line and buying a phone for it, tmobile offers $600.99 off the phone total cost. It is sometimes lower for certain phones but there is generally a discount when adding a new line. Is this offer limited to one line only or can it apply multiple times?I´m trying to add two lines to my plan for a total of 3 and I´m getting a new phone for both of those lines. Is the deal limited to the first line I add or can I use it twice?  Thanks!

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1 day ago
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OsitoLearner
asked in Accounts & Services

home internet keeps dropping

I have been a loyal customer and I have used my home internet flawlessly it stayed connected my devices stayed connected etc.Now being with tmobile home internet for now a year and a few months now my connection always disconnects have to do resets at least 2x a day. It's frustrating I have called customer service they send me new gateway and still same issue.   I don't know what else to do hard resets don't help. Soft resets don't work. My internet now will work til maybe tomorrow morning and when I wake up will have to reset my device again

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2 days ago
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spagnummossFirst activity
asked in Accounts & Services

First responder plan

I am a member of the Big Island Medical Reserve Corp, but am unable to enter this organization in the First Responder verification system. According to the rep I spoke with on the phone, I am eligible. Please advise on how to proceed.

16
syaoran
Pillar
2 days ago
magenta3795203
magenta3795203Learner
asked in Accounts & Services

my.t-mobile.com site not working (AGAIN)

I have had issues with my.t-mobile.com for YEARS. The latest issue (for the past 4 + weeks) is I can not get in. I have numerous T-Mobile Accounts/BAN's and there is always issues. my.t-mobile.com was never meant to be used with Business/National accounts in the first place and this is the only tool we get to monitor our account(s). Here is what I get now (see screen shot).... I can log in, then it goes to this screen, and I can get no further. I have called, emailed, opened tickets, all to no avail. T-Mobile really needs to fix this or create a tool for business/national accounts to use. I need access to my.t-mobile.com 10 to 20 times per day. Come on T-Mobile spend some money!

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2 days ago
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Typo33First activity
asked in Accounts & Services

why am i being charged for text and calling on an unlimited data plan

I just bought a Samsung galaxy s23 outright and did the prepaid unlimited text talk and data, ever since I got the phone it has been charging me .10 cents a text and charging me for calls, I also am restricted from using mobile data. I've been to 4 tmobile stores and no one seems to know what's going on and they won't help me, can someone please help!

2
gramps28
Pillar
2 days ago
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bobmabutiFirst activity
asked in Accounts & Services

Email to tmomal.net from hotmail.com not getting thru

This is happening only recently, failure from my hotmail acct.  When I originate email from my gmail account, it works OK.Diag from microsoftDiagnostic information for administrators:Generating server: CO1PR02MB8853.namprd02.prod.outlook.comReceiving server: CO1PR02MB8853.namprd02.prod.outlook.comTotal retry attempts: 28[mynumber_suppressed]@tmomail.net5/8/2022 11:32:06 PM - Server at CO1PR02MB8853.namprd02.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'5/8/2022 11:15:15 PM - Server at tmo-west.mx.a.cloudfilter.net (44.225.109.57) returned '421 4.4.2 Connection dropped due to SocketError'

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M
2 days ago
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JamnginnyFirst activity
asked in Accounts & Services

free stuff

How do you sign up for free stuff?

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2 days ago
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fedyaFirst activity
posted in Accounts & Services

Need suggestions: blocked access to my account

Hi All:I just learned that I don’t have access to my t-mobile account anymore, since the only service I have is SyncUp drive only, and no phone lines.  I lost access to bills, contracts and data usage and the only way to check info on my account is to call t-mobile and wait some time when the support call back and then they would read the info over the phone.  This is what I was officially told by t-mobile support after they spent 2 hours of checking this with other departments.It’s really hard to believe that this is an official policy, especially that e-delivery implies that I must have online access to documents and bills.   I told this to support, but t-mobile support was unmoved: I have to order a phone line in order to have access to the account, otherwise they would send my bills by snail mail.   I think of cancelling the account, is it possible to do it by phone? Or should I write a letter?Any suggestions will be appreciated… --Theodore

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2 days ago
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kelandersRookie
posted in Accounts & Services

Insane Regulatory programs and Telco Recover Fee Increase

I cannot believe the gouging T Mobile has launched with major increases to an already parasitic fee for what T Mobile calls cost recovery. This is just some arbitrary slush fund that they can use in any way they want. If you have 4 lines, like I do, thats $186 per year for NOTHING. This latest increase is obscene and another slight of hand way to screw us over.

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tidbits
Pillar
3 days ago
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KORGFirst activity
asked in Accounts & Services

Can't create T-Mobile ID

Hello,I can’t create T-Mobile ID for a week now, since I’ve bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone. I already tried to reach out to customer support multiple times, but they does not help… Have open case #70425112 for that more than a week now..

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4 days ago
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