Postpaid

Accounts, Plans, Features, and Billing

4597 Discussions

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IshieboyFirst activity
asked in Accounts & Services

AAA Promo page not working

Is anyone else having the same issues with the AAA promotion page? The page not loading and the arrow just keeps going in circles.

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1 hour ago
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RichiePARookie
asked in Accounts & Services

AAA Promo Code NOT Working

I follow the instructions and landed on the AAA Registration page, I entered the code provided and the message was “We were unable to locate the promotional code XXXX-XXXX, What next? I can't seem to locate a way to ask customer service VIA chat.

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1 hour ago
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dcdespiFirst activity
asked in Accounts & Services

Email contact for complaints

I’ve been filing for a refund for a phone that I never got to receive since September 2021. I’ve been charged $729.99 for something I never got. So far, I’ve just been passed around the store staff and the customer service representatives, got a lot of promises of it getting resolved, but so far I’ve gotten to nothing but stress and frustration. I also am just irritated that every time I try to call and follow up they keep asking me the same questions.So I just wanted to ask if there is an email where I can forward my entire complaint to? I’ll send them all the screenshots and receipts and whatnot. I’m really so tired with the bad service.Thank you.

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gramps28
Pillar
12 hours ago
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DburchFirst activity
asked in Accounts & Services

Request Timeout on T-Mobile Website

I'm getting a request timeout error when attempting to do anything related to my account on the T-Mobile website. I can't view my account make any changes or access the majority of features.

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13 hours ago
gramps28
Pillar
gramps28Pillar
posted in Accounts & Services

Tmobile cuts T-Force staff

FYI.https://www-tmonews-com.cdn.ampproject.org/v/s/www.tmonews.com/2023/06/t-mobile-shuts-down-t-force-support-centers-thousands-lose-jobs/?amp=1&amp_gsa=1&amp_js_v=a9&usqp=mq331AQGsAEggAID#amp_tf=From%20%251%24s&aoh=16860685017756&csi=0&referrer=https%3A%2F%2Fwww.google.com&ampshare=https%3A%2F%2Fwww.tmonews.com%2F2023%2F06%2Ft-mobile-shuts-down-t-force-support-centers-thousands-lose-jobs%2F

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Pillar
18 hours ago
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Mkinn21First activity
posted in Accounts & Services

Tmobile rebate card doesnt work through Northlane

Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use. 

7
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20 hours ago
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KARKARFirst activity
asked in Accounts & Services

Home internet

I do not remember my home internet wifi password.  How can I reset this?

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1 day ago
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manishmalaviyaHelper Level 1
asked in Accounts & Services

Final bill with negative total due amount

hello, I have received Final bill from T-mobile that has negative total due amount. I believe that means there is a refund due. I switched from T-mobile almost 2 months back, and this is second bill with same amount has been sent. Not sure what I need to do to settle the account.I tried guest pay, but it did not work with account number provided on the bill.I am not able to log to my account or did not see any chat option for support.Please help explain the bill and next steps i should do.Thanks,Manish

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1 day ago
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sps1994First activity
asked in Accounts & Services

Caller ID

How can I change the Caller ID per line? The Caller ID section in my profile says it is by line, but changes all lines. I have 3 lines under my account, and the other individuals would like their name to appear on outgoing calls.

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syaoran
Pillar
1 day ago
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MauGlzFirst activity
asked in Accounts & Services

600 off when adding a new line

When adding a new line and buying a phone for it, tmobile offers $600.99 off the phone total cost. It is sometimes lower for certain phones but there is generally a discount when adding a new line. Is this offer limited to one line only or can it apply multiple times?I´m trying to add two lines to my plan for a total of 3 and I´m getting a new phone for both of those lines. Is the deal limited to the first line I add or can I use it twice?  Thanks!

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1 day ago
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OsitoLearner
asked in Accounts & Services

home internet keeps dropping

I have been a loyal customer and I have used my home internet flawlessly it stayed connected my devices stayed connected etc.Now being with tmobile home internet for now a year and a few months now my connection always disconnects have to do resets at least 2x a day. It's frustrating I have called customer service they send me new gateway and still same issue.   I don't know what else to do hard resets don't help. Soft resets don't work. My internet now will work til maybe tomorrow morning and when I wake up will have to reset my device again

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1 day ago
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spagnummossFirst activity
asked in Accounts & Services

First responder plan

I am a member of the Big Island Medical Reserve Corp, but am unable to enter this organization in the First Responder verification system. According to the rep I spoke with on the phone, I am eligible. Please advise on how to proceed.

16
syaoran
Pillar
1 day ago
magenta3795203
magenta3795203Learner
asked in Accounts & Services

my.t-mobile.com site not working (AGAIN)

I have had issues with my.t-mobile.com for YEARS. The latest issue (for the past 4 + weeks) is I can not get in. I have numerous T-Mobile Accounts/BAN's and there is always issues. my.t-mobile.com was never meant to be used with Business/National accounts in the first place and this is the only tool we get to monitor our account(s). Here is what I get now (see screen shot).... I can log in, then it goes to this screen, and I can get no further. I have called, emailed, opened tickets, all to no avail. T-Mobile really needs to fix this or create a tool for business/national accounts to use. I need access to my.t-mobile.com 10 to 20 times per day. Come on T-Mobile spend some money!

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1 day ago
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Typo33First activity
asked in Accounts & Services

why am i being charged for text and calling on an unlimited data plan

I just bought a Samsung galaxy s23 outright and did the prepaid unlimited text talk and data, ever since I got the phone it has been charging me .10 cents a text and charging me for calls, I also am restricted from using mobile data. I've been to 4 tmobile stores and no one seems to know what's going on and they won't help me, can someone please help!

2
gramps28
Pillar
2 days ago
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bobmabutiFirst activity
asked in Accounts & Services

Email to tmomal.net from hotmail.com not getting thru

This is happening only recently, failure from my hotmail acct.  When I originate email from my gmail account, it works OK.Diag from microsoftDiagnostic information for administrators:Generating server: CO1PR02MB8853.namprd02.prod.outlook.comReceiving server: CO1PR02MB8853.namprd02.prod.outlook.comTotal retry attempts: 28[mynumber_suppressed]@tmomail.net5/8/2022 11:32:06 PM - Server at CO1PR02MB8853.namprd02.prod.outlook.com returned '550 5.4.300 Message expired -> 421 4.4.2 Connection dropped due to SocketError'5/8/2022 11:15:15 PM - Server at tmo-west.mx.a.cloudfilter.net (44.225.109.57) returned '421 4.4.2 Connection dropped due to SocketError'

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2 days ago
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JamnginnyFirst activity
asked in Accounts & Services

free stuff

How do you sign up for free stuff?

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2 days ago
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fedyaFirst activity
posted in Accounts & Services

Need suggestions: blocked access to my account

Hi All:I just learned that I don’t have access to my t-mobile account anymore, since the only service I have is SyncUp drive only, and no phone lines.  I lost access to bills, contracts and data usage and the only way to check info on my account is to call t-mobile and wait some time when the support call back and then they would read the info over the phone.  This is what I was officially told by t-mobile support after they spent 2 hours of checking this with other departments.It’s really hard to believe that this is an official policy, especially that e-delivery implies that I must have online access to documents and bills.   I told this to support, but t-mobile support was unmoved: I have to order a phone line in order to have access to the account, otherwise they would send my bills by snail mail.   I think of cancelling the account, is it possible to do it by phone? Or should I write a letter?Any suggestions will be appreciated… --Theodore

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2 days ago
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kelandersRookie
posted in Accounts & Services

Insane Regulatory programs and Telco Recover Fee Increase

I cannot believe the gouging T Mobile has launched with major increases to an already parasitic fee for what T Mobile calls cost recovery. This is just some arbitrary slush fund that they can use in any way they want. If you have 4 lines, like I do, thats $186 per year for NOTHING. This latest increase is obscene and another slight of hand way to screw us over.

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tidbits
Pillar
3 days ago
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KORGFirst activity
asked in Accounts & Services

Can't create T-Mobile ID

Hello,I can’t create T-Mobile ID for a week now, since I’ve bought Home Internet box from them. I receive this error everytime I try to create new ID: We're sorry, we don't recognize this email. Please provide the email you used when purchasing your T-Mobile service, or contact Care by dialing 1-800-937-8997 or 611 from your T-Mobile phone. I already tried to reach out to customer support multiple times, but they does not help… Have open case #70425112 for that more than a week now..

8
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3 days ago
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brittnessityFirst activity
asked in Accounts & Services

Does T-Mobile offer any other kind of financial help other than making a payment arrangement?

UHi, I’ve been with T-Mobile just under two years now and have been very satisfied. I have been very satisfied. Recently I had an unexpectedbill due to the only vehicle my family has requiringrepaIr. As a result, I am playing catch up with bills. I madea payment arrangement the first payment was successfulhowever, I was unable to pay the second payment.in order to avoid suspension, I need to pay $150to become eligible for a new payment arrangementthis needs to be paid ASAP but I can not do so for another week. . Does T-Mobile offer another assistance for hardships?

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3 days ago
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msteph1First activity
asked in Accounts & Services

I wanted to know how to check to balance to the virtual Prepaid Mastercard I received when I switched over to T Mobile

Virtual Prepaid Mastercard - how to check the balance of the card

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I
3 days ago
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SqueekenFirst activity
asked in Accounts & Services

T-mobile virtual credit cards

Is there any way to transfer my T-mobile virtual credit card balance to my bank account?If so, is there a fee for doing this?

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5
3 days ago
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maparker92First activity
asked in Accounts & Services

Reimbursement

My husband and I have switched over to Tmobile from Verizon about 2 months ago now. We were told that we would get reimbursed for our final bills up to $650 from our previous carrier, mine was right at that, and his was well under. We submitted every thing and at first we were getting text saying one was denied, so my husband called and got that situated, and we got a confirmation text a month ago with the scheduled amount of payment. Well today he calls because we haven’t received anything and what do you know, they say it was denied. The reimbursement team says the bill was “not legible”. The text I received was the perfect amount of money to total the two of our bills, if they were “not legible”, how was the text the perfect total. The lady that I talked to kept repeating that the pictures need to be in color and legible, and that I should have never got that confirmation text, that it must have been a “system error”.  This system error has tricked me into believing that I was in th

6
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3 days ago
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LizPopFirst activity
asked in Accounts & Services

Not receiving bill payment notifications via email

I have bill payment notification set up for email but I’m not receiving any email from TMobile.  No spam either.  BUT I have also opted out of all marketing emails.  Are the two related? Must I opt-in for marketing emails in order to get bill payment notifications via email?

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syaoran
Pillar
4 days ago
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NicholeKSURookie
asked in Accounts & Services

Extra EIP payment just reduced monthly auto pay?

My daughter just added a new phone to our plan, but wants to pay it off early.  She pays just a little extra each month.  I am set up with auto pay; however, went online before the deduction date and made her small payment as an actual extra EIP payment.  All that did was reduce the actual auto payment.  Any advise would be helpful.  I’ve been a Tmo customer for over 20 years and their customer service when you call in has really gone downhill.  :(

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4 days ago
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