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Accounts, Plans, Features, and Billing

4578 Discussions

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casablanca1942First activity
asked in Accounts & Services

T-Mobile ID - How to delete?

I have two T-Mobile IDs (not T-Mobile Support Community account). One ID is linked with an active phone number and the other ID is unlinked. I would like to delete the ID that is unlinked - basically, I want to deregister the attached email address, so I can reuse it. How is this done? Thanks.

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8 hours ago
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annoyedlikecrazyRookie
asked in Accounts & Services

Anyone else have a terrible time cancelling!!???

I cancelled home internet which by the way is atrociously awful. Things should go ok right? I cancelled 3 weeks early and sent in the device to the store. Again 3 weeks early. Next thing I know I get a bill saying I owe another month of service. Apparently t-mobile tries to make you cancel a day after your last month so you will still owe another month of service? Then they'll say that you future dated your internet service to cancel at a later date even though the device is already turned into the store!!!! Who would do that??? I literally have no way of using the internet at that point.  So I call in which took over an hour to finally get someone who said they would take care of it. So I think everything is good and go about my life. Then months later I get another bill saying I owe a past due amount. CALL IN AGAIN for an hour. They say they'll take care of it. Awesome, then after a year I get another bill saying the charge is going to collections!!!! seriously? After spending so muc

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16 hours ago
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Real_Irish_LordFirst activity
posted in Accounts & Services

How the lies keep piling up

For those in the community that have experienced lies, intimidation or manipulation at the hands of varying levels of T-Mobile's supposed "best customer care", this is your time to stand up and be heard. Currently, CEO Mike Sievert and his merry bunch of "Yes men/women" are about to be outed for a multitude of federal felonies (including criminal conspiracy). The law firm that represents T-Mobile USA (Polsinelli LLC) has been caught utilizing fake attorneys to quash arbitrations. Along with another fellow conspirator (American Arbitration Association) T-Mobile USA has made sure that your chances at fair compensation for the wrongs committed against you are shutdown. The reason for doing this, is the legislation that allows telecommunication companies the right to police themselves. What is about to happen, is that I am going to see that legislation dissolved. It's time for the people to have the right to protect themselves from the continuing dishonest and felonious behavior. The matte

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17 hours ago
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LemmasFirst activity
asked in Accounts & Services

Why are the "add-ons" different prices for the 6 different lines in my account?

I have 6 lines in my account the add-ons are all different options and pricing for each one. I am trying to figure out why the discrepancy?3 have Unlimited data and Mobile Hotspot for FREE1 has SC 6GB Data & SMHS for $151 has just the 4GB High-Speed Data for FREE1 doesn’t have any options for add-onsWhy aren’t they all the same?

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gramps28
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21 hours ago
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tired of thisFirst activity
asked in Accounts & Services

how do i close my account

how do i close my account after 20 years of dealing with this

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gramps28
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21 hours ago
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frito_banditoFirst activity
asked in Accounts & Services

gmail to phone.#tmomail.net is not working

emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as texts.emails from OUTLOOK to the SMS gateway, <phone.#>.@tmomail.net ARE received as texts.google has a gmail application “email to text” whereby one can gmail <phone.#>@sendemailtotext.com and receive text.  That is, google has their own email-SMS gateway.  When using this app, I DO receive the email as a text.It appears that google is restricting emails to the tmobile email-SMS gateway, @tmomail.net, to force customers to use googles app “email to text”.  Did I mention that google charges for the service?Is there anyone who can shed any light on this?  Is there anyone who can email <phone.#>.@tmomail.net and receive a text?Thanksfrito

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21 hours ago
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mabutiFirst activity
posted in Accounts & Services

Tmobile promotion a scam

I came to TMobile at 216 Maple Ave W Vienna Va 22180in March 2021 to get a new cellphone. I’d been a customer for 4 years.I thought that’s simple and easy. Then sales person told me that I can buy one and get one free and even gave me this watch for free,  So I paid for one at over $900.I went on vacation and came back in July. I had been autopay for Tmobile and noticed that they wereovercharging me.  I got an accident and on wheelchair for few months. But as much as I can I had been calling and coming to the store questioning why I’d been charged for the 2nd cellphone and watch. They said I had to deal with TMobile customeer support they don’t deal with financial.Since then way back in July, Aug,Sept through now I’d been dealing with the store, the 611, the 800 customer service. Everytime they said they will fix the problem. 2nd cellphone and watch are free.Until now my last bill is for $45.01 for equipment which they had been billing me since April2021. I spent hours on the phone and

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23 hours ago
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brittnessityFirst activity
asked in Accounts & Services

Does T-Mobile offer any other kind of financial help other than making a payment arrangement?

UHi, I’ve been with T-Mobile just under two years now and have been very satisfied. I have been very satisfied. Recently I had an unexpectedbill due to the only vehicle my family has requiringrepaIr. As a result, I am playing catch up with bills. I madea payment arrangement the first payment was successfulhowever, I was unable to pay the second payment.in order to avoid suspension, I need to pay $150to become eligible for a new payment arrangementthis needs to be paid ASAP but I can not do so for another week. . Does T-Mobile offer another assistance for hardships?

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23 hours ago
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jmm2001First activity
asked in Accounts & Services

Insider discount not applied

Last month I went to my local T-Mobile store and switched over five lines to Magenta Max, porting numbers from my old carrier. I asked if they could offer me an Insider discount, and one of the salespeople immediately said yes. We completed the transaction, and I mentioned this discount a couple more times before I left.When I checked the status online at insider.t-mobile.com, it said there was no submission associated with my number. I returned to the store and asked the same salesperson about this. He said it would be handled by a higher-up person and gave me the person’s name and email. I reached out to that person (who apparently works for a company that operates the stores, not T-Mobile). He got back to me several days later and said he’d look in to it. No further response even after I emailed him again a week later.I also mentioned this to a T-Mobile customer service person on the phone when I called about something else, and she didn’t seem to know what the Insider Discount was.

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1 day ago
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teevangFirst activity
asked in Accounts & Services

Lied to about promotion

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife’s phone.  After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14.  I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then.  When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.  Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days.  Next time before making a switch, I would ask for a written contract. This is ab

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1 day ago
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GoingFullNerdFirst activity
posted in Accounts & Services

Assurant Sent me a non working Phone

Has anyone else received a damaged unit as an insurance replacement.  I was sent a replacement iphone as part of my claim and the unit was unable to activate or be used.  Assurant and T-Mobile are still giving me the biggest runaround.  

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1 day ago
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QueenblueFirst activity
posted in Accounts & Services

does anybody know the exact amount of days your bill can be late before they shut off your phone?

I was curious to know if anyone knew the exact many days that your bill can be late before they shut your phones off I like to know just in case I can't afford it at the due date I know when I can next pay it for sure thank you in advance

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Pillar
1 day ago
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AlexesFirst activity
asked in Accounts & Services

phone upgrade question

I upgraded my phone online 2, maybe 3 days ago, and can't find the order status or shipping information anywhere on both the app and through browser. I signed all the documents for the payment plan for the new phone. But those were the last emails I received on this, and the only proof I can find of my order is the documents I signed, and the $35 taxes charge from my bank account upon upgrade order. Other than that, I can't find any information on my account suggesting that I ordered an upgrade phone. How long does it typically last for this to process? Initially, upon check out, the site said DELIVERY in 2 business days. But it's been 2+, and there's no sign on my account that I even made the order. 

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1 day ago
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LoriT1First activity
asked in Accounts & Services

additional line

I hav an account with four lines can a fifth be added?

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1 day ago
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MsIngieFirst activity
asked in Accounts & Services

Netflix Will only Work on one IP address now.

I have three phones on my plan. My two daughters have now moved out, but we still share a plan. Netflix will now only work with one IP address, so we can no longer share Netflix now that we are in three households. Can T-Mobile help with that? We pay extra so that we can watch on three devices.

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drnewcomb
Pillar
1 day ago
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kennethrayHelper Level 1
posted in Accounts & Services

Good news for those needing Plaid to work with TMO MONEY!

For those who aren’t yet aware, I’m happy to say Plaid has finally added TMO MONEY to their platform.  Not sure about you, but I’m very happy about this news!I tried it again by chance yesterday, and everything worked as it should!I wanted to share this in case you didn’t see imbedded in the middle or the end of another post…KQ Linking T-Mobile Money Account Through Plaid Service

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1 day ago
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Kuldeep02First activity
posted in Accounts & Services

change plans

Hi I need some changes 

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1 day ago
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3108749524First activity
asked in Accounts & Services

Familywhere issues

Up until last week I was able to locate my 5 family members (including myself) using this service. Now all 5 lines give are unable to show me the map location. Each line gives me the message "family member was located, but the address could not be determined"  Please help.  I have tried calling customer support with no results.

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1 day ago
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HeidyFirst activity
asked in Accounts & Services

Why Sprint why?

Going back to Att T-Mobile couldn’t upgrade anything for me for a reason that still hasn’t been answered…says computer down. They didn’t even know my phone number and they’re my phone company then just being passed to a phone number not even a transfer? 

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gramps28
Pillar
2 days ago
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joebob4060First activity
asked in Accounts & Services

how do i find my pin number for my account

I need to find my pin number for my account 

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2 days ago
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kcshay4everFirst activity
asked in Accounts & Services

How to put others up for authorization on account

how I set up authorizations for others on my account?

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Pillar
2 days ago
scarr.scarrr
scarr.scarrrFirst activity
asked in Accounts & Services

not allowed to leave phone plan

My mom transferred her T-mobile account to my her now ex-husband (step father) and he refuses to let go my mom’s number and mine. How could we remove our numbers from his account if he won’t cooperate with us or T-mobile? Edit: we can’t lose our numbers, especially my mom because i have a chronic illness and her number is on all my medical records and having to change her number on everything would take MONTHS. 

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Pillar
2 days ago
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GenlyAiFirst activity
asked in Accounts & Services

Can't change Caller ID name

I went to the following URL to change my caller iD on 2 of the lines.https://my.t-mobile.com/account/profile/line_settings/caller_idAfter 72 hours, it is still not changed. Why can’t I change my caller ID? 

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2 days ago
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Tina_J1947First activity
asked in Accounts & Services

Transferring a phone number to T-Mobile from another carrier

I wanted to transfer my phone number that I have had for over 30 years to T-Mobile.  What seem to be a simple process is a complete headache.  I am a new customer and I assumed that transferring my number to my new phone under T-Mobile would be a breeze.I was on the phone with customer service for over 3 hours with the back and forth of porting my number with a PIN. The PIN was not working on T-Mobile’s end, so I called my previous carrier to see if there was a mistake in the PIN number. No it was not. I ended up going to the physical store to resolve the issue and still the same thing.  At that point, I just gave up that day.  I waited a couple of days and called T-Mobile back to see if I could get this issue solved. A customer rep got on the phone and I explained what I wanted to do. They went on to tell me that I needed a Transfer PIN number. So I asked, what’s the difference between the Port PIN and the Transfer PIN, the rep stated that it would be different numbers.WRONG! The numb

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2 days ago
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tialopes89First activity
posted in Accounts & Services

is anyone else having trouble paying their bill online?

Everytime i go to pay my phone bill today im kicked back to the main screen after i hit the pay with debit/credit link. Is this happening to anyone else

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2 days ago
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