I don’t understand this charge at all. And so far all I get is the canned response from T-Mobile. (the SIM card starter kit allows you access to the network etc)
I am a current customer. I called to add two lines to my military plan.
Without disclosing this to me, they charge $50.00 for two SIM cards for the lines. One for an Unlocked phone I plan to use, the other for a new phone I am purchasing from T-Mobile.
And on the new phone, they charged me a “Down payment” which again was not disclosed on thier website.
What is baffling - att and Verizon give you the SIM card for free - because you are a customer. And worse case scenario if you do have to pay, at att and Verizon, at most they are $4.99.
How can they not only charge this huge amount, but then not tell disclose the customer about this?
I specifically asked - and I was speaking to a customer representative in the Philippines The English was ok, but not great and I had to speak to two different people to even place the order.
I wake up up, check my bank account and see charges for nearly $75.00 just to add two lines.
Best answer by lmaoceanView original