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Usage shows incoming and outgoing messages between my husband and I during times I wasn't texting him.

T-mobile usage shows incoming and outgoing texts between my husband and I that lasted all day up to almost 4am. I was asleep during that time. From the usage under his number it shows we were talking all day, but from my usage it shows when we were actually talking and the correct times. I am aware...

Number got cancelled

Hi! So I just got an email saying that my primary t mobile number got cancelled and no reason given for that.. I came back to my home country for the summer and my number got cancelled! Can anyone explain this to me? My sister used to come back for summer every year and this never happened to her!!...

its about metro pcs service

I am using MetroPCS for at least 7 to 8 years now. For the first time when I got stuck in my country due to corona and could return, they cancel my number that I was using for very long time. If they wished, they could activate it but they did not. Therefore I had to get a new number. Since I neede...

Familywhere issues

Up until last week I was able to locate my 5 family members (including myself) using this service. Now all 5 lines give are unable to show me the map location. Each line gives me the message "family member was located, but the address could not be determined" Please help. I have tried calling cust...

Paid off phone, but still being charged for it on this month's ill

I replaced a phone at a T-Mobile store, and started it on a payment plan, which would be added to my bill. However, a week after I did this, I logged in to T-Mobile and paid off the phone in full. That was 2 weeks ago. Today my auto-pay went through, and I’m still being charged the monthly fee for t...

verify age

i have had the same plan for 3 years now...why would sprint ask to verify my age now !!!! really !! i think they have a copy of my dl when i purchased the phone and plan i took with them that long ago..i am confused,,,,

Switching plans question sprint

So, this is a rather long story but I will try and be as short as I can without leaving blanks. I asked yesterday if I could add a line, use a current phone as a trade in, and then when the new phone/line came, cancel the old. I was told sure no problem. I tried various times to do this, each time I...

Tracking order link not working

My husband ordered a phone and a tablet and we have been trying to track the status for days, but the tracking page says it is not working. If this is not going to be repaired, might I suggest you text or email the tracking numbers to the customer so they can follow up with the shipping agency? My...

cannot Use Tmobile App

It says that it is not ready fo my account type yet, when I use the online version it tells me to set a primary account holder. However, it doesn’t actually allow me to set one. Pls help, thanks

Issues with In-flight Free WiFi

Recently I found out that to use the free Gogo Inflight I have verify with a text message. However, for the last 4/5 times I was unable to get a text message. My phone was in Airplane Mode and WiFi calling is enabled (and yes Wifi calling works with my device). When I get on the ground I find all t...

What is the monthly cost for LineLink?

Hello,I’m considering buying a T-Mobile LineLink device from another person (open box).How much is the monthly cost for using it? Is the price different between using Ethernet and a SimCard?Thank you for your time and help.

How many reps does it take to tell me whether I ordered a phone? (Very Long Rant)

This phone upgrade has been a nightmare. I’ve read plenty of horror stories about T-Mobile and I've never had a problem…. until now. I ordered a phone for my wifes birthday and received it on 5/18. The phone came and everything was good until I gave it to her a few weeks later (6/5) only to find tha...

Transfer single line

I have 3 lines on Magenta Military Max. I need to remove or transfer ownership of one of the lines. I am the primary on the account and the phone IS NOT leased, bill current. Also can I do it online as I'm a Disabled Vet so going to the store is nearly impossible.

short break

Hi, I just want to ask a question. I have T-mobile prepaid and I won’t need my account like 3 month. Will I get my own old prepaid number back after 3 month break?

Charged for phone replacement I was promised was going to be free

I order a Galaxy s21 and s21 ultra from BOGO promo. (2/10/21)S21 ultra had faulty camera. I call they say i have to pay to get it replaced, i say no thanks, i want to cancel my service (still within 5 days of line activation). Representative says no, we will send replacement through buyers remorse a...

Anyone know if T-Mobile will ever support newer phones with the cost to switch covered?

It looks like they only want people to join the network if they have older phones. Anyone know if they have done promotions with newer models? (I have all Samsung 20+ models)

keep getting threatening enails about equipment that was returned

I keep getting threatening emails from T-Mobile after I returned a modem using the label T-Mobile provided. The modem was properly presented to the UPS store without any damage, they checked the modem and boxed it themselves. I kept the processing and tracking paperwork the attendant provided and it...

Whats the point\

Whats the point in having a link that says “track items” when your link doesn’t even work, “really what is the point” perhaps you like wasting my time. just send me the USPS track code to my email so I can do it myself since you guys cant fix your links

Article T Mobile Service-Home Internet frustrations

I currently have a 4G LTE hotspot with 22GB /month data. The cost for this service is substantial, but is is the only solution in my area for acceptable home internet. I have the option to switch to an ATT hotspot with unlimited data for less money, but I am happy with T Mobile service. The reps tel...

Switching from T-Mobile One Amplified to Magenta Max

So I have a question switching plans. I am currently on the T-Mobile One Amplified special plan pricing through my mother’s UPS discount scheme (I believe it was a family plan discount). Since then, T-Mobile discontinued the T-Mobile One and One Amplified plans and updated to their Magenta plans. O...

Usage window missing...

Why is the usage period for May 9th to June 10th missing?

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