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I feel T-mobile is charging more then what I should be charged.

I enjoined T-mobile in November 2016, during Black Friday. I traded in a iphone 6 128 GB for a iphone 7 plus. I told I would have pay for a certain to get the Iphone 7 plus and the cell was mine. I wasn't told I was going to be charged, then give a credit of 20.00. When, i realized, I was being c...

IMAP POP

My e mail account got stitched from “POP” to “IMAP” how do I switch it back to POP

Article how do I turn off voice mail?

I don't want to use t-mobile voice mail, how do i turn it off?I've checked several pages and searched. tried in the phone and it only allows me to select which program to us. I'm finally receiving text in on my wifi or maybe it was spotty service that let it go but I can't send a photo? new setting...

748) 81

What is 748) 81 under my text usage

T-Mobile Credit Check

Hi.I first signed up for T-Mobile two months ago. When I signed up, they asked to do a credit check. They told me my credit was great. I’m 18 years old, so one of my parents is dual-enrolled with me on my debit card. This week I’m planning to go to the bank to have my parent be removed from my card,...

Keeping the phone number

I’m currently out of country so I’m not using the service even though I plan to resume in the future.My last payment was on July 17th (until August 17th). For how long is my number and the account saved if I am not paying for it? (meaning - for how many months (if that’s applicable) can I not use th...

Article No more incentives for existing customers

[This is something of an open letter to the folks in T-Mobile's marketing department, and I hope an opportunity for others in this forum to lend their voices to this issue as well. Yes, I realize this is not a T-Mobile-exclusive issue, but I feel that consumers' concerns should be heard and not simp...

Problem, please need to solve very quickly.

I tried thru browser to sent or print my last bills (i just need document) and i cant do it, since my app doesn't work (about 1 year, i was calling speaking with customer and nothing. i have android) but its not my main concern, next i came to T-mobile office to ask them: Please sent me a copy of my...

Why am I randomly not receiving texts?

A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm a...

Unable to refill prepaid account

Hey there! I am struggling to refill my prepaid account with a card I regularly use to refill this account. The system says that the card number is invalid. I tried a new card and same problem. Definitly a bug in the system. Please can someone help out ASAP!

T-Mobile App Not Working

Hi everybody. How are you doing? I hope you're doing very well.I'm very new to this awesome community group. I'm a T-Mobile Prepaid Domestic Customer and I love this service very much. I just updated T-Mobile app to the latest version on my Samsung Galaxy Note9 (which I love so much), but when I log...

Ordered iPhone 12 pro and the addresses got messed up in my order.

I just ordered my iPhone 12 Pro and I shipped it to my work and billed it to my home. But when I hit confirm the address for billing got changed to my shipping address and now I can't change it??? What do I do?? I’m freaking out. I am upgrading from my iPhone 11 and am using the trade in promo. I re...

Why T-mobile rep never keeps their promises???!!

I have been calling to the t-mobile every month for around 6+ months now to resolve the issue with my billing. They said they have escalate the issue and will update me personally the following week (they always gave me the time that they would give me a call) but I never get a call back from the re...

I am having the most painful new customer experience ever.

I have had the most painful customer service experience ever, I just signed up for service 2 days ago and let me tell you! I have spent at LEAST 10 hours on the phone over the last 2 days and I honestly want to go phone free for the next serveral yearsSo here's my story; I was previously my old room...

Converting a business account to regular account

I currently have a business account with Tmobile with 4 lines. I’m closing my business and want to convert the 4 lines to normal lines, keeping the same phone numbers. Who do I talk to in order to make this happen? The business division or the consumer side?

Poor Contingency Plan for Insurance Coverage During COVID

So T-Mobile’s Protection 360 Plan doesn’t do a whole lot in emergency situations, especially during COVID. “Normally” you could take your phone to the Apple store for a quick fix….BUT….Apple stores are closed during COVID. Best Buy is an Apple approved vendor for fixes, but Best Buy is overloaded...

Add a line to get monthly bill credits for BOGO promo

If I Was to add a new line of service to be able to get the BOGO promo on the Note 20 5G Ultra. Do I have to keep the new one of service active for the full 24 month's? Are can I cancel it after 90 days?

Can't view bill details online or on app

I’m the primary account holder and was able to view the bill details online until this month. I get a blank screen every time I clicked on the view bill option, both online and on the app. I’ve contacted T-Mobile customer service rep and was told some customers are having the same issues. This ha...

New account - how to resolve a billing dispute after T-Mobile pulled a bait-and-switch move?

I just switched to T-Mobile after 16+ years with another carrier.When chatting with the rep, I was offered 2 x free phones.After switching to T-Mobile, I found they are billing me for both phones.When challenging their reps in chat, I was told the offer was an "error" and they are refusing to honor...

Tmobile is blocking my messages sent to customers

Hi, I have a service that reminds people to move their car on street sweeping days (dontfearthesweeper (dot) com). It sends a text message the night before your street sweeping. Everyone I send messages to signed up for the service, and they have the option to stop getting messages at any time.It ha...

use 2 payment methods?

can I set up 2 different payment methods? so that I can use 1 card to pay off new phone and another card to pay off rest of bill?

Can I keep my old plan on 5G?

I currently have an iPhone XS and am still on the T-Mobile ONE with ONE Plus plan. I’m planning on buying the new iPhone 12 mini soon. Will I need to switch to a new plan? Since the new iPhones are 5G compatible, I wasn’t sure if I would need to switch to a Magenta plan to be able to access 5G.Thank...

T-Mobile Home Internet LTE WiFi Gateway Discounts

I have the Home Internet LTE WiFi Gateway. Are any discounts available under the First Responder, Business/Corporate or for Senior Citizens?

Not receiving verification texts --NOT using DIGITS

I am not receiving verification texts. My bank requires verification and I never receive the texts I have to use email. How do fix this?

Chat Help

Does anyone have a direct link for live chat? I cant even find the option on my desktop and I get the red ! of death when I try to send a chat via the T-Mobile app. This has gone on for over a month now. Somebody please help! I cant stand the rude customer service I get when calling and most of the...

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