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  • 18,110 Replies

4849 Discussions

tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful:  Billing impacts for migrated Sprint accounts   FAQs about unlocking your Sprint device 

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2 months ago
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oldsaltygeezFirst activity
asked in Accounts & Services

Phones not shipping?

I was already pretty incensed that the upgrade page outright lied in print about the cost, something I meticulously checked over after the fact. Finally decided that wasn’t a fight worth starting, and ordered a phone upgrade, last week. It has been so long that the pending charge has dropped off of my bank. There are no updates or indications of when or why this is happening. I’d like a normal, human answer about this process, and whether I should expect any feedback or updates.

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2 hours ago
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sefsunFirst activity
asked in Accounts & Services

Credit Card billing is not working

i try to pay off my bills online but it keeps saying enter a vaild number. And my cards are working fine. Has anyone been running into this problem?

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3 hours ago
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sweetwillydFirst activity
asked in Accounts & Services

what's up with T-mobile removing autopay discount for credit cards?

I just literally signed up for a new plan - debit cards have fees for providers too - accessing my bank account isn’t a good approach from a security perspective (noting that T-mobile has been hacked - i wouldn’t have shared this directly with T-mobile customer service but there is not email or chat and I don’t have time for phone calls  Action Needed: Update your payment method to receive your AutoPay discounts ACTION NEEDED by 07/17/2023. We’re making changes to the payment methods that qualify for AutoPay discounts. To continue receiving the $25.00 AutoPay discount, you must update your payment method to a debit card or a bank account. Visit your T-Mobile account to update your payment method and keep your discount by 07/17/2023.

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gramps28
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3 hours ago
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Mountaineer BFirst activity
asked in Accounts & Services

Can I combine these promos?

Can I combine these 2 offers? If so, sell it to me. Get a FREE voice line.With monthly bill credits. Plus taxes & fees for some plans (e.g. Essentials, Simple Choice); monthly Regulatory Programs (RPF) & Telco Recovery Fee (TRF) totaling $3.49 per voice line ($0.50 for RPF & $2.99 for TRF) applies; taxes/fees approx. 4-38% of bill. Limited-time offer; subject to change. For existing family plan accounts (2-10 voice lines for most qualifying plans & 2-3 voice lines for Business Unlimited Select, Advanced, and Ultimate customers). Qualifying credit and regular-rate Magenta, MAX, Essentials, ONE, Simple Choice 2GB, or Business Unlimited, or Go5G plan required. If you have cancelled lines in past 90 days, you may need to reactivate them first. $35 device connection charge due at sale. Credits may take up to 2 bill cycles; credits will stop if you cancel any lines or change plans. Limit 1/account. May not be combinable with some offers or discounts (e.g. other service discou

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tidbits
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7 hours ago
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OneBuckFilmsLearner
asked in Accounts & Services

Is it possible to use a different device on my line without losing the monthly discount towards my EIP balance?

12 months ago, I purchased the iPhone 14 (base model) on a 24-month payment plan, and got on the promotional rebate that reduced my monthly payments to around $8. (P135 2022 Apple Trade P32)I am currently on the Magenta MAX plan.I'm looking to purchase the iPhone 15 Pro Max (without trade-in to avoid paying the rest of the balance and losing out on the monthly discount).If I made the purchase outright on the line with the existing device, would the equipment payment plan and monthly rebate remain in place, or would I need to pay the remaining balance on the iPhone 14?

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syaoran
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9 hours ago
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arkayyFirst activity
asked in Accounts & Services

How to transfer account?

What are the steps needed to transfer my account to my sister?I own my T-Mobile account. My line has no EIP or I have my phone paid off. My sister and husband are under my account with EIP balances.My goal is to transfer ownership of the account to my sister and to have my line removed. I do not wish to keep the number.

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13 hours ago
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thelonestarFirst activity
asked in Accounts & Services

Unable to remove add-on from online order

Hi, I have been trying to add a new line to my account by purchasing a new phone online. I am on an old Simple Choice plan. The issue is there is an add-on which says SC Data 6GB & SMHS for $15/mo that shows up before placing the order and there is no option to remove that add-on. Any idea how to remove this add-on before placing the order? Thanks

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gramps28
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18 hours ago
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Lynn_bestFirst activity
posted in Accounts & Services

Cheated by t-mobile

I went to the store to change carrier from Mint to T-Mobile because I thought that T-Mobile would be better when I traveled to foreign countries. I signed up for a senior plan that seemed reasonable and the store manager offered me a free iPhone on a plan that still exists but now almost 3 months later a little modified, a little more expensive, but basically the same: https://www.t-mobile.com/cell-phone-plans/unlimited-55-senior-discount-plans?cmpid=MGPO_PB_P_EVGRNPSTPD_43700070661085169_&msclkid=ded60f78a141101c7cda6a76a8374d5a&gclid=ded60f78a141101c7cda6a76a8374d5a&gclsrc=3p.ds  I accepted and was told that I would be charged 24 installments for the phone, but that an offsetting credit would also be given.  I have called every month because that credit did not appear on my bill.  Now I am told that coming from Mint I am not eligible for this free phone.  I was not told this all the other times I called.  The only possible remedy I am told is to go back to the store where

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gramps28
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20 hours ago
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GC59937First activity
asked in Accounts & Services

T-Mobile Home Internet reward link is not working. Please advise how to receive mastercard.

T-Mobile Home Internet reward link is not working.  Please advise how to receive mastercard. 

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22 hours ago
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tony0214First activity
asked in Accounts & Services

Canceling a line

I have 2 tablets on my account. I haven't used in years and a second that I no longer have. How can I  cancel the lines and stop paying for service on them?

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syaoran
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23 hours ago
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Ter_EFirst activity
asked in Accounts & Services

CitiBank has locked my card because they can't verify my phone number

I received a letter in the mail asking me to call in and verify my recent transactions, so I did and it got weird.I was told that my card was locked down (can't be used and can't access the website) because the phone number I used can't be traced back to my name.I've this same cell phone number few days ago which is a postpaid line with a CallerID pointing back to my name.The rep on the phone told me that I needed to have a telephone number that can be traced back to me. This is very odd.I asked her how can I pay my bill since I can't access the website and she told me I can't. I know I can push a payment through, but I didn't get into that with her.Anyone ever had this problem... What's the solution?

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1 day ago
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Mkinn21First activity
posted in Accounts & Services

Tmobile rebate card doesnt work through Northlane

Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use. 

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1 day ago
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rosealieeeFirst activity
asked in Accounts & Services

I haven't received my phone, I think UPS lost my package

I just bought a phone on labor day, it shipped the following day. It arrived at UPS destination warehouse over 5 days ago, it has missed it's estimated delivery date, and now it just says "N/A, check back later" UPS says there's nothing I can do bc I'm not the shipper. Did I really just lose my money AND a phone? What am I supposed to do now. I've been phoneless for 2 weeks now. God T-Mobile sucks

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1 day ago
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magenta4753749First activity
asked in Accounts & Services

Employee Review

Can I leave a T-mobile employee review anywhere?

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1 day ago
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sump1acenwaFirst activity
asked in Accounts & Services

Whats really the reason for charging an astronomical amount to pay with CC?

I honestly do not believe that this is all about the fees. This is a huge company so I know you are not paying the top 3.5& that small companies do because you would get a discount for the amount of transactions you get. Why would you not just offer your customers at cost for the transactions. Maybe its my ignorance but my calculations dont even come close to what you are charging if we dont use our bank accounts or debit cards. I honestly think this has nothing to do with the cost but knowing people have been using certain credit cards that will insure their phones for free instead of using T-Mobile insurance. Upper management is making a very poor decision on this manner because I would have accepted to pay the cost of the transaction which is not $14 which you want to charge me if I use a credit card.

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gramps28
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1 day ago
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levgoldberg5First activity
asked in Accounts & Services

Terrible customer service

On August 31st, 2023, when I was about to pay my regular monthly charge for T-Mobile service, to my surprise I discovered an extra charge on an amount $236.99. I called customer service and was explained by the offshore representative, that the charge came from Assurant (insurance company).  I recently had a claim with Assurant, and they replaced one of the phones on my plan. Together with T-Mobile representative we contacted Assurant and they admitted that they failed to send me a return label and would do it right away. T-Mobile representative told me not to pay that extra charge and personally conducted a calculation and gave me a new amount to pay, he stated that the extra charge would be on hold. On September 19th (I already shipped the defective phone back to Assurant) I received an automated phone call from T-Mobile stating that my services were about to be suspended. I called again and a supervisor explained to me that previous hold expired, and he would create a new dispute an

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1 day ago
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jsavgaRookie
asked in Accounts & Services

Netflix limiting to one household.

I've been with T-mobile since they acquired Suncom in 2007. We have 7 devices on our plan (6 phones and a watch).  Our plan was the first to offer free netflix and we're on that same plan to this day (never changed plans such as Magneta, etc., just added devices). One of these phones (main tmobile account holder) lives in GA and the others (My Daughter and her family) live in Maryland. So how does this affect our Netflix?  Will we still be able to have netflix at both households because of the t-mobile deal? If not, will t-mobile offer something else?

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1 day ago
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prheckmanFirst activity
asked in Accounts & Services

AAA promo membership issue - still not working

Saw posts from 3 months ago about the promo code not working, seems to still not be working or did I miss something? 

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1 day ago
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mmaattFirst activity
asked in Accounts & Services

Why is T-Mobile's customer support now so poor?

Customer support used to be great.Now there is no live chat option. Only phone support. The hold times are outrageously long. When I do finally get to talk to a rep they are quite rude and uninterested in helping.Also, the 5G coverage in my town is terrible. I get only one bar of reception.I’m considering moving all 4 of my lines to another carrier.

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2 days ago
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homeboy281First activity
posted in Accounts & Services

Dont trust tmobile customer service are liers

I was one of the unlucky one to have the LG IMS error. When I called T-Mobile about it, I was told it was my fault because I must have dropped my phone or installed an app that is causing it, I was told to factory reset without doing a backup as the problem would be backed up with my data, but that didn't work, so I was told I would have to go buy a new phone to keep using the service I paid for.So I ran out and bought the cheapest phone T-Mobile sells, the go flip 4. Just to find out, it wasn't just me having the problem. I shrugged it off and went home to get back to work, Which I found out 3 clients thought I was dodging their calls, so they no longer wanted to buy anything from us. My boss fired me for call avoiding. The next day I found out that there was a fix out, so I went back to my smartphone and inquired about returning it and getting a refund they said they can waive the restocking fee, but I'd have to go to the store I bought it at, so I did the store said there's no way t

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2 days ago
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Jakeb04First activity
posted in Accounts & Services

T-mobile Customer service-- promised one thing, being billed for another....

So I signed up a couple of months back for a plan that I was told over the phone by a Rochester Welch (sales person) that I would get 4 iphones, unlimited talk, text and data and my bill would be around 4148 a month.  It has never been close to that.  A few complaints here.  First, he called me back to do the enrollment.  I have been told that should not have happened, that all of those sales people should be inbound only.  That’s the first red flag.  Second, the bill has never been anywhere near $148 as I have learned that I do not have a promotion for 4 free phones, only two.  I NEVER would agree to that, the four free phones are the only reason we came to t-mobile.   Third, I had a promo for netflix and apple tv that was included and I never asked for that and was never aware I was being charged for it until I called in a few times.  Subsequently I have been told no less that 5 or six time that there is nothing that can be done. No one is willing to work with me, they do not follow

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2 days ago
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Lelia5First activity
asked in Accounts & Services

how to block no caller ID calls

How do I block phone calls that have no caller ID? Meaning there are no phone numbers associated with the call.

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2 days ago
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neddorffFirst activity
asked in Accounts & Services

T-Mobile has been overcharging me for months

I am so disappointed and angry about the billing I’ve received from T-Mobile. Our coverage has gotten worse with the new towers while our bills, which were supposed to stay at $85 have ballooned to almost $200 a month.We traded in phones that were in perfect working order and were assured on multiple occasions that the promotion for the iPhones we received would lead to no increase in our monthly bill.I am not sure whom to report their business practices to, but I will be finding a way to take action if they do not refund the overcharges and return us back to our previous bill amount.

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syaoran
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2 days ago
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icontre2First activity
asked in Accounts & Services

Bill

need to print my bill for school address prove but not be able just be able to see but do not have the op to save or print

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2 days ago
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