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T-Mobile Tuesday reward this week for Burger King doesn't work (or is it just me?)

I notice that the Burger King deal does work. You are supposed to copy the code, go to the BK app, click on the T-Mobile Tuesdays banner, enter the code…….oh wait, the T-Mobile Tuesdays banner is there but it is the only link/banner in the app that doesn’t do anything when you click it. I logged ont...

delete this account

can we please erase this support page for me plz

Final bill with negative total due amount

hello, I have received Final bill from T-mobile that has negative total due amount. I believe that means there is a refund due. I switched from T-mobile almost 2 months back, and this is second bill with same amount has been sent. Not sure what I need to do to settle the account.I tried guest pay, b...

Filing a complaint

I really want to file an official complaint. Where do I find a complaint form?

Unable to setup autopay on prepaid account (Continue button disabled)

I've tried several times and on a few different browsers (Chrome & Safari) but am unable to setup autopay on my prepaid account.No matter what options I select (I really want it to 'cover my chargers') the "Continue" button is *always* disabled/greyed out. Yes, I've checked and unchecked the 'ad...

T-mobile rep asked me to go to AT&T

Our company have a website for employee discount. Currently there’s a employee discount promotion for AT&T Unlimited Elite plan. I compare that to the T-mobile’s Amplified (Same as Magenta Plus) plan. AT&T’s “unlimited” 4G limit is 100GB while T-mobile “unlimited” 4G limit is 50GB. The mobi...

Scam Text Messages

I am getting SCAM text messages from the following phone number 1 (***) ***-****.A 15 year old girl named Mary from Panama made a Huge discovery in quantum computing that would lead to global commercialization of quantum computers and drug discovery for cancer, HIV/AIDS, and other diseases.If you ag...

Text to landline

Does TMobile support text to landline and if so how to I enroll or activate this service as it's one I need and it's very important that I am able to

How to get a history of all my old text messages

iphone 11

My husbands incoming and outgoing calls are showing up on my phone. How can I fix this?

New account - how to resolve a billing dispute after T-Mobile pulled a bait-and-switch move?

I just switched to T-Mobile after 16+ years with another carrier.When chatting with the rep, I was offered 2 x free phones.After switching to T-Mobile, I found they are billing me for both phones.When challenging their reps in chat, I was told the offer was an "error" and they are refusing to honor...

complaint about customer service

I’m very disappointed on the service you guys provided to me today I’m a freaking bartender how would u guys expect for me to pay my bill if all the bars r close yet still u guys tell me u will call me n 30 min n nothing it’s been 5 hours n freaking call if this is the service I’ll will get from u g...

Dropped calls in my house

I have had a problem with calls dropping when I am at home. I live in Chicago, and my phone works fine everywhere but at home. I am talking fine, and then, the call goes dead. Sometimes it comes back, sometimes not. I thought it was my old S7 which was the problem, but I just got a new S10 and it...

Web site won't let me add a payment method

I can't add a new credit card to my account when using the web site from a desktop computer with Firefox for Windows (v62.0). After logging in, I select Profile, then click Edit next to Manage Payment Options. I briefly see a Visa logo and Edit/Remove links for my current credit card, however the...

Unlock T-Mobile LG v40 ThinQ Purchased from Amazon

Dear T-Mobile:When I unlock my LG V40 ThinQ from my TMobile account, it says "IMEI not in T-mobile system",but this is definitely a Tmobile device with all the Tmob locked apps and Tmobile boot logo and music etc...Its model number is LM-V405TA (same as LG v40 ThinQ sold by TMobile).I purchased the...

Why is my automatic payment coming out before my due date?

So my bill date is the 27th and I plan my bills based on that date but I got a text message today with my auto pay date and it’s the 24th. I looked back and it has been either the 23, 25, or 26th for the past few months too.Why?How can I plan on my bills if the auto pay date isn’t the actual due da...

Is there a way to split my bill?

Hello, I am in a family plan along with my parents, I keep forgetting to send them money on time every month. Is there a way to split the bill where I get my own? Or a way for me to get Bill Reminder notifications so I don’t forget?Thanks!

Matthew

I want a credit for money I have in account at TMobile back in my bank account. How do I do that? It is a credit I paid in advance for 2 months and want to change things. Help please.

New phone order ship date keeps getting scheduled farther and farther out...

I got a new line on Tmobile in store and they didn’t have the new LG V60 in stock but said they could ship it to me. So I did that and it said it would ship on 9/14. Everyday since then, they have moved the ship date over 1-2 days. Now it’s saying 9/24 for the ship date and that my order is still “B...

Get a Free Line Question

I’m currently on T-Mobile One plan with 5 Lines (5th line was just added recently, hasn’t receive the sim yet), how can I get the 1 line for free on the T-Mobile Tuesday app promotion?If I change my plan to Magenta/Magenta Plus, will one of my lines be free automatically or do I need to call T-Mobil...

Run-around by T-Force and customer service

Just figured I’d exhaust all routes before (i guess inevitably) having to drive an hour to the nearest store. Long story short, I left T-Mobile almost a full year ago, only to find myself now looking to come back. It should be a simple process, but because the website recognizes my SSN, it says I a...

where is chat

My service was down yesterday so I went to the T-Mobile wesite to gain access to support to let them know my service in the area was not working and there is no chat anymore. How do you report service issues if the only option is to call in...which wasn’t working.

Help! Was just sold phones from Tmobile I won't be able to use overseas in 3 months

Need some help guys. I ported in my numbers, switched carriers and traded in 2 Iphone 7’s for 2 new Iphone 11 MAX 8 days ago under a recent promo at a Tmobile store. Before purchasing, I told the rep at the T-mobile store I am moving overseas to Germany as a civilian under military orders for 3 yea...

55+

For the 55+ plan, two lines do both lines have to be for someone 55+? or the primary account holder have to be 55+. I have a friend who is 55+ but wife is two years younger. Can they get the plan for two lines?

Article T-Mobile Essentials vs T-Mobile One

As I have compared the plans for T-Mobile Essentials and T-Mobile One, I have discovered that there is virtually no difference between the two. $120 for four lines of Essentials plus taxes and fees (equals close to $150 depending on your area) vs $160 including fees for T-Mobile One for four. Basic...

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