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how to make digits website work

i am trying to use digits through the website. after signing in, i go to register my phone but its always gives the error:Please ensure your browser location is shared and refresh the page to register again. the problem is, i have enabled location sharing for this website. and refreshed, even comple...

Changing password every 60 days is a terrible policy

I recently log into my.t-mobile site and have to change my password due to this new policy. This new policy is terrible due to multiple reasons. Anyone who is current on IT security should know that changing your new secured/selected password to something new randomly causes more trouble than its wo...

DIGITS line suspention cost

I want to temporarily suspend the DIGITS line my Apple Watch is on. I understand that when you have multiple lines and you suspend one or more of them, you are charged $10 per suspended line. My confusion stems from the fact that the DIGITS line it’s self is $10. It seems if I temporarily suspend th...

Refund owed for 1200 Iphone 11 pro max that UPS has lost

I returned a Iphone 11 that cost me about 1200 because I decided I needed larger storage space and it actually was having issues as shutting down continuously. Unfortunately It’s been a nightmare because it’s been during Covid and I was away because I was sick myself and turning for a member that i...

Loyalty towards Customer - failing T-mobile commitment

On December 5th, 2019 T-Mobile has given me promotional offered on Customer service call. With this offer I traded my old iPhone7, received iPhone11 and added new line as part of offer. I had informed that my existing plan will not change and there should not be any charges for iphone11 device. Howe...

entering promo code online

I’m trying to add a tablet line to my account and buy a new iPad, there is a promotion being advertised on the app itself as you’re checking out. Tell me way it gives me the promo code and at no point during check out can I find a spot to add it. its a promotion for 2 day free shipping.

T-Mobile Prepaid Phones - Tax Amount Increased!

I refilled my T-Mobile prepaid (pay as you go - legacy) phone. I added $10 to my phone account which gives me an additional 35 minutes added which will expire in one year for gold members. I used to only pay the NYS tax (8.875%), therefore on a $10 refill, you would think the total with tax should...

Text message full detailed report

Is there a way that i can see the full conversation between one of my lines and another? As in what is actually been sent and received for every text?

Trade in phones and your bill goes up!

So how many people trade in their phone during COVID 19 when all travel is essential only. By the time they were allowed to legally leave their house to take trade in phones to the UPS it was one week past date of trade in due, so instead of telling you that they will keep your phones and charge you...

A tmobile representative gave my now ex woman my information

How can I find out who gave out the information from tmobile account to my ex woman? I want to have them fired and will take legal action if these issues aren't resolved.

why does T-mobile send verify code to cell when I change my SIM?

this is the 2nd time i’ve had to change my PIN in past year. But when I go to my account to change my SIM or call to change my SIM it requires a verify code, which is automatically sent to my cell phone WHICH I CANNOT RECEIVE BECAUSE I HAVE A NEW SIM CARD! Can someone explain why this is the policy...

Cant login to upgrade

I just made my account and when I went to login it made me select my security questions. Then it just pulled up a red exclamation point. Now every time I try to log in I get a red exclamation point with no text

Getting voicemail notifications from phone app on S10 but no voicemail in the inbox

I have had this issue since I moved over to TMobile in March 2019. I will get a “New Voicemail” notification several times a day or more with no voicemail in my inbox. I’ve called TMobile support for this issue but the best advice I get is call Samsung after they tried resetting my network settings...

Problem with promotion

I’m hoping someone can help me here. Back in March, I purchased a Galaxy A10e on promotion that it would be free with the activation of a new line. The new line was added the same day the phone was ordered. After 3 months, I was still not seeing a bill credit, so I called support. I was told this...

Unlimited Hotspot

T-MOBILE Support help nice people, However I would like have unlimited hotspot T mobile referred as Grandfather. I got 3 phones cause the employee at Chico mall said I would never run out of gigs cause I have the unlimited plan I double confirmed he said I was promised unlimited hotspot I was...

Cannot change SIM online.

I input all the numbers for the new SIM card but the system won’t allow me to enter it.

Android 10 on Moto G7 power

And curious if we have an ETA on the Moto G7 power update to Android 10.

Article Upgrade

I am recently employed by the USPS and want to exercise my 20% discount on my next bill..I also want to upgrade since im currently out of data until May 5th and I hate how slow my phone is right now..thanks

Porting from xfinity not working

I've had a phone number with Comcast Xfinity for many years, and I ported the number to T-mobile on 5/16/19. They told me the port would take 24 hours. Unfortunately, I did not get the porting complete txt until it's 5/22/19. The problem is that I can make outgoing calls using the T-mobile phone, bu...

T-Mobile App

I cannot login to the T-Mobile app on my OnePlus 7T (android 10). I have been able to login to the website (on a laptop), but the app won’t let me in. I get the message “Sorry, something is not quite right here”. I have uninstalled the program, rebooted the phone, and re-installed. I get the same...

iPhone SE Insurance

I was wondering if anyone else was having to pay $18 dollar for insurance on a phone that's valued at $399.99? I don’t understand why it’s at the top tier with the iPhone 11 Pro? Something doesn’t seem right here.

Article Store feedback, CdM, CA store

I'm completely disappointed in the assistance that I was provided at store 420d in Corona del Mar, CA)After purchasing what I believed was a hotspot that I could travel with and receive the Wi-Fi connection anywhere on March 5th, as the sales associate explained and assured me, only a mere 20 days...

Certain calls from contacts show up as unkown

On my Note 8, whenever I get a call from a certain contact, it shows up as unknown, and some of the other contacts are affected by this. The other contacts shows up fine, but the unknown calls from people I know bugs me, and I know they aren't trying to purposefully hide their number when calling me...

Updating email address

I updated my email address on my account months ago but my emails from tmobile are still going to my old email address. Is there anyway to fix this? I can't figure it out!

cancel serviese

can any one tell does the plan pay as you go ends by it self if not used for long time or there are other way?

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