Accounts & Services

Ask about your plan, added features or offers

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  • 17,043 Replies

4364 Discussions

tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful:  Billing impacts for migrated Sprint accounts   FAQs about unlocking your Sprint device 

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1 month ago
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unhappyjappyFirst activity
posted in Accounts & Services

Customer No Service

Contacted TM on 10/13/22, 10/19/22 and again today and have yet to be responded to.  I'm attaching screenshots of my chat log to show I was asking for clarification on my monthly bill for 4 lines, of which only one line  has hotspot added to it. Also included are TM's pricing for Magenta and Essentials. My average monthly bill is $275 with $64 of it is my handsets and $47 is insurance and taxes. This makes my four lines of service approximately $162 per month.  I was told that I am getting the cheapest rate and that all four of my lines have the same coverages, even though they don't. Only one of my lines has hotspot, the other 3 do not. I'm getting the same rate but better features than the Essential plan because I have a retired discount is what I'm told. I asked what I needed to do to port my numbers and switch to another company and no response still. I've been with T-Mobile for nearly 10 years and have always had poor experiences with customer service, with proper charging on my b

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gramps28
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1 hour ago
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john38First activity
asked in Accounts & Services

maintenance of iphone 10

my iPhone 10 is crackly when in use. I've cleaned the mics and although better it still is giving me trouble. any suggestions

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1 hour ago
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Bimpe OFirst activity
asked in Accounts & Services

Beneficiary

Can one assigns beneficiary to T Mobile Money savings or checking account?If so, where can I do the setting? Can someone please work me through it?  Thank you.

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gramps28
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2 hours ago
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85larrykFirst activity
posted in Accounts & Services

Misleading Sales Reps

I wanted to try T-Mobile.  I briefly saw an ad that said you could try T-Mobile for 30 days without commitment.  I called sales to ask about this.  They said yes, they would send me a SIM card which would allow me to test the service.  To do this, I would need to provide all my information so that at the end of the trial period, I would automatically become a customer unless I canceled (pretty common practice).  I was told that the 30 day trial period would not start until I installed the SIM card that they were sending me.  I asked about 55+ plans and settled on the mid range $70/month plan for two lines. And finally, I asked about phones and was told that if I became a customer, T-Mobile would off me an i-Phone 14 “on us”.  No mention of a trade in was made.  This all occurred on Dec 26, 2022.It took me until January 10, 2023 to get ATT to unlock my phone (another story).  So I installed the SIM card on January 10.  To my surprise, I immediately received a text from T-Mobile stating

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3 hours ago
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Belina2023First activity
posted in Accounts & Services

can’t receive verification code

Help me 

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5 hours ago
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tyty23First activity
asked in Accounts & Services

feeling robbed

why is it that the trade in value for our phones is so low however we still have to pay so much for the phone. it makes no sense that i have a $200+ balance left on my phone but this same phone is only worth $57 if i trade it

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gramps28
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6 hours ago
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RenomattFirst activity
asked in Accounts & Services

Google Pixel7 updates

I bought a new Pixel7 in November and signed up for Tmobile. Google has sent monthly updates but my phone has not added them. I contacted Google who said it is T-Mobile problem My last update was November 2022. Anybody else have this problem?

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18 hours ago
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Busy-beeFirst activity
asked in Accounts & Services

Claim Denied by Assurant - says no coverage on the date of loss provided

Here is the background of my issue with my phone claim to Assurant.  January 2 of this year, I lost my phone then that night I filed a claim for this incident and provided my card details for the deductible.  Two days after, I receive a denial letter through email that my claim is denied saying I have no coverage.  I was surprised about this news so I logged in to my account dashboard and verified that I have been paying the 360 protection on the current month. Called Sprint support and the agent reached out to Assurant confirming that I have coverage and been paying for at least 2 years for the insurance.  Come to find out that what Assurant has been receiving still is the info connected to my line is still the old phone (Note 10) that I had before I got the phone that I lost (fold 4) and that is the reason why they denied my claim.  When the sprint agent came back at me, interrogating me about any evident that I have been using the Fold 4, in which this question don’t make any sense

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gramps28
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1 day ago
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ccallisteFirst activity
posted in Accounts & Services

Usage details not accurate

My usage details are not updating. There are 4 lines on my account and the usage is not accurate. One line in paticular has made and received calls and they are not registering on the usage details. Why is this happening?

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1 day ago
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Jeff_PopkinRookie
posted in Accounts & Services

T-Mobile doesn't honor trade-in promotional values!

I made my arbitration demand to T-Mobile via the American Arbitration Association. My claim is T-Mobile does not record the contract made online with a consumer buying a new device and trading-in an old device; and subsequently refuses to correct billing errors caused by their breach of contract, resulting in egregious customer harm.

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1 day ago
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SciFiFanFirst activity
asked in Accounts & Services

E-mail to Text not working

I have a filter setup that takes certain messages I receive and forwards it to me via xxxxxxxxxx@tmomail.net. It has worked for years. Now it stopped. I can’t even send e-mails to the address. There are no errors. There are no messages that they are being blocked. They just aren’t being delivered. Even if I just send a test message to the e-mail address, nothing is received on my end. What is the deal? anyone else having issues with email to text?

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1 day ago
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mycareersucksFirst activity
posted in Accounts & Services

T-Mobile cheated me

T-Mobile cheated me big time. I got sold an offer 4 lines with 4 free phones. Representative didn't mention anything about trade-ins, BOGO offers, just plane 4 free phones and 4 new lines. If there was conditions attaches, I should have been told about them. I transferred all of my lines over. My bill was through the roof for first 2 months. I was told that it would take 2 months for credits to kick on. Boy, they lied! I called back to check on why was I being charge enormous amount for 2 lines. They told me that I never had 4 lines with free phones offer. They denied ever offering it. I feel so deceived by this carrier. I can’t even quit without paying arm and a leg for new phones on my plan. This is wrong for T-Mobile to do. When I called customer care, they just said they cannot do anything. To me, it seems like they lie to people to get them in and everyone is in on it. They tried giving me 10 different reasons on why I wouldn’t qualify for the plan instead of taking responsibility

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1 day ago
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magenta10604268First activity
asked in Accounts & Services

switch account to employee account

so i just paid off my old employee account, and i had to start a new individual account, but i need to switch this one to my employee discount, do i have to email the department again or is there a faster way??

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1 day ago
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Lorim1313Rookie
asked in Accounts & Services

What happened to the unlimited data on T-Mobile simple choice grandfathered plan

Within the last week we have no data at all. Two of our lines have an extra data package and they are the only ones with data. We are on the grandfathered simple choice plan with unlimited talk text and data we’ve been on this plan for over 17 years we received either 1 GB or 3 GB of high-speed data, and after that, it slows down. But now there’s nothing!!! when I look at our account the plan now reads simple choice unlimited talk and text. What I want to know is, did T Mobile just change the plan? is it my account only? Is anyone else experiencing the same thing?

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2 days ago
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R66First activity
posted in Accounts & Services

Do not subscribe to T mobile

T mobile is terible. Also, if you are in the military, don't get this service. I canceled my account since I am going to get station overseas and what they did was just temporary cancel it and without my knowledge it was reactivated and now I received a bill even I don't use their service. 

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2 days ago
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magenta994577First activity
asked in Accounts & Services

Simple Choice grandfathered unlimited data on a new plan

I have four lines on Simple Choice.  They were given free Unlimited 4G data on all lines a few years ago.  For Simple Choice Plans that are grandfathered, can a new line be added with the free Unlimited Data that was offered to the existing lines a couple of years ago?

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2 days ago
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VeracityFirst activity
asked in Accounts & Services

Grandfathered Simple Choice

I’ve been a loyal TMobile customer for years -- have 5 lines.  Just tried adding a sixth line to my grandfathered Simple Choice Plan.  One service representative indicated I could add a line for $10...next representative indicated I couldn’t add lines to that grandfathered plan anymore.Simple Choice Plan is perfect for me and my family, but don’t feel very important to T-Mobile and the few times I try to do something with my plan...just get hours of wasted time on the phone with customer service to be told they can’t do it.Any one else on grandfathered plan and feel like a second class citizen and considering other phone providers?  

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2 days ago
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Ranger1Rookie
posted in Accounts & Services

Keep and Switch Fraud

Anyone else having trouble with TMobile meeting it’s promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…

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2 days ago
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tmarie71Rookie
posted in Accounts & Services

Being charged for device tmobile received but cannot locate

In January of 2022 I purchased a new iphone pro 13. I received the device and on the same day requested to return it because it was too small. I was sent a shipping label from tmobile for UPS. I packed up the device in the exact same packaging and mailed it the next day. In the meantime I had ordered the PRO MA X instead. I paid $119.03 for the first phone and was told I would be refunded once the device is returned. After a few weeks I followed up and was told the device was received by tmobile on January 11 and that my refund was being processed. Another week goes by no refund. I called and was told it could take up to 30 days and its still processing. Last week I check and still no refund so I called and was told by a “tmobile expert” that they never scanned in the IMEI number that is why I didnt get my refund yet. She assured me this would be taken care of etc. Fast forward to today...I got a call from tmobile, the same “tmobile expert” and she said you havent received the refund b

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2 days ago
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ambershanFirst activity
asked in Accounts & Services

Paid one half of payment arrangment early?

I have the 1st installment of a payment arrangement due 1/31 I paid it early a few days ago. Will it charge my account again? The second half is due 2/13. 

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KasenW
2 days ago
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XojasmineeeeFirst activity
asked in Accounts & Services

business mobike app

I have a business account I just opened this week but cannot get an expert to help me log in. Every time I register or try to log in I get an error code of “ Different OrgsIDs for request merged TMOIDs”

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2 days ago
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Frances20First activity
asked in Accounts & Services

charged twice

I was charged twice this month, can this be corrected? 

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syaoran
Pillar
2 days ago
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DavidandJeriFirst activity
asked in Accounts & Services

Customer Service Help

I have been trying to cancel 3 lines since last year November.  Each time I have been lied to and told they would handle it.  I’m so tired of this run around.  The customer service employees seem to have no regard for the truth.  Looking for better service currently.   

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2 days ago
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glkaonealFirst activity
asked in Accounts & Services

Anyone notice a difference to the usage page?

I recently discovered you can’t see the usage data for each of the lines.  I inquired about it and was told this is a new layout (do to phone apps) and you can only see the usage data in your monthly bill.  I voiced my displeasure.  They said they would report the concern.  Anyone else find it a concern?    

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2 days ago
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