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  • 4,550 Discussions
  • 19,578 Replies
4550 Discussions
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T-MarkFirst activity
asked in Accounts & Services
why do I have to reconnect devices after wifi goes down and comes back up?

I have only had t-mobile home internet a month now. It has gone down a few times and comes back in a minute or so. But the issue is once it comes back some of my devices are no longer connected. A Epson wifi printer needs to be reconnected by entering the password again using arrows and a list. My TCL ROKU TV needs to reconnect the wifi also. I have had both devices in the same location for 2 years. Neither ever had a problem reconnecting when my century link wifi went down. So why do they loose the connection with T-Mobile?

0
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2 hours ago
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diazitzelFirst activity
asked in Accounts & Services
can a gift card be used for payment on claim

I need to pay in order to get replacement form but wallet was stolen as well and i dont have licence number for checking so can i use a prepaid gifttcard

5
A
4 hours ago
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teevangFirst activity
asked in Accounts & Services
Lied to about promotion

On December 4, 2022, I went to my local T-mobile store looking for promotion deals to see if I could get a trade-in upgrade for my wife’s phone.  After talking to one of the employees about their current deals, they employee promised me that if I switch from my current plan Magenta to Magenta MAX that I would get a $800 trade-in credit towards an Iphone 14.  I told her it is a great deal and was baited into switching my phone plan. She made the switch official that day (Dec 4, 2022) and told me to come back on December 6, 2022 to make the trade-in because the plan swap would not be effective until then.  When I arrived 2 days later on the 6th, I was told that there were no such deal by another employee and the current plan they currently offer is a $400 trade-in credit.  Long story short, I end up reverting my plan back to Magenta and was charged for the Magenta MAX plan although I only had it for 2 days.  Next time before making a switch, I would ask for a written contract. This is ab

45
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4 hours ago
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MeowtaSpeaker
asked in Accounts & Services
How can I log in to my T-Mobile account without a T-Mobile line of service that includes a phone?

Turning off 2-step verification does not always assuredly provide the T-Mobile customer with the ability to log into their online, T-Mobile account using only their email address and password. Too often, the system will still ask to send a confirmation code to a T-Mobile phone number.If I only have a T-Mobile home Internet account, my T-Mobile Internet device will receive a confirmation code to use for logging into my T-Mobile online account via a laptop computer.But, if I only have SyncUp devices on my T-Mobile account, I cannot receive a text message from T-Mobile on those devices. How do I log into my T-Mobile account if I only have SyncUp Trackers as my T-Mobile devices? I want to be able to check my billing information, order status and account settings from my laptop’s web browser.I have been working on this problematic issue, enlisting the assistance of T-Mobile technical support, for months. I must continue to pay for a T-Mobile line of service that includes a phone just for th

0
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10 hours ago
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pinnacle1loriNovice
asked in Accounts & Services
T-Mobile will not let me return phone

I was told by a T-mobile phone rep that I could have 1 line on 2 different phones. They mailed me a new phone, and I have spent HOURS over the past month trying to make this work. I have had multiple phone calls with T-Mobile, and have gone into the store twice. I was finally told that the only way to make this work is by going through the DIGITS app. Once this was explained to me, I realized this would NOT be a good solution to my problem. So, I asked T-Mobile to cancel all of the DIGITS items and just switch back to one line for one phone. I want to return the extra phone I have that I’m not using at all now, and T-Mobile will not take it back becuase I am 2 days past the 30-day return policy. This was T-Mobile’s fault for telling me something could be done that cannot be done, and I spent over the 30 days trying to figure it out and make it work. I have been a T-mobile customer for over 20 years. I can’t believe they would not do the right thing and take the phone back. I have perso

2
gramps28
Pillar
1 day ago
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ivy2024Novice
asked in Accounts & Services
Usage Details

Hi.  Anyone having issues with access to usage details? No info shows

0
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1 day ago
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KeyyyyNovice
asked in Accounts & Services
usage

It won’t let me see my usage. Does anyone know what’s going on? And when this is going to be fixed? 

1
syaoran
Pillar
1 day ago
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JimmyXie0129First activity
asked in Accounts & Services
What is wrong with my account benefits page?

I wanna know what is wrong with my account? I already call and report fault couple times and the issue still here!!! So who can tell me how to solve it?

1
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1 day ago
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timmytimmyFirst activity
asked in Accounts & Services
is there anyway to check the past content of the text message from my cell phone?

Hi,I would like to pull the CONTENT of my text message record. Can T mobile provide them? if so, how far back can T mobile provide? Thanks,Sam

6
gramps28
Pillar
2 days ago
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sounthwindFirst activity
published in Accounts & Services
phone call log

Where I find the call log for the month of march  to print

19916
G
2 days ago
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davedavis3Novice
asked in Accounts & Services
Formal Complaint

How do I file a formal complaint about a phone never received supposedly shipped a month ago but continually am told “its being researched”.  UPS confirmed they received the package but no contents in the box.   They are liars and I need answers

0
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2 days ago
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vulcanvn2000First activity
asked in Accounts & Services
apps

i wanna know how family mode got on my phone! am i being tracked by stalkerware??!!

0
V
2 days ago
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TokomFirst activity
asked in Accounts & Services
Travel to Canada

Traveling to Canada for a couple of days, Do I have coverage for Canada?

14
syaoran
Pillar
2 days ago
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harry_pFirst activity
asked in Accounts & Services
Select Employment Verification" doent show under profile.

Hi T-mobile,One of representative helped me in  for T-mobile work perks, when i go to website and try for verificationI dont see any option which says "Select Employment Verification." on step 3 in mobile app and Portal, It  other options. Please help T-mobile, I am having hard time over the phone from last week. I have came to avail the offer from prepaid to postpaid. Its very troublesome entire process.  Dear Hardik,   Congratulations on activating your Go5G Plus plan with T-Mobile Work Perks! You must verify your employment status within 30 days of activating your plan. You can review how to verify here: https://now.t-mobile.com/howtoverify

9
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2 days ago
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jah165First activity
asked in Accounts & Services
Device Bill Credit question

I recently signed up for T-Mobile and was told that I should qualify for the promotion to get a Google Pixel 6a for free (monthly bill credits). Looking at my bill online though, its not showing a credit. There’s 2 devices on my account and its charging me monthly for both devices, (the Pixel and another device). The payments are like 18 dollars for the Pixel and 4 dollars for the other device, so 22 dollars for equipment fees. Shouldn’t I just have 4 dollars in equipment fees if I’m getting a credit for the Pixel? For clarity, this is my first bill. Will the credit show up on following bills? If it does, apologies ahead of time but that wasn’t explained clearly ahead of time.

4
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2 days ago
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Captain DestructoFirst activity
asked in Accounts & Services
T-Mobile 5G Home Internet Gateway slow ethernet but fast WiFi

I recently installed the grey 5G Home Internet gateway at home. When I first got it three weeks ago, I was seeing speeds of 150+ down, and 50 up on both WiFi and ethernet.Now I am seeing roughly the same speeds over WiFi, but ethernet speeds have dropped to 10-15 down, sometimes as low as 5. Upload is around 15-20. Has anyone else had this issue and found a solution? Or is the gateway defective? Both ports appear to have the same issue, and WiFi continues to work fine.

30
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2 days ago
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okbye210Rookie
asked in Accounts & Services
Being charged fees and taxes on old addresses

I recently looked back at my billing history, and I am being charged T-Mobile fees and charges as well as government taxes on fees on 3 separate addresses.  One address I haven’t lived at in over 10 years, and the other address I moved from 4 years ago. Has anyone had that happen to them?

19
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2 days ago
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Arual_RYRookie
asked in Accounts & Services
Trade in Issues

I got the iPhone 12 pro Max and traded in my iPhone X for the $830 promo. I mailed my device on November 24th, walked into the post office and got a receipt for proof I dropped it off. I got the return label directly from a T-mobile store since I couldn’t print it at home. I kept the customer copy as well. It’s being shipped to Assurant in Texas but my tracking number hasn’t been updated since December 2nd. It was supposed to arrive Nov. 30th but got pushed back due to holidays I’m assuming. It needs to be returned by December 20th so now I’m getting paranoid. I’m calling them tomorrow and asking if  it would still be honored even if the package got lost. It’s not my fault since I did everything correctly.  Also all the links on the T-mobile website and app are useless! They just take me to the log in and that’s it. So frustrating! I wouldn’t have switched over if I knew they’re this unorganized.anyone have any similar experiences? I can’t open a claim with the USPS since I don’t know

16
R
3 days ago
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Phill IngramNovice
asked in Accounts & Services
Paramount

is the paramount + subscription still available?

1
gramps28
Pillar
3 days ago
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RainabrainzFirst activity
asked in Accounts & Services
hijacked sms messages

On Juky 25th I started recieving text messages from 127. I didn't notice because I text but not an awful lot. It appears I'm recieving sms that is 2fa codes. I'm not recieving many sms from people. Actually, I'm recieving from contacts I have saved. But not unknown numbers (?) Possibly.  I suspect someone has signed up my number to a business voip service and is pulling my sms into their device. Can you let me know what provider or imei is recieving my texts. This has happened before and I'd like to get something done about it this time. 

2
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3 days ago
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paulamFirst activity
asked in Accounts & Services
issue with the sim protection tab in my account

Hi,I have a sim protection tab not working on my tmobile account:What should I do? How could I contact via email a representative of Tmobile? Thank you in advance for your assistance

0
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4 days ago
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SKennFirst activity
asked in Accounts & Services
Old

Must I have T-Mobile wireless service to get TM Internet service ? 

1
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4 days ago
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KKHoltNovice
posted in Accounts & Services
Numerous eronious billing issues - customer service states they have resolved the issue but no change

I have only had t-mobile cell/internet for nine months.  I have not had one correct billing cycle due to trade-in credits being erroneously removed.  I will then call into customer service to resolve the issue, and they happily state that they have fixed the mistake and the situation should be resolved within one billing cycle. The first time I made this call was in Feb/March.  They accomplished a bunch of back credits/promotions but they still messed up the actual billing.  I call again in July and ask to elevate the problem because their team didn’t fix it last time.  Once again, I’m placated and promised that this will be fixed.  I asked for documentation within the phone call of what was discussed and they refused to produce such an item stating that they have no capability to communicate.  T-MOBILE is a communications company, elevate the situation until you can find someone that can actually follow-through!  No luck but I was assured I would be contacted within 72hrs to further a

0
K
4 days ago
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rmbredaFirst activity
asked in Accounts & Services
switching phones on same line

Hello,I am already a tmobile customer and i want to switch my phones for the same line. I am purchasing a refurbished iphone and want to switch it out with my current android. How can I do this? Im aware I need an eSim card for the iphone but i cant find that option anywhere on the account. 

1
syaoran
Pillar
4 days ago
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Kingshawn148Novice
posted in Accounts & Services
can’t receive incoming calls

Can’t receive incoming calls 

0
K
4 days ago
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