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  • 21,894 Replies

6621 Discussions

tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful:  Billing impacts for migrated Sprint accounts   FAQs about unlocking your Sprint device 

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14 days ago
tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Sprint Community Member LoginNews

Need help getting in to the Community? Take a look at the steps below to get you signed in.Login in help If you’re a Sprint Community user, we’ve made sure that your email account you set up on Sprint’s Community can be used here. Please use that email and flow these steps to register and sign in for your T-Mobile Community.Click Sign up for your T-Mobile ID link. Enter the following options: First Name Last Name Phone Number (you won’t enter this) Sprint Community Email address Password Click the Sign me up button. Check your email to verify your account. Be sure to look in your Junk and Spam folder as this email may show up there.FAQ’sQ: Do I already have an T-Mobile Community Account?A: Yes! You’ll just need to complete the registration process above to set up the account and your password.Q: I’m getting an error message. What should I do?A: If you’ve completed the steps above, please use the Forgot login info? And follow the steps to get another password.Q: What should I do if

374611
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3 months ago
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jamesbondssFirst activity
asked in Accounts & Services

T-Mobile Account Creation Failed

Hello, I am James from Chicago I just signed up the T-Mobile service. My phone number does not exist, so I am unable to register a T-Mobile account. Do I need to wait for the numbers to be transferred?Kindly provide its solution

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6 hours ago
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frito_banditoFirst activity
asked in Accounts & Services

gmail to phone.#tmomail.net is not working

emails from GMAIL to the SMS gateway, <phone.#>.@tmomail.net are NOT received as texts.emails from OUTLOOK to the SMS gateway, <phone.#>.@tmomail.net ARE received as texts.google has a gmail application “email to text” whereby one can gmail <phone.#>@sendemailtotext.com and receive text.  That is, google has their own email-SMS gateway.  When using this app, I DO receive the email as a text.It appears that google is restricting emails to the tmobile email-SMS gateway, @tmomail.net, to force customers to use googles app “email to text”.  Did I mention that google charges for the service?Is there anyone who can shed any light on this?  Is there anyone who can email <phone.#>.@tmomail.net and receive a text?Thanksfrito

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7 hours ago
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James BrittRookie
asked in Accounts & Services

Why is T-Mobile mail-to-SMS gateway sporadically blocking GMail?

I use the mail-to-SMS gateway to text me at different times of the day.  For example, to alert me to do something on my to-do list, or to tell me if some long-running program on my PC, such as a backup, is completed.Often the text comes through as expected.  But, quite frequently, I get a message from GMail telling me that the email has been rejected , with a message similar to this:421 4.1.0 <account@neurogami.com> sender rejected AUP#CDRBLThat email a via a custom domain that uses GMail to handle mail.The curious thing is that this email (and a few others that are also custom domains with mail handled by GMail) is not really backlisted (as I think CDRBL suggests).  Some messages from that account get through.  In fact, Google will attempt re-delivery for quite some time if a message is rejected, and very often the mail does eventually get to me (albeit a day or two late).My guess is that T-Mobile is rejecting messages relayed by one or another Google mail server, but not all of

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9 hours ago
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rbk070483First activity
asked in Accounts & Services

calls from jail

so my friend currently is in county jail and has been calling me for months and i have been getting the calls until recently, however the past maybe 2 months or so he has called several times where it doesnt even ring on my end but it will his and eventually get my voice mail and when you look at my call records the number shows up on there too...it doesnt happen every time he calls the past 2 months just sometimes...my account is in good standing and i prepay for jail minutes with my credit card so its not like i even add them to my tmobile bill...anyone else have this kind of issue or has? can anyone help? i called customer service and basically they didnt know why either and this doesnt happen with anyone else

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11 hours ago
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KameRookie
asked in Accounts & Services

Direct emails for corporate officers or divisions that handle complaints from long term customers?

I have been a customer for 8 year straight. I would be longer but I had a job that gave me a work phone for personal use and so I had canceled my tmobile service during my time with them. I have continuously had insurance and the Jump program through tmobile for the extent of my time with them. I have upgraded a phone or two but never used insurance claim. Now that I have a phone with mechanical issues rather than water or physical damage tmobile has wormed it’s way out of honoring the insurance? what kind of company is this? maybe I have been wrong in believing I was with the better company? I convinced family and friends to go with tmobile for service as well. You want to offer me $450 dollars instead of honoring the insurance I have been paying for? refund the 8 years of insurance since you won’t honor your insurance. That is flat out Theft in my book. I once spoke to an executive customer relations associate years ago who helped resolve an issue and I was wondering if they still ha

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11 hours ago
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dshearsFirst activity
asked in Accounts & Services

Who do I contact in regards to filing a complaint?

Please do not give me just a mailing address, that creates so many more issues which is why I am complaining in the first place.

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11 hours ago
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Natep473First activity
asked in Accounts & Services

Billing for insurance

it looks like on my childrens accounts, they are getting billed 2x for insurance?am I reading this right? 

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11 hours ago
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WebmommyFirst activity
asked in Accounts & Services

How to stop constant ad for "back up your photos" from T Mobile

I keep getting this horrible TMobile “Back up your photos” ad telling me to protect your memories with Google One cloud storage. No matter how many times I restart my phone, this ad keeps showing up. Is there a way to opt out of it? I have no interest in this. Thank you for any help and suggestions.

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gramps28
Pillar
12 hours ago
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gerwin1101First activity
asked in Accounts & Services

Legacy Pay As You Go

I had the Gold plan for many years. How does the replacement “Legacy Pay As You Go” work now?

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13 hours ago
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realtrinityFirst activity
asked in Accounts & Services

T-MOBILE: What is your issue with linking T-Mobile MONEY with Mint?

Really?  Mint is trying to work with you to get linking with them accomplished.  Are you unable to do so because your security and infrastructure is unable to support on your end?   If so, how can you expect consumers to trust you with their money and leverage your banking product?  I will NOT use your banking product until such time that you have successfully implemented securely interfacing with Mint.  Please make this a priority on your “Future Enhancements” list(s).

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13 hours ago
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shannonspetsittingFirst activity
asked in Accounts & Services

Data restriction needs to be added to "Family Allowances" package

Data restriction needs to be added to "Family Allowances" package! Although data slows to 2G when used up, that is not enough in today's society where kids use 90% data & 10% talk/text. We would love to be able to "cyber-ground" our teenager by limiting data during certain times of the day or taking away/shutting off her data when necessary. But we still want her to to be able to call & text on her phone to reach us if necessary. I talked to a person in T-Mobile's tech division today who also had a teenager and is facing the same problem where her teenager used 30GB in a month!! She said she was surprised T-Mobile hasn't done this yet. But there is no way to shut off or limit data on a phone line - other than physically taking away the phone. Granted it doesn't cost parents anything if teens use up data or go over, but what kind of lesson is that teaching kids? We need better parental controls accessible to us as parents. Data is the problem with kids now a days & we need a

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13 hours ago
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Whynot55First activity
asked in Accounts & Services

Bring the Usage Details Back!!!

Why did it go away.  Please bring it back! 

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gramps28
Pillar
14 hours ago
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unicorndustoffFirst activity
asked in Accounts & Services

Need to cancel my T mobile. No signal for text or calling. Still being billed for T mobile but site states that no account is linked to my phone number.

I am overseas with work and signed up with T mobile specifically due to the statement from T mobile representatives that I would have coverage in this nation. I have been significantly overcharged (according to what I was told I would be charged) over the past two months and have zero coverage. No signal for text or for cellular calling. I am still being billed. When I attempt to log in to t mobile to message a representative I am met with the message that "no account is paired with this number." I am unable to call because my phone has no signal. I am unable to message because I am told no account is matched to my number. I am still being billed for this service, and billed significantly more than I was promised at that. I have experienced difficulty with T mobile since I subscribed a few months ago and I want to cancel my service. Can someone please help me with this?

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16 hours ago
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downwind.donFirst activity
asked in Accounts & Services

Customer Support difficulty

I would like to suggest T-Mobile management hire customer support representatives that are from the same time zone and country. In other words if the caller is from California, the representative should be from the west coast of the United States,  The problem I have had conversing with a representative in the Philippines from California is two fold: 1. there is a delay long enough to cause either the caller or representative to speak over the other, this used to happen with international calls utilizing satellites to connect caller to called. 2. Even though the representative speaks English, it is their second language and is very difficult to understand. 3. When I last spoke with a representative from the Philippines, the rep would continuously repeat what was said in the last statement which is not necessary and annoying to say the least.In summary:Utilize representatives in the same time zone and country as the caller. Utilize a representative that speaks the same first language. H

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16 hours ago
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Bigt1200First activity
asked in Accounts & Services

60.00

Hi! Is anyone here paying 60 a month instead of 50 like advertised?

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gramps28
Pillar
16 hours ago
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magenta7919791First activity
posted in Accounts & Services

How to change prepaid user to postpaid user?

如何将预付费用户更改为后付费用户？我是预付费用户，我不擅长英语，但预付费用户无法从在线专家那里获得帮助，我很沮丧

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17 hours ago
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JimGFirst activity
asked in Accounts & Services

Terrible service!

I recently switched to T Mobile after being a Verizon Wireless customer for 20+ years. I thought I was saving $35 a month! I work from home and rely on good service. On a daily basis, I drop at least 4-5 calls or can’t pick up an incoming call or make an outgoing. I will be switching back to  Verizon in the next few days.

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17 hours ago
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shorawitzFirst activity
asked in Accounts & Services

Google One - Backup photos just started showing up

The other day after an update, I get a notification on my Samsung Galaxy S20+ that I cannot get rid of: “’T’ Back up your photos - Protect your memories with Google One...”  If I select it, I just get a “’T’ | 1” logo and nothing happens.  I never signed up for Google One nor have I authorized it thru T-Mobile.  How do I get rid of it.  Nothing I can find online talks about this feature/bug.

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18 hours ago
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Rob56First activity
asked in Accounts & Services

How to get T-Mobil to honor their agreements

How can I get T-Mobil to honor the agreements their representatives made when they sold me my plan? I have been trying since my first bill came in. I have spent over 8 hours over four visits to the T-Mobil store and no matter how many promises are made by numerous different T-Mobil store associates nothing changes. Is this your business plan?

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gramps28
Pillar
22 hours ago
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Das6793First activity
asked in Accounts & Services

Can trade in my device in store for defered teade-in?

I would like to know if online order is eligible for in-store trade-in? Thanks! 

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22 hours ago
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Rob56First activity
asked in Accounts & Services

T-Mobil Not Honoring Their Agreements

T-Mobil quoted me a price and after 4 months still will not honor it. They told me I had a $1000 credit for a new phone and it would cost nothing for me to trade in my old phone and now they are trying to charge me for it. Promised a $200 credit for signing up and you guessed it no credit to date. Every time I talk to a representative at the store about my problems they play with the computer, go in the back room, look at their phone and 2 hours latter tell me they have fixed the problem and nothing changes. The bill is still way over what they promised and no credits. I can feel they are just trying to wait me out, hoping I will give up. Does anyone know how to get some help to either get out of my agreement with them and move on or to make them honor their agreement? It amazing that this company seems to have a policy of promising things they have no intention of providing!   

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1 day ago
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BetKrauseFirst activity
asked in Accounts & Services

phone inactive

I entered £20 in Dec 2020 and probably not used it since so the phone doesnt work. How do I recover? 

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gramps28
Pillar
1 day ago
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Aleksandr DerdenFirst activity
asked in Accounts & Services

untying a mobile device

hello, I live in Russia, I bought an iPhone from a person, and he turned out to be tied to TMobile. I can't use the SIM card of the Russian telecom operator, I can't call the support service either - just write, please tell me how to be and what to do?

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gramps28
Pillar
1 day ago
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