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Forced to Change My Password...

I was unable to login to My T-Mobile just now to pay my bill, unless I changed my password... It said my password was "getting old." I went ahead and did it (just adding +1 the the number already at the end of my password). My question is: HOW OFTEN am I going to be forced to go through this st...

Changing password every 60 days is a terrible policy

I recently log into my.t-mobile site and have to change my password due to this new policy. This new policy is terrible due to multiple reasons. Anyone who is current on IT security should know that changing your new secured/selected password to something new randomly causes more trouble than its wo...

Article TMobile used to be great

T-Mobile used to be great, but I guess because they took over Sprint, they’re trying to be as awful as them. 1) I supposedly have 600mhz towers in my area, yet none of my devices will ever connect to them, despite being compatible. Therefore, unless I’m on WiFi, my ”service“ is either nonexistent o...

Why am I randomly not receiving texts?

A few months ago it came to my attention that I was not receiving certain messages from what seemed like a single person (they showed me their phone proving they in fact had sent me these messages). Then it happened with another friend. Both these individuals have iPhones and are on T-Mobile. I'm a...

Cannot log into my T-Mobile account

I have been trying to log into my T-Mobile account all day and I still keep getting the message: “Looks like we got our wires crossed.We weren’t able to process your request at this time. Please try again later.”Customer Service was no help. I was told that there was an update going on and to try ag...

Assurant return concern

I have heard about this happening to a lot of people, unfortunately I saw all the stories *after* I filed a claim. I will soon have to mail my damaged phone back. I contacted T-Force and they said that I cannot turn it in in-store since the Protection<360> stuff all goes through Assurant. I am...

Tmobile is blocking my messages sent to customers

Hi, I have a service that reminds people to move their car on street sweeping days (dontfearthesweeper (dot) com). It sends a text message the night before your street sweeping. Everyone I send messages to signed up for the service, and they have the option to stop getting messages at any time.It ha...

Transferring a used phone between Sprint and Tmobile

My gf is a Sprint customer and recently upgraded her phone. She has an iPhone 10 that I would like to use to replace my broken older iPhone. I am a Tmobile customer, have been for a long time and wish to remain a customer. Question: previously, the phone would have been “locked” but is that no longe...

COVID-19

I have been a customer for a decade or so and I am really disappointed in the response I got after asking for help during this pandemic. I work in hospitality and there are very few job opportunities, so I have been living on unemployment. However, since the extended benefits have run out, I have...

Best combo of promos for getting new Magenta lines and new phones

Hi T-mobile aficionados, I'm currently on the '$40 Simply Prepaid 10GB LTE' plan but want to switch to postpaid Magenta plans for me (now) and my wife (in a few months).I'd like to get the iPhone 12 Mini when it's out - I'll probably get it from the Apple Store with the $150 extra for trading in my...

fees and taxes being charged on bill from past states/cities/counties you no longer live in

Check you bill carefully for extra charges of government taxes and fees from states or cities you no longer live in. This is an known error with T-Mobile. You need a refund and they need to correct their software. This apparently continues to happen if you read some threads. I’m thinking I can’t...

REVVL 5G and $200 credit for adding a line

I have 4 lines so what happens with this promo if I add a 5th line, then one of the other 4 people quit do i forfeit the 200 dollar discount?? How to get this offer:Activate a new line on an eligible plan. Purchase a new REVVL 5G, REVVL 4+, or REVVL 4 on a monthly payment plan. Receive 24 monthly...

Stalking text messages

My brother in Puerto Rico is recieved stalking text messages since was a ATT user he switch to Tmobile, the messages starts again, a few months ago he fill a police report in PR nothing happened, download any possible app to track those randomly numbers and Nothing ,change phone number nothing ,he...

Gone fishing! page when I try to login.

I get the “Gone fishing!” page when I try to login thru any browser I have.Also, I switched from T-Mobile Connect 5gb to 2gb plan a few months ago. Seems to revert to the higher priced plan every month. None of the links in the pic actually workPlease fix both issues. Not good look for a national c...

Unable to refill prepaid account

Hey there! I am struggling to refill my prepaid account with a card I regularly use to refill this account. The system says that the card number is invalid. I tried a new card and same problem. Definitly a bug in the system. Please can someone help out ASAP!

Twice charged for taxes

I got charged taxes and fees on shared plan and then again per each line.I see some complains for the same matter.I checked for estimated fed and state tax, which is way lower what I was billed based on my plan that includes twice fees.The PDF bill shows the same fees for shared plan and per each li...

3rd Party Charges

I have a simple choice plan for the past 7 years. I am going through a divorce and my wife has already gone to another provider. However I just noticed that I am still getting the 3rd party charge for, I believe, her google music subscription. I understand the normal process is to go into the app a...

iphone 12 trade in offer

If I pay off the balance of EIP before 30 months, do I get the trade in credit through 30 months?

security one time password (OTP) text doesn't come through anymore!

Hi, I recently switched over to Tmobile with my own device and ported over my mobile number. Now all my security one time password (OTP) text doesn't come through anymore. I contacted my banks and was told to contact the carrier.Appreciate any advice on how to get this resolved.Thanks.

Signing up is hard to do...

We switched from Verizon over to T-Mobile on October 23rd. I was told that we'd pay $70 per month for two lines on the Magenta over 55 plan, we'd pay $25.00 for each of two iPhone 11s on the first month and pay for only one phone for each additional month. Which would make our first bill $120.00 a...

Problem, please need to solve very quickly.

I tried thru browser to sent or print my last bills (i just need document) and i cant do it, since my app doesn't work (about 1 year, i was calling speaking with customer and nothing. i have android) but its not my main concern, next i came to T-mobile office to ask them: Please sent me a copy of my...

Email to SMS (tmomail.net) is blocking our domain for spam.

I work for a local fire department, which uses the phonenumber@tmomail.net gateway to alert members of the fire department with (T-Mobile service) of emergencies/disasters. We use similar gateways from other carriers for those respective members, and they are without issue at this time. This system...

Moving to Magenta Plan

I am contemplating moving to the Magenta Plan. Currently have a Simple Choice plan.I have been a customer since 2014 and I have a couple of free lines from promotions in the past.Will I carry over my free lines to the new plan? Will I keep my corporate discount if I switch over?I have called T-Mobil...

Porting number problem?

I am trying to port in from page plus but have been getting told that my account number is incorrect. Apparently Page plus uses the phone’s IMEI as the account number so I know I am proving the right one, but keep getting told otherwise.

refill

He I can’t able to make a payment as before I need help

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