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When is Tmobile going to update their carrier settings to allow calls longer than 4 hours?

When is Tmobile going to update their carrier settings to allow calls longer than 4 hours? Ive never had a provider that limits phone calls and its becoming annoying to be on the phone because im hyper aware of the duration of my call in fear that it will randomly disconnect. Plus I have family meme...

Can't Log In to my account

I haven’t been able to log in to my account, on my desktop or on the app from my phone. I keep getting the “Oops we got our wires crossed” message and this has been ongoing for 3 weeks now. I have previously posted this problem on this site.

Any hidden diagnostic tools to use on iphone 11?

Looking for Any hidden diagnostic tools to use on iphone 11? for network and user roles

Want A Specific Phone Number

I want to get a specific phone number. I don’t care what area code it’s in or even if it’s a toll free number. It’s the number that matters. How do I do this?

Is this a scam

I received a text thanking me for my business. When I clicked the link it said that I had won a TV. After taking a survey and told me that I have to pay shipping for the TV and asked for my information. Is this a scam?

lg tablet 8.0 network locked by Tmobile

i bought this table from Tmobile in March 2018 and paid it off. had their service for 4.5 years then in early Dec 2020 I moved service. I moved my 4 phones to other providers and moved my tablet to nothing, stopped service on it. But I was going to put it on a service, so I asked them to unlock i...

failed to honor agreement

I moved a line to t_mobile around December 1. I moved it because they said they were giving me a free phone. The first two billing cycles went by and they were billing me monthly payments. After a lot of time on the phone, now they say the best they can do is give me the phone for $100. How can...

Please help

Hello , please check my account I can pay ( is my number work ?)

Error "Uh-oh, it looks like we have our wires crossed. Please try again later." - Not able to login.

Error "Uh-oh, it looks like we have our wires crossed. Please try again later."I have the same problem and it has been 20 days.Not able to login.Not able to pay online.Still not working.

T-Mobile connect service gap question

I was trialing t-mobile connect for a month and purchased the sim card and activated it for the $15 dollars (usage charge). At the end of the 30 days (January 6th) I decided to not renew because of other commitments I had. I went online and looked to re-activate which it was willing to do but then...

Will a T-Mobile locked phone work with Metro?

I currently have service with Metro. If i were to pre order the new Samsung Galaxy S21 through T-Mobile will I be able to take it to my nearest metro and activate it with them?

Service Access Denied for short numbers and unable reset passwords through authentication notification

I’m using a Galaxy S9+ and I am unable to text a short number, says Service Access Denied no matter what short number I use. Also when I need to receive a code to verify my identity with other companies, the code never shows up. Only the microsoft authenticator will work and that’s because I had to...

T-Mobile stopped Bill Credits after EIP was paid off

I have been on T-Mobile for over 10 years and have in the past paid off my EIPs early and have continued to get Bill Credits.Last month, I needed to unlock my phone and the T-Mobile Rep said that I need to pay off my balance to get the unlock code and that I will continue to get Bill Credits which s...

Problem with WhatsApp

I moved from the US 2 years ago. My WhatsApp account atacched to T-mobile number. Now I live in other country. The number is inactive for 1.5 years. Beacause T-Moblile doesnt work in this country. Today my phone stucked and was recovered. Now I need to login my WhatsApp account, but I dont have that...

Cannot change password on T-Mobile Money

I just signed up for T-Mobile Money and there doesn’t seem to be a way to change my password? Seems like you need to be a T-Mobile customer as well to fully access account.t-mobile.com, but as just a T-Mobile Money user, I don’t have access.

Status of Rebate

I was supposed to receive a $200 rebate for trading in my phone but I haven’t received t yet. Do you know when I should be expecting it?

T-Mobile ID - How to delete?

I have two T-Mobile IDs (not T-Mobile Support Community account). One ID is linked with an active phone number and the other ID is unlinked. I would like to delete the ID that is unlinked - basically, I want to deregister the attached email address, so I can reuse it. How is this done? Thanks.

Political text

How do you stop all these political text? I block them and they come through another number, this should be against the law!!

Looks like we got our wires crossed.

I cant login!Please help me how to solve the problem.*Looks like we got our wires crossed.

Can't unlock my old phones

I called support to get my kids old 6s phones unlocked so I can let someone else use them. I recently made some payment arrangements, and support won’t let me until I am paid up on my bill. WHY?I have been a customer for over 3 years. I have new phones that we use on our current plan. I have pai...

Unable to Login Prepaid Account

I tried several computers, phones, browsers, but all fail to login to my prepaid account. It shows “Uh-oh, it looks like we have our wires crossed. Please try again later.” It seems like others have had similar issues, and may I have to open a T-Mobile ticket to fix it? May I know how? Anyone is abl...

File a Complaint

What is the contact to file a complaint? I’ve been given the run around from TMobile and Assurant for the past week regarding a replacement phone. I have been disconnected multiple times. I have been on the phone with both companies since 9 am this morning - it is now 10:30. I am on hold now but sti...

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