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6567 Discussions

tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful:  Billing impacts for migrated Sprint accounts   FAQs about unlocking your Sprint device 

42508
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6 days ago
tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Sprint Community Member LoginNews

Need help getting in to the Community? Take a look at the steps below to get you signed in.Login in help If you’re a Sprint Community user, we’ve made sure that your email account you set up on Sprint’s Community can be used here. Please use that email and flow these steps to register and sign in for your T-Mobile Community.Click Sign up for your T-Mobile ID link. Enter the following options: First Name Last Name Phone Number (you won’t enter this) Sprint Community Email address Password Click the Sign me up button. Check your email to verify your account. Be sure to look in your Junk and Spam folder as this email may show up there.FAQ’sQ: Do I already have an T-Mobile Community Account?A: Yes! You’ll just need to complete the registration process above to set up the account and your password.Q: I’m getting an error message. What should I do?A: If you’ve completed the steps above, please use the Forgot login info? And follow the steps to get another password.Q: What should I do if

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3 months ago
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isandieFirst activity
asked in Accounts & Services

Promises Unkept.

Can you please read the following timeline and offer me some suggestions? (I know it’s long, I apologize):7/17 called to move 3-lines service from Verizon, and upgrade 2 of our iphones (an iphone8-256mb to trade in for an iphone13-she hadn’t decided on size, and an iphone11ProMax-256mb to trade in for an iphone13ProMax).  We were asking about the trade in promotion offering $400 for the 8 and $800 for the 11.Spoke to Jude (ID#6287348.The two points of potential issue was that a. my mom would be keeping her Iphone8, but wanted to port her existing number, and b. although my mom and I live at the same residence, my sister lives about 500 miles away from us.  We called using conference call so all of us were on the line when we were doing this.  My mother and I were each taking copius notes so we all had the information after the face.Jude was very kind and friendly, and seemed helpful.  He told us we did qualify for the trade in promotion, and also seemed VERY excited about all of the of

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15 minutes ago
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EnyoFirst activity
posted in Accounts & Services

Can't combine two promotions in same time?

When I order two iphone 13 pro with new two lines, I could see two promotions (trade in - up to 800) and (BOGO @700 off) were applied in order summary. I made order, received first promotion credit (trad in) but never got second promotion (BOGO $700 off)I called TMobile, but the service representative said that both promotion can’t be applied together, hence second promotion (700 off) will not be applied. Is there any one having similar experience? If it is true, the web site should not show both promotion is applied.  

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58 minutes ago
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smcfadd1First activity
asked in Accounts & Services

Promotional Trade-In Credit Never Applied to Account?

Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any Apple trade-in in good condition. I had a solid, grandfathered in price at Sprint, but after reviewing all of the conditions of the promotion, I realized that I could potentially be saving money with a new phone if I met all of the promotional requirements. So, I went in to a T-Mobile store and spoke with a representative who, after inspecting my phone, determined that I was eligible for the full promotional value of the phone, and we began the process of switching my line from Sprint to T-Mobile. This process required ‘’porting” the number from Sprint to T-Mobile. It usually only takes a few minutes, however, my porting was significantly delayed. I waited in the store for about 45 minutes, before the representative told me I should likely come back several hours later before store close t

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2 hours ago
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GramochroiFirst activity
asked in Accounts & Services

using phone on european cruise

Going on a cruise in the Mediterranean. Cruise line suggests we have a charged phone or tablet  with us. I may never have to use my I Phone SE. . What’s the best and least expensive way to have available   to me should I need it

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drnewcomb
2 hours ago
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magenta9931305First activity
asked in Accounts & Services

Paramount+ On Us - but is it?

Is the Paramount+ On Us really true when I go through it and telling me my monthly cost will increase by $4.99 I did not accept. If truly free I would like it.

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3 hours ago
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Digidoggie18First activity
asked in Accounts & Services

2 phones same number

Hello,When I was in Europe I remember the option of having 2 phone with the same number.  With that being said, I'm currently in the US. I would like option of having a droid and an iPhone with both the same number for business purposes. I don't want to pay for a second line per se but there are platform features that would be pertinent to both depending on what I'm doing at the time. With that being said, is this possible? 

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drnewcomb
3 hours ago
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NG7MFirst activity
asked in Accounts & Services

cellnumber@tmomail.net has stopped working

I have searched and found a number of older topics on tmomail.net not working.  This worked for a long time then out of the blue, when trying to send a text to myself from my gmail account, the delivery is getting blocked when the gmail SMTP servers try to deliver the mail to tmomail.net  Is there a quick fix to this?  Why is this so hard to figure out.   I’m actually using my own gmail account to send texts to tmomail.net to my T-Mobile cell number.  That’s all.  I use a excel spreadsheet to send the email, I know the email is getting processed by gmail, it’s on the tmomail.net end where it issue is.  Thanks!  mg

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5 hours ago
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Mustang67First activity
asked in Accounts & Services

Outsourced customer service

When I joined T-Mobile (Dec 2021) I was told that every time I called in about something, there would only be like 3 people that handled my account… I was told that was what made T-Mobile different than other companies.  Within the last couple months, whenever I call I get outsourced to someone different every time. I have had problems with my bill every month and am tired of dealing with someone different every month.  It’s getting very frustrating.  

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7 hours ago
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bunny7366Rookie
asked in Accounts & Services

callback tunes or ringtones for A53 5g

where do you find songs to create ringtones> And Callback tunes? I was with tmo years ago and the had an app you went online and downloaded them. Is this something they did away with?

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7 hours ago
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magenta7616177First activity
asked in Accounts & Services

T-mobile never stopped billing me even months after account closed!

Hello,I need help and T-mobile customer service on the phone is very difficult to talk to. Although they are nice, and they seem eager to help, they do not understand the problem and they keep making up answers hoping one of them will stick. None of the stick.IntroductionI had service starting in late August, and in mid October, I spoke to a T-mobile agent online and requested that my account be terminated after the current bill ends. He informed me that I couldn't get a refund for previously paid bills because those bills were for the current month of services. Okay, fine. I asked to cancel the day the cycle ends so I would use all my paid for services without owing anything. He confirmed that I would not owe anything after that. The agent did not wait until the end of the cycle and instead, cancelled my service right away, with a week or so that I paid for that I didn't get back. No problem. They can keep it. The ProblemT-mobile kept my autopay still going, and my bills keep coming e

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18 hours ago
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ekim99000First activity
asked in Accounts & Services

We can’t add a phone to your plan online alert

I went to www.tmobile.com and I logged in successfully. From there I navigated to https://my.t-mobile.com/purchase/device-intent  and that’s when I was told that I could not add a line to my account online and I needed to contact customer service. Attached screenshot.I‘m a new customer. It’s probably been at least 2 weeks since I joined and I already paid my first bill successfully online. I came over from Verizon and brought over my iPhone & Apple Watch. The retail store was nice enough to get me setup with new eSims so my watch and iPhone worked and I kept my same number and it ported over successfully.Prior to going to the store (few days prior) I had gone to Tmobile website and ordered a SIM card and told the website I was bringing over my own device and number. I meant to choose: visit store, but ended up choosing the mail me a SIM option, which took a little over a week to arrive via mail, so that’s why I opted to visit a store instead to expedite the process of moving over t

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22 hours ago
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doomooFirst activity
asked in Accounts & Services

Can I deactivate one person only later from Simply Choice plan?

I want to transfer to the other company, but my son is out of town so he needs to keep the current SIM until then. Can I deactivate the rest family member now and leave one for my son and deactivate his later? If it’s possible, how to charge?

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22 hours ago
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magenta7046580First activity
asked in Accounts & Services

5 line plan jumped $20 without explanation?

How can I determine why?

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tidbits
Pillar
1 day ago
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startedwithasmileFirst activity
asked in Accounts & Services

Is Protection 360 required to JUMP/Upgrade phones annually

I've had the Protection 360 for a long time however we've never used, it and since our Amex card has a decent included offer I was thinking of eliminating the Protection 360. However it says you get to JUMP and we do upgrade our phones every year, so if I eliminate the Protection 360 does that mean I eliminate my ability to JUMP?

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tidbits
Pillar
1 day ago
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greenbluepurpleFirst activity
asked in Accounts & Services

MMS message delays or Failed To Send

There have been questions similar in the past, but they have been “Resolved” without offering a solution that helps my situation. Therefore, I’m submitting this question in hopes that it will spur some new ideas. For the past 2 months (as of Oct 5th, 2021), my multimedia messages either take an hour to send or my MMS messages fail to send altogether. I have a Samsung S8 phone, and my husband (who is also having this problem) has an iPhone that is about 2 years old. This problem occurs everywhere (anywhere at home, all over a well-developed town), and it occurs with any one (or, in any group message as well). It happens with Gifs and pictures, but emojis and SMS text send successfully and normally. My picture sizes range from 500KB to 2.5MB, and all pictures (despite size) experience the same delay (an hour, on average) or generate the “Failed to Send” message. I have also tested my pictures by sending them to myself (my own phone number), but it has the same issue. I have already tried

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1 day ago
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Kirkman14First activity
asked in Accounts & Services

tmomail.net blocking messages sent via SMS gateway

I work in a newsroom where we use an email-SMS gateway to send alerts to reporters and photographers when we find significant police calls for service like explosions or shootings. These texts are sent to a small number of users, and have worked for many years with no issues until last month.We’re seeing the following bounceback messages when we attempt to send messages via tmomail.net:421 4.2.0 <gmail-address-was-here> sender rejected AUP#SNDRI have seen several helpful messages in similar cases from "srickar", who appears to be the spam admin for tmomail.net, and I was wondering if he might help me out.

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1 day ago
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andr3s12First activity
asked in Accounts & Services

Forced to reset my password

Why does T Mobile's website force you to reset your password every couple of months!? When banking institutions who actually MANAGE YOUR MONEY leave you in peace, it's crazy for a phone company to force you to reset. I know the generic IT response will be "it's for security reasons", but you shouldn't FORCE your customer to "be secure". It should be a warning where we get the OPTION to reset, not being forced to do so. So I guess my question is, is there a way to opt out of this "security feature" or someone I can talk to that can disable that from my account? After a full year of this nonsense, I'm getting to the point where I'm willing to leave the company if I don't get a resolution soon.

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1 day ago
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SkorFirst activity
asked in Accounts & Services

any advantage to older reate plans?

I have 5 lines on the old Simple Choice North America 6Mb Family Match plan.  Any advice on staying with this vs moving to a newer Magenta type plan? Sometimes older tate plans have better things like less soft data caps.   

6
drnewcomb
1 day ago
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magenta1708797First activity
asked in Accounts & Services

Why are my recurring charges increasing with no explanation?

hi - I have 2 lines under the tmobile 1 plan at $110/month - yet my statement reflects (with no detail / explanation) recurring charges at $232/month.Please advise / revise.Thanks!

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1 day ago
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nhowRookie
asked in Accounts & Services

Activating prepaid sim

Just got a 15 day prepaid Sim. We will be in the US in November.   How far in advance can I activate the Sim to start in mid November?

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1 day ago
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Kay_03First activity
asked in Accounts & Services

Unable to recharge Prepaid account

There is currently no access to *233 or *8646. Unable to recharge my Prepaid account. Is anybody having the same problem? Hoping the network is aware of the problem and fixes it soon…Regards,

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1 day ago
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9173403565First activity
asked in Accounts & Services

Temporary unlock

I know they temporary unlock lasts for 30 days. How many do I get a year? And once the 30 days is up on my first temp unlock, am i allowed to do a temp unlock right away or do i have to wait? Also, i will be in another country once my temp unlock completed, can i request another temp unlock outside of the US?

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gramps28
Pillar
1 day ago
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tomnicoteraFirst activity
asked in Accounts & Services

how do i back up my contacts online?

how do i back up my contacts online?

3
gramps28
Pillar
1 day ago
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