Accounts & Services

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  • 16,810 Replies

4603 Discussions

tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful:  Billing impacts for migrated Sprint accounts   FAQs about unlocking your Sprint device 

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5 months ago
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juanmed55First activity
asked in Accounts & Services

Loyalty and Customer experience are divorced in TMobile are divorced

T-Mobile is a reliable provider in terms of service and prices that can be considered reasonable; however in terms of customer experience (CX) it is very bad or terrible. I can not understand that in times of technology seems a provider of the decade of the 80's. It is only enough to observe that if you want someone of loyalty to listen to you, you can only do it through a PO Box or by fax. A fax? Yes incredible. I imagine they do it to make contact as difficult as possible. In my case, I have been a customer with several lines for more than 20 years and I have never had a proactive call to personalize my experience and offer me an upgrade of a phone to change it. It is supposed to be a telco with information, technology and analytical capacity to have the necessary information to consider the case of loyal customers. Please! Instead I have to call forever to get the same answer: No, I'm sorry, you can't, you can't, I'm sorry and if you want you can send a fax or postal mail and file y

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6 hours ago
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jsavgaRookie
asked in Accounts & Services

Netflix limiting to one household.

I've been with T-mobile since they acquired Suncom in 2007. We have 7 devices on our plan (6 phones and a watch).  Our plan was the first to offer free netflix and we're on that same plan to this day (never changed plans such as Magneta, etc., just added devices). One of these phones (main tmobile account holder) lives in GA and the others (My Daughter and her family) live in Maryland. So how does this affect our Netflix?  Will we still be able to have netflix at both households because of the t-mobile deal? If not, will t-mobile offer something else?

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11 hours ago
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thelastdjFirst activity
asked in Accounts & Services

Voicemail cannot be setup Samsung Galaxy a13 5g

I started with TMobile 2 days ago. I’m unable to setup my voicemail. I’ve already read https://www.t-mobile.com/resources/how-to-setup-voicemail and that doesn’t work because I’m not asked for a password or to create a password or to record a greeting. Instead, system says to press * if I have a mailbox on the system (I don’t) or to enter a ten digit phone number if I want to leave a message for someone who has a mailbox on the system. I pressed star and was told I don’t have a mailbox on the system. I entered my ten digit phone number and system says my mailbox is invalid.  I have never been provided the steps in the link above. This is absurd. Visual voicemail can’t be set up because “We are unable to contact the VM Application server. Please try again later. 0x03-03-33”. I have tried multiple times daily and same response. I called Customer Care and the expert did a network reset and had me power cycle through my phone, then he called me back. Had me check my internet access (I’ve b

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Pillar
13 hours ago
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spagnummossFirst activity
asked in Accounts & Services

First responder plan

I am a member of the Big Island Medical Reserve Corp, but am unable to enter this organization in the First Responder verification system. According to the rep I spoke with on the phone, I am eligible. Please advise on how to proceed.

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1 day ago
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okarmalawFirst activity
asked in Accounts & Services

Old billing statements

How do I access old billing statements?

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gramps28
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1 day ago
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ilswimFirst activity
asked in Accounts & Services

Can't access WeChat when on cellular

I cannot connect WeChat while on T-mobile cellular data; however, the app works fine on WIFI. Is T-mobile blocking WeChat?

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1 day ago
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joseph_marFirst activity
asked in Accounts & Services

Paying with UCard

Hi, i just received my UCard from United HealthCare (health insurance). This UCard may be used to buy foods, OTC and pay utilities bill too. My question is: Can i pay my T-Mobile bill with this card?. Thanks

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1 day ago
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2M8OMANFirst activity
asked in Accounts & Services

McAfee Mobile Security - FREE

Hello,Can someone please tell me if the McAafee Mobile Security for T-Mobile is a free service provided WITHOUT having a paid subscription to McAfee, on Samsung S21s having an active Sprint/T-Mobile cellphone account? 

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1 day ago
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pbrunnenFirst activity
asked in Accounts & Services

Can't download bill anymore!

Hello.Disgruntled customer here...Since the website redesign I can no longer download my bill.  When I click the (erroneously labeled) download button, it opens a new tab with some stupid "streaming bill" garbage and I have no way to Save the freaking PDF file.  WTF is up with this??To add insult to injury here, every time I click the 'contact us' or support buttons it throws me to the company dashboard page.Completely useless...  So, now I'm here.  Maybe someone can fix?-Peter.

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1 day ago
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tmdv2019First activity
asked in Accounts & Services

Bill & Pay not working

Whenever I login, either on the mobile app or through the web, when I click on “bill & pay”, it NEVER loads. It just sits with a circle going around. I have tried reaching out to customer service and they have no idea why on their end. Has anyone had this happen and how were you able to resolve it (if you were able to)? Thanks in advance!

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syaoran
Pillar
1 day ago
shelldon
shelldonRookie
asked in Accounts & Services

Customer service "Groundhog Day" with unresolved problem

I’ve been trying to transfer an EIP (Equipment Installment Plan) from my mom’s account to mine.  Started the process by calling customer service on September 6th. Failed.Called again on October 25th, then on October 27th to re-initiate the process. Failed. Had to drag mom (aged 81) to a local store to verify her ID and get a new PIN number. Called November 7th and was assured the transfer would happen. Failed.Called again November 17th and was instructed to drag mom back to the store to reset the PIN. Did that. Called again on November 26th and was reassured -- for the fourth time -- I’d get an email and a follow-up phone call to complete the EIP transfer.  Got neither. For the fourth time.Any suggestions on what to do about this?  How do I reach a COMPETENT person?  Or maybe get T-Mobile to simply drop the EIP altogether and credit the balance due since they’ve effed this up so badly and wasted so much of my time, not to mention the aggravation they’ve caused?I appreciate any and all

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2 days ago
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magenta9871966First activity
asked in Accounts & Services

One member of a family plan leaves the plan

My wife and I have an Essentials 55+ plan with two lines.  If I leave T-Mobile and take my phone number to a different carrier, what happens to my wife’s line? Will she lose her service? Or does her plan automatically switch to a single line? Is the monthly bill reduced, or does it stay the same?

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2 days ago
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MirabelFirst activity
posted in Accounts & Services

sim card

I want to retire my old SIM card number, the number is. 541-901-2842

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gramps28
Pillar
2 days ago
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LealnoahFirst activity
asked in Accounts & Services

SmartPhone Equality

If you set up payment arrangements with T mobile and pay the arrangement on time, does that reset the 12 month program?

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2 days ago
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tellis636First activity
asked in Accounts & Services

Rude supervisors and degrading business

Have any of you experienced the poor customer service this company has? I have been with Sprint for 20 years and recently, even though I was not told, I was migrated to T-Mobile. Worst cell provider ever. I upgraded 2 phones and added 2 lines back in July of last year. I was quoted a flat bill rate of $230 a month. I have been paying over $330 every month since. I finally spoke to a wonderful customer service supervisor and she was supposed to credit my account back $890 that I over paid within 24 hours. This did not happen. She tried but higher up people denied it, even though she gave me a active transaction number to use for the refund to my bank account and all. So when the payment didn’t arrive, I called and spoke to another supervisor. She was extremely rude and told me she knew where I upgraded and purchased my phones. She said it was a Sprint by T Mobile store. Never ever has any TMobile store on Omaha, NE or CB, IA ever had a sign stating Sprint by TMobile. The store reps were

1
gramps28
Pillar
2 days ago
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Electronix15First activity
asked in Accounts & Services

Z-Fold 3 Screen Protector

I am curious whom would be the person to talk to about replacing the screen protector on the Samsung Galaxy Z-Fold 3's large screen when unfolded

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2 days ago
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asnetRookie
asked in Accounts & Services

When will T-mobile Money allow connection with Intuit products such as Mint again?

Hi everyone, I find personal/business money management software that directly links to my tax software essential, so I use intuit products, for better or worse. I need my T-mo Money account to be able to sync with Intuit products, and see a bunch of threads about how it used to sync, but then was blocked by T-Mo. Most of us won’t use a bunch of different money management software accounts tied to individual accounts, so a lot of us use Intuit products that aggregate our accounts and connect directly to our tax prep applications.Please let us connect our accounts again! It makes having a T-mobile account without this connection inconvenient, enough so that I consider using a different product. I really like T-mo, but that won’t keep me using it if it doesn’t play nice with the most commonly used financial management and tax software.I know a lot of online banks want to compete and offer financial management through their sites. My bank tries to do that, too, but I ignore it. There’s no

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2 days ago
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EPARKFirst activity
asked in Accounts & Services

Insurance Catch 22

My phone was sent back to the insurance company (Assurant) but has been stuck in USPS transit since Jan 2023. I have the cost of the phone on my bill because Assurant won’t remove it and won’t tell me how long until they decide it’s lost. T-mobile says only the insurance company can remove it. I am stuck in the middle continuously calling and getting nowhere! I just need someone at T-Mobile that has the authority to  get me out of this catch 22 and fix the procedures between the two companies or use a better insurance company. It makes T-Mobile look incompetent! Please HELP!

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2 days ago
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RichiePARookie
asked in Accounts & Services

AAA Promo Code NOT Working

I follow the instructions and landed on the AAA Registration page, I entered the code provided and the message was “We were unable to locate the promotional code XXXX-XXXX, What next? I can't seem to locate a way to ask customer service VIA chat.

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2 days ago
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IshieboyFirst activity
asked in Accounts & Services

AAA Promo page not working

Is anyone else having the same issues with the AAA promotion page? The page not loading and the arrow just keeps going in circles.

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2 days ago
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dcdespiFirst activity
asked in Accounts & Services

Email contact for complaints

I’ve been filing for a refund for a phone that I never got to receive since September 2021. I’ve been charged $729.99 for something I never got. So far, I’ve just been passed around the store staff and the customer service representatives, got a lot of promises of it getting resolved, but so far I’ve gotten to nothing but stress and frustration. I also am just irritated that every time I try to call and follow up they keep asking me the same questions.So I just wanted to ask if there is an email where I can forward my entire complaint to? I’ll send them all the screenshots and receipts and whatnot. I’m really so tired with the bad service.Thank you.

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gramps28
Pillar
3 days ago
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DburchFirst activity
asked in Accounts & Services

Request Timeout on T-Mobile Website

I'm getting a request timeout error when attempting to do anything related to my account on the T-Mobile website. I can't view my account make any changes or access the majority of features.

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3 days ago
gramps28
Pillar
gramps28Pillar
posted in Accounts & Services

Tmobile cuts T-Force staff

FYI.https://www-tmonews-com.cdn.ampproject.org/v/s/www.tmonews.com/2023/06/t-mobile-shuts-down-t-force-support-centers-thousands-lose-jobs/?amp=1&amp_gsa=1&amp_js_v=a9&usqp=mq331AQGsAEggAID#amp_tf=From%20%251%24s&aoh=16860685017756&csi=0&referrer=https%3A%2F%2Fwww.google.com&ampshare=https%3A%2F%2Fwww.tmonews.com%2F2023%2F06%2Ft-mobile-shuts-down-t-force-support-centers-thousands-lose-jobs%2F

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3 days ago
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Mkinn21First activity
posted in Accounts & Services

Tmobile rebate card doesnt work through Northlane

Hello. I recently switched to tmobile and went through hoops to get my virtual rebate card, and yet the card still does not work. I talked with customer service and ended up ordering a physical card a couple days ago after the "access funds" link didn't work after thats what they had told me to do. I have yet to receive the card, but now there is a large purchase on it for instacart in California and I live in Minnesota. I reported the incident to Northlane with a screenshot included, but I have to say that this whole process has been an INCREDIBLE hassle to receive the funds I was promised when switching. Y'all need to use a different company because when I googled this issue, I see time and time again that people are unable to use their rebate cards and there is clearly some fraud going on through Northlane, since someone can clearly use the card I'm unable to use. 

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3 days ago
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