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tmo_mike_cCommunity Manager

published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful: Billing impacts for migrated Sprint accounts FAQs about unlocking your Sprint device

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13 days ago

tmo_mike_cCommunity Manager

published in Accounts & Services

Sprint Community Member LoginNews

Need help getting in to the Community? Take a look at the steps below to get you signed in.Login in help If you’re a Sprint Community user, we’ve made sure that your email account you set up on Sprint’s Community can be used here. Please use that email and flow these steps to register and sign in for your T-Mobile Community.Click Sign up for your T-Mobile ID link. Enter the following options: First Name Last Name Phone Number (you won’t enter this) Sprint Community Email address Password Click the Sign me up button. Check your email to verify your account. Be sure to look in your Junk and Spam folder as this email may show up there.FAQ’sQ: Do I already have an T-Mobile Community Account?A: Yes! You’ll just need to complete the registration process above to set up the account and your password.Q: I’m getting an error message. What should I do?A: If you’ve completed the steps above, please use the Forgot login info? And follow the steps to get another password.Q: What should I do if

373911

3 months ago

baumansam8First activity

asked in Accounts & Services

Thinking of switching to T-Mobile? Don't.

T-Mobile store blatantly deceived me and refuses to take ownership over their mistake.I joined T-Mobile earlier this year solely for a promotional trade-in plan valued at $830. I traded in my iPhone 8 in the physical store so I would be assured that my phone and plan qualified for the promotion. Between figuring out which plan to get, signing up, and transferring my data, I was in the store, chatting with the employees for over 5 hours. All the while, I was asking "Are you sure this phone, and this plan, qualifies for the promotion? If not, I don't want to sign up." The employees answer, each time was, "Yes, I promise you that you qualify. If you have any problems with the promotion, you can contact me." In fact, he even gave me his personal phone number to contact if I had any issues. I asked this question at least 10 times over the course of my visit.While I was signing up, the employee "made a mistake" in not applying the promotion, I caught this mistake by reading the fine print of

3 hours ago

magenta7046580First activity

asked in Accounts & Services

5 line plan jumped $20 without explanation?

How can I determine why?

5 hours ago

mrh463First activity

asked in Accounts & Services

Restricting Cellular Access for a single line

Is it possible to turn off cellular to a line temporarily (2-3 days at a time) on the Magenta Plus plan

5 hours ago

Das6793First activity

asked in Accounts & Services

Can trade in my device in store for defered teade-in?

I would like to know if online order is eligible for in-store trade-in? Thanks!

5 hours ago

GracieFirst activity

asked in Accounts & Services

over charges from devices i dont have and that i have but paid for a long time ago

I have been trying to make sure that my bill is correct and have gotten little to no help. We pay for 7 lines and only 3 of those line are authorized people to make changes. Two of those people rarely leave the house. One is my father at 88 years old and has Parkinson’s and can barely stay awake the other is my mom 73 and had a stroke and doesnt even use her phone. The 3rd is myself. We have in the past more then one time requested that only the three of us are able to make any changes. We asked for the store reps to require an ID and a 4 numbered pin as well as another Cade that is 6 digits long and has a letter in the middle of it. We also requested that if some how a person made it past those security measures that TMobil would send the three of us a text and call my number for permission for whatever the person is wanting if it costs anything, however we have had to continuoisly check and none of the security measures are being done. Yet there are 10 devices and only 7 are authoriz

6 hours ago

JayearlkingjrFirst activity

asked in Accounts & Services

can someone tell me why

I have had problems with my Franklin hotspot 30 days after I bought it brand new. Not so much the device but the customer service of lies many will say one thing others are confussed and some just say the completely wrong thing only for u not to have service again the 4th month in a row. I paid for service and have not been able to use it the last couple months due to service issues that continue to go unresolved.

8 hours ago

KatKidCAFirst activity

asked in Accounts & Services

New Customer - Monthly Amount NOT what was quoted

I just had my phone lines ported from Verizon to T-Mobile to get a better rate. I was given a reduced rate of $127/mo. TOTAL for all three lines, if I signed up the same day, which I did. However, the actual rate I see is $150/mo. I feel deceived.

8 hours ago

Ranger1Rookie

posted in Accounts & Services

Keep and Switch Fraud

Anyone else having trouble with TMobile meeting it’s promises. Three attempts now to be reimbursed for iPhone through keep and switch program. I guess they think you will just forget about what they promise you to get you to switch from AT&T. Just a new form of Corporate hot checks….. worst customer service I believe we have experienced…

9 hours ago

Assess_11First activity

asked in Accounts & Services

Extremely Disappointed with T Mobile Prepaid Wireless Service - Calls Dropped off 16 times within an Hour

I have been contacting T Mobile Customer Support and store and told them the calls keep dropped during an hour drive. The longest call duration only last 10 minutes and the shortest was 50 seconds. Within an hour, dropped calls for 16 or more times. This is very annoying and dangerous. This happens every day and time.It seems no one at T mobile is paying attention or improving their tower service for Prepaid customers. Does this mean that Prepaid customers can be treated with bad service. We are also paying each month and getting the worst service. I cannot imagine how T Mobile ads saying fast and better service they have and with 5G.With this, maybe their advertisement is misleading their customers and community. Up to today, no one at the customer service is contacting me with the resolution. The cheapest price get the worst connection/service.

9 hours ago

SaraRFirst activity

asked in Accounts & Services

prepaid renewal

Hi!I got my first prepaid e-sim as I’ll be in America this October.Unfortunately, I was told that my e-sim would be active in the moment I’ll use it in America, but it is - in fact - already active (as my next renewal will be in 30 days for now).My question is: if I don’t renew the sim for the upcoming month, and then charge the e-sim before I leave, will I be able to use the same number or I’ll need to do Everything from the start?Plus, how do I deactivate e-sim (and payments) when I won’t need the number anymore? Thanks!

11 hours ago

bneedhambFirst activity

asked in Accounts & Services

promotion

How do i redeem the $100 Mastercard debit caard as a new customer. I cant find it on the weebsite

13 hours ago

qiskevinFirst activity

asked in Accounts & Services

E-mail to SMS spam blocking

We have been using the tmomail.net e-mail to SMS gateway to send notifications for voicemails received by our corporate PBX. Sometime within the past few days, these messages started to get blocked. We are getting a 550 failure code with a "rejecting banned content" description. There have been some other threads that mention that we can get our domain whitelisted. @srickar has helped others in the past with this, so I have requested to follow him so that I can direct message him our details. The other threads have been closed, which is why I have started a new thread. The most recent thread was answered with a solution to use an SMS short code to send out such notifications. This is probably not an acceptable solution to most customers on this forum, as it costs $1000/mo to maintain a short code.

13 hours ago

mcinnamonFirst activity

asked in Accounts & Services

Possible Scam

Yesterday I was scammed on Facebook marketplace. I responded to someone I thought was interested in a listed item and asked me to respond with a code number they texted me which then gave them my phone number. They then disappeared. I googled and found out it was likely someone trying to get my personal information starting with my phone number. Today I sent a text to a friend and my name didn’t appear. Instead, it showed my full phone number ending with tmomail.net. A google search indicated someone may be trying to get more personal, banking, credit, etc. info. Texted my wife and another person and the texts went through normally. Anyone else have any thoughts on this?

14 hours ago

lynnwpsFirst activity

asked in Accounts & Services

Lynn

I want to change my cell phone number, will I loose all my current txt messages on my phone when I go to a new cell phone number?

14 hours ago

bmckeonRookie

asked in Accounts & Services

Sonim XP3 Plus MMS Problem

My Sonim XP3 Plus can’t download MMS. I’ve searched T-Mobile sites and even tried creating a new Access point name as recommended, but this hasn’t helped.Any thoughts?Thanks.b

15 hours ago

Leah20714Helper Level 1

asked in Accounts & Services

Can't access anything.

My iphone got destroyed, it wont turn on at all. I still have my account information to login , but of course logging in from an unrecongized device it’s gonna send a code to my mobile device. unourtnatley I am not able to get to that device , as stated why before. The next step is to answer 3 security questions , which i seem to not be able to get pass. What should I do next?

17 hours ago

homecat1First activity

asked in Accounts & Services

Phone Support Discount not applied

I had called in to disconnect my apple watch digit line. The support instead convinced me to keep the digit number and promised to apply $20 discount on my account in my next bil. Now I see my new bill, but dont see the discount. what do I do?

1 day ago

smcfadd1First activity

asked in Accounts & Services

Promotional Trade-In Credit Never Applied to Account?

Several months ago, I moved from Sprint to T-Mobile and traded in my paid-off, fully functional and cosmetically near-perfect iPhone XR during a promotional offer to “Get an iPhone 12 on Us” with any Apple trade-in in good condition. I had a solid, grandfathered in price at Sprint, but after reviewing all of the conditions of the promotion, I realized that I could potentially be saving money with a new phone if I met all of the promotional requirements. So, I went in to a T-Mobile store and spoke with a representative who, after inspecting my phone, determined that I was eligible for the full promotional value of the phone, and we began the process of switching my line from Sprint to T-Mobile. This process required ‘’porting” the number from Sprint to T-Mobile. It usually only takes a few minutes, however, my porting was significantly delayed. I waited in the store for about 45 minutes, before the representative told me I should likely come back several hours later before store close t

1 day ago

Kgarcia0806First activity

asked in Accounts & Services

Wasn't Notified about Billinig

I got a free phone through my community College. It has a data plan that was free for a year. I wasn't notified in any way that it was expiring soon. The payment is very expensive and I am not sure what I am suppose to do.

1 day ago

bnsvFirst activity

asked in Accounts & Services

Buy 5 SIM cards without SSN

Hi,We are 5 International students coming from India and we want to purchase the Essentials plan. I am trying to place the order online but SSN is required to complete the order. As we are international students, we do not have SSN now. How can we place the order?Thanks,Vishal

1 day ago

magenta10389671First activity

published in Accounts & Services

New members get 4 lines for $140 while old members get it for $160

Hey T-Mobile Users,New T-Mobile Clients have CHEAPER plans than us. I remember in the past when old, loyal customers had grandfathered plans that were spectacular. That couldn't be helped because they were loyal. It's like the opposite now. It seems that T-Mobile has been focused on high user growth than being fair to their existing customer base who joined when their CEO, John Legere, began his Uncarrier change. I feel like the "old" are its cash cow now.I have expressed this to customer service and I have attempted to escalate this. It looks like my attempt thus far was to have T-Mobile clarify that their promo was misleading. They have added "new customers" only to their website and fine print since this summer. I think FTC regulations require they keep copies of their ads for so many years so they should have these ads on file for review.Bottom Line:New customers are able to get the Magneta Plan of get 3 lines and get the 4th for free.It comes down to $140 per month with taxes and

219212

1 day ago

obwan1432First activity

posted in Accounts & Services

TMOBILE SUCKS

After being on hold and dealing with about 7 different people while trying to transfer my account to my son’s name, repeating every step at least 5-6 times with each new person, TMOBILE hung up on us. The elapse time was about 90+ minutes. Incredibility frustrating. And their on hold music absolutely SUCKS and is horrible. Now we have no idea where we are with TMOBILE and what state my account is in. Frustrating. Absolutely horrible customer service.

2 days ago

gutierrezeric414First activity

posted in Accounts & Services

T-Mobile SCAM

If you see an offer for “Trade-in your old device get up to $800” do NOT fall for it. Even after reading all the fine print and such they will switch your original offer of 800 to a mere 100 and that is BEFORE even sending in your trade in. On your paper that you print out it will say “Accepted offer: (Amount less than advertised)” Going into a T-Mobile store will not help either as they simply send you to call customer service, and customer service is not helpful either as they just send you to a T-Mobile store. Be careful and stay safe of this “offer.”

2 days ago

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