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5990 Discussions

tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Sprint Community Member LoginNews

Need help getting in to the Community? Take a look at the steps below to get you signed in.Login in help If you’re a Sprint Community user, we’ve made sure that your email account you set up on Sprint’s Community can be used here. Please use that email and flow these steps to register and sign in for your T-Mobile Community.Click Sign up for your T-Mobile ID link. Enter the following options: First Name Last Name Phone Number (you won’t enter this) Sprint Community Email address Password Click the Sign me up button. Check your email to verify your account. Be sure to look in your Junk and Spam folder as this email may show up there.FAQ’sQ: Do I already have an T-Mobile Community Account?A: Yes! You’ll just need to complete the registration process above to set up the account and your password.Q: I’m getting an error message. What should I do?A: If you’ve completed the steps above, please use the Forgot login info? And follow the steps to get another password.Q: What should I do if

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18 days ago
tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful:  Billing impacts for migrated Sprint accounts   FAQs about unlocking your Sprint device 

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8 months ago
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ggaramboFirst activity
asked in Accounts & Services

Bait and Switch - Trade in SCAM

Why? I traded my 3 phones for the free phone promo last Aug.  Thinking my 3 devices will be almost free. I called customer service right away when they charged me $20 something for each phone monthly to complain. Customer assured me that they will fix the problem and rest assured that no monthly devices fee will be charged moving forward. It happenned again a month after then same promises then another month again...and every month I call ( about 8 months with more than 8 rep that I talked  with same promises)  What shall I do now? I am tired of calling and to waste my time. How can I file a complaint?

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24 minutes ago
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whateverFirst activity
asked in Accounts & Services

forwarding spam texts to 7726 but never get a reply

I’ve had an insane number of scam/phishing/spam calls/texts over the last few years.  The other day someone called me 12 times in 10 mins. Every time I get a suspicious text, I forward it to 7726 and then block the suspicious number. I got a single reply like, the first time I forwarded the text. I’ve not gotten any replies since, so I wonder if T-mobile is even actually doing anything with the info sent to them?  I’m really getting frustrated with all the spam/fraud texts and calls and wonder if it’s time to ditch this number and/or provider. It’s not like I put my number out there much, in fact I’m usually protective of my number and hand out a landline number for a lot of things.

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10 hours ago
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ppshowellFirst activity
asked in Accounts & Services

Advice on new phones never activated. How to turn back in?

I bought 4 new IPhones  last year because I started a business and wanted them for employees. I have never set them up or done anything with them. What is the best way to turn them in or what do I need to do to get rid of the service on them. I’m still making payments on them monthly? Thanks

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11 hours ago
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gutzFirst activity
asked in Accounts & Services

out of USA

Hi, I am out of the USA, can not connect to my telephone mobile number. To check my balance I have to give my number, than I would get a confirmation code. However, mySIM Card does not allow to get T-mbile calls! Can I get to my account just by email without telephone connection? Anybody any idea? Thanks

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drnewcomb
15 hours ago
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KSMelcerFirst activity
asked in Accounts & Services

lost phone trying to forward calls to new number

lost phone need new sim or away to forward calls to another number 

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drnewcomb
17 hours ago
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cecsurFirst activity
asked in Accounts & Services

I can't access My T-Mobile account in any browser

Hi,I can't access my T-Mobile account in the web. I can access no problem in the app. I tried Chrome and Microsoft Edge.  I cleared history, cache, cookies with the same result. After I login, the page only display the footer…This has been happening for months. I was able to see the account a couple of weeks ago when I clear the cache. I tried the next day and even though I deleted everything (cache, cookies), I couldn't access it.This is a business account. Please help

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17 hours ago
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wendybecca12First activity
asked in Accounts & Services

New phones

We have 4 lines. If we get 3 new phones and have same phone for the other line. Also if we keep all our numbers how much will be be to sign up for the first bill?

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17 hours ago
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mjgordonFirst activity
asked in Accounts & Services

HOW TO ENROLL INTO PAPERLESS BILLING

Hello T-Mobile Support,I manage one of the invoices for my team in UC Davis and we would like to enroll into Paperless billing, but it will not allow me in the portal.We are no longer working in the office full time so the mail is getting misplaced in different locations.  We are afraid this sensitive information could be stolen if we do not enroll in paperless billing soon.Please advise ASAP.Thanks for your help.Mike Gordon

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17 hours ago
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magenta10614584First activity
asked in Accounts & Services

How to check refund debit card balance

I got a refund debit card a while back and just found it again. i do not know how much money is on it anymore. How can i check the balance?

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19 hours ago
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al-mccol01First activity
asked in Accounts & Services

RECEIVing texts for digits

Why can't I get text messages from Amazon for account verification OTP to(#8563084006 From didgits line)

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23 hours ago
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acckmedFirst activity
asked in Accounts & Services

How do I stop the plan holder from seeing my text messeges?

I have been on my parents plan for a couple of years now. Recently she started coming at me about some text messages that she wouldn’t have known about unless she read my messages through my phone. Is there a way for me to stop the plan holder from seeing my text messages or call logs?

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23 hours ago
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clsiii1971First activity
asked in Accounts & Services

Is there a way to check texts sent/received from another line on my account?

Is there a way to check texts sent/received from another line on my account?

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23 hours ago
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PlaneFirst activity
asked in Accounts & Services

T-Mobile appears to be stripping the One Plus Feature

Today I was flying on Alaska, and when my one hour of T-Mobile wifi was up, I went to click on it again. In my One Plus promo, I get unlimited GoGo WiFi, not just one hour plus free texting. There was no way to renew it. I looked up the feature and it was gone. All of my lines still had the promotion, however, each listed no unlimited GoGo Wifi, and only 10GB of hotspot. However, as still posted on T-Mobile’s sight, it should include:  Here's what you get with ONE Plus in addition to all your ONE Plan benefits listed above: 20GB of high-speed mobile hotspot in the US Unlimited 3G mobile hotspot after 20GB up to 600 kbps Unlimited HD streaming while in the US which requires activation Unlimited data at 2x speeds in 210+ destinations abroad up to 256 kbps Unlimited Gogo in-flight Wi-Fi - on Gogo®-enabled flights to, from, or within the U.S. Voicemail to Text - Read voicemails on the go Name ID - Identify calls from unknown numbersBut they appear to have quietly stripped this feature. No

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1 day ago
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magenta7944073First activity
asked in Accounts & Services

i ask for code again for activate e sim

I need a code right now for reanimate mi e sim activation 

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gramps28
Pillar
1 day ago
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LealnoahFirst activity
asked in Accounts & Services

SmartPhone Equality

If you set up payment arrangements with T mobile and pay the arrangement on time, does that reset the 12 month program?

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1 day ago
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AgentCooperFirst activity
asked in Accounts & Services

Why is it so difficult to redeem the Keep and Switch Promo?

9 times out of 10 when I go to https://www.switch2t-mobile.com/ either the site is down for maintenance, I can’t log in (get some message about “sorry our wires are crossed..”) or after I enter my phone number I get some bogus message like “Sorry, there was an issue while processing your request.” or “you are not eligible for Carrier Freedom” (I’m entering my info in the Keep and Switch field). After I finally got in several weeks ago and submitted my claims, two of them were denied for no apparent reason. After an hour of chat and on the phone with support they acknowledged that this was a mistake and corrected it. Fast forward to today when I get a text that “we’ve corrected your Switcher reimbursement ammount..” And I can’t get anywhere on the https://www.switch2t-mobile.com/  site. Am I on the wrong page? I feel like T-Mobile is intentionally making this challenging. That or whoever is managing this site is completely incompetent.

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1 day ago
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JenninFirst activity
asked in Accounts & Services

acct access

When I try and log in it says my online access has been disabled. Contact primary acct holder. I am the primary acct holder. 

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1 day ago
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Smuffin34First activity
asked in Accounts & Services

3rd party purchases blocked?

I got a new Samsung phone from T-Mobile store, I can no longer use my T-mobile account on Play Store to make purchases.  The payment method has been disabled on Play Store, when I try to “enable” it again it says “due to my T-Mobile account settings I cannot enable this payment method” and to contact the primary account holder (ME!).  I’ve searched through my T-Mobile account settings for three days - I cannot find anywhere that these purchases are blocked.  I certainly did not block them.  I don’t know what else to try.

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1 day ago
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Captnmorgn69First activity
posted in Accounts & Services

how to manage wifi users

I need to know how to manage who is on my home wifi please

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1 day ago
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KimberedupFirst activity
asked in Accounts & Services

i need a corporate number

I demand to speak with someone that will get my SAMSUNG S21 ULTRA, THAT WAS STOLEN ON AUGUST 5TH, 2021, REPLACED!! I FILED THE CLAIM THE MORNING OF AUGUST 6th, 2021. IT SHOULD HAVE BEEN SENT BY NOW, BUT THE INSURANCE I PAY $16 A MONTH FOR, ASSURANT, DENIED BECAUSE SOMEONE ON T-MOBILE'S END APPLIED IT TO THE WRONG LINE, WHICH ISN'T EVEN BEING USED BY ANYONE SINCE I BEGAN SERVICE IN MARCH OF THIS YEAR, 2021. TO TOP IT OFF, I PUT THE SIM CARD FOR THE 5389 NUMBER INTO AN OLD APPLE IPHONE 6S PLUS THAT I HAD LAYING AROUND FOR SAFE KEEPING. THE EXPERTS AT T-MOBILE DECIDED THAT SHOULD BE MY PRIMARY LINE, AND APPLIED THE PROTECTION 360 TO IT, RATHER THAN THE LINE I PUT ON THE NORD100 I WAS LEASING ON THE JUMP PLAN. WHEN I WENT TO TRADE THAT AWFUL DEVICE FOR SOMETHING ELSE I WANTED AT THE RETAIL STORE, AFTER MUCH CONVERSATION, MY NUMBER, 564-202-5390, I WAS ATTACHED TO THE SIM CARD THAT THE YOING MAN TOOK OUT OF MY NORD 100, AND THEN PLACED INTO THE NEW PHONE, A BLACK SAMSUNG S21 ULTRA 5G, 128G,

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1 day ago
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ocmkathyFirst activity
posted in Accounts & Services

im trying to create a pin for my sims card m2000

i need to create pin for sims card i dont see where to do that

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1 day ago
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kennethrayRookie
asked in Accounts & Services

TMobile Money is not available Quicken Users...

This issue (re ability for TMobile Money function w Quicken) was originally raised over 1 YEAR AGO, and has yet to be accurately answered, much less resolved. For some unknown reason, the issue was marked, SOLVED - which is the farthest from the truth.Would someone from TMOBILE please respond with a real answer, other than “check with another department”. What type of customer service team expect the paying customer to do the leg work for answering a question. This type of response is known as ‘customer -NO-service’, along with a few other terms that come to mind.Would someone from T-Mobile PLEASE get involved with this urgent issue and provide timely resolution. Be sure to review T-Mobile’s response and pay special attention to the content highlighted in RED. I’ve copied the previous comments mentioned above and provided a link to this as well. UNRESOLVED Quicken Issue marked as SOLVED in error T-Mobile MoneySOLVEDT-Mobile Money1 year ago6 replies763 viewskbmtech121793First activity2

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1 day ago
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Mykey_DFirst activity
asked in Accounts & Services

Switching From Sprint To TMobile

I Have A Mobile Hot Spot Acct With Sprint & Recently Received An Email From Them Saying That I Must Sign Up For TMobile Soon & Another Email Stating That I Am Eligible For A Free INSEEGO 5G MiFi M2000 & A Free Sim Card But Must Do This Before The End Of June. Any Help Would Be Appreciated.

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1 day ago
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