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tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Sprint Community Member LoginNews

Need help getting in to the Community? Take a look at the steps below to get you signed in.Login in help If you’re a Sprint Community user, we’ve made sure that your email account you set up on Sprint’s Community can be used here. Please use that email and flow these steps to register and sign in for your T-Mobile Community.Click Sign up for your T-Mobile ID link. Enter the following options: First Name Last Name Phone Number (you won’t enter this) Sprint Community Email address Password Click the Sign me up button. Check your email to verify your account. Be sure to look in your Junk and Spam folder as this email may show up there.FAQ’sQ: Do I already have an T-Mobile Community Account?A: Yes! You’ll just need to complete the registration process above to set up the account and your password.Q: I’m getting an error message. What should I do?A: If you’ve completed the steps above, please use the Forgot login info? And follow the steps to get another password.Q: What should I do if

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2 months ago
tmo_mike_c
Community Manager
tmo_mike_cCommunity Manager
published in Accounts & Services

Welcome Sprint Community!Blog

We’re excited to have you join the family. This is the spot for all things relating to community engagement and involvement. Get comfortable, relax, and take a look around... First things first Getting familiar with the site is gonna be huge so we’ve created a Get Started section. It has the basics for registering and setting up a profile. Head to the How to and guide for other more important articles on replying to messages and logging into the Community. We do have ground rules here so check out the Terms & Conditions for Community etiquette. Keep in mind, we need to keep it positive and family-friendly here. We want everyone to come here and contribute to the conversations. Helpful Content Our Sprint Migration Center is a great place to start for articles on common questions like billing and setting up a T-Mobile ID for your account access. Here are a few other links that’ll be helpful:  Billing impacts for migrated Sprint accounts   FAQs about unlocking your Sprint device 

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10 months ago
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magenta7444204First activity
asked in Accounts & Services

Receiving Collect Calls on cell phone

Is there a way to receive collect calls from your cell phone?

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1 hour ago
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waver1994First activity
asked in Accounts & Services

is protection 360 transferable

I have 4 lines on my account. Only 3 are actively being used. I recently switched the sim cards between 2 of the phones.  One being an iPhone 11 and the other a One Plus 8. My son originally had the One Plus 8 and is now using the iPhone. His number switched to the iPhone.  I have no Apple Care, it was my daughters account.  Now on my account, it shows the Protection Plan on the iPhone, which was originally on the One Plus 8. Will the iPhone get the same replacement benefits that his original phone had. To make a long story short, is the plan transferable to a different phone on the same account.

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1 hour ago
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ThreEve87Rookie
asked in Accounts & Services

Not receiving Ransome text messages

For some reason I sometimes don't receive some text messages. I've gone through the text support on the app with T mobile about 4 times now. They do a reset of something and it works again for a while, but slowly gets worse until I have them reset it again. I did a factory reset on my phone as well to test if it's my phone and that seemed to do the same thing, it worked for a while and then slowly started missing more and more messages. It's not consistent either as to which people's messages I miss. The other day I sent messages from my wife's phone to mine and I got 8 out of 10 of them. The other messages that I'm missing never come through at all. The short code messages seem to come through fine. My wife wants me to get a new phone, but I'm not convinced that would fix it. Anyone else experience this and find a fix?

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3 hours ago
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Mscoffee67First activity
asked in Accounts & Services

T-Mobile Tuesday/ Booking.com

I recently purchased a hotel stay through the T-Mobile Tuesday app/ Booking.com. They charged my account but never sent me a confirmation and nobody can find my reservation. I called T-Mobile, emailed with booking.com. How do I contact somebody who can locate my payment and help me? 

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Ari
4 hours ago
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cb23First activity
asked in Accounts & Services

T-Mobile Tuesday Ad-Free Weekend on Pandora not working

I really enjoy the ad free weekends, and was delighted to see it offered again last week. I did exactly as instructed, already have a Pandora account, and when I opened up Pandora this morning, I did exactly as instructed- I watched the 15 second ad and then nothing happened. I have a new phone, so I doubt that’s the problem. I waited about 30 seconds, and then music started playing. After two songs, commercials started and I can’t get them to stop after 3-4 songs. Any advice or help out there?

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4 hours ago
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irritableallthetimeFirst activity
asked in Accounts & Services

How can I block ALL text messages sent from EMAIL ADDRESSES?

I am receiving text messages from email addresses, How can I block them?

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4 hours ago
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ninjawillFirst activity
published in Accounts & Services

Pixel on Us Promotion - Misleading customer service and inconsistencies

Hello,We have a significant problem with a T-Mobile promotion two of our family members signed up for back in October 2019. They switched to T-Mobile to take advantage of the October 2019 "Google Pixel 4 On Us" promotion. They were added as the 2nd and 3rd lines to my T-Mobile account.The promotion can currently be found here:https://www.t-mobile.com/news/google-pixel-4The promotion reads:"Get a Pixel 4 “on us” or up to $800 off a Pixel 4 XL via 24 monthly bill credits when you switch to T-Mobile and trade in an older Pixel phone. Meaning, when you get a Pixel 4 on T-Mobile’s interest-free Equipment Installment Plan, you’ll see a bill credit every month for $33.34. That means, at the end of 24 months, you’ll have paid a grand total of $0 — zero, zip, nada —plus the sales tax for your Pixel 4"Both of my family members traded-in their Google Pixel 3 XL phones that were specified as eligible devices. No where in any text on this promotion page does it mention the phrase "eligible carrier(

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5 hours ago
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Strofan17Rookie
asked in Accounts & Services

What is T mobile paramount plus promotion code?

Going through the https://promotions.t-mobile.com/ParamountPlus site and logging into my account I get a Promo submission page (as seen below). To move forward on the website and get the offer a promo code is required. Perhaps html of T-Mobile site is broken since this page doesn’t appear to be correct. If page is correct then a promo code is needed (please advise us of this).Someone else asked this question previously but it was unfortunately marked “solved” despite the response not being valid. I am submitting this thread to hopefully get a valid answer and re-open the discussion. TIA 

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5 hours ago
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LMSchmeerFirst activity
asked in Accounts & Services

Why no forgiveness?

Why is it, whether your phone is lost or stolen, do you still charge the customer, especially if the phone was stolen? I have been paying for a phone that got stolen from me two years ago, and of course the replacement to that phone. I think that the company should forgive the customer when their phone is stolen. If a report was made at the customer’s local police department, would that not be verification enough? In addition, when the line to that phone is suspended, why do we continue to have to pay on that phone? It’s almost like t-mobile is making out on a customer’s misfortune. 

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drnewcomb
7 hours ago
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Nho0928First activity
asked in Accounts & Services

Billed twice from Sprint and TMobile

Hi,Any tips or advice is much appreciated.Existing Sprint customer and went into TMobile to upgrade my phone in August. Was advise to cancel sprint right away so I don’t get charged twice.Chatted with Sprint on 8/11/2021 to cancel all of my lines. Received confirmation that this is complete and should not receive anymore bill.  Already satisfied two payment with TMobile now roughly $225 for August and September. Came to find out today I still have to pay Sprint for August (which is fine) BUT I have to pay September as well because not all of my lines were cancelled.I showed my proof to the representative with Sprint and they said nothing they can do and that I have to pay the bill and as of today 9/15/2021 the remaining three lines are now cancelled. Very unfortunate…my upgrade with TMobile cost me so much money. I am now responsible in satisfying a $300 bill with Sprint and at the same time paying TMobile $200ish. Basically almost $500 for two phone service which wasn’t suppose to hap

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tidbits
Pillar
11 hours ago
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ayatrollahFirst activity
asked in Accounts & Services

Carrier unlock

It says after more than $100 in prepaid spent on the phone I can unlock it. I spent 150 and it does not unlock

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gramps28
Pillar
17 hours ago
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LorenHowellFirst activity
asked in Accounts & Services

T-Mobile email account

This is a public service announcement regarding T-Mobile’s 5G home internet service.We have just set up our new 5G service, and it works much better than our old wired service from our previous internet service provider. That is not the issue. The issue is that we plan to cancel that previous account, which means we will no longer have email service through them. So we need new email addresses.After 20 minutes on hold and speaking with people with heavy foreign accents who did not seem to understand what I was asking for, I finally got a straight answer:T-MOBILE DOES NOT PROVIDE CUSTOMERS WITH E-MAIL ACCOUNTS (EXAMPLE: yourname@tmobile.net)If you switch to T-Mobile 5G home internet service and cancel your old ISP, you will need to make some other email account into your primary email account.Hopefully this message will save some people a lot of frustration while trying to get full ISP service, and sitting on hold just to speak to someone with a barely-understandable accent who will try

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gramps28
Pillar
21 hours ago
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hdagdelenFirst activity
asked in Accounts & Services

Survey

I recently called the expert support (September 25) and at the end of the call, I was informed that i will get a survey to rate the service. The service was excellent, however, the survey message was sent to an another phone under my account (I personally do not have access to it). Is it possible to receive it again?

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23 hours ago
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portsideFirst activity
asked in Accounts & Services

Contract

My contract with T-Moile is for two iPhones. One of the two phones is no longer in use. Will T-mobile now reduce my monthly fee?

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gramps28
Pillar
1 day ago
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RKel32First activity
asked in Accounts & Services

Is it standard practice for CSR to provide false info in attempts to get a plan swap?

Chatted with a CSR today on the TMobile website regarding Perks at Work discount my employer offers.  They ensured me that you do not need a new line to get the discount and tried to pressure me into changing my plan immediately and they would handle the discount after they had changed.  I called the Perks at Work team and they told me he was providing incorrect information.  They they proceeded to waste my time for over an hour “looking for other discounts”, which resulted in nothing.  So I wasted over an hour going down a rabbit hole based on false information provided to me in an attempt to get me to switch my plan to Magenta Max.  What a joke.  I have a pdf of the transcript but because there is some personal info in there I’m not posting here.

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1 day ago
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FireMelonFirst activity
asked in Accounts & Services

How do I turn off billing text messages like this?

I’m not even the primary account holder.

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gramps28
Pillar
1 day ago
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KwixbFirst activity
asked in Accounts & Services

How to report a phone scam?

Received a scam text from a number hosted by T-Mobile. How do I report it?

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J
1 day ago
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Stevenboggs123First activity
posted in Accounts & Services

How to unlock my TMobile money

I forgot my security questions and I was unable to remember it so my account was locked

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1 day ago
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mitch326First activity
asked in Accounts & Services

Need T-mobile money account unlocked

I created a new t-mobile money account on 8/9 and was trying to link an external bank acct to add funds, the site asked me to answer a security question that I had set the day I created the acct but locked my acct completely when it did not accept the security answer. It showed error “L45” and told me to call customer service. I called the customer service number from the T-mobile money website and was told they need me to verify the debit card, which I’m still waiting for in the mail, before they can unlock the acct. However I can only verify the card by logging into the website/app, which I’m locked out of. So based on the info customer support gives me there is no resolution but they do not seem to comprehend the “boot loop” they are putting my acct into. I’m more than willing to wait for the debit card so I can verify it but customer service tells me it cannot be done over the phone. All I need is for my acct to be unlocked but customer service insist without being “verified” they

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1 day ago
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FurumotoFirst activity
posted in Accounts & Services

customer service is beyond a nightmare.

I decided to switch to T-Mobile because my husband and I are planning an extended trip to Europe and like the Travel services on T-Mobile. I tried to sign up online but you’re forced to check a box authorizing T-Mobile and it’s affiliates freedom to robotext as often as they want. If you don’t want that, they tell you to call.So I call. Every single person I spoke to in this list had an Indian accent and had comprehension issues.Nightmare 1.0First guy tells me he’s getting me a bunch of free promotional accessories then at the very end tells me that it will cost $25 a month for a year-ie $300. When I ask him to remove them, he hangs up and doesn’t call back like he promised he would. That was an hour and 20 minutes down the drain.I wait five to ten minutes and call back. I have to start from scratch, but I get my phones set up and everything. This takes another hour and 45 minutes. I need the phones soon because my other provider will charge me in 6 days. I decide to pay extra for expe

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1 day ago
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Ed2dawordFirst activity
posted in Accounts & Services

first responders

How do I enter or find the information for 911 dispatch for first responders? All I see is police, emt and firefighters 

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1 day ago
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E.T.W.First activity
asked in Accounts & Services

Where to find pin?

first time smart phone. Samsung. I had been able to call voice mail on this phone and been able to hear them, now it wants a pin number. how do I find this pin they want?

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gramps28
Pillar
1 day ago
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magenta4469737First activity
asked in Accounts & Services

Sending E-mail SMS to T-Mobile Phone

Hey there!My name is James, let me start with the summarized version of the issues:     When sending a message from Gmail to a phone number **********@tmomail.com, the message successfully reaches the phone when that address is entered into the "To" or "Cc" field of the email, but the message is blocked when it is entered into the Bcc field. I tried this on multiple carriers and it seems that T-Mobile is the only one with an issue.     Now for a more in depth explanation. I am currently testing to see if a Gmail account could be used as a quick alternative Mass Notification System for my company. I used my own cell and a few co-workers cells in the test, my own is T-Mobile and the others were AT&T and Verizon. When I sent the message from Gmail to the respective phone numbers, it reached everyone, but I had entered the addresses into the "To" field on the email. For obvious privacy and security reasons, its preferred to enter them into the "Bcc" field of the email, that way not eve

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2 days ago
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