Is there a way to access my Chat history with Customer Service? I have an ongoing issue and the last time I chatted with them, I was able to see the previous conversations. Now they’re saying they have no record of the previous chats. Thanks!
Userlevel 7
+14
No but you can save your chat when you exit.
It looks like you have to save you chat BEFORE the chat rep disconnects the chat. I was going to save my chat and follow whatever instructions they gave me but the chat disappeared before I could copy anything.
I was given a chat ID when I requested a transcript of our chat. I then asked how can I access this and the agent said on the Tmobile app. I checked on the app but couldn't find any past chat conversations as he stated. Thankfully I took screen shots. If anyone knows how to look up past chat convos, please share.
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