Question

auto pay problem

  • 11 September 2021
  • 2 replies
  • 1192 views

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Customer since 1998, VoiceStream days. I have had auto pay for years. I updated a credit card number a few months ago as I have done before and no problems until now. I got a text message from T-Mobile a couple of days ago saying my auto pay could not be processed but it referenced my old credit card number which I had updated months ago. My auto pay did not go through on 9/9 and I had to manually process it. I hope I don’t get charged a fee. If i was to go in to update the card number I would not have anything to change since the correct number is already on my account. Frustrating. 


2 replies

Userlevel 6
Badge +9

I got a text message from T-Mobile a couple of days ago saying my auto pay could not be processed but it referenced my old credit card number which I had updated months ago.

 

There are two places to check for your credit card number.

 

https://www.t-mobile.com

My Account

Profile

Billing & Payments

Autopay AND My Wallet

 

Userlevel 7
Badge +15

Personally, when updating AutoPay in my.t-mobile.com account.  I delete the old card first.  Then add a new card, then re-enable AutoPay.

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