Customer since 1998, VoiceStream days. I have had auto pay for years. I updated a credit card number a few months ago as I have done before and no problems until now. I got a text message from T-Mobile a couple of days ago saying my auto pay could not be processed but it referenced my old credit card number which I had updated months ago. My auto pay did not go through on 9/9 and I had to manually process it. I hope I don’t get charged a fee. If i was to go in to update the card number I would not have anything to change since the correct number is already on my account. Frustrating.
I got a text message from T-Mobile a couple of days ago saying my auto pay could not be processed but it referenced my old credit card number which I had updated months ago.
There are two places to check for your credit card number.
My Account
Profile
Billing & Payments
Autopay AND My Wallet
Userlevel 7
+15
Personally, when updating AutoPay in my.t-mobile.com account. I delete the old card first. Then add a new card, then re-enable AutoPay.
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