BILLING ISSUES EVERY SINLE MONTH

So I’ve been completely transparent about my situation with t-mobile about my bills they have my account on hold until I can pay the past due amounts however I will probably will not be able to pay on ssdi and can’t afford to keep up with the bills and I’ve tried to talk to t-mobile about this over and over and they don’t seem to care so I need to speak to someone who can help me with my bills because this makes no sense 

This is a peer help forum for customers to seek help from other customers with a little T-Mobile moderation.  For any billing related issues, you need to contact Customer Care at 611 or send a DM to T-Mobile on Facebook or Twitter.

@syaoran You keep telling us Customer Care is the only way to resolve the issue, but Customer Care seems to BE the issue for so many of us customers!! What can we do about that????

I literally spent an hour on the phone today asking to speak to a supervisor, manager or any other team that might be able to help beyond what the four previous Customer Care agents had done. and She gave me the run around “ No managers working today, all supervisors are busy, I am the only available to help you” 

This company should not exist with the number of this same issue I’ve found on the internet. Over and over I’ve read about the same issue i’m having after switching to T-Mobile in Oct. Since then I have been getting hit over the head and given the run around for 5 months trying to get this company to correct a simple billing issue that honestly with any computer should be corrected and reflecting my account with in seconds. In 2024 no way a telecom company doesn’t have a customer relations software system capable of assessing and correcting customer accounts. Why is every month’s call a new call with no previous record of the previous calls, much less notes stating the reason for my calls. Every instance the call rep even has the gaul to even tell me their name to create a false sense of “its going to get fixed” energy. The fake assurance that my issue will be corrected is the worst though. After 5 calls they clearly don’t care what I’m being charged because they know the only recourse I have is to jump back on the merry go round again next month and agonize myself with disappointment again by contacting customer service. The “Supervisor” I’m being escalated to clearly doesn’t have the ability to correct the issue, so how do I get through the maze of confusion. How does the Attorney General not know about the business practices of T-Mobile? This is the ultimate “Deebo’ing” happening because they make sure that our auto bill pay goes through no matter what the billing amount is. Correct or not. Pull up my terms and conditions I signed in the store! Read them back to me. If i signed under a promo, why not have the bill reflect that? Seems simple. We wouldn’t tolerate this in any other business interaction in our lives. We should turn off autopay and let our banking institutions not to process payments from T-Mobile until every single account is allowed the option to back out of our service agreements and seek service elsewhere for some level of breach of contract. Lawyers will tell us this is how the consumer loses power. Nothing’s documented. No record of previous communications is purposeful. No way to advocate for ourselves. Their customer service model is to forget they spoke to us and leave no record they did.