As the primary account holder, I have tried multiple times to change one of the lines on my account. I've contacted T-Mobile to request that they do it on their end. The name changes on their end, but on my end, whether in my account on the Web site or on the app, the nickname stays the same (incorrect)...
No matter what I do I can't change the nickname.
Any others out there encounter this problem and have come across a fix?
Best answer by tmo_chris
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