What is the process to cancel my subscription with McAfee account through T-Mobile?
Userlevel 7
+14
Have you checked in your MyTmobile account in the line add ons to see if you can cancel it from there.
I tried your recommendation and I couldn’t find the link to cancel. I contacted T-Mobile and followed what they recommended but the McAfee account does not appear. I’ll go to T-Mobile tomorrow and hope for some extra luck.
Thank you for your assistance.
Userlevel 7
+14
Is this a free subscription from a data hack? If so after the 2 years are up it will end.
The resolution was long. T-Mobile store couldn’t help. I had to call T-Mobile customer serve, who referred me to McAfee to cancel the service. Luckily, I had an excellent T-Mobile rep that stayed on the line while McAfee customer service said that they couldn’t help me. The problem with the cancellation was that I had made the subscription for this McAfee service through the Play Store. Supposedly, opening up the Play Store app would allow me to cancel it..no, it wouldn’t, I could upgrade but not cancel. The T-Mobile rep stopped the direct payment because there was no way of cancelling the subscription. I was very grateful to have a rep that listened and was very helpful.
What a pain.
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