Cannot log into T mobile account

  • 8 September 2023
  • 0 replies


I recently purchased the T-Mobile 5G home internet plan completely online. I created a T-Mobile ID using my phone number and email. When I tried to log in, I was asked to confirm my email and phone number. I had no problem confirming my email, but I couldn't confirm my phone number. The system kept giving me an error message:

The number (My phone number) is a MetroPCS phone number. Please visit to manage this line.

I’m confused as to what the issue is.

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