Off and on since I switched from Verizon last year to T mobile, I’ve had problems with my phone connecting/using the cellular data when the Wi-fi is turned off (I have the Magenta plan, no blocks, I am the account owner, etc). This is for an iphone 12 pro. I called T mobile early on (last year) and they did something on their end that fixed the problem temporarily. However, the problem would intermittently reoccur, and I had to toggle Airplane mode at least a few days a week to get the cellular data to work again. So that’s basically what I’ve been doing for the past 1 year (smh)
As of this past Monday, the previous workaround I mentioned above is no longer working. Now, my phone will not work at all with cellular data. When I’m on Wi-fi, everything is fine. But with Wi-fi off, nothing works. This is with 4 bars, 5G UC, in an area with supposed good service, iOS up to date, VPN is off. Other people around me with T mobile are not having this problem. I can make phone calls and send text messages just fine. It’s specifically No cellular data
I spent 2 hours on the phone two days ago and again yesterday with Tech Support. We tried switching to an eSim, which did not work. Then they told me to get a new physical SIM card. I went into a local T mobile store and they switched it out for a new one. Didn’t work. Then they told me it was my phone and that I needed to upgrade. Went ahead and did the upgrade (now have a brand new iphone 13 pro), and a new SIM card was put in, and still the same problem.
We tried doing a troubleshoot where they put a SIM card from a demo in-store device into my phone and everything worked no problem (meaning that the phone itself is fine). We also took my new SIM card and put it into a demo in-store device and it was not working
Therefore, it seems that there is something on the account/system end that is causing a problem. The representatives have looked through my account and don’t see any problems. No blocks. Web guard is turned off. We even tried switching Plans from Magenta to Essentials to see if this would work. Still no fix to the problem.
Now I have a ticket in with the support team and am supposed to wait for them to call me back (can take up to 3 days). So now I am just waiting in limbo without my cellular data working.
Has anyone been through a similar problem and found a solution?? I am definitely very frustrated and need an answer soon. I am starting to think the only solution is to switch to a different company
Please help!
