Sounds like the phone is linked to some type of Amazon account.

'Stuck at "Link phone number" page, because website wouldn't send me a confirmation link

Did you have a change of responsibility or move your number to a different account?

A new phone line was obtained And the two lines were merged supposedly. The original line is what seems to have the problem.

T

I'm sorry, I don't quite understand- two lines were merged? Did you port in a number to replace the line that was obtained? Or are you saying it was merged into your account?

Two lines merged on the same account with one as master.

Are you trying to register this phone number for a T-Mobile ID? If so, you may wanna Community-2153​ so our Tech folks can file a Help Desk ticket for you.

Confused!  I have been a T-Mobile customer for over 11 years.  This year I decided to go ahead a get another phone which would make it my 4th phone for my husband.  The first month I was so happy for the amount I paid for because I felt I got a barging.  The second month was super expensive. I decided to call T-Mobile. When I spoke with the representative who was super informative, she advised me that I had a line that i was paying for which i was unaware off. I asked her to give me proof of this line because at that time I only had my line, my daughters line and my iWatch. Noting my husband had been working for a company for over 16 years in where they provided a work phone.  Therefore it does not make any sense for me to open up a phone on 7/20.  Once my husband got a new job that's when I called T-Mobile to get the promotion on receiving a free line.  I was rejected and i still don't know why.  I am so sad that such a wonderful company can not give me an accurate information.

I am confused and may start searching for a different service.

Thank you,

Angelly Luciano

I am having the same problem, only I dont have time to talk to tech support. I just got 2 S22 Ultras and they are completely unusable because of this error. I am filing FCC complaints again Tmobile. This is unacceptable.