Data usage higher than it should be.


I’ve noticed the same thing.

My data usage is absurd and it shouldn’t be.

I think T-Mobile changed something and they’re showing that we’re using way more data than we are.

Something isn‘t right 😥


11 replies

Userlevel 2
Badge +2

Sounds like phones have apps that are using inordinate amounts of background data. I suggest going through the app permissions and disputing that where possible. Social media and email apps that refresh often can eat up quite a bit of data. 

https://www.t-mobile.com/support/account/check-your-usage would be a good reference.

 

As far as the Franklin T9 goes, are you looking at this: https://www.t-mobile.com/support/devices/mobile-internet/franklin-9-mobile-hotspot/data-usage-franklin-t9-mobile-hotspot or the "cycle" message that appears on the hotspot display?

  

I am having the same problem with my Franklin T-9 Hotspot device. I’m signed up for the max of 50GB high-speed data per month, then after that it goes to slow-speed which is useless to me. This month, after only one week, it went to slow-speed, and my device says I’ve used 16GB, but T-Mobile says I’ve used 52GB!!  I understand that there could be a small discrepancy,  but this is ridiculous. I know I haven’t used that much data already. I live in the country and have no other option for wi-fi. Any ideas? Has anyone else had this problem with the T-9?

I am having the same experience as the OP.  Our data went from 30-40 to 75gb last month.  Today, one phone put on 4gbs of data and I remember using a phone nonstop all month long and struggling to get more than 3gb for the whole month. My phone reports the data usage as 25-30% of what TM says I used.  I would like answers to this.  Our data habits haven’t changed.   I fell that TM is pushing hard for customers to switch to Magenta Max and therefore padding everyone’s usage to encourage them to make the switch.  I don’t feel this is ethical.  

My phone said I used about 6gb last mouth (I used the hotspot on vacation) but TM said I used over 13gbs!  

Userlevel 3

What does your phone report as the usage for the month (or month to date).  Also, i usually align the billing cycle to reset the phone data counter and they match pretty well (few MB or so) when i compare.

7 days in, my phone says 1.0GB and My T-Mobile says 0.89GB.

Galaxy S9+

Yes.  Most of my usage is done on WiFi.

Userlevel 7
Badge +14

Does that include system apps? 

And my highest data using app this month is:  YouTube at 183MB

Month Before: Reddit at 330MB

Month Before that:  Reddit 600MB

Shouldn't be anywhere near 5GB lol

Userlevel 7
Badge +14

Unusual data usage is almost always the result of a rogue app, website, or browser causing the issue.  You should be able to see which app(s) are using the excess data.

Yes.  TMo doing some funky "calculations" here.  I don't use my phone much except for email/web surfing.  Don't stream, and for 99% of the time, I am on WiFi.  These past couple months, TMo has been completely falsifying my data usage.  My phone is only reporting 419MB of mobile data usage.  Yet, somehow, according to TMo, I used 4.7GB.  I can understand small differences in data usage.  But TEN times the amount reported?  Yeah, ok.  what kind of crap is this.  In all the years I have been with TMo, never had a problem until these past few months. 

Chris - thanks for the reply. I was not expecting that at all.

Long story short: my usage has been way higher the last two months than it’s ever been before and I can’t explain it. I used to do a lot of hotspot work and regular phone stuff and never had an issue even with a 5 GB cap.

The last month I used my 10 GB in two weeks and I assumed it was due to my computer downloading some update.

Fast forward to today and I’ve used over 2GB of data in 5 days. None of that is streaming anything. Just basic surfing and email on my phone.

To me it seems like I am using data way faster than before but I’m actually doing less with my account. It’s frustrating and it seems like it’s a way to make me go up to the unlimited plan (before the 10 GB was more than enough).

Userlevel 4

Hey there! The data recorded is only going to show what the SIM card requests from the network. What kind of data activities do you do on your phone specifically?

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