you need to contact T-Mobile directly through 611 or through messaging or calling through the my T-Mobile app or through social media on Facebook or Twitter and contact t Force to find out after verification of the account if there are any blocks on that particular line that are keeping you from getting short code messages.

Not receiving text verifications/website verification codes?

call in or contact the TMO T-Force team via Facebook or Twitter and have them add short code to your line.